Ensure the uhaul is actually at 1/4 gas when dropped off. It was less than that when I picked it up. I drove less than 10 miles and got charged for using an 1/8 tank of gas and charged $45. You don't use an 1/8 tank of gas from driving less than 10 miles.Kyle B.
Customer Reviews for Family Milk
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ARSENII K.
I had 24/7 reservation for pick up at 8AM. I went to the location 30 mins prior to my rental time (supposed to be able to pick up within an hour) and the location had no lockbox to keep the keys in and I got a message saying my reservation had now been scheduled for hand delivery and I'd have to come back when the location opens an hour later. Meanwhile, I had movers waiting at my house for an extra hour and I had to make two trips to the location. It's a good thing I have my own vehicle because someone in a different situation would have been out of luck. When I got my blankets I had to move the garbage bin out of the way of the cubby at the store and a mouse came running out of the blanket pile when i picked them up. I asked if i could get an extra hour at the end of my booking as a courtesy for losing an hour at the start and i was told 'no, someone has it booked right after you' - i will not be using or recommending uhaul to anyone going forward after this experience.Cody W.
Customer did not leave a comment.antonio R.
HORRIBLE customer service. The place is dirty and disorganized. Doesn't speak english and cannot answer basic questions. Rude. Will never pick up from that location again.Leana T.
Don't make them feel not trust worthy by asking them for 2 additional emergency contact after he gives you his license informationJevon T.
Should have more than 2 blankets when you guys set 12 as the default minimum order. Had to scramble and get my own. App to pick up truck remotely was broken at the picture-taking step and it locked me out of the system, leading to over an hour of delay as the shop owner couldn't get me checked out on his own.Peter N.
no gas in truck, no equipment available that was supposedly reserved. Truck broken.Thomas C.
Customer did not leave a comment.Catrina D.
Extremely rude people. Location was dirty and disgusting. Van was smelly. Extremely disappointing that van could not be returned to a different location, as site was very far away and mileage added up. Attendant also failed to properly advise closest gas station to fill up. Price was more than it should have been. Overall bad experience.Lillian A.
Customer did not leave a comment.Brandon W.
I couldn't pick up my truck on line as no equipment was assigned Ed. I went in the store and they did something on the computer but were very very rude and even told me not to cause trouble even though I am the nicest person ever and hadn't said anything except please help me. Dealing with store owners family milk was a night mare. I think they tried to give my truck to someone else abs messed up my order. That's what she said someone would pay more ? Anyway once I was able to do it all on line it was a good experience but will never rent from Family milk location again.Lorraine L.
Very poor location. Truck was parked 2 blocks away on a residential street. I ordered 10 blankets and received 2. The UHaul agent had to keep stepping away from my transaction to help customers coming into the store so I was made to wait for him to help his store customers several times. The agent spoke very poor english so I couldn't understand most of what he was saying. This was the worst Uhaul experience I have ever had. What can you do to improve the location for the next customer? Find a new location and new agents.Krista W.
Customer did not leave a comment.JENNY G.
Have the equipment I paid for or don't bother letting me order it. They also charge you for thing you didn't orderAlexander K.
Customer did not leave a comment.Gerald P.
Train the representative the customer skills.Andrey F.
Truck smelt very foul upon pickup and inside of cab was not clean at all. I've rented many uhual trucks in the last year and this was by far my worst experience.Mustafa M.
Customer did not leave a comment.Thomas L.
Battery was dead on truck. Said it was open for 7:30am pick up online and it wasn't. Huge disaster of a day! Never using U-Haul again!Justin J.
Very nice people working at this location. I would definitely recommend them to othersShauna Z.
Customer did not leave a comment.Valerie T.
Customer did not leave a comment.Ryan P.
Customer did not leave a comment.Samantha C.
Had problems changing from a van to a truck within minutes of transaction and charged almost $45,00 for her to do the change! Some means to get in touch with uhaul has to b made easier for rental places to reach them.Linda H.
I rentes a day...gave me 23 hours and charged me an extra day for an hour delayAlfredo P.
Great customer service at this location. I rent equipment from U-Haul average 10 times a month. This particular location has excellent people working hereNOAH M.
Customer did not leave a comment.ROHAM E.
Customer did not leave a comment.Dave J.
Nice and easy. Was nice to be able to pick up so close to home. No hassles ðŸ˜Tracy S.
Customer did not leave a comment.Huy V.
She asked fill the gas to full ,I only used 2 hours and running 22kms distance, I filled 15liters gas pay for almost 25 dollars, that's mean the tank not in full as the beginning.Hoi Fu L.
Everything is gooddavid B.
