Customer Reviews for Fast & EZ Self Storage of Fontana
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Fast & EZ Self Storage of Fontana
Oscar R. on
No improvements customer service is the best and vehicle was really clean!
Jack W. on
Customer did not leave a comment.
Jamie T. on
Deedee was great!!!
Amie R. on
Picking it up took 30 minutes to do and the online chat took 15 minutes for someone to respond.
Hector O. on
I rented a truck at 4 pm and return it next day at 12 am, and they charge me for an extra day, they dint advise to return it same they, girls there suck
Christina B. on
Excellent customer service
Ana T. on
Very friendly staff and professional! Thank you.
Daniel G. on
I called Uhaul several times the night before and noone answered to reserve my truck. I went to the uhaul in Fontana off of Sierra and foothill. I waited over 20 minutes in line which is ridiculous!! Then when I finally got to the front, the representative told me that I had to go to another location to pick up as they didnt have any available in my size. There were pleanty of the size I needed there. It was overall a very frustrating experience. Noone was anyehere near the front office. I rang the doorbell several times. I had to walk around to the back to try and find someone. This is not the way I expected your company to operate. Very dissapoonting. I will never be back unless you make this expericne better for me.
David L. on
Was not satisfied at all. 1) was promised unlimited miles for an in town tow because you guys screwed up my first reservation and then screwed up the time for my 2nd. I got to the place and it was closed for lunch 12-1 my reservation was 1215. 2) really bad attitude at both locations I went too because of presviouse comment I also went to the one on foothill and they were rude and a bag of white substance came out of the pocket of one of the employees while I was waiting in line highly unprofessional to being drugs to work. 3) place was closed and was not explained about the return process on the app so the office was closed Sunday when I was suppose to return. Overall I’m upset and wish to be refunded at least half of what I paid I didn’t know additional charges would apply and half the charges weren’t explained. Environmental charge? .99cent a mile when Sunday’s and Monday’s are .79 Cent a mile. U can’t charge me a weekend rate for a weekday even if I did keep it an xtra day. Not even hotels are that petty and unprofessional I am very upset and would not recommmend U-Haul unless u fix your mistakes. Also I will be writing letters to apropriate places and reviews as well. Yes i am that one person who cares. Thank you