Customer did not leave a comment.james T.
Customer Reviews for Farmville Sporting Goods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daphne M.
I was scolded for being an hour late and sat at the counter waiting for over 30 minutes even though I had already done the mobile check in. He was too busy mentioning all the people who he turned away even though I had already paid for the truck rental.Vivian K.
No COVID protocols followed. No employee or customers were wearing masks.Michael Q.
Customer did not leave a comment.LARRYWAYNE G.
Customer did not leave a comment.Lisa W.
Customer did not leave a comment.ROBERTLOUIS P.
Customer did not leave a comment.ROBERT LOUIS P.
Customer did not leave a comment.ROBERTDEAN A.
Very much helpdebby C.
Customer did not leave a comment.Amy L.
Customer did not leave a comment.David F.
Needs no improvementMarinda H.
Customer did not leave a comment.corey W.
Customer did not leave a comment.Taek C.
Employee failed at many things that I requested and stated. I told him I was returning in one city and he put down another city. I picked the trailer up at 12pm and he put me down for 11am. So I lost an hour there.Benett D.
Pickup was good for this location only. But the return was not pleasant and they were open at the timeCatina P.
To allow certain amount of miles before they are changed 1.20 cents a milenathan H.
Customer did not leave a comment.Katherine L.
Got charged $30 extra for being 30 minutes late. That doesn't seem very fair when you make the customer do the check in and check out process on their own. I probably could have had the process finished 15 minutes earlier but because I am not a U-Haul professional . I think this policy should be reviewed and possibly a little bit of leniency applied to your customers contracts in the day and age of coronavirus and quarantine.Justin S.
I had problems trying to return the truck on the phone it wouldn't let me put the right location in we sat there about 30 minutes I did the mileage I should get my money back for that.Carrol C.
Customer did not leave a comment.Brian D.
I'm being picky! Fill in the pot holes near the parking lot entrance, Other wise, every thing went smooth!george M.
Took to long to check in!OCTAVIAYOLANDA L.
Customer did not leave a comment.MUHAMMAD NABIL A.
There was a check-in snafu with the uhaul software - it issued an error "something went wrong on our end" 3 hours after i logged it back in. Fortunately, i was on the phone with one of the employees through a common friend when i returned it. I called as i was told to. I spoke to a uhaul representative who said everything was all right. Next day, i get billed for an extra day. The people at Farmville Sporting have been great, but the uhaul people not so much. Buy something at Farmville Sporting, but rent a Ryder.John W.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.Marion D.
Customer did not leave a comment.Kevin S.
Your charging for a set amount of days. I had only had the equipment for 2 days and was charged for 4. If equipment is brought back within the time allotted there should be a refund of some amount.John S.
Stay the course.Wayne B.
The only problem I had was that doing the rental on line there was no real confirmation if the truck I needed would be available until 1 day prior to my move, this was nerve racking with making sure my schedule would be met.Paul B.
Customer did not leave a comment.barbara C.
More room for uhauls didn't know where to park itEmma M.
Customer did not leave a comment.HAMIDIM S.
Customer did not leave a comment.Tammy B.
Same issue no one was there they closed at 1 on a Saturday!!!!!!!!! Online process is again not easyBernie K.
Customer did not leave a comment.Breanna E.
Customer did not leave a comment.LEIGH ANN A.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.Davonn T.
Customer did not leave a comment.Raiford W.
Staff is above and behind with customer servic eRamona F.
Customer did not leave a comment.Chester wayne W.
Place was clean but the inviting part... just a eclectic collection of businesses but need was met!Barbara R.
Customer did not leave a comment.Vincent E.
Customer did not leave a comment.wayne W.
Customer did not leave a comment.Megan C.
Military discountsbrandon B.
Good JobThomas T.
Customer did not leave a comment.Jean C.
Customer did not leave a comment.charles B.
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Tom R.
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.Simisola A.
Excellent courtesyKaren B.
Customer did not leave a comment.jerry M.
Customer did not leave a comment.Sherita S.
Great experience...nice well maintained trucksAngie C.
