Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhaul app did not let me attach pictures of the trailer when I returned it
Paolo Laudadio
Rating:
1.0
Train your people better.
melissa brown
Rating:
5.0
N/A
Mary Arther
Rating:
5.0
No improvement needed—great experience!
FRANCES CAPPLEMAN
Rating:
5.0
Customer did not leave a comment.
harold wurtz
Rating:
3.0
Customer did not leave a comment.
Jenny DelRosso
Rating:
3.0
Customer did not leave a comment.
Hayden Rochell
Rating:
5.0
Customer did not leave a comment.
Luzanne Craig
Rating:
5.0
Customer did not leave a comment.
RANDALL BYRD
Rating:
5.0
Customer did not leave a comment.
Lynn Crum
Rating:
4.0
Customer did not leave a comment.
Cynthia Martin
Rating:
5.0
Customer did not leave a comment.
rene arredondo
Rating:
4.0
Customer did not leave a comment.
jose hercules
Rating:
5.0
Customer did not leave a comment.
Terri Adair
Rating:
5.0
Customer did not leave a comment.
Terri Adair
Rating:
5.0
Everything went great. Pick up and drop off. Thank you!
Shirley McDonald
Rating:
5.0
Overall we were completely satisfied with the service
ANNETTE GRAY
Rating:
5.0
Customer did not leave a comment.
Don Ward
Rating:
5.0
Customer did not leave a comment.
Jason Barber
Rating:
3.0
We were delayed on the time of pickup so we were told to come back an hour later…came back and hour later to be told the big truck we rented wasn’t available due to tire issues…they didn’t have another truck so we had to drive to Ripley to get another truck which was smaller which led to more mileage and more trips to move our furniture. The truck front end sounded like it was gonna fall out from under it. It moved our stuff but wasn’t a good experience.
Thomas Hattaway
Rating:
5.0
Customer did not leave a comment.
Eric White
Rating:
5.0
Customer did not leave a comment.
Dennis Ward
Rating:
5.0
Customer did not leave a comment.
Terri Adair
Rating:
5.0
Customer did not leave a comment.
Matthew Hill
Rating:
5.0
Customer did not leave a comment.
Arturo Mejia
Rating:
5.0
Customer did not leave a comment.
Harrt Scott
Rating:
5.0
Great people to do business with ! Would definitely recommend!
Billy Hancock
Rating:
5.0
Customer did not leave a comment.
jharissa shelton
Rating:
5.0
Everyone was very helpful.
Curt Langley
Rating:
1.0
Poor customer service picking vehicle up and you didn’t have the vehicle that I reserved. I reserved a 15 foot trailer and all you had was a 26 foot trailer. I reserved a 2 1/2 months prior.
Tony Russo
Rating:
3.0
Customer did not leave a comment.
Matthew Reed
Rating:
5.0
Great easy experience. Erin in Ripley was knowledgeable, kind & engaging. She helped us get all fixed up w/the right trailer & we were on our way fast. Erin is a great asset to U-Haul.
CHERYL HUNKE
Rating:
5.0
Couldn’t have asked for a better experience.
Ashley Bryant
Rating:
5.0
Customer did not leave a comment.
Lekirra Mckinnie
Rating:
5.0
Customer did not leave a comment.
Chris Blalock
Rating:
5.0
Just a awful smell but I maintained it after I got sick but I will most definitely use you all again and thanks for the help
Charlotte McKenzie
Rating:
5.0
Not a thing! The store went above and beyond to help me. They even got me in a larger truck when there was confusion on the rental.
Aaron Ross
Rating:
5.0
Customer did not leave a comment.
Lisa Wilkerson
Rating:
4.0
Customer did not leave a comment.
Reggie Scott
Rating:
5.0
Customer did not leave a comment.
Tonya Smithey
Rating:
4.0
This location was not only helpful & courteous but Ms.Lisa went above her call of duty to make this a pleasant experience out of a horrible situation would reccomend over & over to friends & family.
Completely satisfied is what I am!
Wanda Greer
Rating:
5.0
I would definitely rent from this place again if needed. I will recommend to anyone needing to rent a truck.
