Customer Reviews for Fargo Space Center
(U-Haul Neighborhood Dealer)

224 reviews

1000 36th St S   Fargo, ND 58103

(701) 639-2073

Location Hours

  • Mon-Fri: 12 pm - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 10/4/2022 - 10/4/2023: Closed

Services at this Location:

Contact Us

(701) 639-2073

1000 36th St S
Fargo, ND 58103

Services at this Location:

Location Hours

  • Mon-Fri: 12 pm - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 10/4/2022 - 10/4/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

orian F. 
Rating:
3.0

Customer did not leave a comment.

Ramona H. 
Rating:
5.0

keep running the way you are running it now

Paul W. 
Rating:
3.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Chad was great and also everyone else great customer service and friendly!

Kelly G. 
Rating:
2.0

The second guy was rude. Original guy who gave the truck was OK, return guy was the jerk.

PHILIP G. 
Rating:
3.0

Customer did not leave a comment.

Joan M. 
Rating:
1.0

The mobile experience was not an user friendly one. I was asked to provide too much personal information and two references of people that knew me. I provided the information and my acquaintances waited for phone calls which they never received. I was given the wrong pick up address for the truck. When I arrived at the location the place was closed and the truck was not there. I received a phone call from UHaul asking if I still needed the truck and then told them that I was given the wrong information for pick up. They gave me a different pick up address and I drove to the location. Again, the mobile pick up instructions are not clear and had a difficult time navigating through them. The pictures provided by UHaul of the truck were not accurate and I submitted new pictures of scratches and lack of cleanliness. The reps on the phone were nice but whomever coordinates the pick ups and drop offs needs additional training.

JUAN A. 
Rating:
1.0

The uhaul app was not working. It did not prompt me with next steps once I got there. The location definitely didn't help.

Luke S. 
Rating:
3.0

I went after hours to drop off the truck hence the questions are not relevant

Gary R. 
Rating:
5.0

Was willing to help when I couldn't find a moving truck. I would highly recommend

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

dominique S. 
Rating:
3.0

Customer did not leave a comment.

Lyle L. 
Rating:
5.0

Very helpful staff

Brenda A. 
Rating:
1.0

Charging me 30 over the bill is not acceptable and lying sayingit was my bank. Bad idea uhal. Charging me for out of route when I wasn't is unexcepable. Crooks is what you. And crooks go to jail.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Haley H. 
Rating:
5.0

The car hauler was super muddy on all the straps but overall service was superb

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Congratulations to your service

Roancy L. 
Rating:
1.0

Terrible directions which made it hard to find the Uhaul truck.

Madison J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy O. 
Rating:
3.0

Not lock me in the gate before the uhual is rented, and give it to me for the full 24 hrs not 22 hours

Andrew D. 
Rating:
5.0

Nice easy access from freeway.

Marc D. 
Rating:
4.0

Customer did not leave a comment.

Roger N. 
Rating:
3.0

Would be nice it there was a designated drop off area.

Jacques L. 
Rating:
4.0

Customer did not leave a comment.

Lelan B. 
Rating:
4.0

Customer did not leave a comment.

ANTE J. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Customer did not leave a comment.

Jeff L. 
Rating:
3.0

Not quite sure why I was charged with a hook up fee when I bought the insurance I defeated the purpose of Pease mind

John W. 
Rating:
1.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

Cameron L. 
Rating:
4.0

Truck was dirty. The attendaohad to add 2 quarts of oil before I could leave.

Roland A. 
Rating:
4.0

Customer did not leave a comment.

Daryl H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Owner was very helpful!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Roger T. 
Rating:
5.0

Customer did not leave a comment.

SHAILA T. 
Rating:
5.0

Top notch service by an employee who cared about me as a customer.

aaron S. 
Rating:
5.0

The staff was efficient and courteous. I was in and out in a few minutes.

Jared C. 
Rating:
3.0

Customer did not leave a comment.

Geneva F. 
Rating:
5.0

Customer did not leave a comment.