Customer did not leave a comment.Linda S.
i went to the drop off location in advance to be sure of where to leave truck and where to put key. the owner was very courteous, helpful, and informativeedward S.
I scheduled a mobile pickup because I needed the truck before the opening hours but was unable to pickup the truck due to some issue with the mobile app. I did everything - pictures of drivers license, headshot, etc. The app just kept saying my rental qualifications were being reviewed and I tried chatting with no response ever. When the store opened, an employee there had to complete my checkout because the app just would not work. That put my entire day running late for pickup appointments. This was not a good experience.Terrance B.
Clean, timely and efficient!JAMES S.
Customer did not leave a comment.Ronnie R.
Customer did not leave a comment.Timothy K.
Good experienceJesse B.
Dropping off truck was no problem but there was a customer waiting to pick up a scheduled vehicle and the business decided to close early without notice.Theresa J.
Customer did not leave a comment.Bill A.
Customer did not leave a comment.crystal S.
Do not change the pickup location the day a pickup is scheduled! My pickup experience at Farmville Sporting Goods was excellent. But YOU, the main office of U-Haul, changed my pickup location the day I was to take delivery of the 26 foot truck. It is not good business practice to change a "contract" once is it accepted by both parties. If YOU tell me I can rent a truck from location A, I expect to get the truck from location A. After speaking with the employees at Farmville Sporting Goods, I understand this happens frequently. Unfortunately, it reflects bad for them, I was told. But I know it is not their fault. I originally tried to rent from a Keysville storage facility on Farmville RD. My confirmation came back with a location in the town of Farmville. I was okay with that because it was two weeks before my rental need date. However, the day of my rental I received a phone call that this facility in Farmville did not have a 26 foot truck for me! I had scheduled movers/volunteers for the next morning and this facility did not have any truck for me. I was referred to Farmville Sporting Goods and he had a truck coming in at 3 pm; my pickup time was 4 pm. I asked him to call the renter and make sure the truck would be returned by 4. I was able to pick up the truck at 4 but not without some consternation. YOU need to do better for your customers. I will think long and hard before I rent another moving apparatus from U-Haul.EVELYN P.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.Carly K.
Customer did not leave a comment.Stephanie D.
Customer did not leave a comment.Eleanor R.
Great experienceJames T.
Not a thing we are berry happy with the serviceBrian S.
The truck has issues with the brakes or transmission and also the gas gauge I had to put more gas in it because it did not register on the gauge where I had put any in it and it cost me money out of my pocketMichael M.
No improvement needed.Paul A.
Customer did not leave a comment.SHERRI G.
Get your order correct. Wrong size truck; truck not full of gas at time of pickup; U-Haul did not follow time of reservation request; no one at U Haul return site at 4:50PM; U Haul wanted me to change the return site to a location more than 22 miles from my residence even though my reservation was for a return 1 1/2 mile from my residence. If Ryder had been available in Farmville, I would have cancelled my order on Thursday afternoon May 16th.Marshall E.
All ok !john W.
Customer did not leave a comment.Meredith B.
The staff was very polite, helpful, and attentive. The truck was well maintained and I was very comfortable throughout the process.Kent S.
Customer did not leave a comment.James M.
Fast and efficient. Super nice personnel.John H.
THE SERVICE AND INFORMATION WAS VERY GOOD. THE ATTENDENT WAS HELPFUL AND OFFERED SUGGESTIONS ON HOW I MIGHT BE ABLE TO LOWER THE COST.raymond K.
If a person rents a truck for 24 hours and is 2.5 hours late returning said truck why does that person get charged for a whole day? Shouldnt that persons charge be prorated for ONLY 2.5 hours? Wrong and bad business and you will never get my business or reccomendations ever againbrad L.
Customer did not leave a comment.Jane P.
Customer did not leave a comment.Lora M.
Customer did not leave a comment.HABITAT R.
Customer did not leave a comment.Charles A.
staff was very friendly and efficient.melvin W.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Teresa R.
We paid all this money and still ending up paying another 75 dollars and i feel like it was a wait of time.jennifer M.