Hazel Tatum
Rating:
5.0
Customer did not leave a comment.
Rodney Nettles
Rating:
4.0
Customer did not leave a comment.
Sharon Kubish
Rating:
5.0
Customer did not leave a comment.
Rachel Rolison
Rating:
5.0
Customer did not leave a comment.
Alva Dowdy
Rating:
4.0
I had selected to receive a pick up in Oxford, MS, and was not informed until the day before that nothing was available in Oxford. I am unsure why it is possible to reserve a Uhaul for a certain location if there are no guarantees they will be available.
Jeffrey Pavlacic
Rating:
5.0
Customer did not leave a comment.
Chris Lewellen
Rating:
5.0
The pricing. When I originally ordered it I was meant to pay $100 less, but after contacting the place I requested to pick it up at they wanted me to change the day and when I did the price jumped. That coupled with the fact that they didn't end up having the truck there and I had to drive over an hour to the closest uhaul place. The person there was super nice thankfully but uhaul needs to do better about getting trucks to closer locations to people. Also the original place I wanted it picked up at was rude to me so that sucked.
Melissa Novak
Rating:
5.0
Customer did not leave a comment.
MOSES MANGUAL
Rating:
5.0
Customer did not leave a comment.
John Breland
Rating:
4.0
Customer did not leave a comment.
Jeff Smith
Rating:
5.0
Customer did not leave a comment.
James Howard
Rating:
5.0
Customer did not leave a comment.
Shannon White
Rating:
5.0
Customer did not leave a comment.
Kathryn Millwood
Rating:
5.0
Customer did not leave a comment.
Lisa Morton
Rating:
5.0
Customer did not leave a comment.
Tameri Dunnam
Rating:
5.0
Phone customer service was great. In store customer service was great.
STACEY WILKERSON
Rating:
5.0
Customer did not leave a comment.
George Flanagan
Rating:
5.0
The young lady that did my rental was most courteous and helpful.
Lee Grissom
Rating:
5.0
Customer did not leave a comment.
George Flanagan
Rating:
5.0
Customer did not leave a comment.
TONY PRESTON
Rating:
5.0
Customer did not leave a comment.
DONNIE FITTS
Rating:
5.0
Customer did not leave a comment.
William Walters
Rating:
5.0
They didn’t have any employees there to remove the trailer from my vehicle.
MARSHA GUY
Rating:
5.0
Customer did not leave a comment.
GEORGE THOMAS
Rating:
5.0
Very nice and helpful employee. Will definitely be returning to this location
Jon Box
Rating:
1.0
Was charged more milaege then the actually trio.
April Duncan
Rating:
5.0
Friendly
Robert Bryant
Rating:
4.0
Customer did not leave a comment.
Amanda Garvin
Rating:
5.0
Customer did not leave a comment.
Johnathan Braddock
Rating:
5.0
Customer did not leave a comment.
JACOBYE DAVIS
Rating:
5.0
Very satisfied
Timothy Mckenzi
Rating:
5.0
Customer did not leave a comment.
ALBERT SNIDER
Rating:
4.0
Customer did not leave a comment.
Freddie Cross
Rating:
5.0
Never use Timbes Tire. Find a different rental location
Candy Pankey
Rating:
5.0
Very nice people to deal with.
CLINT MILLER
Rating:
5.0
Customer did not leave a comment.
Frita Haygood
Rating:
5.0
Customer did not leave a comment.
DONNIE GREENE
Rating:
4.0
Customer did not leave a comment.
Katie Windham
Rating:
5.0
Customer did not leave a comment.
Kelli Allen
Rating:
4.0
Customer did not leave a comment.
Troy Lambertus
Rating:
5.0
Customer did not leave a comment.
Courtney Johnson
Rating:
5.0
Customer did not leave a comment.
Greg Gullett
Rating:
5.0
Customer did not leave a comment.
Grady Watson
Rating:
4.0
Very friendly and helpful.
PAULA WINDHAM
Rating:
4.0
Trailer was clean, however it had a leak. And my furniture got wet . Tried to report it to the 800 number and stayed on hold for about 40 minutes. Finally got frustrated and just hung up.