Customer Reviews for FBZ Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of FBZ Inc

Reviews without text are currently hidden. Show them shown. Hide them

CRAIG H.
Rating:

Customer did not leave a comment.

Carl L.
Rating:

This site permanently closed in the middle of my move and a majority of my belongings are still stranded here. I have been on hold cumulatively for multiple hours and still have no indication when I will receive my belongings back. I am beyond frustrated and do not know what to do next.

sandy B.
Rating:

Box was incredibly broken. Door wouldn't shut properly and there wasn't a spot for a lock.

michael S.
Rating:

Customer did not leave a comment.

EMILIANO T.
Rating:

Customer did not leave a comment.

Breanna B.
Rating:

This location was wonderful but my experience with Uhaul was sub par at best. I had to go to 3 different locations before I was finally able to pick up a truck and it was still not the truck I initially reserved. I requested to pick up a 20ft truck plus a car transport and after a long.morning of driving from location to location i was only able to pick up a 10ft truck, no car transport.

ARTURO R.
Rating:

Service was awesome.

Martin P.
Rating:

The service is very helpful and easy.

benny A.
Rating:

Customer did not leave a comment.

Adam H.
Rating:

Customer did not leave a comment.

Alejandro N.
Rating:

Customer did not leave a comment.

MARILOU J.
Rating:

The service was excellent at this location!

Ronald R.
Rating:

Customer did not leave a comment.

ryan M.
Rating:

Customer did not leave a comment.

Hana H.
Rating:

AMAZING SERVICE! Jordan was extremely helpful and professional. Highly recommend!

David B.
Rating:

Booking needs to be more seamless and should be able to complete on line. Had to call several times and knowing when the equipment would be ready was a daily challenge.

Estuardo M.
Rating:

Customer did not leave a comment.

steven M.
Rating:

I understand the need for no person to person contact with COVID-19, but your web site and smart phone technology is woeful. I spent about two hours confirming my reservation and picking up the truck...as your system kept crashing. And the people at your center in Fremont were not very helpful. Truck was great however.

Kenneth W.
Rating:

Customer did not leave a comment.

Becky E.
Rating:

Customer did not leave a comment.

Brian P.
Rating:

Jordan did a great job for me. Got everything done fast and made sure I was happy before I left. I used the Ubox to store some stuff. What a great idea for me to be able to take it to my spot and then bring it back. I needed to access it and Jordan was able to pull it down for me in a matter of hours. I'll be back for sure.

Javier L.
Rating:

Gracias por el tiempo y servicios

Ashley W.
Rating:

Customer did not leave a comment.

JAMES Y.
Rating:

Customer did not leave a comment.

James Y.
Rating:

Very helpful and curtious young man to help check in.

Firyuza G.
Rating:

Customer did not leave a comment.

Nolan B.
Rating:

Customer did not leave a comment.

James F.
Rating:

Always very professional and knowledgeable at this location.

Yolanda H.
Rating:

Excellent service Thank you

Lowell H.
Rating:

Box was not weather proofed, or warped securely. Walls of box were separating from base. Lag bolt damaged contents inside of box. Contents broken in handling during shipping.

Misty B.
Rating:

The first guy didn't know how to pull up my information since I was dropping off at a different location but the other one did and was helpful.

Candido D.
Rating:

Customer did not leave a comment.

Denesse W.
Rating:

Customer did not leave a comment.

nisim D.
Rating:

The bad service in this location

Sarah O.
Rating:

I ordered over the main customer phone line and they said Uhaul had truck delivery. This is not true and we had to find a way to get a trailer there. Maloki was very helpful.

Barney E.
Rating:

Honor your guarantee. I was guaranteed a 15 foot truck, but had to accept a 10 ft truck, which was also late. I have to pay for additional storage, will have to rent ANOTHER truck and hire a moving crew again. Incredibly bad customer service.

Monet C.
Rating:

Customer did not leave a comment.

Reiner K.
Rating:

It was a little difficult to find the office but the personnel on site were on the lookout and directed us to the office. They were very helpful and efficient

sue D.
Rating:

Customer did not leave a comment.

Leah C.
Rating:

Friendly and helpful.

