Customer Reviews for Farooques Valero
(U-Haul Neighborhood Dealer)

365 reviews

2565 Pulaski Hwy   Newark, DE 19702

(302) 366-0106

Hours

  • Mon–Sat
    7 am–7 pm
  • Sunday
    9 am–7 pm

Services at this Location:

Contact Us

(302) 366-0106

2565 Pulaski Hwy
Newark, DE 19702

Services at this Location:

Hours

  • Mon–Sat
    7 am–7 pm
  • Sunday
    9 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and helpful associates when picking up and bring truck back.

dawn Z. 
Rating:
4.0

Customer did not leave a comment.

Courtney C. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane A. 
Rating:
4.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Great service as usual. These guys make sure they provide there absolute best service so they can get repeat business. I know I won't use anyone else.

Hamza J. 
Rating:
5.0

They go to another level to make sure as a customer that I am satisfied!!

FRANK M. 
Rating:
5.0

The service was great and the staff was friendly and helpful.

Delores T. 
Rating:
5.0

Customer service to pick up and drop off the vehicle is outstanding. I rented the truck from one location but it was not available. The transfer of my request to a new location was quick and easy. I went to pick up the vehicle at the new location at 7 am on a Saturday but the facility did not have the truck ready. Customer service found a third location quickly and all went smoothly. I had trouble logging into the UHaul application, but again, the customer service was very helpful in working through that process so I could return the vehicle without having a worker at the drop-off location.

MATHIAS A. 
Rating:
5.0

Still going strong with them! They exceed all my expectations. Best on Route 40!!!

FRANK M. 
Rating:
4.0

Customer did not leave a comment.

Reynaldo A. 
Rating:
5.0

Customer did not leave a comment.

Joanne A. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
4.0

Customer did not leave a comment.

Preston B. 
Rating:
5.0

Great service as usual, will definitely be back. Thank you guys for always taking care of me.

Hamza J. 
Rating:
5.0

Going on year #2 for using this uhaul location. When you find something good and they meet your expectations, you stick with them. Highly recommended Farooques Valero!!

FRANK M. 
Rating:
2.0

Was sent to 3 different locations. Finally got a phone call from someone else who had the truck and the trailer was 10 miles away.

Ian J. 
Rating:
5.0

Customer did not leave a comment.

JAMIL N. 
Rating:
5.0

Very helpful with the whole process from start to the end.

farooque S. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

When you are a customer you want to treated great! Farooques Valero on route 40, do exactly that. Whenever I have a request for them, thay always do eveything in their power to accomadate me. This is why I have been using them for my uhaul services since September 2022. Its about relationships you develop with people.

Frank M. 
Rating:
5.0

Great place! Great people! The man who runs the station was very kind and helpful and even employees , they maintained trucks well. I have been renting the truck from last 4 months. Would definitely rent from there again.

Yarlagadda S. 
Rating:
5.0

Best on Route 40!!! These guys are the best!!

Frank M. 
Rating:
5.0

Customer did not leave a comment.

judy P. 
Rating:
5.0

They continue to be first class! They always treat me as a VIP… Top notch!!

Frank M. 
Rating:
2.0

Customer did not leave a comment.

Daphney C. 
Rating:
5.0

Customer did not leave a comment.

Uriah S. 
Rating:
1.0

He added a $25.00 Safe Tow fee without my knowledge or permission. When I called to question the fee, he told me to call UHaul. I will dispute this

cory B. 
Rating:
5.0

The staff are extremely helpful with me and with my experiences with them, they put me the customer as a high priority always. I am so pleased with them, I have been using their services since September of 2021. I highly recommend their location for your personal or business needs.

Frank M. 
Rating:
1.0

Customer did not leave a comment.

Guang C. 
Rating:
5.0

Love going to this location. Great guys, always so helpful.

Hamza J. 
Rating:
5.0

Friendly and helpful

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Huiwen B. 
Rating:
5.0

Like always thank you for the great service. Much better then the Sunoco down the street. Will return in the future when needed.

Hamza J. 
Rating:
5.0

Friendly owner store was very clean and smelled great

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Amber L. 
Rating:
5.0

Customer did not leave a comment.

CURTIS S. 
Rating:
5.0

Customer did not leave a comment.

John F K. 
Rating:
5.0

Customer did not leave a comment.

KARL B. 
Rating:
2.0

Charged me an additional 2 gallons of gas. I took picture of gas gauge as well and happy to forward my pic if needed. Can't Nickle and dime the customers because of the current economic climate. Won't rent from here again and I usually rent from here when I need services. 4 year relationship ruined over 2 gallons…

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

CARRIE F. 
Rating:
5.0

Customer did not leave a comment.

bryan B. 
Rating:
1.0

The driver compartment was not clean, the check engine light was on the tire pressure was low, I had reserved it for May 14 and when I went to pick it up they said I had reserved it on May 13 I didn't sign my lease until May 13 and had planned to move in on the 14th with the help of some friends. The cashier was rude said he couldn't do anything about it. my email address was wrong,, I did not receive a receipt for my reservation, I receive no confirmation of the reservation, The only truck that their location could rent me was a 10 foot truck. That was too small to be able to move all of my home contents in one trip. So I had to make two trips. I was charged double the mileage that I should've been charged.

