Customer Reviews for Farrs Downtown Service And Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

nothing

Rating:

5.0

They are always professional.

Rating:

5.0

It was all good!

Rating:

3.0

Need new printer, agent had hard time with the printer ribbon. Seemed visibly frustrated from that and customer service didn’t exceed my expectations as other U-Haul previously used.

Rating:

5.0

Very easy transaction and flexible with pickup times

Rating:

5.0

Enjoy dropping off equipment at Farr's as I have been doing so for many years at the beginning of December. I once was able to drop off equipment when they were open and that experience was excellent as well.

Rating:

5.0

Super knowledgeable and very quick from start to finish

Rating:

5.0

Everything was great!

Rating:

4.0

Quick, easy, efficient. No hassle, no problem.

Rating:

5.0

Order brake light cover

Rating:

5.0

The gentleman who helped me was very professional and courteous.

Rating:

1.0

He was rude, disrespectful, and definitely does not understand what it means to put customers first. You can really tell that he only cares about getting people out of his face and taking their money as quickly as possible.

Rating:

5.0

Mr Farr patience and helpful

Rating:

5.0

Very friendly and knowledgeable.

Rating:

1.0

Computer would not communicate with hq. Poorly stocked. No 2” hitch balls, no flat wiring connectors. They did not care, sent to auto parts store. Wouldn’t help change hitch ball until asked. Get a store who cares!!’

Rating:

5.0

Employee walked out, as I pulled in, to greet me and record necessary readings. Entire check-in process took less than ten minutes; smooth, prompt, friendly and professional.

Rating:

3.0

Make sure the equipment is clean and in proper condition

Rating:

1.0

I had to go 70 miles out of my way to get the trailer then you overcharged me and then I can't get a hold of anyone to discuss about the bill I usually use your equipment at least three or four times a year I am just no longer going to use your equipment because you're not trustworthy anymore your rip off do you understand that if it was you you'd be pissed

Rating:

1.0

Retrain the staff to be more polite and respectful to the costumers.

Rating:

1.0

Who ever called me to find out about the truck needs a lesson in customer service and customer safety.

Rating:

3.0

I was charged $633.94 for a carry all trailer to move a car 700 miles. I was told it was a 4 day proceed charge. I can understand a drop off fee, but 634 for one day? I rented it at noon one day, and returned it the morning of the next day. So, boo. Not that cool. It's the first time I've felt ripped off by Uhaul.

Rating:

3.0

The 26ft truck I reserved the month before was not there when we went to pick it up! They gave me a 20ft…truck and because of this we had to give furniture away…and I had to leave all our Christmas decorations behind. That’s another 18 hours there and back we have to make because someone let our reserved truck go! Very disappointed! The gentleman there didn’t know what happened…the guy on the customer service line didn’t know what happened. The truck we received was clean and drove well. It was just way too small!

Rating:

3.0

This was a terrible Uhaul experience. My original reservation was for Pinetop, AZ. I show up to get my Uhaul equipment and they state that it's not there but in another town. I had to drive with my 4 month old, 3 hours round-trip just to get the equipment. I never received notice of this change. A Uhaul representative stated I would receive a call from corporate in 24 to 48 hours. I never received one. Overall bad experience

Rating:

3.0

Longer hours, or better marked areas.

Rating:

5.0

Easy and friendly.

Rating:

5.0

This uhaul location is absolutely wonderful.

Rating:

4.0

No comment at this time.

Rating:

5.0

Be cool

Rating:

5.0

owner/operator was friendly and helped us throughout.

Rating:

5.0

Great help. Reversed trailer for me and everything.

Rating:

5.0

very helpful proprietor.

Rating:

4.0

The only thing is we needing a little bit more help to hook up and there was no one there anymore. The next person in office said the owner was coming back and he didn't . We finally figures it out ourselves

Rating:

4.0

The man that was there helped me out very well.

Rating:

3.0

The staff at this location was extremely kind, helpful and informative.

