Customer Reviews for Farooques Valero
(U-Haul Neighborhood Dealer)

280 reviews

2565 Pulaski Hwy   Newark, DE 19702

(302) 366-0106

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(302) 366-0106

2565 Pulaski Hwy
Newark, DE 19702

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
3.0

I was told one price and was charged another price

Shaquanna V. 
Rating:
5.0

Everything was as expected!

Kermit S. 
Rating:
5.0

Thanks

Jose F. 
Rating:
5.0

Customer did not leave a comment.

Tyrone M. 
Rating:
5.0

Staff were very polite and explained the process.

AQUILLA F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
4.0

Customer did not leave a comment.

Yahya K. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

Bernita D. 
Rating:
5.0

Customer did not leave a comment.

LEONARD D. 
Rating:
3.0

Your equipment was good. Didn't care for your reps attitude and lack of customer service. I still haven't received and invoice for the rental.

Christopher L. 
Rating:
3.0

Was over charged for rental

Lisa W. 
Rating:
5.0

Best Experience! Farooques process was easy and painless

Christina T. 
Rating:
5.0

They were very helpful

Sammy A. 
Rating:
4.0

The uhaul representative told me that I could get my truck's lights wiring harness tested at any auto parts stores. I checked with 3 or 4 auto parts stores and none of them provide this service.

Aleph W. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
4.0

Truck had no head lights. Drop ceiling was falling into view of windshield.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Sivabalan M. 
Rating:
4.0

The truck we rented had a broken mirror on the drivers side that had a sticker over it saying it was a quick claim. That should have been fixed before our rental.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Isaac R. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Great customer service as always.

Hamza J. 
Rating:
2.0

I was over charged

Crystal P. 
Rating:
4.0

Truck had exhaust leak and leaked water my stuff got soaked

Travis C. 
Rating:
2.0

Customer did not leave a comment.

Latoya D. 
Rating:
5.0

Nothing. They are attentive and knowledgeable.

William A. 
Rating:
4.0

I was not happy that the reservation I made online was later changed (by a central dispatcher?) to a different location and time.oaccep

Lawrence A. 
Rating:
4.0

Customer did not leave a comment.

Pedro C. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

Marion W. 
Rating:
5.0

Great service, great equipment, unbeatable price. The van had less than a 1000 miles on it. After the initial 100 miles the mileage fee went down to .39c a mile. Staff was great, I walked in without a reservation and in less than 5 minutes I had the keys in my hand. Will return when I need it again.

Hamza J. 
Rating:
5.0

They were very helpful and helped me get a truck on a tight schedule.

Renay B. 
Rating:
5.0

Customer did not leave a comment.

Khaled A. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

Fast no hassle rental was charged for exactly what I used and the miles I drove no complaints Thanks

Luis T. 
Rating:
1.0

The truck broke down on me twice and the truck was loud dirt and no place to get military discount.then you guys charge me cleaning charges when the truck was dirty,never again.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Wenqian J. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

Lashay K. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey L. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
1.0

Bad customer service and experience. I asked to be ch e checked in and was completely ignored.

David W. 
Rating:
5.0

Nothing everything was great…. I think that you should install broomstick in you trucks for easy cleaning . When someone is on the go quickly…

Andre W. 
Rating:
5.0

Customer did not leave a comment.

Andre M. 
Rating:
5.0

Customer did not leave a comment.

DIAHANN C. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Doris E. 
Rating:
3.0

I reserved the truck a month in advance at another location. This location was 5 miles further away, which made me waste $10 for nothing. My first call to customer service was a disaster. The rep was not friendly and useless. I called today and got a rep who corrected everything. I was done with U-Haul until I worked with this rep. When someone reserves a truck in advance, the truck should be where it is supposed to be. I shouldn't have to do anything special, I shouldn't have to go out of my way, and there should be an immediate adjustment so I don't need to go to customer service. The people at both locations were very nice and very professional, but it was a horrible experience overall.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

Naomi J. 
Rating:
5.0

Customer did not leave a comment.

LATOYA D. 
Rating:
5.0

Customer did not leave a comment.

becky D. 
Rating:
5.0

Nothing everything was great. Customer service was good and pleasant. In and out quickly. will be back to rent a u-haul again.

Andre W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Great friendly location with plenty of trucks.

Hamza J. 
Rating:
3.0

Mileage recorded as starting is not correct. I started at 78392 , and pulled out at 306pm which is time stamped in my phone and documented. This contract has me at 78387 5 miles under where I started which is not correct. I estimated 15 miles of usage and returned it with 14 miles and even put more gas in the tank than 1/2 tank. This needs to be adjusted correctly for the 5 miles usage that I was incorrectly charged for. I can provide before and after pictures of mileage time stamped

TYLER W. 
Rating:
4.0

Customer did not leave a comment.

Harold F. 
Rating:
4.0

Check in and check out were all done within 5 minutes.

Renee M. 
Rating:
5.0

Customer did not leave a comment.

EDMAN L. 
Rating:
5.0

There was no windshield washer fluid. The only thing that would have been better is that.

Regina T. 
Rating:
5.0

Customer did not leave a comment.

Edman L. 
Rating:
5.0

Customer did not leave a comment.

Waqas A. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
3.0

Clean the windows no one wants to drive with dirty windows

Richard M. 
Rating:
5.0

A very well fun franchise

Peter I. 
Rating:
5.0

Professional and efficient!!! Had my uhaul ready within an hour of my request. Thank you!

Denise G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

This uhaul location is one of the best ones i used really friendly staff very helpful keep up the great work over there definitely will bw back again

Milton J. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

nothing really! the staff was great, truck was there when i arrived, I was able to extend my use when it was almost time to turn it in!!! no complaints!!! I will use the pick up location again!!!!

Jeanesta W. 
Rating:
5.0

Customer did not leave a comment.

Majid B. 
Rating:
4.0

The van has on it "Rent me for $19.00 a day" . Exactly what do you have to do to get it for that price? I paid $89.00 a day.

Karen A. 
Rating:
3.0

Make sure that the original pickup location was available and not unprofessional! They weren't even open like there sign indicated, horrible representation of U-Haul!

Angela W. 
Rating:
5.0

Customer did not leave a comment.

PRITPAL S. 
Rating:
5.0

Excellent service was provided by this location.

HAMZA J. 
Rating:
5.0

The man at the register was polite and helpful and answered all my questions. The process was quick and easy. Definitely recommend.

Daniel T. 
Rating:
4.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn S. 
Rating:
3.0

Do not charge full day price if someone return uhaul truck at 9:30 am

Vivek D. 
Rating:
5.0

Customer did not leave a comment.

Alfonso B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

The person [man] at the store was very nice . And l noticed his store was super clean ! I would defintly go back there.

PEGGY D. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

The person who checked me in and checked me out was friendly, quick, knowledgeable, and the reason I will come back again if I need a UHaul in the future!

Courtney P. 
Rating:
5.0

Very nice person assisted me with renting a truck.

LISA M. 
Rating:
5.0

Very easy, fast process. Very professional staff.

KELLY B. 
Rating:
5.0

Nothing

JAMES MONROE B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
4.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Johnny was outstanding in customer service by ensuring all was taken care of for my rental.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Kesha Y. 
Rating:
5.0

Very nice gentleman. He was very helpful, hooked up the trailer and helped me check the lights. Perfect!

Denis S. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
No reviews have been submitted for this location.

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