Javier G. 
Rating:
1.0

Also not thrilled about the company outsourcing their inspection labor to me to do when I'm a paying customer either. A partial refund would be nice

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
1.0

After calling to confirm my trl P/U at Oakes ND the night before I went to pick it up only to have no trailer in sight, so I call and they tell me I have to drive 2 hrs one way to pick up another trl. I am now 4 hrs behind and out of my way mind you, not u hauls way, mine. things only get worse, so now I'm 4 hours behind because of poor planning on U Haul. I get the trailer and try and load my truck and the tire strap has been cut short so I cannot secure the L/S front tire, I always come prepared I use one of my own tie-downs and secure the truck, now the recommended tire pressure on the ties says 65 max PSI I go 60 they only had 10-15 lbs of air in them. I drive off. I stop for gas in Iowa and the L/R tire is now flat I call to see if they can come out and replace the tire they told me 3 hours I hung up, for the next 2 days I continue to air up all of the tires. My strap held and I could not wait to get rid of that POS trailer. I WILL NEVER RENT FROM THESES A$$ CLOWNS AGAIN, furthermore, they stuck me for 20 dollar load fee for what,I loaded the trailer and had to go and get it the need to have their maintenance and logistics programs looked at, oh and by the way I gave plenty of heads up on where I needed to pick the trl up,

Brian M. 
Rating:
5.0

Overall experience was great. Check in and check processes were so easy. People were great to deal with. 5 star experience, for sure

Marshall M. 
Rating:
5.0

Customer did not leave a comment.

Rebekah G. 
Rating:
2.0

I had difficulties getting my truck as my account said that I had no orders. When calling about it Rhonda was extremely rude and not helpful at all. The storage center was not scheduled to open until noon. However, the employee/manager working was able to help me. To improve, the person who answers the phone should LISTEN to the actual problem before making assumptions and dismissing the client.

Karina K. 
Rating:
5.0

Customer did not leave a comment.

KEENAN R. 
Rating:
3.0

The 1st location we were given by the telephone reservation was difficult to find and no one was there to help us. We called the #on our reservation and got a message that the # wasn't working. The 2nd location was good but the uhaul site would not load on her computer and she had to call uhaul and we had to register again. All this took us about 45 minutes.

RON G. 
Rating:
5.0

Customer did not leave a comment.

CARSON D. 
Rating:
3.0

Rental was showing not available on the system. Had to call uhaul and make the reservation again.

John O. 
Rating:
5.0

You could be open longer hours.

randy S. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

Not a location issue. Seeking compensation for the extreme trouble that I was put through due to Uhaul taking a reservation and calling a week before to state they were unable to fulfill it for my 12 hour one way move.

Allen W. 
Rating:
3.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
1.0

First the guy there was alone so He must have been frustrated but no excuse to get treated with disrespect and rudeness! When I was just trying to pick up a uhaul during a very stressful time did not appreciate the unnecessary comments

Douglas K. 
Rating:
5.0

Nothing

Heidi D. 
Rating:
3.0

Customer did not leave a comment.

Kalene K. 
Rating:
4.0

Customer did not leave a comment.

Jenise M. 
Rating:
3.0

Price is way too steep for a 2 hour rental....plus paying a ridiculous price for milage. Really should consider getting hourly rates, and rethinking milage

JASON S. 
Rating:
5.0

Great service as usual. Thank you

Alisher S. 
Rating:
3.0

The vehicle was clean, but definitely old and well worn. While I don't expect the height of luxury from a moving vehicle, roll down windows, torn seats, and the feeling that I was riding a horse wasn't what I was expecting. The vehicle did its job and safely moved my items though, so no complaints. The service from the store attendant was what really disappointed me. I was called the morning of my booking to be informed I could not be late to my scheduled pick-up time or the store would be closed. I did look at the store hours before selecting an available time slot , so it was kind of off-putting to receive that call. I thought maybe they have late customers a lot though, so I brushed it off. When I arrived at the location the attendant mostly complained about the process uhaul has, and was dismissive of the other customer who was there to return a vehicle. I was only given keys and a piece of paper then pointed in the direction of the vehicles. Overall it was not informative or frankly pleasant, and I received more information from the uhaul website than the attendant giving me the vehicle. I'm glad I looked at the videos available from uhaul because I would have been very confused and at a loss otherwise.

