Customer Reviews for Family Automotive
(U-Haul Neighborhood Dealer)

2,216 reviews

12550 S Military Trail   Boynton Beach, FL 33436

(561) 637-1778

Hours

  • Mon–Fri
    7 am–5 pm
  • Saturday
    7 am–2 pm
  • Sunday
    7:30 am–12 pm

Services at this Location:

Contact Us

(561) 637-1778

12550 S Military Trail
Boynton Beach, FL 33436

Services at this Location:

Hours

  • Mon–Fri
    7 am–5 pm
  • Saturday
    7 am–2 pm
  • Sunday
    7:30 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Waiting to hear from you for my damaged.

kevin G. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

These guys always take great care of me. Truck always ready and very friendly service. Best UHaul I have ever used!

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

I rent from Family Automotive every 4 weeks and they always have my truck ready and are good people to deal with.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
5.0

Location was easy to find and easy to access. Customer service was fast and efficient. Equipment was new, clean, and in good shape. This made my move quick and cost efficient. Good job.

James B. 
Rating:
5.0

Customer did not leave a comment.

Eddy V. 
Rating:
5.0

Customer did not leave a comment.

Nancy A. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Katelyn K. 
Rating:
4.0

No comments

MARCO P. 
Rating:
5.0

Customer did not leave a comment.

Darvin D. 
Rating:
5.0

Customer did not leave a comment.

Anistaire M. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
3.0

Easy and helpful check in and check kit process.

Cindy M. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Very good location they fight for me for the four days rental that was due because I broke down coming to Florida

SCOTT B. 
Rating:
4.0

unfortunately the truck was dirty. Water Bottle, a kind of snacks smashed on the ground

Rodrigo S. 
Rating:
5.0

Always give me a new truck…

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
3.0

Not enough parking, too thight.

Claude C. 
Rating:
5.0

Customer did not leave a comment.

Barry R. 
Rating:
5.0

20 foot truck we rented was very new and clean.

Stephen O. 
Rating:
5.0

Excellent experience was able to get a truck within a few days notice. Thank you

Cheryl Y. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Very good store

MARCO P. 
Rating:
3.0

Customer did not leave a comment.

Arvid O. 
Rating:
5.0

Excellent Service was provided by this location!

GUILLERMO C. 
Rating:
5.0

Customer did not leave a comment.

German S. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

MILADY J. 
Rating:
3.0

There was a message on the dash about the tire pressure monitoring system not working. I could not see the mileage I was using. When I mentioned this to the employee who checked me in, he told me I could see it if I knew what buttons to press. But the employee who handed me the key when I checked it out never mentioned it.

Jamie K. 
Rating:
5.0

Excellent customer service!!

Melissa H. 
Rating:
5.0

Nothing. Excellent service.

Michael G. 
Rating:
5.0

Wonderful

luis K. 
Rating:
5.0

Customer did not leave a comment.

maria B. 
Rating:
5.0

Service was great!

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Lower prices

Adam L. 
Rating:
5.0

All good. Thanks 😁

Elizabeth P. 
Rating:
5.0

My pickup location was changed, no notification, and instead of 11 miles I did 34 miles, because of location

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Alla T. 
Rating:
1.0

The mileage and gas was recorded wrong. When I got in the truck I took a picture and the truck had 16more miles and 1/8th less gas than the paper they handed me said. I didn't know to check the paper because I was told "don't worry about signing that it's not important" so I assumed it was just a receipt. I got a charge for $30 for going 13.3 miles over and not putting enough gas in the truck. Even though I returned the truck inside my mileage limit and with the same amount of gas.

Ryan S. 
Rating:
5.0

Everything was all that it could be expected to be, I'm very happy

sal L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Best place in Palm Beach County. Johnny and Dave are the best

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

MIRTHA C. 
Rating:
5.0

Customer did not leave a comment.

ROY K. 
Rating:
5.0

Easy drop off

Linda Jo L. 
Rating:
4.0

Customer did not leave a comment.

carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

YOHANN L. 
Rating:
5.0

There were roaches in the van

JaVona B. 
Rating:
4.0

Customer service was very good.

Paul J. 
Rating:
4.0

Customer did not leave a comment.

Nadia P. 
Rating:
5.0

Customer did not leave a comment.

arturo P. 
Rating:
5.0

Customer did not leave a comment.

Guy V. 
Rating:
5.0

Customer did not leave a comment.

DAngelo P. 
Rating:
5.0

So easy.

Ashley S. 
Rating:
5.0

Easy return process. No complaints with anyone from this location.

Brandon A. 
Rating:
5.0

Always great service and great staff

Natalie S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Always the best service at Family Automotive

ANDREW P. 
Rating:
5.0

That's a tough one. How does excellent service get better? Now I worried about the other Uhaul businesses around me. Why go any to any place when this place is so good? Nobody does it better: https://www.youtube.com/watch?v=isAUOa50wdA

Richard S. 
Rating:
5.0

continue to be friendly and professional

Dionisio C. 
Rating:
5.0

Tire service light was on

Gregory D. 
Rating:
5.0

the van was perfect, clean and ran well, the customer service was great! Overall a great experience, thank you :) Kathy Fisher

katharine F. 
Rating:
5.0

Customer did not leave a comment.

Spires G. 
Rating:
5.0

So friendly and helpful! We will definitely use them again!

Karrie T. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Rogerio C. 
Rating:
3.0

The truck was filthy on the inside. you couldn't not notice this mess, something exploded and was EVERYWHERE inside. I couldn't turn around and take back to exchange, didn't have the time.

Alison M. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Excellent

Louis K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

People there are very helpful.

Laurenzo H. 
Rating:
4.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Clean out trailer bed

Sheila O. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Wonderful

luis K. 
Rating:
5.0

Customer did not leave a comment.

KEN B. 
Rating:
5.0

Customer did not leave a comment.

Spencer G. 
Rating:
5.0

Johnny is a lifesaver!

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Fast and easy and just what need it. Please give my thanks to Family Automotive staff.

LORENZO P. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

wonderful

Luis K. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
No reviews have been submitted for this location.

Additional Services at this Location

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