Todd A.
Rating:

I found it without a problem a little confusing about where to park trucks when you're there on off hours so maybe some signage tell you where you're supposed to be parking the vehicle

Rukshan P.
Rating:

People at the pick up location 127, lee road are good! But the problem is with the people who assigned the location after I reserved it online . They Better inform about the location in advance to see if I am comfortable with it. I didn't get a call or an email until Friday afternoon and that is also after I called. The agents at the center who assign the location should be more responsible. Then the U- share app sucks ! I reserved it at 4.30 am and I went there at 4.50 am. Guess what, the mobile app didn't work. The GPS didn't find my phone or some glitch in the system. So I had to wait till 8.30 am until the store opened. That changed the whole day plan for me. I wouldn't reserve it early morning unless I needed it! Pretty bad experience.

Steven A.
Rating:

Add an additional staff person. There was only one on duty.

Brian S.
Rating:

Have the truck in the city I reserved it in

Spenser R.
Rating:

Better service

Levi M.
Rating:

Location was difficult to find. "Office" was poorly maintained and staff seemed undertrained.

jim P.
Rating:

Customer did not leave a comment.

David F.
Rating:

Equipment need to be cleaned.

Russ R.
Rating:

Customer did not leave a comment.

Russ R.
Rating:

Customer did not leave a comment.

Nick T.
Rating:

Good location, really nice people helpful. If you have any questions they will answer all of them. If i have to rent a uhaul again i would go back there

Liliana M.
Rating:

It was in the back of a warehouse can't tint it

Rick B.
Rating:

Customer did not leave a comment.

Jennifer R.
Rating:

Customer did not leave a comment.

Marie C.
Rating:

Customer did not leave a comment.

Wyatt J.
Rating:

Customer did not leave a comment.

Cheryl S.
Rating:

You don't have to do anything to improve your service at this location. The young men in Watsonville were knowledgeable, helpful and polite. I felt confident pulling away that the truck and trailer were in great condition for the crosscountry road trip.

Rating:

Nothing, They were fast and got me on my way as quickly as possible.

Alfred G.
Rating:

get customers a full truck so they can return a full truck back - it is easier to manage how much to fill the truck up.

Melissa T.
Rating:

Customer did not leave a comment.

Travis A.
Rating:

great and fast service

Rok K.
Rating:

The people didn't know what they were doing and my car's front lower side got damaged when loading.

Matthew T.
Rating:

I got excellent service at this location.

Colleen S.
Rating:

Drove 200 miles to arrive at 10:30 am. Nice kid, did a good job after hang up with app for our CDL . FILTHIEST BATHROOM I HAVE EVER SEEN WITH RAT DROPPINGS ALL OVER THE FLOOR ! HEALTH HAZARD

Matthew T.
Rating:

Customer did not leave a comment.

huijing H.
Rating:

Customer did not leave a comment.

Gary F.
Rating:

Uhaul did not have my unit at the original location when promised.. This was extremely disappointing. Uhaul directed me to an alternate location, 30 miles away, that had a unit available. Your agent was very helpful. This saved me from a disaster but caused a schedule conflict with my movers. Fortunately, Watsonville Self Storage was able to come through for me at the last minute. Uhaul needs to do a better job having units available when promised.

jane H.
Rating:

Customer did not leave a comment.

KEN A.
Rating:

Customer did not leave a comment.

Ernest W.
Rating:

If I needed a 7500 hitch for the veh I was going to tow which took a 2and 3/8 ball yet none of your trailers would accept a ball that big, so after spending $40 for that, I couln't use it after all. So if I had to buy this and then couldn't use it I just wasted $40.

Amanda H.
Rating:

Everything was great! The gentleman was very nice and helpful.

Mary D.
Rating:

Ivan always makes the rental fast & easy. I appreciate his attention to customer service.

Jay J. | Overall Experience |
Rating:

Ivan was particularly attentive to my needs. He answer all questions regarding use of the U-box. He made it very easy and very accommodating.

CYNTHIA B.
Rating:

The reservations made for the Pod containers & trailer was incorrect and very inconvenient for our move. A two pod trailer was not available at this location. The inconvenience of having to drive to two locations was awful. I should not have to do that if the reservation were set in place. Uhaul did nothing to accommodate us. When you are moving and meeting deadlines the last thing you need is your moving equipment to be incorrect by Uhaul. How does this happen? Your service is to provide moving solutions. We were very upset, this should not happen to anyone else. It was a nightmare. One person to thank is Ivan from the Watsonville location. Thank god for his swift thinking and wonderful service. He called us personally to let us know of the discrepancies with our order. We would have driven one hour out to discover we has no trailer for our two pod. When we contacted Uhaul to rectify our matter they continued to transfer us to location that did not have what we needed. Why is there such a disconnect between customer service and actual location?? The location NEVER answer and then you get rerouted to CS again. Which they have no clue! Ivan is the only one that EVER answer his phone. I feel we need to be compensated somehow. I still have NOT received a call backs from any manager For multiple requests from locations in San Jose, Curtner, and the customer service manager. We had an awful experience with Uhaul. I hope when you ever move 500 miles away that you are NOT treated with such bad service. We will NEVER use Uhaul to move, rent or store our personal belongings. Retraining in much needed between both your departments.

