DAVID V.
Customer did not leave a comment.
Customer Reviews for F&E Auto
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of F&E Auto
WILLARD B.
No improvement necessary. Eileen there is GREAT.
ADAM DIAN M.
Inform the pick up location when the customer has already paid for the rental. I was charge twice on my credit card for the same rental and had to straighten it out with your accounting department.
SANTOSHI M.
Very rude
Hendrik J.
I would absolutely recommend this location. The team was friendly and provided excellent service. Thank you for a great rental experience.
Hussein A.
I had to wait for 45 minutes because the truck wasn't available. Your customer service wasn't any help. Only recommendation was to cancel my reservation and try to find another location. This is a terrible customer service. They were also rude
Larry D.
The truck was old and beat up and had nearly 100,000 miles on it. We couldn't pick it up using our phone and had to wait until they opened.
Jon G.
Nothing!
W Dexter B.
Elieen at F&E that rents U-Hauls out is GREAT!!!
Ronald C.
Great experience! Very easy pick up and drop off.
Curtis G.
Vehicle was not fueled up and only had a quarter of a tank.
daniel M.
The trucks parking brake slipped an few times and is dangerous and could result in something bad happening to someone.....
Jeff V.
Thankfully U-Haul has outstanding pick up and drop off locations. Basking Ridge is PHENOMENAL! I have rented several times from station. Owner is terrific and provides top service.
PAUL F.
Location was good but was not location we selected when ordering online - being moved 15 miles out was very inconvenient on a already hectic day
john B.
truck cab had sand all over the floor. I reported this at pickup and at drop off. Uhaul charged me a cleaning fee. This is my last rental from uhaul.
Kenneth J.
The online communication needs to be synchronize better with the locations . I reserved a truck at a certain location and several times it was canceled with no explanation ! It took me from Thursday to Sunday to finally close a deal ! On Saturday they canceled my res for Sunday, Sunday morning I called over to the pickup location and they said they had my truck waiting!! Very time consuming and frustrating. I am from Md picking up in NJ . That took 3 days to complete. Unacceptable
William H.
Nice people, well run place
JENNIFER V.
Always a great experience renting from this location
WILLARD B.
Eileen is outstanding!
Rahul M.
Seamless experience- )
Daniel S.
Local boy working their was very helpful.
JOSEPH R.
Everyone was helpful.
Vellala S.
N/A
Matt C.
Eileen is great. Always a pleasure to work with her.
Joel T.
The. Personal were very kind and explain all with much details thanks wonderful tem
Paul F.
The women inside the location was not wearing a mask.
DAVID S.
The owner Eileen explained all the rental options and was very patient listening to our needs and helping us decide which truck to rent. Reservation, pickup and drop-off were all smooth.
John O.
Eileen is the best, always helpful and friendly
MICHAEL T.
Quick easy pick up. Friendly and helpful staff.
ANTHONY G.
Charge more reasonable rates
Spencer S.
The online only pick up and drop off process SUCKS. It is incredibly long and complicated. I chose it thinking it would be like using fast break service at a rental car company. Having to fill out questions, supply contacts, take photos, wait for Uhaul to call me and two other people is RIDICULOUS. 90% of that should have been done at time of reservation, not when I am standing at the truck. I will NEVER use this service again
Laura W.
Have been renting here many times and has always been smooth and perfect!
robert C.
Looks like the truck hasn't Been cleaned in months so that means is wasn't cleaned cova-19
DARLEEN S.
Nothing. Top notch. Will use again
Jeff V.
Fantastic service provider. Owner is super responsive.
Ian M.
Wash the floor mats before I use it so that I'm not erroneously charged for them.
Tom O.
The staff were very friendly but my rental truck has a Check engine light and nearly 80k on the odometer. The staff assured me the check engine light was not dangerous, however - I shouldn't have to worry about my safety at the start of the rental. More importantly, if the staff were aware of this issue prior to my arrival they should have offered a different vehicle or solution...
KELLY M.
The truck was clean, but there was an issue with the truck jerking forward when the brake was applied. I let the manager of the location know this where I rented the truck.
Denise S.
Friendly service, fast check in and return. I'll definitely use them again.
Michael B.
The people in charge were very helpful.
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