Very pleasant experience
LUIS JAIN
Customer Reviews for Farmers Union Oil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I originally reserved a trailer in Warroad, MN. U-HAUL (not me cancelled that reservation and indicated I could pick up a trailer in International Falls and then just drop it in Warroad. That would have been fine but the cost for a local rental (pick up in Warroad and Return to Warroad) was $50 including insurance. The cost for renting in International Falls and returning to Warroad was $100. When I mentioned this to the U-Haul manager in Warroad, he indicated he would speak with the U-Haul district manager to see if they could adjust the rate. He suggested this completely on his own. Certainly went above and beyond my expectations. I would not hesitate to recommend the Warroad U-Haul to anyone!!!
David DeitzThat even if a place is closed that you can call the number and drop the trailer off at the location. I waited until a few days later because I thought the place had to be open to drop it off
emily jensenIt would of been nice if the trailer had a jack. Was heavy to lift.
Dennis JohnsonHave more trailers at all locations
ian pickellVery friendly and professional
TERRANCE JON MATTSONHave a truck at/near the location reserved at. We had to travel 5 hrs r/t just to pick the truck up. Plus gas for both the car and truck. Less than 24 hrs notice
Shannoah MayReturn area was not marked - past the actual building that was labeled.
Samantha Thibertcustomer service was great
David BuckMaybe have a sign or dedicated spot to show where exactly to park the vehicle.
Eric BoltonTruck had missing skirting from previous accident and I brought that truck back to the new location with the exact gas it had in it and they still charged me for 8 gallons of gas. Unreal!
Wyatt WimmerMike in Warroad was very accomodating and followed through on what he said he was going to do. I had know issues. I would recommend Mike.
wayne carriveauTow dolly could use some lubricants on some of the areas exposed to outside elements
Gary TeskeOutstanding customer service and support. Staff stayed late to allow me to pick up the trailer. While it was only 15 minutes for them it made a HUGE difference for me.
David DeitzThanks for the rental it was perfect for our needs. Will use again if I need to.
Eric LeeDid not have a good 24/7 check in experience. Would rather deal with REAL people.
Brenda WindahlWorked well. Rented an enclosed 4x8 to move washet.dryer, door height was perfect.
Ian PickellGreat Service!
David DeitzI was told I had an extra two days to drop off the taiiler, but i was still charged for an extra day.
James RinkeVery friendly and helpful. Appreciated the fact that they helped us with recycling / diiscarding our moving packaging (cardboard boxes, etc.).
David DEITZDrop off was easy & very convenient to get in & out of.
Chris DoughertyExtremely helpful and friendly. I wouldn’t change a thing.
John RoseboroughVery friendly and helpful.
Andrew BarlageMike is top notch. I was in and out in less than ten minutes.
Dennis FishDid not have the dolly we ordered. The trailer was poorly maintained. The straps we worn out. I picked up garbage out of the cab of the truck
Patricia DraughnAfter-hours drop off was clearly labeled, with understandable rules posted beside the drop-box. I was not able to find an option on the website to "check-in" the truck, but it seems from the emailed final receipt that everything is in order.
Christine Carlson12 hours before I was to pick up the trailer, U-Haul called me to say the equipment I had reserved for more than six weeks was not available at the Roseau location on my reservation. This was very disconcerting. Option to meet my requirements were not very good as I had to drive to a new location to pick up a trailer that would work. While the U-Haul caller did provide an alternate and reduce the cost a little bit, I found that the short notice of U-Haul to tell me that the trailer which I would depend upon was not available. Given the lead time of the reservation, U-Haul should have provided better response. I received excellent support from the two locations but was disappointed in the support from scheduling.
Forrest NovacekGood service, easy transaction. Thank you!
April TurittoWarroad U-Haul is a great place to rent a U-Haul. Everything went smooth. Roseau U-Haul not so good. The guy there is an idiot. Gave him 2 weeks notice for renting a U-Haul and he said everything was good to go. The day before, U-Haul corporate from Fargo calls me and says that a the U-Haul is not available to rent anymore. Even though I reserved it with my credit card. WTF. They said I could go to Bagley or cavalier to pick up the U-Haul. 100 miles in the opposite direction. I told them to go and pick it up that I didn't have time to do that on such SHORT notice. They said that they don't do that. So to make a long story short. I canceled that order and called Warroad U-Haul and rented a smaller U-Haul and pulled my trailer behind it. Warroad U-Haul was VERY good but never again will I ever consider Roseau U-Haul.
Dale AndersonTrailer has damage that got a lot of the items inside wet.
Derick PloofVery friendly pickup place very satisfied
FORREST JohnsonLet's see. Make sure the uhaul us road worthy. We had a 450 mile trip and broke down and sat on an off ramp for 2 and a half g Hours before it was fixed. The issue was a broken belt. High beam headlights also didn't work. Shouldn't have these issues with preventive maintenance items.....
Gary OlsonVery easy to find. Very friendly staff.
WILLIAM DURANTDropped off after hours so really hard to rate.
ROBERT EVANSMark was very accommodating in setting up the loading of my truck before I arrived. Thank you
WILLIAM ANDERSONMake sure equipment is well greased/oiled.
Louis Machartnothing was a great place
TERRY ANDERSON24 hour drop off?? Where is your key drop??
MIKI FOXVery helpful. Guy came out to help me unhook with out even asking him, very nice place
Eugene Holmes IIThe man told me when I could pick up my truck (after noon sometime.) I was with the impression that I could be there any time after noon. He was not happy with me for not picking it up at 12 noon. And showed it.
Sarah Robeckclean the windows.
Kristen Naslund