Customer Reviews for FalconGroup & Double Time Station
(U-Haul Neighborhood Dealer)

538 reviews

4860 Soquel Dr   Soquel, CA 95073

(831) 464-3013

Location Hours

  • Mon-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(831) 464-3013

4860 Soquel Dr
Soquel, CA 95073

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Oil needed to be changed there for it burned gas more than needed but the customer service was excellent thank you uhall

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
4.0

I would definitely recommend this place. The woman there were friendly and very accommodating to my unexpected need of the truck. Thank you

Joann N. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Stacey is 10 stars in my book.

Tamara M. 
Rating:
3.0

Employee with more customer service training. Employees that could answer question in a professional manner

oswaldo R. 
Rating:
2.0

the van was 30 minutes late.

Leah K. 
Rating:
5.0

Customer service excellent. Stacy with my picking up, and night manager ( don't remember his name) we're most friendly and caring. Only complaint is the windshield was old, and I couldn't get it clean. Had scratches and should be replaced in my opinion.

PAT L. 
Rating:
5.0

Customer did not leave a comment.

Aileen B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
4.0

Had to wait for truck to be brought over from different location. Uhaul didnt show it right location

jason B. 
Rating:
5.0

Very helpful and service oriented. I was pleased with all aspects of my rental.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE T. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Very quick and very efficient, everyone really quite nice and quick!

charles S. 
Rating:
5.0

Nothing to improve! Super friendly and helpful! The process was so easy!!

Sabine H. 
Rating:
5.0

Friendly and accommodating service. Definitely the easiest, most convenient rental process I have experienced. Thank you very much.

DAVID P. 
Rating:
5.0

By far the best UHaul experience ever. I forgot the name of the lady helping us out (sorry) . It was the fastest checkout ever and I felt valued as a customer . I can only recommend that location for any UHaul needs in the area.

Alexandra B. 
Rating:
5.0

Customer did not leave a comment.

Karrie K. 
Rating:
5.0

Great service! Quick and easy.

Andrew K. 
Rating:
5.0

The woman who helped me provided superb service. I had some difficult tasks ahead, yet her help and concern for customer service was extraordinarily good. Started my difficult day off really well and smoothly.

Steven W. 
Rating:
5.0

Not a thing. Gas station I rented from was very helpful and friendly. They could not have been easier to work with. Very nice place.

Robert D. 
Rating:
3.0

Vehicles not on site. Have to be brought to you and are not always ready at time you requested.

Chris I. 
Rating:
5.0

Customer did not leave a comment.

Jordan V. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Amazing and friendly! Quick and easy too!

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Leopoldo G. 
Rating:
5.0

Customer did not leave a comment.

Greg N. 
Rating:
5.0

Great customer service would recommend to friends and family

DIEGO N. 
Rating:
3.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Great service, especially since my 6 hour planned usage turned into a 24 hour usage. They adapted with no problems. Love this place!

richard M. 
Rating:
5.0

Customer did not leave a comment.

Chelsea R. 
Rating:
5.0

They were just amazing from start to finish helped accommodate my request for late return

Ali F. 
Rating:
5.0

I've rented from this location more than once, and always had a great experience! Professional, courteous service and top notch equipment!

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Rachael M. 
Rating:
5.0

I was not advised of the 100% COMPLETE GAS RIP OFF!! I drove 10 miles and was chargers for FOUR GALLONS of gas!!

David M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

I always use this location because they are the best! They always have the truck I'm looking for. Everyone is friendly and always nice to work with. Truck is always clean and customer service is very professional and knowledgeable.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

SHAMIM K. 
Rating:
5.0

Customer service was amazing! Confirmed we had the address to drop off which was very helpful! Everything was perfect returning our truck!! 5 stars

Andrew P. 
Rating:
5.0

Dropping off our truck to this location was so easy and the lady helping us was super nice! She was expecting our truck return and processed everything quick and professionally. We were on our way and very happy with the service. Definitely recommend using this location.

