Customer Reviews for Falmouth Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Falmouth Ace Hardware

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ELIZABETH D. on

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Danielle N. on

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Truck was very old and could stand to be retired

Scott M. on

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cheryl L. on

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Conflicting information given--went in person to make a reservation, but was told by staff that it wasn't necessary. When we went to get the truck, we were told that we really should have made a reservation. Luckily, there was a truck available.

LARRY N. on

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Kevin B. on

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Douglas F. on

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Sean F. on

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Stephen R. on

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SHANNON D. on

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Wendy C. on

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SHANNON D. on

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Very quick, efficient and friendly service. Thanks!

Jerry B. on

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Rep said he went through truck but when I checked it out the overhead back door was frozen shut. I could not open it and had to go back inside to get rep to come out and force it open.

BUD R. on

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BUD R. on

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Bob M. on

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Stephen B. on

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Stephen G. on

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Nicholas S. on

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SCOTT M. on

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Nothing it was easy to rent a truck from this location.

THERESA F. on

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Nothing- all good w great customer service ??

William G. on

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Donal S. on

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STEVEN S. on

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Very courteous staff. Checkin process was very fast and efficient.

MARILYN W. on

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out of the way for me in an Ace Hardware store with limited hours. I asked to keep the truck an additional day and was told I couldn't because it was already reserved. There are at least 5 UHaul locations within 5 miles of my house, find it hard to believe they didn't have another truck in one of those stores. I forgot to mention the roof leaked rain onto one of my dressers, Fortunately it was a painted finish so there was no damage,

danielle b. on

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The rep was very nice when I picked it up. When I dropped it off however the rep argued with me that there was a full tank tank of gas when there was only a 1/2 a tank when I picked it up. Luckily I videotaped the entire truck and took pictures of mileage and gas when I picked truck up and I had to show him. He told me I could just leave and he had my credit card info and he would just send me the receipt. Luckily I stayed around because he would have charged me for a 1/2 tank of gas.

Jason R. on

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Gordon D. on

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saoreang c. on

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when I called to make the reservation. I had asked that I get the dolly as well and pay for everything on the phone. That was not the case. I thought I had paid for everything on the but when my husband got there, he had to pay and they were going to charge him extra for the dolly.

Lucas A. on

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joel r. on

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Ace Hardware has a great customer service reputation. They are a great choice to represent your company. Perfect day. Thank you.

DIANA H. on

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SUSAN O. on

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Carl H. on

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Thomas J. on

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Alexandra A. on

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Mark (at Ace Hardware in Falmouth) was fantastic! Great customer service. Renting a UHaul was a wonderful experience. I would recommend it to anyone that is moving

terrance m. on

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Peter H. on

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I have rented many vehicles and trailers over many years from various sources. I can say unequivocally this was the best rental experience I ever had! Thanks so much to the HELPFUL people at Falmouth Ace Hardware in Falmouth, Maine.

Mark H. on

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Bruce D. on

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The origial pick up as in South Portland. I was there at 7:30 for an 8:30 scheduled pickup and sat in front of the store until an employee arrived st 8:00 am. Iwalked in with him and asked him if the door was opened already and he said yes. The place had no lights on and looked closed and there was a guysitting there right where I was parked , but he never said s too lonvome on in. I was then told the 26 foot truck I reserved was in Falmouth Me. I didn't get an email or text notifying me of the change. I said could youcalland make sure the truck is there and he sais we dont do that because the hold . The rep also said we really sellcars here and the truck rental is just a side business. The guy in Falmouth Ace Hardware Uhaul was great. I will shop around the next tie I need a truck because of the uncaring attitude of the South Portland rep.

John W. on

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James B. on

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Greta B. on

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My reservation once confirmed was changed numerous times, none of the local rental places new anything about my, reservation. I my preferred location was Marginal Way, Portland, ad to avoid any confusion. The reservation was scheduled for a different location, a different time, different days, different truck. Then it was changed again! I was told I would be compensated for the additional mileage by reservation specialist Wendy, I was not. I was also told I could return the truck to Margibal way. Then told I could not. Moving is stressful and expensive enough, without added hassles and expensive inconveniences like my U-Haul experience.

James S. on

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Anthony M. on

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Benjamin P. on

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Very helpful, great experience! Thank you

Jéan M. on

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Ian H. on

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Hank is awesome.

BUD R. on

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Terrible service. No one working there knew how to complete the paperwork or deliver the truck for rental. Very, very poor!!!!!

Joseph R. on

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Very convenient location and nice truck!

MICHAEL D. on

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Great location near my home

roger d. on

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Train more staff members on return protocol. Only one person on staff was able to assist at pickup

Corey B. on

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AARON G. on

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DONNA B. on

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Carolyn M. on

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Mark was very thorough and made sure I was well prepped.

MARY B. on

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It was an excellent and convenient experience.

Diane B. on

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Great experience, very friendly staff.

Richard J. on

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I would not have you change a thing. Everything worked like clockwork and the personnel at ACE Hardware in Falmouth were extremely helpful and courteous!

Carla H. on

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Peter S. on

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Maryann R. on

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Mark at Ace Hardware in Falmouth was great! He was organized, helpful, efficient and so very kind. I've already recommended him to everyone!!! And u-haul as well. Thank you! MBR

Joseph T. on

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i had no issues with the service at this location. The issue was UHAUL changed my location 1 mile down the road to this location, which was 6 mikes north of me, and I was heading 15 miles south.. The call center confirmed my original location with a pack of covers. The day before the move I got a call from the original location saying the truck would not be there. That was not a friendly courteous call, no apologies whatsoever for the inconvenience. I had to work the day of the pickup, and I could not make it in time for the paperwork to give me the ample time of not being charged extra. My GF had to drive 22 miles to the new pickup to do the paperwork so I could get the truck after closing for the move out of my apt. The pads covers were not in the truck, which angered me even more. The movers were set to come at 7AM the next day, with no uhaul locations are open... Stress stress before the move, you can never forget...

Richard B. on

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William C. on

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