Not sure the purpose of checking in online. Thought it might speed things up at pickup, but it didn't. I still had to do everything again when I got there. They asked all the same questions, asked for my license even though I uploaded a copy at online check in. Online check in was total waste of time.STEVEN R.
Customer Reviews for Falcon Storage Partners LLLP
(U-Haul Neighborhood Dealer)
Falcon, CO 80908
(Behind Falcon District 49 bus depot)
Services at this Location:
- Mon-Fri: 9:30 am - 5:30 pm
- Sat: 9:30 am - 4:30 pm
- Sun: 11:30 am - 4:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lavonne is the bestVICTOR K.
Customer did not leave a comment.JOSEPH B.
Lavon is a great multitasker and very friendly, excellent customer service from all of the employees, thanks.HENRY M.
I actually put a post on my Facebook page recommending the Falcon Storage w/I-haul equipment.MERCEDES M.
Customer did not leave a comment.JEFFREY G.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Albert B.
Nothing, it was great ðŸ‘Sharon N.
Truck had rear-end problems. The back end swung over to the other lane when driving causing people to honk.Steven B.
Please inspect the trucks properly. The staff was very nice but, my family was out at risk due to the brakes going out.Lamesha B.
Customer did not leave a comment.ANGELA M.
Customer did not leave a comment.RAYMOND D.
We dropped off after hours, there was an attendant on site. After we park the unit, there was no signage showing where it needed to go, so we placed it off the street. They wanted us to move it to the street. They also would not complete our check in until we returned 6 over looked pads. Which we returned immediately.Erica M.
Customer did not leave a comment.Amy S.
Customer did not leave a comment.Ralph S.
Love the couple that run the counter! Thank youCHRISTINA E.
Customer did not leave a comment.Leeland W.
Customer did not leave a comment.Peter R.
n/a - EVERYTHING was smoothDominique L.
Customer did not leave a comment.John M.
Great job for my last minute requestsJOHN J.
Always efficient, never enjoyed a better overall customer service experience at U-Haul than the Falcon staff. Consistently.Carlton C.
Best uhaul in Colorado! Best experience i have ever had. Thank you Justin and leyvonne for everythingKristina G.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.STEVE T.
Terrible experience. We went to pick up the truck and spent almost two hours trying to do a â€œmobile pick upâ€ we called customer service and they weren't apologetic or sympathetic to our situation or time lost with paying a moving crew hourly. We were forced to drive to Falcon (13 miles away) to pick up a different truck.Tristan C.
Uhaul parking directions.Ian M.
Customer did not leave a comment.Bryan C.
The auto dolly was in good shape. The staff were courteous and the return office was impressed at the professional hook up from the rental location. I am highly satisfied.Gary J.
Customer did not leave a comment.Kenneth N.
Customer did not leave a comment.Eileen P.
Customer did not leave a comment.Sharon G.
Came after hours, so I didn't meet anyone. It was a bit confusing where to park the trailer since it was gated. The app was easy to use to return the trailer after hours. You need a good smart phone, though.Jeffrey L.
Excellent, friendly customer service. Very easy to book, pickup and return. Very pleased!Jennifer J.
Customer did not leave a comment.MaPilar F.
We appreciated how helpful they were since we walked in and even after hours. Helped us unhinge trailer long after closing.Fernando B.
Customer did not leave a comment.Rashad R.
We just dropped off here, did not speak to anyone or go inside. Better instructions as to where to leave the vehicle would have been helpful. The Uhaul app also stopped working and it took several tries to get it to register our location.Matti S.
Customer did not leave a comment.Sandra T.
Customer did not leave a comment.Shahriar Y.
The ladies that took care of me were awesome and i would definitely go back.Paul J.
I only drove 21 mile and added almost 4 gallons of Gas which I saw the fuel gage pointed passed the original read. But when I returned the truck back to them, they did not check The read in front of me, instead they charged me 8 dollars of gas afterwards. I have receipt of the 4 gallons of gas to prove that can cover way more than 21 miles of usage of gas.keke W.