Makayla S. 
Rating:
5.0

Very impressed with the ease of using Uhal's app to pick up and drop off the rental

Jolene C. 
Rating:
1.0

Did not request this location, limited weekend hours so we were after hours though our requested location was not. Out of the way from Minnesota our destination. Terrible parking, no service. Good reason to avoid UHaul in future. Change in drop off location was never mentioned, discovered on paperwork. Highly disgusted!

Donald W. 
Rating:
5.0

Awesome customer service!!!!!!

wayne S. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
3.0

Had to wait app not working so could not leave keys ! Lots of folks waiting. To do business with uhaul. No one answers the phone

AMELIA SAVAGE M. 
Rating:
1.0

I reserved the u-haul online with my corporate card for my employee to move from Jamestown to Fargo. Your employee said that the card could not be used for the payment and had the employee use their card to pay for the u-haul. I had to go to the u-haul place and have your employee reverse my employee's credit card and put my credit card as payment. Why was this so difficult for your employee to just charge my card. It was approved on line and I don't know your policies but he could have just charged my card and this would have been done and my employee wouldn't have to waste their time with such a mess.

Joshua B. 
Rating:
3.0

I had to drive to a different location to pick up my U-Haul when I planned on picking it up right by where I needed it the guy at the original spot to pick up the U-Haul was a rude prick the guys at the secondary pick up where I got it we're awesome it would be nice to know that U-Haul is changing location to pick up without asking the bad part is I drove by this location to the get the location where I was supposed to pick it up and then had to turn around drive all the way back when you're from Montana and picking something up in Minnesota and end up picking it up in North Dakota kind of sucks

John M. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

eric D. 
Rating:
5.0

Customer did not leave a comment.

Blake J. 
Rating:
5.0

This is an excellent place so far. Wayne is such a friendly person.

PRINCE L. 
Rating:
4.0

App wasn't functioning correctly when I tried to do the mobile check in. Had to start over with the process and finally got through but had to bother one of the employees for help.

Jamie O. 
Rating:
5.0

Customer did not leave a comment.

Gina S. 
Rating:
4.0

The office was musty smelling and I'm not sure why checking the vehicle back in took so long. I purposely rushed to ensure I would be finished before the office closed to save time for check-in.

Kristi B. 
Rating:
3.0

There was a location change for the pick up which was not clearly communicated. Wasted 30-minutes at original requested location until they realized the error.

MARK F. 
Rating:
4.0

Customer did not leave a comment.

ABIGAIL R. 
Rating:
1.0

I stated I wanted to do paper work but pick up at 7pm. Sent me to a place that closes at 6 had to be there by 530. Went in early to do paper work. Said 5 times I didn't want to pick it up until 7pm. Did paper work at 2 then told me time started then after paper work was done. Tried to cancel & come in later. Non of the 3 places could do that. Charged me 60 for something I didn't want. Very incompetent . Should gave been able to cancel it & come back later. Didn't tell me the time would start 5 hours earlier than I wanted. Brought it back and again the dealer hung up on whoever they were talking to so the return could be completed. RIP off won't rent again from uhaul. Get your act together & update your computer system.

Elizabeth B. 
Rating:
3.0

Customer did not leave a comment.

betty W. 
Rating:
5.0

The person in charge, was very polite and respectful. Helped me get the trailer hooked up and gave good advice. I would most definitely pickup any equipment from there in the future!

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Cris B. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
3.0

Have a 2 inch ball. Very outdated and unsafe set up on trailer. Does not pull smoothly. My opinion. Thanks!

jessica B. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Expanded hours. I called ahead and was able to pick up at 11 even though they didn't open until noon.

John D. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

Customer did not leave a comment.

Rhianna K. 
Rating:
3.0

Car wheel strap not working properly. Came off twice. Dropped car hauler back and fellow said he would send me follow up return verification, have not received.

MELISSA F. 
Rating:
4.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
2.0

Open at NOON?? Is a major inconvenience. Also the website to drop off a trailer when it is outside hours was confusing and I gave up. I just unhitched it and phoned the drop off center after 12 pm. The person was friendly and accommodating to check me out.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
1.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

I believe the rental price of $550 for a car transport from Fargo ND to Woodland Park CO was excessive. The local U-haul location was great.

Randall H. 
No reviews have been submitted for this location.

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