Customer Reviews for Family Auto Care
(U-Haul Neighborhood Dealer)

787 reviews

976 E Main St   Franklin, NC 28734

(828) 369-2936

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 7/11/2022 - 7/15/2022: Closed

Services at this Location:

Contact Us

(828) 369-2936

976 E Main St
Franklin, NC 28734

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 7/11/2022 - 7/15/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

javier D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE F. 
Rating:
5.0

Thank you Family Auto Care in Franklin for taking my one way drop off. I had been denied by 2 other Uhaul dealers in the area because they said they were full. You took my trailer, even tho I could see you were very limited in space. You all are awesome at Family Auto Care.

SCOTT H. 
Rating:
3.0

Customer did not leave a comment.

Sandi R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Very helpful in answering a few towing questions I had.

James C. 
Rating:
5.0

make the website user friendly on Safari...the lovely people and the rental place suggested I use Chrome & that worked. but it would have been nice to have been able to use my normal browser.

Sinead O. 
Rating:
5.0

Customer did not leave a comment.

Kristine L. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Keep good people like her working and you'll keep getting good reviews

rigo T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Customer did not leave a comment.

KATHY H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

The lady that helped us both times was INCREDIBLE! She helped us when we returned. Got us hooked up, guided us in and it was POURING rain. Very nice and calm in the midst of confusion. Kudos to this outstanding person!

ERNEST W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The girl that helped me was super great and had everything in order when I arrived. She went above expectations. I would recommend this Rental Pick Up Location.

Hilary O. 
Rating:
5.0

Great people to work with!!

Greg R. 
Rating:
2.0

Had four dozen blankets reserved. Location did not have. Online reservation and pickup done still took 45 minutes at location. Truck was filthy upon first inspection.

Bryan M. 
Rating:
4.0

No improvement recommended

Daniel F. 
Rating:
3.0

There were ALOT of hidden cost, that is frustrating. I couldn't pull into the lot when it was time to drop off my vehicle. There was a tow truck dropping off a car and the parking lot is small so there was no room. I kept driving off and taking a loop, waiting some more, looping again. This ended up costing me in gas and time. I got there 20-25 mins before 5 and couldn't drop the truck off until after 5.

Samantha K. 
Rating:
3.0

Customer did not leave a comment.

Jaime P. 
Rating:
5.0

Great service

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Make sure trailer lights work, make sure trailer brakes work, I am totally disappointed with the service. I feel like I was taken advantage of.

Charles P. 
Rating:
5.0

Provided the perfect rental to help me with the task at hand. Very helpful, professional and friendly. No changes needed.

James F. 
Rating:
5.0

The folks at Family Auto Care were great. They were helpful and prompt. Great experience in renting a trailer. They will be my go to place if I need to rent again for sure!

BRIAN H. 
Rating:
5.0

We live in NE Georgia and we chose to drive the 30 mi it's north because of the huge price difference! People there were very friendly

MADISON B. 
Rating:
5.0

Family Auto Care in Franklin, NC are great to work with. We have rented several trucks both local and one way from them over the years, and it has ALWAYS been a pleasure. Highly recommended!

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
1.0

The person receiving the truck made me wait while she used the restroom, then didn't care when I provided photo proof that the gas tank had less than half of a tank of gas when I picked it up and I returned it in the same condition. She was rude and not helpful at all.

Shawn J. 
Rating:
5.0

rent trucks there for my business all the time. Friendly and curtious all the time.

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
4.0

not as well marked as possible

CHRISTINE C. 
Rating:
5.0

Customer did not leave a comment.

JOANNE C. 
Rating:
4.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

I really appreciate the convenience of the 24/7 contact. I had to change my drop off time twice. I'm grateful for how well I was treated. Each person I talked to was very nice and professional. Ian was great. He really helped me when I couldn't get the online site to load.

Mary R. 
Rating:
5.0

Everything was great as it is every week... Thanks

BRUCE T. 
Rating:
5.0

Easy Peezy!!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Outstanding!!!

