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MICHELLE O.
Customer Reviews for Farooques Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told one price and was charged another price
Shaquanna V.Everything was as expected!
Kermit S.Thanks
Jose F.Staff were very polite and explained the process.
AQUILLA F.Your equipment was good. Didn't care for your reps attitude and lack of customer service. I still haven't received and invoice for the rental.
Christopher L.Was over charged for rental
Lisa W.Best Experience! Farooques process was easy and painless
Christina T.They were very helpful
Sammy A.The uhaul representative told me that I could get my truck's lights wiring harness tested at any auto parts stores. I checked with 3 or 4 auto parts stores and none of them provide this service.
Aleph W.Truck had no head lights. Drop ceiling was falling into view of windshield.
Daniel H.The truck we rented had a broken mirror on the drivers side that had a sticker over it saying it was a quick claim. That should have been fixed before our rental.
Robert P.Great customer service as always.
Hamza J.I was over charged
Crystal P.Truck had exhaust leak and leaked water my stuff got soaked
Travis C.Nothing. They are attentive and knowledgeable.
William A.I was not happy that the reservation I made online was later changed (by a central dispatcher?) to a different location and time.oaccep
Lawrence A.Great service, great equipment, unbeatable price. The van had less than a 1000 miles on it. After the initial 100 miles the mileage fee went down to .39c a mile. Staff was great, I walked in without a reservation and in less than 5 minutes I had the keys in my hand. Will return when I need it again.
Hamza J.They were very helpful and helped me get a truck on a tight schedule.
Renay B.Fast no hassle rental was charged for exactly what I used and the miles I drove no complaints Thanks
Luis T.The truck broke down on me twice and the truck was loud dirt and no place to get military discount.then you guys charge me cleaning charges when the truck was dirty,never again.
Jason P.Bad customer service and experience. I asked to be ch e checked in and was completely ignored.
David W.Nothing everything was great…. I think that you should install broomstick in you trucks for easy cleaning . When someone is on the go quickly…
Andre W.I reserved the truck a month in advance at another location. This location was 5 miles further away, which made me waste $10 for nothing. My first call to customer service was a disaster. The rep was not friendly and useless. I called today and got a rep who corrected everything. I was done with U-Haul until I worked with this rep. When someone reserves a truck in advance, the truck should be where it is supposed to be. I shouldn't have to do anything special, I shouldn't have to go out of my way, and there should be an immediate adjustment so I don't need to go to customer service. The people at both locations were very nice and very professional, but it was a horrible experience overall.
Dana L.Nothing everything was great. Customer service was good and pleasant. In and out quickly. will be back to rent a u-haul again.
Andre W.Great friendly location with plenty of trucks.
Hamza J.Mileage recorded as starting is not correct. I started at 78392 , and pulled out at 306pm which is time stamped in my phone and documented. This contract has me at 78387 5 miles under where I started which is not correct. I estimated 15 miles of usage and returned it with 14 miles and even put more gas in the tank than 1/2 tank. This needs to be adjusted correctly for the 5 miles usage that I was incorrectly charged for. I can provide before and after pictures of mileage time stamped
TYLER W.Check in and check out were all done within 5 minutes.
Renee M.There was no windshield washer fluid. The only thing that would have been better is that.
Regina T.Clean the windows no one wants to drive with dirty windows
Richard M.A very well fun franchise
Peter I.Professional and efficient!!! Had my uhaul ready within an hour of my request. Thank you!
Denise G.This uhaul location is one of the best ones i used really friendly staff very helpful keep up the great work over there definitely will bw back again
Milton J.nothing really! the staff was great, truck was there when i arrived, I was able to extend my use when it was almost time to turn it in!!! no complaints!!! I will use the pick up location again!!!!
Jeanesta W.The van has on it "Rent me for $19.00 a day" . Exactly what do you have to do to get it for that price? I paid $89.00 a day.
Karen A.Make sure that the original pickup location was available and not unprofessional! They weren't even open like there sign indicated, horrible representation of U-Haul!
Angela W.Excellent service was provided by this location.
HAMZA J.The man at the register was polite and helpful and answered all my questions. The process was quick and easy. Definitely recommend.
Daniel T.Do not charge full day price if someone return uhaul truck at 9:30 am
Vivek D.The person [man] at the store was very nice . And l noticed his store was super clean ! I would defintly go back there.
PEGGY D.The person who checked me in and checked me out was friendly, quick, knowledgeable, and the reason I will come back again if I need a UHaul in the future!
Courtney P.Very nice person assisted me with renting a truck.
LISA M.Very easy, fast process. Very professional staff.
KELLY B.Nothing
JAMES MONROE B.Johnny was outstanding in customer service by ensuring all was taken care of for my rental.
Matthew M.Very nice gentleman. He was very helpful, hooked up the trailer and helped me check the lights. Perfect!
Denis S.