Drop off was Sunday morning, nobody there. Not much to say about it.
CHRISTOPHER A
Customer Reviews for Family Auto Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Loren Stewart goes above and beyond in helping his U-Haul customers get the moving equipment they need!
David Mit wasn't the locations fault, it was the app for uhaul and their 24 7 rental service. it wouldn't let me return the truck like at all, it made me a day late because I was unable to pick up a truck after paying guys to help me move and for the truck. it cost me a lot more than just the rental with their mess up.
JESSE AFast and friendly service
MELISSA KExcellent service.
Laura SThe app was the worst thing I’ve ever used, it took an hour to get the app to work. I will never use that again, need to go back to face to face business. I would not recommend anyone using the U-Haul app.
Greg BVery professional and respectful of our time as well.
sharon mStaff left before closing and switched reservation to 24/7. Delaying my rental by an hour. Truck was dirty and had a check engine light on.
Michael SOther than having to unhook the transporter myself, it was ok
Ben JWelcome and friendly service.
David NEasy and fast process.
Jason PThe only thing I had to do with was the lock and the owner came out and help me. Get it open and I had no problem after that. Everything was awesome super clean and superfast after figured out how to do it.
mary fNo complaints with return location.
KRISTINA BI was very happy with the service and the equipment the manager was very helpful and thorough…..he was very courteous and forthcoming explaining everything in great detail making my experience very comfortable
derrick ynothing Jim is good
Matthias SNothing.
Todd OThe lot was crowded and only 1 parking spot was available, orange drop box was found after passing by once.
CRAIG MEasy in easy out….Decent price…..Winning!
FRANK DI feel the truck rental rates are fair, However a dollar a mile is a bit excessive since it does not include the fuel with a national mileage rate of .65 cents per mile.
Christopher KI ordered a dolly during ordering which was $7. Did NOT add on any extras for furniture or ANYTHING. Went and did my mobile pickup, so I wasn’t dealing with a person directly and when it was time to check out, there was an additional $20 charge for matresss pads I did NOT ORDER and it would not allow me to remove it. Opened the truck to 4 huge bags of mattress pads to which I had to pay for but never freaking used because I did NOT NEED THEM! Hence me not ordering them. 😒
Jennifer WPlenty of room for drop off
Sean CIt is a scary place to drop off after hours especially if you are a female. No businesses open and it is difficult to locate drop box.
sherri mThe truck was nice and clean. The lot was a little tight getting a big truck out of. Everything went pretty good but it was almost out of gas.
Lee HGreat customer service!!!!
Daniel HIt was across the street and I had no idea . Then it was extremely hard to get the key out of the lock I was so close to just canceling because I was so frustrated. I also wish I woulda been stated before that it takes $100 deposit and how many days it takes to get your money back . Thank you
Desirea MThe return location is NOT the address provided on the paperwork. It is an empty lot back across a busy multi-lane urban street.
Matthew LId recommend it because there’s no where else in this vicinity, but the parking is very cramped and it’s in a gravel/dirt parking area with only one way in entrance/exit. If there were 2 entrances it would make the narrow parking area easier to maneuver the larger trucks in.
Teri RDrop off location was easy to find and drop the unit off.
Michael PNothing, they went above and beyond!
Jennifer ONo one there to help us and explain the prior damage which we have video and pictures of
Fernando RBasically a self service center ,u drop of rental and put keys in box! How secure is that after spending $750 for the rent! And then i was additionally charged another 100+ for stuff that was not mentioned to me when originally picked rental up ,as of now its in the dispute phase, uggggg
Jarrod DI reserved a truck weeks in advance at a closer facility. At pick up they did not have a truck the size we needed. Finally found one at this location, about a 20 mile drive. Once I arrived they did not seem to have any idea about my truck and reservation. Took quite a bit of persistence to finally get the truck we needed.
Steve HClean the office and adjoining garage space
Craig KI dropped the truck off in a gravel parking lot and put the key in a little box.
Christopher HGet your horrible app to work. I spent an extra hour trying to get the app to recognize my rental which it never did.
DEVON SThe location prefers that equipment to be returned across the street from the actual address of the business. Google maps brought me in a direction that didn't make that clear. From that point on the turn in person had a bad attitude about everything.
GEORGE WDon't tell me to have it back by 1 just because the owner has a family thing going on . Then find out it doesn't need back for rental the next morning 8am....sad to hear as a customer.
Robb GCharged me 60.00 more than the bill and have not corrected it yet
Kevin GGlitchy website. Had to restart the pick up & drop off process online multiple times. Had trouble with the location verification & photos. Mobile process is a good idea with poor execution. Needs to be more user friendly & responsive
Todd FFamily auto is a great place that I recommend. However. Picking up and dropping off using the app....Horrible. the equipment i paid extra for was missing out of the truck. 2.5 hours on the phone to check out.... unable to get thru and put on hold for an hour upon return.... HORRIBLE. DID I SAY HOW HORRIBLE IT WAS??? I feel that I am entitled to a full refund by uhaul.
Joyce KDolly was not available at pickup, otherwise excellent service.
SHANNON Done of the front wheel tie down straps was beginning to tear.
ROBERT SThe truck alignment was off and I had to drive 9.5hours in the snow and rain with my wheel turned to the left!!!
AMANDAJOY CAgain, the location was fine, But the online return didn't work. I got charged extra money because the website wouldn't take my location from my phone. After this experience I will not be using uhaul, and I will not be recommending it to a friend unless something is fixed.
Scott NThe cab was not clean, hair and a broken tv remote on the floor, steering wheel was sticky. The windshield wipers were hard, very noisy when in use, and should’ve been replaced before I got the truck ESPECIALLY because I was traveling across country ON A 20’ TRUCK, THERE SHOULD BE A BACKUP CAMERA!!!! You have to negotiate hotel parking lots part of the time, you’re not always driving in a straight line. This is NOT SAFE in my opinion.
NITA R