Customer Reviews for Faithfull Tire & Auto Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Faithfull Tire & Auto Service

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dorota R. on

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TERRY G. on

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Fast. Friendly. Efficient.

andrew jeffery K. on

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After hours drop off very helpful.

GLENDA E. on

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Nothing. The customer service was great, quick and smooth.

TERRY G. on

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DWAYNE M. on

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The customer service rep was easy and great to deal with.

Karen P. on

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The vehicle we needed was not available at the location closest to us. It would be nice to have the vehicle delivered to that location to reduce our fuel cost. Although, we were grateful for the extra free kilometers because of it. Customer service staff were friendly and helpful.

RUSS P. on

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Emma S. on

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Easy to find very helpful staff everything was very smooth 5 stars

Ray F. on

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Allen R. on

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The wiring harness needs some work on the trailer. One bulb was out. Trsioer worled well.

Simon R. on

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Warren K. on

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Coleman T. on

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Caroline M. on

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Robert H. on

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Had to hook up and test trailer myself because dealer was too busy with other business.

Amber R. on

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No suitable parking area for U-Haul trailer or vans. Trailer was filthy and in poor condition.

Ngonidzashe K. on

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The guys were great. I had some problems with my account a few minutes before their closing time but they were patient with me until they completed my rental.

JOEL N. on

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Trailer was quite dirty inside and out. Last time I rented I had to clean it before returning. I washed it and returned it clean for them this time as well..... Would be nice to have trailers clean upon pickup.

Bruce B. on

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Kerry P. on

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The staff member that served me was fantastic. Very helpful and professional. I will come back to this location when I need a trailer.

Fred F. on

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Kevin S. on

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Murray H. on

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The customer service at Faithful was excellent, very accommodating and helpful.

Duane H. on

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Geoffrey D. on

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Shirlene P. on

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Person working at the desk when we arrived was very personable and friendly.

MIKE H. on

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brooke b. on

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David H. on

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the local office in Saskatoon was fantastic. other than the 1800 operator hanging up on me which I was trying to ask a simple question it was great

Andrew W. on

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Gwenyth M. on

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harley a. on

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The owner was very easy to deal with and extra helpful

Jerry F. on

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Excellent

Chantelle A. on

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Quick and easy with great customer service, reserved the truck for 3:00 at 2:30 arrived at 2:50 and within 5 minutes I was on the road. Excellent.

HEATHER W. on

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This outlet has become my favorite to rent U-Haul vehicles. They are very professional, cheerful and knowledgeable and the vehicles are always ready on time and clean. And always started with the heat/air conditioning on for my comfort.

GAS P. on

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THIS IS A GREAT DEALER FOR YOU LOOK AFTER HIM

Alexandra r. on

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My rating is reflective of me being charged for an extra day. It was refunded, but if I hadn't caught it you wouldn't have. Alexandra Ridge

RON O. on

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Melanie K. on

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Great customer service at the location on 47th and Faithful! Would suggest that something be laid on the floor of the UHaul as it was VERY slippery with the snow from the footwear. Thanks!!!!!! This made moving affordable!

Jannik P. on

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Tim P. on

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I would ask that you please let Jae & Dave at Faithful Tire know that they are by far the best location to rent from and we rent a lot of your equipment. They know how to look after there customers. 5- Star service Thank you again for the great service Dave & Jae Tim

KURT M. on

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The drop off point in Edson Alberta was a half assed operation. I dropped the trailer there on the same day as the rental, the gentlman there barely understood what I was saying and didn’t have a clue how to enter my information opting to just write my name down on a scrap of paper. I got a call from uhaul some days later saying that I hadn’t returned the trailer on time. The lady on the phone that called me seemed to understand that something had gone wrong and fully took my word for it that the trailer was returned on time and that I wouldn’t be charged. She was extremely helpful and understanding. I will rent again because uhaul has the market in Canada completly cornered so that leaves little options when trucks or trailers are needed. In short the experience and the trailer was just as I had hoped. Other than the drop off points lack of organization.

LITTY J. on

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Customer service was awesome . Very helpful guys out there

Joel N. on

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MARCIA B. on

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MIKE K. on

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Fuel gauge reading pre trip was off but he corrected it.

DANIELLA P. on

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Melanie L. on

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Kinda concerned that they contacted me and couldn’t find my uhaul lol but over all great service

Hannah L. on

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Chris B. on

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cynthia c. on

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Agent was totally on board with whole operation. Friendly and in tune with individual situations. Great guy.