Oil changes should be done on time . The signal was on the entire day.ROBERT A.
Customer did not leave a comment.Charmagne J.
Customer did not leave a comment.Mansour P.
Clean vehicle, good customer service. Experience could be improved if vehicle return to alternate location was allowed.Victor C.
Everything went smoothly, no problems. Thanks again!Brian M.
Do not get your uhaul from here. Place was disgusting, garbage wrappers everywhere. I was yelled at, over charged, not given any of the equipment that I ordered, and then told to pay MORE for the stores disgusting dolly they tried to sell me. Just to give the too long, didn't read version. We've been in contact with Uhaul for over a week who pretends that they care about what we went though, but hasnt actually given any bother to us whatsoever. We will not be using Uhaul or supporting Family Milk until this has been resolved.Bobbi Katelyn M.
Customer did not leave a comment.Makan D.
Customer did not leave a comment.So Ha E.
The brakes were weak.Julien D.
Can't think of an improvement. The store owner was a very funny, friendly and enjoyable person to deal with.ANGELA C.
The person at the location was speaking poor English. Had a lot of trouble processing the rental. Space was cramped and inadequate.Simon N.
Customer did not leave a comment.Wayne K.
Customer did not leave a comment.Anne-Jileen D.
I have rented a lot of Vehicles in my 58 years, this is one of the best customer experiences I have had.John E.
Customer did not leave a comment.FREDERICH U.
After I rented I saw a lot of complaints about this location. While my experience was ok, I wouldn't recommend this location based on the reviews. The business doesn't have a professional appearance. When I returned my rental I was told there would be no additional charges but I had to remind her that I should be charged less because I used less kilometers than expected. I shouldn't have to remind her of this.brian A.
Customer did not leave a comment.Michael S.
I booked a truck and at the pickup day without any email or SMS you change to a Van. I chose truck because fit to my necessity. I really upset this change without notice. I would prefer change the pickup location and not change to a Van.THIAGO E.
Customer did not leave a comment.Samantha C.
The gentleman who helped me was amazing!!DONNA I.
Customer did not leave a comment.Bao L.
Very disappointed not in location but U Haul quote on line was not what I paid! Never using again very upset at the cost!Shelley R.
The great part was how close the truck was to our home, HOWEVER; the truck was unfortunately parked in a DEEP puddle, so the footwear got soaked regardless of either side of entry point. The inside of the truck was absolutely filthy. Took photos of the inside, used Lysol wipes to clean it out.Roderick M.
Customer did not leave a comment.Alvin C.
Customer service should be first come first serve. Very rude customer service and make me wait most of the time as customer comes in and left me waiting. I left with half tank and come back with half tank as per record on the contract and still charged me extra $10 on the bill. I would like to complaint with over charging and poor customer service at this location.RAUL D.
Not use milk family grocery store as a uhaul dealer. Appalling customer serviceRobert F.
Customer did not leave a comment.Brent M.
Customer did not leave a comment.Matt B.
Didn't like extra charged eg: credit charged, passenger rental charged. Not too good.PAUL T.
Customer did not leave a comment.KARAMVIR S.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Craig O.
Customer did not leave a comment.Brent L.
Follow the customer requests I was charged the $15 insurance fee but waived it. Would like it refunded please .Shelley L.
Customer did not leave a comment.PATRICIA E.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.cheng C.
Email instructions ahead of time on what will be needed for the check-in process. Also would be helpful to know that the time doesn't start for the booking once the check-in is complete, and that it starts as soon as you've booked for. Our check-in total took 20 minutes but our time was already ticking so good thing we booked for longer than needed! Otherwise location was fine, person working was fine - nothing exceeded expectations but nothing warrants a complaint.Melissa C.
Re: uhaul contractb22457808 Jan 18, 2021 I filled in my reservation including requesting moving blankets. I got to the store, and owner told me that what I filled in â€œdidn't matterâ€ that was reservation. I basically had to go through the whole application forms process again took lots of extra time (almost 25 min) as he had to stop when store customers came in to buy items. I was second in line. Despite filling in uhaul reservations and uploading photos of my id, he told me â€œit's ok, it's ok we can if it. There was a basic English language communication issue as well as it was hard to understand my responsibility. He didn't bring van to me but I had to go to a street behind the strip mall to find the van. I thought the moving blankets were in the van that I rented but they were not. He didn't ask me if I needed anything. Luckily, I was a previous uhaul customer on Barnett hwy in Coquitlam so I knew to take photo of mileage and gas gage before and after. He did tell me to ensure gas gage was where I found it, but I knew it. I think the lack of business English verbal skills is a big issue. The exit service was too long but returning was better because I put gas in , had photo of instruments. I'll go to a different location in the future. Shannan LaingShannan L.
