Steve F.
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Customer Reviews for Farooques Valero
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Farooques Valero
Vivek D.
Do not charge full day price if someone return uhaul truck at 9:30 am
PEGGY D.
The person [man] at the store was very nice . And l noticed his store was super clean ! I would defintly go back there.
Courtney P.
The person who checked me in and checked me out was friendly, quick, knowledgeable, and the reason I will come back again if I need a UHaul in the future!
LISA M.
Very nice person assisted me with renting a truck.
KELLY B.
Very easy, fast process. Very professional staff.
JAMES MONROE B.
Nothing
Matthew M.
Johnny was outstanding in customer service by ensuring all was taken care of for my rental.
Denis S.
Very nice gentleman. He was very helpful, hooked up the trailer and helped me check the lights. Perfect!
FAROOQUE S.
Add more trailers to the fleet.
WILLIAM W.
Van was a little dirty, but great location, quick service and great location. I returned the Van cleaner than when I picked it up.
HAMZA J.
Great service!
GERALD L.
More truck availability
Mark B.
Did not receive furniture pads but was charged. Requested a refund fir them and have not received a response. Also the oil light was on when I picked up the truck
Andrew G.
Ordered a 26 ft when I got there they didn't have one. Had to use a 20 ft and take a extra trip witch caused more mileage and more money
Jamae S.
Needs better customer service.
Isaac J.
None
Andrew C.
The staff was helpful in resolving a scheduling problem with Uhaul. The staff provided excellent service in helping to attach and detach the trailer. No gimmicks or issues. Pick up and drop off were a breeze.
Phillip F.
Uhaul order system needs updating.
Richard V.
Computer system was down. I waited 90 minutes to get my truck even though I already checked in online because the attendant said he couldn't give me the keys. I called U-Haul twice. Finally the U-Haul regional manager came and gave me the keys
Gerard O.
Very clean and polite staff
Julie H.
Greated me as I arrived Helped me unhook. Pleasant to work with so nice thank you
Andrew W.
Pretty pricey for a 63 mile trip and 40 worth of rental charges when advertised on the equipment it states 19.95.
Robert R.
Nice and helpful people. Very efficient.
George H.
The guy at the window was super friendly but unfamiliar with uhaul process, so I had to after being there 20 minutes, go register to pickup the trailer I need in my car and come back so he could only finish the paperwork. Again super friendly and not on him but would recommend some training for a better process.
Joseph C.
Nothing really. Truck was very clean. With the coronavirus out there, I was pleased to see Farooques go the extra mile to make sure the truck was in great shape for rental purposes.
Robert P.
This location needs to make sure that the interior of the truck is swept before asking the next driver to do it. Also on my truck the passenger sun visor had been removed by someone and laid on the passenger floor. When I noticed it I called them to make sure they knew about it. They said they noted it.
Jonta H.
The staff was very pleasant and polite. They were quick and helpful. The trucks were clean. The process was very seamless.
Fahd H.
Great and helpful customer service will return here if I ever need to rent again
Steven H.
Everything was perfect. Truck was very clean. Every question answered. People were very friendly. Overall a great experience
Maurice P.
The agent was very assisting and accommodating to the needs of me as a customer and a very customer-oriented individual
Michael N.
I had to do everything on returning tow dolly, no help at all and no return slip. I took pictures on returning to show the return. He tells me just put up in the grass and then leave, wow at least the other place put the dolly on and hooked it up. He didn't check if lights worked, but fixed the chain so it would work.
Teasa renee W.
You were awesome!!!
Waqas A.
Very pleasant experience
Melvin L.
I received a van from this location after not being able to use my cell phone to secure my original reservation at my original location. The van was dirty with used cups and bottles inside and wreaked of cigarette smoke. The fuel was close to (E). The attendant gave me a gas credit that I used to get under way. He said that represented about a quarter tank. I brought the van back the next day with the fuel gauge at one half. After giving me a dirty van at pickup, the attendant on duty threatened to charge me a cleaning fee because he said the van was not cleaned. He was rude about it and to avoid delay I eventually swept the van to avoid the charge. I hope this in not representative service that I should come to expect from .
RICHARD C.
Loved ability to drop the trailer after hours using the internet and my phone.
Jordan B.
Fast, easy, friendly and convenient. Going here next time I need a truck for a few days. Couldn't be happier.
Devin M.
Make all trucks non-smoking
Risa H.
I was very annoyed that the day before I received a notice about where to pick up the van which was a half hour away from campus! I tried reaching someone to no avail. On hold for over an hour. I gave up. Then we had to call when we got to campus and had to call several numbers to get to someone who helped us switch the locaiton. But quite honestly that sucked! You need to do something about that!
CASSIE C.
The truck needed an alignment and over due for an oil change.. however due to my time constraints I could not bring the truck back .. I was charged for a day Because I tried to return the truck to a closer location. They wouldn't take it. I was unaware that I had to return the truck to the same location as I never had to in my previous experience with U haul. I'm being overcharged for mileage I couldn't have driven because everything is close proximity.
MIGUEL M.
The young man at the counter was super well informed, very polite , descriptive on billing ,and I felt like he was to actually help me! The trucks smelled like they just came out manufacture brand spanking new ! Low costs per day I was extremely satisfied!
BRUCE H.
Great service and convenience on a 2 day local rental.
JAIME C.
They were very professional and took care of our Needs to the up most will refer and use again thank you. Very much
matthew R.
I was late returning my trailer due to an unforeseen complication with my pickup. I fully expected to have a disgruntled person when dropping the trailer off and instead I had a very pleasant interaction and he helped me unhook the trailer. I will definitely be using his services again. Highly recommended!
kenneth B.
Your the best!!!!!!
Mark A.
The van was clean and in perfect condition. Easy to rent and easy to return. 5 stars.??????
Derrick F.
Keep up the great work! Both the guys there are a pleasure to work with! Not to mention, their hours are VERY convenient!
BRYAN S.
Super nice, friendly and excellent explanation of everything! Very happy with this rental location!
khorshed A.
Every thing was excellent.
Shyam C.
Thank You for renting me the cargo van.. i would suggest you to make sure the person in the gas station are friendly and smiling while talking to customers.. i felt some rude behaviour instead of politeness...
cynthia H.
Courteous and friendly
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