You guys did a great job. We appreciate it.
Keith K
Customer Reviews for Family Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had more than 116,600 miles on it. Less than full tank. OLD BEATEN UP TRUCK nothing electric or upgraded. broken seats and infested with cockroaches. The truck was in such bad shape I thought there would be a dead body in the back.
JENNIFER WInterior of cab needed a major cleaning. Dust and dirt everywhere. Soda and coffee had spilled into the cup holders and no one bothered to clean it up. Drivers side seatbelts would not retract. Manager was very pleasant.
Gregory DHave more blankets available.
David CI am a frequent renter of uhaul but they were the best, fast and efficient, I will always use them
Noel AWe were in Florida for the winter season, and needed to move some furniture. We chose to rent a U-Haul from a local agent in Delray Family Automotive . The rental process was quick and easy. The truck was clean and well maintained . I would definitely recommend Family Automotive for truck rentals.
Louis BWhat an excellent and helpful team! No muss , no fuss. Move is done. First time I rented a ramp door trailer. I love it!!!
Jeffrey SI had reserved this trailer at a different location because of a later closing time. Family Automotive contacted me to tell me that the pickup had been moved. It worked out fine because I was ahead of schedule but it seems like the original location should have contacted me.
JAMES WGreat actually the ride was a lot better than I expected. The trailer handled exceptionally
SJUAN ETruck broke down
Jay FAlways helpful and friendly.
Frank FTHIS location was excellent. The staff were great and the 26' truck was new and drove perfectly. My issue is that I had reserved a 20' truck a month in advance at a location close to where I was packing up an elderly in law's belongings. On the evening before my equipment pickup, I drove to the requested pick up location to verify the equipment would be there. I was told that they would NOT have my equipment, but a scheduling manager would call me at 6:00 pm, to provide me with a new pick up location. I called the number and was told that they could not find a truck for me anywhere in the vicinity. After 5 hours on the phone with different UHaul representatives, I found a 26' truck located 80 miles away. My original quote for a 20' truck was $650, one way to another state. My new cost for the 26' truck was $1,750 for the same trip! Since I had flown in to move my 85 year old mother in law in with us, I was trapped and had no other alternatives. I was reminded of the Seinfeld episode where Jerry arrived a a rental car business with a reservation, and they didn't have his rental car. He told them that is how a reservation works; you make a reservation and they hold the car for you. The clerk said that she knows how a reservation works, and he tells her, I don't think that you do. I will be writing a letter to their corporate office. If you use this service, just beware that your equipment may not be available at the location or the size equipment that you request. I hope that you don't have to drive 2 hours away to find the equipment that you need.
Dan SEverything is ok service.
Paul HThe absolute best
Kenneth SHarness was loose and was dragging on Interstate. Wire shorted and I had no trailor or brake light at night in the rain up to Daytona. I had to play with wire to get to work again. Still on and off.
Thomas FSuper helpful, helped park the truck and handled checkin quickly
fred pGreat service super helpful
Micah WGood business.
Samir BI was originally reserved at another location but when I got there it was out of business. I called the U-Haul 800 number and was on hold for 30 minuets (unacceptable). They moved my reservation to Family Automotive. I lost an hour in wasted back and forth driving and the phone call and should at least been offered a courtesy discount or a free replacement truck. Family Automotive was professional but U-HAUL was not.
Mark SExcellent staff at this location. I’ve rented numerous times from here and always superior service.
Timothy MGreat drop off set up
Sally DNone
tessie b5/5 stars
Paul FEquipment reserved was not available at time of Pick Up. Uhaul sent text messages 45 minutes before pickup to advise the truck reserved was not at the location and wanted me to travel to another Uhaul location 30 minutes further away. This was unacceptable. The original location was nice enough to offer other equipment options available but sadly at a higher mileage rate than I reserved.
Dennis HLocation very convenient. Çustomers should understand that to drop off truck after hours, the uhaul app is needed. I got the app the evening I dropped it off, but app was only letting me order a truck, not drop it off. I called customer service and they were very helpful. It just took longer to drop truck off than I expected.
Judy BAgain app did not work. But using Chrome browser directly it got location data and I was able to complete return online
Eric AOverall I was happy with this location and the services
PAIGE DVery nice customer service. Thank you
Aleksandra JThis facility is awesome. They really went above and beyond. I would definitely recommend this facility.
Robert BNo customer service skills
Paul BHelpers were excellent
Steven SFast service and friendly staff
Javier CThe dealer was very friendly and service was prompt.
Mark KI’m very satisfied with my rental. This is second rental from Family Auto repair, nice, friendly people. I’ll certainly be back when I need a rental truck or trailers
steve hNothing, Great, Friendly service.
Gregory WVery nice guy at front desk
jully SThe van was dirty inside and out plus it had 3/4 tank of gas not 7/8 as indicated on contract.
Rose PNothing. Family Auto was great.
Stanley SThe service was exceptional, the guy was very friendly and knowledgeable about the rental of the Uhaul.
Maria MAlways rent trucks from this location because the staff is extremely friendly and efficient. They do a great job!
Thomas CSpoke to the manager regarding after hours drop off. Everything went according to plan, very easy drop off.
Gregory DActually have the equipment that I paid for. I paid for a furniture dolly and was not provided one and I did not get refunded for it.
Michael DMissing rear view camera or mirror specially when having to backup truck just based on side mirrors. Interior of this rental vehicle was filthy. May not have been cleaned in a while.
Saravanan KThey helped unhook and received confirmation of return right away.
Norman ONA
Paul JDid not receive what I ordered, car hauler instead of fillet, no pads
roice wExcellent customer service. Excellent website and services in general. Met my very direct and my specific needs.
Arnaud POwner was friendly and actually funny! We had a great experience renting from Family Auto for the first time. Would definitely go back again.
bonnie kEverything Great
richard sPick up and drop off of trailer rental was easy. Family Automotive U-haul provided excellent service.
Joe GGreat customer service.
Sylvia DGreat staff and equipment was well maintained. Made for an easy job. Thank you
Timothy MNothing, everything was easy and staff was friendly and helpful.
george gReally good customer service.
Paul J