Customer did not leave a comment.kerri G.
Customer did not leave a comment.Erik K.
Customer did not leave a comment.dayna B.
Customer did not leave a comment.KARROL Art M.
Property managers at Falcon Uhaul and Storage were wonderful! Very friendly and helpful! Explained paperwork clearly and precisely!Melanie G.
Customer did not leave a comment.Pavel A.
Customer did not leave a comment.jenmifer M.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.James B.
Very convenient location for Falcon, CO customers. Staff was friendly and very helpful. I returned the trailer at 1020pm, and the onsite manager came out to help me unhook the trailer from my truck, which was very helpful. I will definitely use this location again.Christopher W.
Customer did not leave a comment.Tracy W.
The same with the destination. Very professional and friendly. Quick service!Steven M.
The brakes on the vehicle need to be checked. They squealed every time I pressed on them.GERALD R.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.STEPHEN C.
Amazing service. Would highly recommend.Anna C.
Nothing. Very courteous and professionaljohn H.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.LAWRENCE V.
Customer did not leave a comment.Kimberly B.
Great workers, fast & helpful.david W.
Very friendly and helpful staff!CHRISTOPHER M.
Customer did not leave a comment.Victoria C.
Nothing it was a great experience.Kevin G.
I was amazed at the service for returning the trailer. Very good staff at this location.ROBERT G.
I love this location. I am a client and local here.Nicole T.
Kristina was awesome!Jacob H.
Previously reviewedTia S.
Customer did not leave a comment.Timothy B.
The equipment was pre-COVID clean. There were sunflower seeds under the driver's seat which suggests the vehicle was not cleaned well. Also, I cleaned the seats and console with wipes and they were dirty.Tia S.
Great job! Nothing to improve.GERALD T.
Customer did not leave a comment.Stephen B.
The location was fine, the truck and trailer were ready. The computer system took them @ 30 mins to check me out, it kept resetting and I had to give information multiple times but they worked through it and solved the issuesMYLES P.
This location was great! Worked with us amazingly to make sure we had everything we needed. Would definitely recommend to anyone for their moving and storage needs!Allison K.
Customer did not leave a comment.ADRIANA V.
Very friendly staff.Thomas P.
Customer did not leave a comment.Elliot K.
Customer did not leave a comment.Troy E.
Great job getting us in and out and on the road. Great experience.TINA K.
The workers at this location were extremely helpful and friendly. They also carefully followed all the COVID rules.Donna L.
Justin and Levone were awesome. Super nice and helpful. I would highly recommend them.Mark B.
Customer did not leave a comment.Fred H.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Jesse H.
Employees were extremely friendly and helpful. No issues with the equipment. Trailer was ready for pickup and almost zero wait time. I absolutely recommend the employees and would work with them, however... Rated below average due to U-Hual's ridiculous 4 day allotment for my trip, with zero ability to recoup some of the cost if I don't use all 4 days. I assume noble intent in what U-Hual is trying to do but it also seems like extortion to pay for 4 days when I only used it for 1 day and a couple of hours.CARLOS M.
Very supportive, 2 thumbs up! Thank youDEBRA O.
Customer did not leave a comment.RYAN M.
Lady who helped me with my drop off was pleasant, kind, fast, easy and knew how to get me out of there right away.KEVIN R.
Better communication. I was told no charge for the dolly because it was included in the cost of this particular truck. Nothing was mentioned about being charged for the moving blankets also. Not happyMichele R.
Location managers were so friendly and helpful.DRENA K.
Customer did not leave a comment.KENNETH M.
Fast service! In and out with 0 issuesDALLAS L.
I arrived late into the area so it was nice to be able to drop off the trailer out front. Received an email confirmation of the drop off first thing in the morning. Not sure how security is in that area but there should probably be a better way to confirm transfer in case something happens before employees arrive in the morning.Jason J.
Customer did not leave a comment.Roland M.
These guys are awesome as always.Donovan R.
Customer did not leave a comment.Tari S.
Customer did not leave a comment.Tega N.