No improvements needed. Agent was knowledgeable, courteous, and mindful at all times of the customer's needs and preferences. I would recommend this U-Haul location in a heartbeat! U-Haul would do well if all locations considered their customers' moving needs and preferences to the degree to which we were exposed during our moving situation. 5-STARS!Susan B.
Customer Reviews for F&R Mini Storage
(U-Haul Neighborhood Dealer)
Brandenburg, KY 40108
Services at this Location:
- Mon-Fri: 8 am - 4:30 pm
- Sat: 8:30 am - 12:30 pm
- Sun: 10:30 am - 1:30 pm
Special Operating Hours
- 7/4/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online pickup was the worst! I do not recommend then to anyoneRichard L.
Customer did not leave a comment.Miranda T.
Best experience I ever had renting a uhaul. Friendly staff.Mark G.
The staff was very friendly and helpful!Chris C.
More signs that inform where to park incoming vehicles and also where the location of the key drop off is located. I found it, but only because I drive around the back side of the building and saw it.Daniel W.
Ben did an excellent job. All of my U-Haul needs will be done through this location.tim G.
Customer did not leave a comment.scott B.
Customer did not leave a comment.CHERYL S.
The associate was professional, very courteous, and promt. I would definitely recommend this office to my friends and familyJAMES J.
Customer did not leave a comment.allan K.
Customer did not leave a comment.Chantel K.
thank youstan M.
Super nice! Efficientâ€¦. Very helpful!JEFF J.
Customer did not leave a comment.allan K.
Ben turned an awful experience in trying to get a truck into a great one! He had already went 60 miles to get one for me and I got sick and could not go. I ran into major trouble trying to get another one and Ben kept in communication with me and let me know when he had one coming back in. Everything worked out beautifully and Ben is a true pleasure to work with!Michael E.
Customer did not leave a comment.DANIEL P.
Customer did not leave a comment.Damon P.
The gentleman at the office in Brandenburg KY, very professional, nicely dressed, and a pleasant demeanor.Damon P.
Customer did not leave a comment.ELEAZAR R.
Excellent customer service and accessibility to many areas....RICHARD Y.
Customer did not leave a comment.Austin H.
Definitely recommend this location!MICHAEL B.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.RICHARD N.
Customer did not leave a comment.Clifford L.
Customer did not leave a comment.Homer W.
Customer did not leave a comment.GUY R.
Customer did not leave a comment.james R.
Customer did not leave a comment.GARY K.
Customer did not leave a comment.CHAD M.
The truck needed a lot of maintenance. It was dangerous to drive. The repair man who had to come out said a little bit of maintenance would have kept the truck from being in that condition.JAMES S.
Friendly and helpful service.GARY K.
Customer did not leave a comment.DAVID P.
I have appreciated this location, and the help provided there. Thanks a bunch!Scott B.
Customer did not leave a comment.GARY A.
Great experienceShannon S.
Every thing was very clean and very helpful staffgary F.
Customer did not leave a comment.Mario D.
Customer did not leave a comment.Glenn L.
Customer did not leave a comment.MARK V.
Customer did not leave a comment.JOHN J.
Customer did not leave a comment.GARRICK L.
Person came out before I could even park. Helped unhook and store dolly. Took care of check in very fast. The only thing I'm not sure on is why I was charged 102.00 for a 2 day rental when I only needed it for an afternoon.Robert K.
Customer did not leave a comment.MICHAEL K.
The guy who rented me the tow dolly at F&R Mini Storage was super nice and very helpful.FREDDIE S.
Staff was super friendly amd very helpful. Will definitely use againNICHOLAS H.
Customer did not leave a comment.KELLY W.
Uhaul worked with me and found me a truck after the Louisville location didn't have the truck I had reserved. Everything turned out ok end the endOWEN S.
Price was a little high for just renting a trailer for a few hours. The person who waited on me was excellent. He hooked the trailer up to the truck connected everything and tested the lights. I was very impressed with his professionalism.Eric W.
Customer did not leave a comment.Shannon S.
Ben is always so helpful and makes the experience great. We've rented several uHauls from his location.Hannah H.
Very friendly and helpful service.Kyle K.
Everything went well. You had what I needed when I needed it I was pleasantly surprised that the truck was comfortable, really great on gas and held all my belongings .shealia M.
Customer did not leave a comment.Moses M.
Customer did not leave a comment.CHRIS P.
Customer did not leave a comment.mary S.
Customer did not leave a comment.mary S.
This is not a comment on where I dropped off, but more about the drop off experience. When I put in my reservation, I requested a drop off in Brandenburg. After picking up my trailer, I got a text that my drop off location had been changed to Bardstown, KY, over 1.5 hours from my original requested drop off location. This was changed after talking with the local dispatcher, but I would have appreciated a simpler way to change the drop off location, and also some additional thought into how the drop off location was changed. I don't mind trying to help UHaul manage it's inventory, but taking the trailer an additional 1.5 hours away is not a solution for the customer.JACOB L.
Excellent, Best Uhaul location I've ever been to. The most knowledgeable friendly and professional. Really Great!Charles E.
Super staff!!!Philip B.
Customer did not leave a comment.BERNABE V.
Nothing, this was the most friendly and professional Uhaul dealer I've ever dealt with and I rent fairly often.CHUCK E.
Customer did not leave a comment.william L.
Very polite and professional. Pleasure to do business with.MADEYN G.
Great customer service was very helpful and explained the contract information and payment will use again. Thank you...Paul H.
Excellent customer service and a pleasure to do business with.Ernie G.
Very good customer servicetammy Q.
Always a pleasure, never had a problem.allen B.
I have used the Brandenburg location for a couple of years for different things. Ben is always friendly knowledgeable about all the products and helping to figure out exactly what you need they awesone!Laura B.
Very friendly and helpful. Will use again.rachel G.
Customer did not leave a comment.Michael T.
Ben Jones is awesome! Very professional and great experience overall!Toby K.
Customer did not leave a comment.Jeff B.
Address needs to be changed on the website and text that they send out, but as a whole, the service was excellent.Leviticus L.
Customer did not leave a comment.DEBRA M.
Nice and helpful very friendly will be back againgary F.
Customer did not leave a comment.Jonathan H.
Quick. &. Friendly staff. And responseDavid D.
Very clean and would recommend to othersJoseph & Jennifer L. | Overall Experience
Customer did not leave a comment.adrain W.
Customer did not leave a comment.Charles L.
Excellent. Very satisfied with the service and equipment.WILL T P.
Customer did not leave a comment.Rebecca E.
Customer did not leave a comment.brenda A.
Customer did not leave a comment.Benjamin H.
Ben was great. Would definitely recommend this location.Joseph H.
Read above commentjohn K.
Customer did not leave a comment.ronald M.
Excellent service! Second time using your service. Always a good experience!!!Alicia C.
Nothing A+ thank you 😊Paula H.
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.Ernie G.
Customer service was excellent!Ernie G.
Nothing needs improving. This was the nicest, cleanest, most professional Uhaul location I've ever been to. The staff was extremely helpful and knowledgeable.CHUCK E.
From the initial phone call to the pick-up, the gentleman I dealt with was polite and helpful. Great employee and great experience. The price was fantastic as well!Tina F.
Customer did not leave a comment.Gerald W.
Customer did not leave a comment.GERALD W.
Customer did not leave a comment.Mark W.
The places are very friendly places and good help tooconnie S.
The guy that leased me the unit was great.LAWSON L. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!