Cant believe a $19.95 mid week for a short 11 km round trip ended up with charges of $70. What a total RIP off! Will never use your service again!SHERRY M.
The vehicle was not particularly clean, inside or out. It was parked in a massive puddle and so close to a sign that it blocked the door to the driver's side. The store employee was quite curt and couldn't navigate the website or manage the rental. He ended up calling U-Haul and handed me the phone to sort it out myself. Drop off was fine. There was a different employee and she was lovely.Darren J.
Customer did not leave a comment.Mohsen K.
charge me too much for being late for an hour and the store owner was very impatient and easily-triggered. also doesnt wear a mask and does not follow covid protocolBRYAN U.
Customer did not leave a comment.Nicolas L.
Customer did not leave a comment.William N.
Overall, the location was fast and convenient. The shop owners are very nice and caring. However, there are NO COVID PROTOCOLS being taken at all. The key was handed to me while the man was coughing, without wearing a mask, 2 feet away from me. The van was presentable (no trash or anything) but obviously not cleaned recently.Shannon M.
Location convenient but actual site was convenience store - rentals not there main gig. Check out guy pleasant but delayed do to shoppers.Stephen W.
Was good service and prices but better clean will be appreciatedVincent Y.
Provide ice scraper when frosty/icyWilliam N.
Customer did not leave a comment.Dawn D.
Best experience ever at a uhaul. Truck was waiting and the guy was friendly and efficient. Absolutely no need for improvement!SLOAN O.
Why after summit all required ID we have to take pictures and send it to you...doesn't make sense and it's a waste of time.Desmond S.
Customer did not leave a comment.Sahil A.
The entire process of renting, picking up, and dropping off the 15' truck was a breeze. To top it off, the people I spoke with at Family Milk were very friendly and helpful :) Contrary to other reviews, the truck wasn't parked far away at all - maybe a 2 minute walk at most. It was a great experience overall that took a lot of stress off of my move!Shannon C.
I rented a 15 foot truck for a reason, loading a long work bench. They didn't have the truck the morning and the market didn't have a solution. Called uhaul they told me to take the 10 foot truck that was there. I had no choice but to try to make it work. It didn't work. I couldn't move my work bench. Total waste of money. I only got back 50 bucks which wasn't even worth what I lost in two paid movers that couldn't load a 12 foot work bench into a 10 foot truck. You need to offer people more in incentives when you fail to meet what they initially rented.Herbert R.
Customer did not leave a comment.Nigel W.
Customer did not leave a comment.HAO Z.
Modified my original order (which is placed and checkin online) by adding the CDW coverage without any notification or indication to me that has been changed. Seems like this was not the first time that this happened according to other regular patrons to the store saying how â€œsame thing happened to other U-Haul customers the other dayâ€. This practice is illegal and should be penalized. This creates a horrible reputations for U-Haul. I never had this issues with other U-Haul locations or any car rental companies. Wasted both my time and U-Haul time to resolve the issues.Henry H.
Customer did not leave a comment.Megan S.
The location was great, there was an issue with the system and my reservation took around an hour past close to fill, so I recommend making sure your truckshare system is working for after hours reservations. But the owners of the store were very kind and stayed late to work hard to make sure I got my van. The person who helped the owner over the phone (Amanda) was very prompt and got the issue fixed soon after she was called! Thank you Amanda :)Melanie R.
Customer did not leave a comment.Alan H.
Bad Custmor service. He was very rudeakarshjot S.
Absolutely the worst service ever. Please treat your customers with respectJUNGIN K.
Uhaul should allow the use of debit cards for payment. The credit card payment system wasn't working properly at pick up and it caused me a significant delay.john B.
This is the absolute worse u haul experience ever. I rented a 15' truck off the site with no issues. Went to pickup my truck, the Asian lady does not even bother to check my details. She released the truck to me, and I was ready to load up. She calls me back as the truck is double booked. She demands that I return the truck. No apologies, no compensation for wasting 45 minutes of my day driving to and back. And I was forced to use a smaller truck that i didn't book for, and was not suitable to my needs. This Family Milk does not know how to run a u-haul service, totally incompetent and rude, with no regards to customer service. I've rented before from u-haul and sad to see this image being tarnished by this Family Milk business I would highly recommend to STAY away from this u-haul service. Family MilkÂ 3311 Coast Meridian Rd Port Coquitlam, BC V3B3N6Warren K.
It's a busy location so recommend the mobile rental option for pick up and returns it was very efficient and smooth. Very friendly staff.Maria T.