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Nicole Cleveland
Customer Reviews for Farooques Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great, no complaints.
Hamza ShaikhWe didn’t appreciate being switched locations at the last minute and also it was further from our location we were moving. Then charging us additional for the mileage that it took to get there and back.
Mason QuinnThe truck had electrical problems with every warning light lit up on the dash and an alarm going off constantly while driving it. I called U-Haul and they said it’s fine and just an electrical problem. The truck was loaded so I couldn’t take it in to get fixed. I’m sure you will just rent it out to the next sucker without fixing it. I’m sure I wasn’t the first with this problem.
Mark BuckalewQuick and courteous. Equipment in great shape. Easy process overall
J. Michael KnappComputer app wasn’t working and they had to call another location so I could get the vehicle off the lot. Took close to 40 minutes to complete this transaction. Need to have another option when the system doesn’t work due to internet issues
Robert RothGuys working the store were very friendly and did all the paperwork super quick. Thank you
Hamza JameelThe van had remote access, and seemed to be newer, however the window was gone and replaced with duct tape so it was freezing inside.
Kelly PerfitMake sure your cars DONT LEAK and ruin your customers things and are maintained and don't nearly break down on the highway!!!!!!!!! absolutely disgusting the way this car was maintained and then you expect me to pay an outrageous amount for it. Bullshit.
Hannah MartinukOnly a s small area devoted to U Haul. Cost me about three times one way to Tennessee from Delaware as from Tennessee to Delaware. How is that legal?
WILLIAM TINCHEverything was great, thank you.
Hamza JameelWeird the way they want you to park equipment on dirt over a curb. Worker came out calmly saying I hit equipment on curb causing damage which was not true. The uhaul company also charged me for an extra day when my rental was for two days. I used trunk and hitch from Saturday November 4th-Monday November 6th, it said drop off could be all day. Worker called me also to change location of drop off but I declined. I doubt I’ll ever use U-Haul again. Way too many charges and I left gas ABOVE half tank but still was overcharged.
Davon MitchellAir pressure light was on when I got it. The driver seat didn’t move. The key to unlock and start the car, took a few mins to do because you had to jiggle it a certain way. I’ve had a lot of uhaul trucks in the past and this was terrible. Almost like they built it with all used parts from scratch !
Alyssa mercedes KlausThe attendant was very professional and courteous and very informative. The location was very clean. Next time I need a U-Haul that will be my go-to location.
harvet john whitemanKeep up the good work
Charles BriceVehicle overall was dirty, I believe the vehicles are rented continuously without cleaning between rentals
ED CRONINGreat experience using this location.
Hamza JameelIt was good
Diego Garcia AcostaJust keep your equipment clean from driver cab too
Mandeep GhumanSmooth pick up & drop off…
Kenneth MinnardThis location is the best! Great customer service!
Carmen HendersonEverything was great.
Hamza JameelWhen I got the truck there were cockroaches in them. I called to voice my concerns and they told me to kill them. I now have to call an exterminator for my house because of this. Then they charged me an environmental fee for the bugs being in the truck when I told them it was in there when I got it. They didn't seem to care about my situation at all and charged me more. I'm not going back to this location.
Steven VogelDrop off was great—quick and easy.
Michael WilsonFriendly and great service
rahul thatikondaEasy drop off process.
Bruce MarshallFriendly and Helpful Location
Jorge BaezHe was great! Another couple was there too, actually, to use the uhaul service. He was helpful, knowledgeable and friendly as I dropped off my first uhaul ever. Thanks!
Alexis KruzienskiGreat service every weekend! Best on Pulaski highway!!!
FRANK MOFFETTThe truck had a heavy smell of fertilizer . The tire system needed service ....
Trevor NiemkiewiczTruck was muddy and cabin was also not very clean
NICHOLAS SAWYERThe passenger side mirror did not work. It just spun in circles. The service tire system warning was lite on the dash. The steering was very sluggish. I reserved a dozen furniture pads and they had none available. I've rented uhaul trucks over a dozen times and this was by far the worst experience to date.
Christopher WitalecTop Notch!!
FRANK MOFFETTGreat service
Hamza JameelThe truck was old. It barley made it back
andrew galassoVery helpful employee (sorry forgot his name).
Jatinder ChahalGreat guys, always go out of there way to help me out at the last minute.
Hamza JameelDisgusting truck that is unsafe to drive! We rented this truck to drive it on a 5 hour round trip and it was the scariest drive of my life. This truck should not be available to use anymore as it is unsafe. Jumps back and forth, the engine light, brake light and ABS light comes on (have photos of this) truck stopped on us when going straight on the hwy. How can you guys even keep this truck in commission still. It's had 171k miles and felt like it was gonna break apart. This is a horrific uhaul, the worst and scariest I've ever experience.
ziyaahmad tokhiThe salesperson was very rude. They charged me for equipment they did not provide and when I asked about it I was told if I didn't like it to go somewhere else. I have used uhaul many times over the years by far this was my worst experience.
Meliissa WhiteheadThe rate per mile is extreme. $1.29 feels like highway robbery.
Christopher MetcalfeUsed them twice in one week and nothing but highly professional service.
Hamza JameelGive people a refund instead of a generated computer rate that don't make sense
JOHN DEMONTAli was very kind and process was smooth.👌👌👌
Kathleen PetersVery friendly and helpful associates when picking up and bring truck back.
dawn zigmontGreat service as usual. These guys make sure they provide there absolute best service so they can get repeat business. I know I won’t use anyone else.
Hamza JameelThey go to another level to make sure as a customer that I am satisfied!!
FRANK MOFFETTThe service was great and the staff was friendly and helpful.
Delores ThomasCustomer service to pick up and drop off the vehicle is outstanding. I rented the truck from one location but it was not available. The transfer of my request to a new location was quick and easy. I went to pick up the vehicle at the new location at 7 am on a Saturday but the facility did not have the truck ready. Customer service found a third location quickly and all went smoothly. I had trouble logging into the UHaul application, but again, the customer service was very helpful in working through that process so I could return the vehicle without having a worker at the drop-off location.
MATHIAS AndrulewiczStill going strong with them! They exceed all my expectations. Best on Route 40!!!
FRANK MOFFETTGreat service as usual, will definitely be back. Thank you guys for always taking care of me.
Hamza JameelGoing on year #2 for using this uhaul location. When you find something good and they meet your expectations, you stick with them. Highly recommended Farooques Valero!!
FRANK MOFFETTWas sent to 3 different locations. Finally got a phone call from someone else who had the truck and the trailer was 10 miles away.
Ian JamesVery helpful with the whole process from start to the end.
farooque shaikhWhen you are a customer you want to treated great! Farooques Valero on route 40, do exactly that. Whenever I have a request for them, thay always do eveything in their power to accomadate me. This is why I have been using them for my uhaul services since September 2022. Its about relationships you develop with people.
Frank MoffettGreat place! Great people! The man who runs the station was very kind and helpful and even employees , they maintained trucks well. I have been renting the truck from last 4 months. Would definitely rent from there again.
Yarlagadda SusanthBest on Route 40!!! These guys are the best!!
Frank MoffettThey continue to be first class! They always treat me as a VIP… Top notch!!
Frank Moffett