Customer Reviews for Fast Trip

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fast Trip

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ERIC P. on

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Great location. Sing and Jeff are excellent. Have a maintenance check on the truck please.

Sara S. on

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Customer did not leave a comment.

Kevin Q. on

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I was "ripped off" for $50 worth of mileage because this location still uses paper contracts and when I checked out the truck the person wrote a '7' so poorly it looked like a '2' and when I returned the truck instead of getting charged for only 24 miles I was charged for 74 miles. The representative would not listen to me when I told him I had rented another U-Haul from only 2 miles down the road (they were out of the size I needed for this remaining furniture so I had to ge here instead) and I had just returned that truck that I had used for the exact same move and only driven 25 miles. He insisted that someone else must have driven the truck. Well unless my 12 year old daughter decided to take it for a spin that is a flat out lie. I will never rent from that location again and this left an overall horrible taste for the experience and U-Haul in general. Next time I may go somewhere else.

Jerry S. on

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Customer did not leave a comment.

Chianti W. on

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This was the worse uhaul experience ever!! They lied to me and told me I couldn’t get the truck that was assigned to me on the app. It took me 2 hours for them to finally give the keys after they tried to give me a truck with a broken ramp. I lost money because my movers left since I spent 2 hours going back and forth with the person at the location who wasn’t even a uhaul rep. Then I spoke with the regional manager Paul over a week ago who was suppose to call me back and never did. I do not recommend this location to anyone.

Christina H. on

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Customer did not leave a comment.

Nick B. on

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HOWARD G. on

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A little better organized, too many convenience store customers

MARK E. on

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Customer did not leave a comment.

Cheyenne V. on

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Tammy M. on

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We picked up Uhaul with less than half a tank of gas and only drove 29 miles. When we went to put gas in it at the pump at location we rented from, gas pump would not turn off and we ended up with $24 worth of gas. This was way too much and gave the truck more than half full. We told owner and he deducted $4 but we feel that we still overpaid $10. We would like a refund of $10 and I am planning on calling in to request it too. We paid $.79 per mile plus $20 in gas plus truck rental. We left there feeling we were cheated out of money due to faulty gas pump.

SHEILA W. on

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Customer did not leave a comment.

Joseph G. on

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The guy at this gas station had no idea how to check me in - no paperwork to confirm the check-in or the condition of the trailer upon return. I didn't have any damage - but I have no way to verify that I had no damage.

GAIL J. on

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I had submitted all information online including card payment information. Location did not have anything ready when arrived to pick up and required my son (who was listed as driver and had app on his phone to do the mobile checkin) to provide his drivers license and credit card for payment and charged his card instead of mine as was previously registered. The online registration process and mobile phone checkin and pick up was useless as attendant at location ignored it completely and complicated the entire process. Was not satisfied with experience all.

Alejandro L. on

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The truck was dirty inside the cabin and the cargo area. The ramp painting debris. The truck didn’t drive as expected.

JERMALLE T. on

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Customer did not leave a comment.

ERIC P. on

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It truly was a Fast Trip. Quick and easy check out. Thanks

Jared C. on

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The location manager was friendly and courteous and was able to answer all of the questions I had regarding the rental. Very pleasant experience overall.

MICHAEL W. on

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Customer did not leave a comment.

Bharat N. on

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None. It is all good.

ADAM S. on

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Customer did not leave a comment.

Barry H. on

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The location for my reservation was different than the actual location I was sent to pick up from. It was 45 minutes away compared to 10. The original location only has trailers, and no trucks, but the reservation and website didn't say that.

Thomas T. on

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None

donnie S. on

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Singh was very polite and professional

Steve J. on

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Customer did not leave a comment.

KENNETH H. on

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Customer did not leave a comment.

HUMPHREY C. on

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City rental for 3 hours for 32 miles should less. You advertise $19.00. What happened?

Joash G. on

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Nothing! Everything was clean and easy and the assistant was very helpful and informative!

Heath S. on

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Customer did not leave a comment.

Maryam A. on

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Jacob B. on

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rob O. on

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