Rating:

4.0

Location is convenient just a few blocks from our apt. Mr. Farr took care of unhooking the trailer from our truck. We were very tired. We towed a car from Tucson. With snow detours it was 400 miles! We got the car to our place safely. It is a car new to me. I was nervous about it getting damaged. I did not have another driver. Towing was cheaper than fueling both vehicles twice on the way home.

Rating:

5.0

Not a thing.

Rating:

4.0

Fix your policy. If I have to enter all my info and set up to pay online I am tired of going through the process again on site.

Rating:

5.0

This guy really knows what he is doing, Was a great help.

Rating:

5.0

They were very help full. Shame the pick up was so horable

Rating:

5.0

They were great and saved me. I thank them so much

Rating:

4.0

Everything good. Employees polite

Rating:

3.0

I did a quote online and the total was $388 and when I paid it was way more. I don't pay taxes in Montana but was charged taxes I guess ??

Rating:

5.0

Great overall Experience at the pickup and the return ????????????????????

Rating:

5.0

friendly, easy return.

Rating:

2.0

Have equipment where its ordered. Also your costumer service reps need a class in customer service both the guy who handled getting me the truck and at pick up were rude and demeaning need to make late night returns easier as well if i had any other option to move beside uhaul i would certainly use it on my next move

Rating:

5.0

Great Customer service

Rating:

5.0

The fellow in Holbrook, AZ was a lifesaver. I have never worked with a UHaul person as helpful as he was, and though it is unlikely that I will ever be in a position to use his services again, it would be most excellent if all other sites were as friendly and helpful as he.

Rating:

3.0

Explain how to read the chart showing how many gallons of gas are needed to reach 1/2 tank. Make sure to have the correct size of U-Haul that is ordered.

Rating:

2.0

This was not our original drop-off point. We were asked if we could drop off at this location some 30 miles from original point. Like to be as accommodating as I can so I agreed. Get her and business is closed. Try self check out. Website says cannot verify location. Have to research to call customer service. Get checkout/in handled. Was told would receive $30 credit on bill (not much) total trip for wife to pick up and home 60 miles, total time 2.5 hrs. Times 2 people=5man hrs divided into $30 = $6 per hr. Pretty. Heap labor by any standard.

Rating:

2.0

This was not our original drop-off point. We were asked if we could drop off at this location some 30 miles from original point. Like to be as accommodating as I can so I agreed. Get her and business is closed. Try self check out. Website says cannot verify location. Have to research to call customer service. Get checkout/in handled. Was told would receive $30 credit on bill (not much) total trip for wife to pick up and home 60 miles, total time 2.5 hrs. Times 2 people=5man hrs divided into $30 = $6 per hr. Pretty. Heap labor by any standard.

Rating:

4.0

We dropped the trailer off after hours. The app is very helpful for doing this.

Rating:

3.0

The guy working was really nice. Poor dude seemed so overwhelmed and like someone left him there without instructions or enough training to be there alone. I unloaded my car from the dolly and left the truck where he asked. Told him I cleaned the truck and about the dolly issue. I even left a note in the truck. If I need to submit a time stamped photo from when I picked it up, I can. It was broken in Taylorsville, and neither myself or this shop is responsible for the unsafe “fix” of the passenger brake light.

Rating:

4.0

Returned the truck and trailer successfully. Although we had a slight problem with the fuel.. We left Phoenix on half a tank.. And we returned it on half a tank. At the time when we left Phoenix during the initial contract agreement.. The uhaul representative (young guy) left the truck running for over an hour.. And wgen it was time to depart the fuel was at half tank. So that was a bit inconvenient when we returned the truck in Holbrook, Arizona.

Rating:

5.0

The representative who helped us walked us through everything. He did an excellent job.

Rating:

1.0

We drove an extra 30 miles at uhaul request to return. Supposed to get $50. Nope. Nothing.

Rating:

5.0

Vince Farr gave us exceptional customer care

Rating:

4.0

people were very nice

Rating:

3.0

The manager is VERY nice and helpful.