Barry S. 
Rating:
3.0

Truck was dirty when we picked it up. They had over 2 hr notice. No ratchet straps or pads provided. Dirty location

ROBERT R. 
Rating:
3.0

Customer did not leave a comment.

SANDRA S. 
Rating:
4.0

Customer did not leave a comment.

ERNEST W. 
Rating:
4.0

Customer did not leave a comment.

Pat J. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

Tracie K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Knowledgeable and friendly

PARVAWATTIE R. 
Rating:
5.0

Customer did not leave a comment.

SHELLY H. 
Rating:
4.0

Customer did not leave a comment.

KENDALL G. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

Car was poorly strapped in well ad came completely loose, both endangering me and causing slight damage to the vehicle.

CARL E. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Renee B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

RANDY R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN V. 
Rating:
5.0

Just keep doing the same very professional job

PATRICK C. 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
3.0

The truck I rented was dirty - you could barely see out the windows and the steering wheel was sticky. I drove directly to my drop off location and to add insult to injury UHaul tacked on a $25 cleaning fee almost a month later. All this after they tried changing my pickup location to a place an hour away. UHaul used to be my first choice but I'd be hard pressed to recommend them or use them again.

MARK W. 
Rating:
5.0

Great experience! Fast, friendly pick up and drop off. Highly recommend. Will use again.

Edward D. 
Rating:
5.0

Note if the truck(s) is equipped with Cruise Control or not. The truck I rented was quite lively and required little pressure on the throttle. 700 miles of Interstate while tending the speed every second gets extremely tiring.

KURT H. 
Rating:
3.0

Tire pressures and alignment need work. Air bag service light was on, lots of dog hair in cabin.

Alan R. 
Rating:
4.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

MARVIN L. 
Rating:
3.0

Customer did not leave a comment.

JACQUELYN B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES J. 
Rating:
4.0

Customer did not leave a comment.

DEBRA K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
1.0

Air conditioning did not work. Did not notice this until we were fully loaded and about 150 into our 1050 mile trip. No excuse for this. The interior was literally sticky and had to be washed down.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

HUGO S. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

ERIC TROY B. 
Rating:
5.0

Family Auto Care always exceptional service!

Todd G. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Not a thing...service was great and friendly. They got me checked in and on my way very quickly.

LEONARD F. 
Rating:
5.0

Customer did not leave a comment.

SONALI J. 
Rating:
5.0

Just keep doing what you are doing now!!

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Rent from them every week! Always so thoughtful and kind.

BRUCE T. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Great folks to work with. They work hard to insure you have a smooth rental in a stressful time. Good stuff!

NORRIS L. 
Rating:
4.0

Parking is minimal so I had to park 2 blocks away. They did shuttle me back to my car.

GAIL G. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
1.0

The Franklin location was fine. However, the only reason we used them was due to a MASSIVE SCREWUP. We booked thru the bryson city location. We showed up at 930, only to find there was NO TRUCK. After waiting an hour on uhauls 1800 number, they inform me that bryson city decided to, WITHOUT NOTIFYING ME, change our pickup location to robbinsville which is 1 1/2 hours from our home. So uhaul changed our pickup location to Franklin so we could still get a truck. So after after 3 hours, 1 1/2 of which was us driving and WAISTING OUR GAS, we finally get a truck at the franklin location. But of course, the appliance dolley that we PAID $10 FOR wasnt on the truck because the franklin location was closed. Yet we were still charged $10 for the dolley. I honestly DON'T know if I'll EVER use UHAUL AGAIN. I WANT MY MONEY BACK!! Some of my gas would be nice too.

Joseph C. 
Rating:
3.0

Don't know the place well enough to recommend or not. It was a junkie place as opposed to a perfect new place. But who cares where one drops a truck.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Janis R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY E. 
Rating:
3.0

This drop off location was closed due to a death in the family. I had to drop off and remove the trailer myself. It was heavy to remove from my vehicle.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Shayne S. 
Rating:
3.0

The parks failed on the truck while parking it in our hotel parking lot

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

TRINICA R. 
No reviews have been submitted for this location.

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