Customer Reviews for Family Automotive
(U-Haul Neighborhood Dealer)

1684 reviews

12550 S Military Trail   Boynton Beach, FL 33436

(561) 637-1778

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 2 pm
  • Sun: 7:30 am - 12 pm

Services at this Location:

Contact Us

(561) 637-1778

12550 S Military Trail
Boynton Beach, FL 33436

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 2 pm
  • Sun: 7:30 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

ANDRES B. 
Rating:
5.0

Good

JEAN A. 
Rating:
4.0

Make your app more accessible to iPhone users.

Lilly R. 
Rating:
5.0

Customer did not leave a comment.

SRDAN S. 
Rating:
5.0

Customer did not leave a comment.

JANET B. 
Rating:
5.0

Great customer service and friendly.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY Y. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
4.0

Dont change location because of aviability

DANIEL E. 
Rating:
5.0

Wonderful service

robert S. 
Rating:
5.0

Customer did not leave a comment.

RUBEN C. 
Rating:
5.0

Easy pick-up & easy drop off. NO COMPLAINTS ! Satisfied customer for years at this location ,

MELVIN F. 
Rating:
5.0

They made it simple and easy to return the vehicle. This was my second time at this facility and they are organized and friendly.

MATHHUE L. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Christie L. 
Rating:
4.0

Friendly owner. Easy in, easy out. Fair price.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Allen K. 
Rating:
5.0

Everything was great, thank you!!

Megan S. 
Rating:
5.0

Customer did not leave a comment.

JEANINE MARIE B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Great experience.

CONNIE C. 
Rating:
5.0

An impeccable place with equally impressive customer service.

Rafael H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Great service

SAMIUL A. 
Rating:
4.0

Entered the building and was the only one there and asked the employee behind the counter for help with my order and I was told that since I chose the mobile app option I had to do it. After 10-15 min of fumbling around the app I was given the keys with no idea where the truck was, when I wandered for a few min and went back in I ask where is the truck and was told around the corner in the tunnel. So I walked around the corner and there were 10-20 trucks and I had no idea which was mine. Finally another employee saw mw wandering around the trucks and helped me find my truck.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

ISAURA F. 
Rating:
5.0

Customer did not leave a comment.

Leslie A. 
Rating:
5.0

Customer did not leave a comment.

harry L. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
4.0

Customer did not leave a comment.

TRACEY S. 
Rating:
5.0

Fast, friendly service!

Nanci P. 
Rating:
5.0

This is no fault if this location you website would not let me download the pictures to return. Other than that great service all the way around

Michael A. 
Rating:
5.0

Move went smooth, truck performed great.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

RAMSIS B. 
Rating:
3.0

Everything went well except the return. I returned the truck. After I had completed the automated process the owner (John) asked me to give him the key. I made him aware that 1: The driver seat did not adjust properly and 2: the driver door did not close without excessive force. There was a rubber seal at the bottom of the door that had come loose. He responded "All of these trucks doors are hard to close" I then pointed to him the rubber seal hanging on the bottom of the door. He again repeated the same response. I simply said "you have a good day". He continued to talk and said "oh are you walking away? I have to listen to you and you don't have to listen to me?" I said, well I am the customer and I am making you aware of some minor issues with the truck. He said something else that by this point I was not listening any longer. I then said, "you know sir if it wasn't for us customers you might not have a job". I probably should not have said that, but I was merely responding to his arrogance and rudeness. He then said:"That's OK, don't come back. I believe that this was an unnecessary confrontation after everything else was uneventful. His arrogance might be due to the fact that this might not be his primary business (it is also a repair shop) and potentially they are extremely busy due to many people moving to our great state of Florida. This location is convenient to me, but based on this last experience I will research another location in the future. Thank you

Carmine D. 
Rating:
5.0

Great customer service. Clean well maintained truck and equipment. The only issue, very slight is the steering needs to realigned.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Allen K. 
Rating:
5.0

Customer did not leave a comment.