ORANG K. 
Rating:
5.0

We called here for a van and the lady that helped me was very nice made the reservation and we picked up a van the next day. Renting here was easy and we had a great experience highly recommended!!!

Jazleen J. 
Rating:
5.0

Excellent service!! Renting here is so easy and they are so nice!

Brian M. 
Rating:
5.0

Easy in and out

Coleman S. 
Rating:
5.0

Excellent customer service. Very clean and sanitize smell very nice

Imogen V. 
Rating:
5.0

The woman who checked the truck in was kind, helpful and professional. Thank you all

MARK M. 
Rating:
5.0

The lady who helped me was excellent! Friendly and helpful, also the van I rented was clean and in excellent condition. We happy we rented here as it is close by and always open. Thanks for the amazing customer service!

willy C. 
Rating:
5.0

Everything was perfect! Professional customer service and my truck was very clean.

JORGE M. 
Rating:
1.0

Truck smelled strongly of cigarette smoke and was dirty. Mileage and gas level on the contract was not correct, and since the contract was emailed at pickup I didn't notice until it was too late, so I paid for miles and gas that I didn't use. I've used UHaul dozens of years and never had such a bad experience.

MICHAEL D. 
Rating:
5.0

This location and the folks running it are great. The only issues I have ever had - were with the uHaul system (reservations) which are out of the control of the team at Falcon Gas Soquel. But that said, when I have had problems with the uHaul online system, the people at Falcon have gone above and beyond to fix the problem (i.e. a reserved van being double booked, they found a replacement van for me at another facility and had it driven over). I highly recommend Falcon's uHaul rental facility, and speak from several previous experiences of having rented from other uHaul rental agents in the Santa Cruz area.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

WINIFRED F. 
Rating:
5.0

Friendly and accommodating service. Thank you!

DAVID P. 
Rating:
1.0

Its not the location its UHAUL IS A RIP OFF...$400 fucking dollars for 2 DAYS 2 2 FUCKING DAYS WILL NEVER USE YOU AGAIN...NICE WAY TO TREAT FIRST RESPONDERS

kimber K. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Harry was absolutely awesome to work with. I neede a truck at the last minute and he came through and treated me very well.

Ruth B. 
Rating:
5.0

Provided extremely professional customer service, called to confirm my reservation and that we had the address to pick up our rental. 5 Stars!!

Scott K. 
Rating:
5.0

mobile checkin

Charles S. 
Rating:
2.0

I am not happy I reserved my truck from Canbar Equipment in Gilroy Ca 2 1/2 weeks before I needed it. The day before I am supposed to pick it up I get a text message stating my pick up spot is in Soquel. Soquel is an hour away from where I live not to mention over a mountain pass. When my reservation was for Gilroy location that was 15 minutes away.. I had everything set up and had to rearrange because of the 2 hour time it took to get the moving truck. The truck was filthy in the back and had no gas yet I picked it up at a gas station. I wasn't compensated for ANYTHING for the inconvenience. The Canbar location gave away the truck I had reserved. So not happy this situation really made and already stressful situation even worse.

Monica S. 
Rating:
5.0

This location is wonderful, convenient, quick, and always friendly. I'd absolutely recommend them to anyone who needs service. I couldn't answer what they could improve because they are great the way they are.

Monica H. 
Rating:
5.0

Excellent customer service!

Bethany K. 
Rating:
5.0

Customer did not leave a comment.

Alexandra A. 
Rating:
5.0

Great staff a the gas station

Michael C. 
Rating:
5.0

Excellent customer service

Ghasem J. 
Rating:
2.0

I got bait and switch with the price of the rental. I was quoted $94 before a dolly rental. After I showed up, the dolly wasn't there and the price jumped to $114. No paperwork, receipt, or explanation was given. It would be nice if I haul didn't play games when I'm on a very tight time schedule.