George G. on

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The Uhaul official was very good. He explained every detail of how to handle the truck . He was very polite and accommodating. I will recommend people to do business with this location

Monte T. on

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The only concern I have is the high per kilometre rate. Over $60 of my just under $100 rental was for mileage. When you take tax and other fees into consideration, you see just how very high the kilometre charge is.

Glenn L. on

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I have worked in the automotive service industry for 30 years. These guys were great. I was given the same awesome service that I always give my customers. Well done.

kaitlyn k. on

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Sashua K. on

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Faithful Tire employees were absolutely amazing! Super friendly, very helpful and extremely fast and quick service!

KEN D. on

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grant r. on

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Dean S. on

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Windows were very dirty.

Sheila N. on

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Very friendly staff made the experience great.

Bryce B. on

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My truck had some candy wrappings in it and it was missing the furniture mover that I ordered, so I had to go back to the centre and retrieve it, which wasted some of my time.

Toni P. on

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Pat K. on

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Over all friendly staff , truck was there when we arrived and they walked us around the truck and checked lights and body then showed us where and how to use the ramp . Thanks guys for the help on short notice.

Angela A. on

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Interior was not cleaned. Would like to have known if oil had been changed, general maintenance done. I was told9 that credit card accident insurance will not cover uhaul vehicles because they are commercial. Hoping this was accurate and should be made clear when it is offered.

reevasi n. on

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leo b. on

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TAYLOR M. on

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Good service, fair price.

JAMIE S. on

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dave b. on

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1- Unit was not clean inside. I had to clean it before I used it. 2- When I completed the paper work at the site the details were pick up on Thursday and drop off on Saturday. They did not advise me they were closed on Saturday so I left the unit by the office as the compound area was locked. I trust it was still there on Monday when they opened the office. The unit worked good and I would rent again if I required one. Dave

Tom A. on

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Brett H. on

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Drop off was quick and easy.

Monty G. on

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Folks were great; truck was truckish. Don't let the website default to only 4 hours rental; 8-24 hours is same price

Cheryl P. on

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Truck was not at booked pick up location. Sent me to a different location last minute. Truck was filthy with coffee spills and cigarette ashes and passenger seat was covered in dog hair. Dolly that i had ordered online was not included in the truck. Maybe only 1/8 a tank of gas in the truck when picked up.

Tomasz W. on

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JOHN M. on

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Magdalena D. on

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Scott B. on

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roland o. on

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James T. on

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Supplies weren’t ready with truck, had to pickup from a different location. Not all paperwork was given to me with the contract.

gary T. on

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ARNOLD S. on

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When I called the day prior to our pickup day, the man who answered said the truck wasn't due to arrive until 3:30 p.m. That was too late to match our arrangements. He offered to call the client who currently had the truck to see if he could return it earlier. Called back 5 min. later saying the client had agreed to be back by noon. Great service! A few minutes later I received a call from a U-Haul rep in Winnipeg, telling me there would be not be a truck for me in Saskatoon on the day we'd reserved for! I had to argue with her that I'd already been assured there would be; and she wasn't offering a better alternative. Big contrast in customer service experiences.

JAMES M. on

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I didn't think of tie down straps. Were these in the truck? It would be a great idea, or netting that can secure different height loads. I did have my load at the back shift due to not being packed to the roof. Thanks.

Mackenzie H. on

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Having a pickup time during rush hour is not great. It was not the locations fault but U-Haul itself who changed it from a 9am pickup to 445pm pickup.

Morris L. on

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Cole L. on

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PRU S. on

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MIKE L. on

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Jae was a lifesaver for me on this - great customer service!

Talbot S. on

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gary s. on

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Nothing. I desperately needed a 6 by 12 covered trailer and U Haul came through

John T. on

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Samuel M. on

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increase a little bit the inventory for U Haul packing supplies. Do better grading for the gravel parking lot for U Haul vehicles.

JOMON D. on

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Brad F. on

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JORDAN G. on

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Kelly E. on

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Two businesses from the same location/phone number was odd. We dropped off after hours and when we phoned the bext morning we spoke with someone from the other business. We were left with the feeling that ‘things are ok-I hope’

Clayton B. on

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Great job Dave. Thx again!!

ROLANDO L. on

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Lee H. on

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I booked a 5x9 utility trailer you gave me an 4x8 cargo trailer how was I supposed to put a hot tub in there apparently all there was available on a one way so I had to do extra 100 miles to return trailer i drive a tanker if I turned up to load lumber in it I'd be turned away for having the wrong equipment.... disgusting attitude by rep on the phone apparently I should be thankful I had a trailer. I had to pay someone to return the only utility trailer available which was in town only

FIRSTCHOICE F. on

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Jae was super helpful! Great business - I will be back!