John V. 
Rating:
4.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Everything went great 💯

LANDON R. 
Rating:
4.0

Need a more detailed explanation for the rental and there was a language problem but overall ok experience.

Kenny B. 
Rating:
3.0

You should check truck it might be leaking gas cause I put 27 dollar it didn't even go back to same spot

Carmelo S. 
Rating:
5.0

Everything was perfect as usual. I have used this location multiple times and the great guys that work there always take care of my needs.

Hamza J. 
Rating:
5.0

Great experience working with all parties at this location..

Frank M. 
Rating:
3.0

Employee had the TV turned up really loud. I had to tell him to turn it down, so I could hear him through the plexiglass guard.

TOM T. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

My truck did not have a ramp or the dolly that I reserved!

SHANIQUA S. 
Rating:
5.0

Great service, will use again when needed.

Hamza J. 
Rating:
5.0

Service was excellent keep up the good work

Michael W. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ S. 
Rating:
4.0

Customer did not leave a comment.

Gaylord J. 
Rating:
5.0

Customer did not leave a comment.

Latisha G. 
Rating:
3.0

Was charged a $75 fee: $25 to fold blankets that we were not told to fold because we assumed they had to be cleaned and$50 to sweep out leaves that I do not believe were there. Can't wait to see pictures that they took. Absolutely absurd!

john C. 
Rating:
5.0

Customer did not leave a comment.

il C. 
Rating:
5.0

Wonderful custom service!!!!

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

SIVAKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

Terrence P. 
Rating:
4.0

Customer did not leave a comment.

Georgie C. 
Rating:
5.0

The cab of the truck had things left behind from previous renters, some old candy, a person's i.d. badge from work, the check engine was on and tire pressure light was on.

Francis K. 
Rating:
5.0

Great service at pick up and drop off location Uhaul app made the whole renting process a breeze.

Hamza J. 
Rating:
5.0

As always…Great service snd great relationship with all who have served me…

Frank M. 
Rating:
1.0

The location owner was very rude and made uncalled for commentary.

Maame A. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

The attendant was great. He was efficient, courteous and thorough.

Maurice E. 
Rating:
5.0

Customer did not leave a comment.

Pearl C. 
Rating:
5.0

Done

Gbenga O. 
Rating:
5.0

Nothing everything was good.

Andre W. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Fantastic job

Aaron R. 
Rating:
5.0

Track was damaged we didn't know it or seen any body hit it. We parked it by itself in empty parking lot,we saw no damage . We honestly don't know what or when it could of happen thank you for a great truck. Betty Smith

Betty S. 
Rating:
5.0

Great service as always!!! Top Notch!!

Frank M. 
Rating:
3.0

Both gentlemen pick up and drop...outstanding customer service

CARLOS C. 
Rating:
3.0

Allow customer to pick drop off location closer to home not 30+ miles away

Derek T. 
Rating:
5.0

Customer did not leave a comment.

Andrews A. 
Rating:
5.0

The gentleman who work their and taken care of me are top notch. I recommend their facility highly. Great service and definitely caring spirit. The are my # choice for my rental service.

Frank M. 
Rating:
5.0

Great friendly service, will use again when needed.

Hamza J. 
Rating:
5.0

Nothing ever thing work out for us

Eddie M. 
Rating:
5.0

Went in there last second without a reservation and was out in less then 5 minutes. Go see these great guys if you need a uhaul and they'll take care of you.

Hamza J. 
Rating:
1.0

I never received a text message or email when the pick up location changed and I lost my movers because I was late. I will never use U-Haul again. The customer service reps were not willing to do anything to help resolve this. Horrible customer service for such a large company.

Kaitlin K. 
Rating:
5.0

A fantastic experience, extremely happy with everything and what a helpful team from renting at the Vallero station to all who were involved

Raymond D. 
Rating:
5.0

Love theses Guys!!!

Frank M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
3.0

I was told one price and was charged another price

Shaquanna V. 
Rating:
5.0

Everything was as expected!

Kermit S. 
Rating:
5.0

Thanks

Jose F. 
Rating:
5.0

Customer did not leave a comment.

Tyrone M. 
Rating:
5.0

Staff were very polite and explained the process.

AQUILLA F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
4.0

Customer did not leave a comment.

Yahya K. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

Bernita D. 
Rating:
5.0

Customer did not leave a comment.

LEONARD D. 
Rating:
3.0

Your equipment was good. Didn't care for your reps attitude and lack of customer service. I still haven't received and invoice for the rental.

Christopher L. 
No reviews have been submitted for this location.

Additional Services at this Location

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