JOSHUA B. 
Rating:
5.0

People super nice and efficient Back sliding door hard to close-jams near closing. Rep was aware of it. Needs an exterior wash. This truck is aged and worn But again staff were excellent.

BRIAN C. 
Rating:
5.0

I use this location often . They have always been professional and the most help.

Fernando D. 
Rating:
5.0

There is nothing I can mention, you team at that location are awesome.

BARBARA C. 
Rating:
5.0

Thanks Marwan for the great customer service

Daniel M. 
Rating:
5.0

Employees were extremely helpful and went above and beyond to help with the truck!

Molly O. 
Rating:
2.0

First. When I arrived the rep acted like he didn't know what he was doing. The truck was in poor condition (graffiti, deep scratches in the sides and back) and had a light on the dash which was on that I couldn't figure out (I took pictures). I ended up paying for insurance coverage I declined. I was also charged more on my credit card for what was on my receipt

William D. 
Rating:
5.0

Young lady was very friendly and professional.

David P. 
Rating:
5.0

Stacey was great. She was kind, helpful and communicated well. Made a difficult process of moving a little easier.

James G. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Stacey at The Falcon Group/Double Time Gas Station Soquel was extremely helpful and very nice. She went above and beyond helping me out when I returned the truck.

Christina E. 
Rating:
5.0

Customer did not leave a comment.

Reto S. 
Rating:
5.0

Stacy was so nice, she saw me refueling, and had all my stuff ready for check-in in no time! Friendly, quick service!

Erhan E. 
Rating:
5.0

Maintained? Yes clean? No it was filthy on the outside. But it's a pickup truck so who cares really?

Dana M. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

We had an a perfect experience renting from this location and highly recommend using them to rent a truck. Truck was clean and everyone was very nice and helpful. Thank you!

Kellie G. 
Rating:
5.0

Cashier was very friendly , great customer service

MARLENE O. 
Rating:
5.0

5 stars everything was excellent and staff here are friendly and helpful!!

Jillian C. 
Rating:
5.0

Great experience renting from here!

Kaysi C. 
Rating:
5.0

The pick up process to rent my truck was very easy and quick at this location. The lady who helped me was extremely professional and nice. Also, the truck was clean and well maintained and I definitely recommend renting from here!!

shane H. 
Rating:
5.0

I will recommend using this location to rent a u-haul the staff here are friendly and helpful. It was easy to rent, the truck was clean waiting for us! 5 stars and highly recommended.

Otilio Q. 
Rating:
5.0

Very impressed with the customer service! Overall we had an excellent experience everything was perfect and we will back to rent here again!

Maria I. 
Rating:
4.0

Other than the fact that I'm being charged $444.70 for the problem with the cargo door the attendant was very nice.

MARTIN H. 
Rating:
5.0

Excellent place to rent a U-haul renting a was quick, professional and friendly!

Julio V. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Truck reserved at this location. The truck I picked up was super clean and sanitized. We were extremely impressed with customer service. She was helpful and nice and make sure we had all the information we needed. She went above and beyond. I recommend using this location they are excellent here!

STEPHEN R. 
Rating:
3.0

Customer did not leave a comment.

Zoey L. 
Rating:
4.0

Customer did not leave a comment.

HEATHER G. 
Rating:
5.0

Jacob , marwan , Juck and Katie are the best . I always rent from them . Very helpful and professional

Ali F. 
Rating:
5.0

The best location in town to rent a U-haul. Truck was clean and sanitized the lady who helped me was so helpful and professional! Coming back here to rent again and recommending to everyone to use this location!

KATHRYN L. 
Rating:
5.0

friendly service.

Peter C. 
Rating:
4.0

Overall, it wasn't about the locations it was the customer service from Uhaul and I will never be using Uhaul again.

Christopher C. 
Rating:
5.0

She made the return process very fast and easy. She was also very helpful in regards to drop off times.

Amber M. 
No reviews have been submitted for this location.

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