AKIERA L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
1.0

trailer was not clean. worker(s) did not care! on phone at 800# for almost 90 mins; transferred 3 x had to repeat my story 3 x; no one would help me . i was “SOL” no manger called back. U- haul does not care about it's customers!

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

SARAH G. 
Rating:
5.0

I will come back and rent from these place great customer service got me in and out with what l needed.

RAMON F. 
Rating:
5.0

Customer did not leave a comment.

KELLY H. 
Rating:
5.0

Customer did not leave a comment.

THOMASB C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

HASSAN W. 
Rating:
5.0

Customer did not leave a comment.

Wima R. 
Rating:
5.0

Everything great. I would highly recommend to a friend. This is not the first time I've use the services and will continue using them in the future

MARK F. 
Rating:
5.0

Always great service

NATALIE S. 
Rating:
5.0

Couldn't have been happier. Thank you!

karen L. 
Rating:
5.0

When I went to dropped off the trailer, I simply asked this guy with a family auto T-shirt on. where to park it, he said I'm closed and would not talk to me...meanwhile he's washing his car or his friends car outback. Just wired. I will be back. Thanks

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

REY R. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
3.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Lorraine N. 
Rating:
5.0

All your locations should copy what this place does. I will only go back to them. The last place I tried was rude beyond belief.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

No comment.

JON K. 
Rating:
5.0

First time renting a U-Haul truck from Family Automotive. Jean was very nice throughout the process. Will use this location again for all my moving needs. Thank you

Stephen K. 
Rating:
5.0

Very helpful

jenkins R. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Customer did not leave a comment.

JOAN D. 
Rating:
5.0

Customer did not leave a comment.

HERVE C. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

This is at least my sixth rental from this location. They know me and are very friendly. I am usually in the rental truck in less than 15 minutes. No problems. Info in computer helps speed the process. I expect to continue to rent from this dealer. They also take very good care of U Haul inventory and treat the business as though it were there own. Awesome,

Charles L. 
Rating:
5.0

Very professional and quick service!

Rick A. 
Rating:
5.0

Customer did not leave a comment.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

PERA M. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Ralph P. 
Rating:
3.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

I had not taken any photos of the odometer or the gas tank bc I clicked the link after I got home and returned the vehicle. I have no complaints on where I rented the truck. Very friendly customer service and super easy!!!

KARA S. 
Rating:
5.0

I was apprehensive because I had read many negative comments about other sites. These gentlemen were very professional and nice.

IRENE M. 
Rating:
5.0

Truck was dirty in the back.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

SCHUMAN P. 
Rating:
5.0

Customer did not leave a comment.

SHERYOL J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA K. 
Rating:
5.0

Customer did not leave a comment.

Nathanael W. 
Rating:
5.0

Staff was very nice easy pick up and drop off

JAMES P. 
Rating:
5.0

Very nice people at this location

GINA P. 
Rating:
3.0

Easy drop off

Tiffany N. 
Rating:
5.0

The gas tank must be full, so it's easy to return with the same amount. However, it's not a big deal. Everything else was great!!! Thanks a lot!!! I would recommend this location.

Ilia F. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
4.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

I WAS IN & OUT QUICKLY & THE ENVIROMENT WAS COVID SAFE

Antoinette J. 
Rating:
5.0

All good to go. In and out in a flash. Back in just a easy.

Mark G. 
Rating:
5.0

Great experience, and friendly staff.

DENISE D. 
Rating:
5.0

Customer did not leave a comment.

DEVIN C. 
Rating:
4.0

Customer did not leave a comment.

leslie D. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
1.0

The reservation was made on-line and paid for. A pickup time was specified and guaranteed by U-Haul. However, upon arrival the equipment was not ready and I had to wait for over 40 minutes for the equipment to be ready. The equipment was not available at the location and had to be brought from somewhere else. I had to constantly ask for updates in order for this business to initiate any phone calls to see where the equipment was. So much for U-Haul equipment ready guarantees.

Charles S. 
No reviews have been submitted for this location.

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