Andres A.
Rating:

My experience was excellent ?????? Ivan was very professional and got me in the U-Haul really quick. Overall my experience with Watsonville self storage was excellent!

Jesus C.
Rating:

Nice and friendly service, would come here again, the experience was really good. Thanks

Donald L.
Rating:

Customer did not leave a comment.

MAXWELL K. | Overall Experience |
Rating:

No problems!

lizette R.
Rating:

Customer did not leave a comment.

UMESH D.
Rating:

Customer did not leave a comment.

Emily M.
Rating:

This was the most stressful and unpleasant experience we've ever had with a moving company. The box was five days late and no one could give us any reliable information on it. We weren't even notified of a shipping delay! If we had known it didn't ship out the day it was promised, we would have figured out a different solution for us. My husband spent his last night home before deployment rushing his deployment gear to the carrier because we didn't get the box until 5 o'clock, eleven hours, before his leave expired. No one claimed responsibility, no one could help us, we had no recourse, and everyone blamed every one else. The only person who made an effort to keep in communication was Terry in the Fremont office. The transportation company called to deliver it on Sunday and was told that location doesn't accept them on. Sunday after we were assured it would be accepted. Uhaul is a poor excuse for a moving company and we will be sure to tell ALL of our friends/family/clients/military acquaintances about this horrible experience. Your $50 a day late fee doesn't make up for the hours we spent on the phone trying to track down our box, or the family time my husband missed the night before he left. Shame on you, U-haul.

Daniel P.
Rating:

This rental was booked in Morgan Hill and then switched to Watsonville with no phone call. The truck smelled like cigarettes. It took about an additional 3 hours out of my day, including 25 miles winding miles EST mlsch way.

Danielle M.
Rating:

Customer did not leave a comment.

Carol J.
Rating:

Customer did not leave a comment.

Robert B F. | Overall Experience |
Rating:

Staff was excellent!

Sybille C. | Overall Experience |
Rating:

More praise about Ivan - for days he was trying to accommodate my calls and helping me to receive the best delivery deal which worked for My time frame. Thank you. Thank you, Ivan.

Sybille C. | Overall Experience |
Rating:

Adding on to the previous comment re storage facility. There is one overall outstanding manager out there. His name is Ivan. Wonderful and friendly, patient and totally customer service oriented.

Sybille C. | Overall Experience |
Rating:

The appearance of the storage facility was certainly not very fancy. The U boxes were in good shape; due to the lack of rain, all stored items made it well thru storage. Everything was just very dusty

susan P.
Rating:

Customer did not leave a comment.

Gail B.
Rating:

The trailer was an older trailer, however it worked fine for our needs.

Laurie M.
Rating:

Ivan was wonderful. He let me use the phone to activate a prepaid Visa card, which took forever. The truck was pretty new and clean. I hope never to have to move again, but if I do I will come back to your location.

John B.
Rating:

Excellent Service

William C.
Rating:

Customer did not leave a comment.

Benjamin G.
Rating:

Customer did not leave a comment.

Ronald S.
Rating:

Excellent service

Rob N.
Rating:

No bait and switch tactics! We ordered a smaller truck but had to either use the largest one (more gas, harder to drive) or pick up the truck at a much more distant location. This is called "bait and switch." Obviously, the day of our move we couldn't use another company.

Anita G.
Rating:

Very smooth, courteous, helpful and easy transaction.

John S.
Rating:

Customer did not leave a comment.

Paul S.
Rating:

The attendant (I think his name was Ivan?), was professional, courteous, articulate, knew what he was doing and did an overall excellent job.

Gary G.
Rating:

Customer did not leave a comment.

Zak M.
Rating:

It was a pleasure doing business with this locations. I was in and out in 15 minutes. The guy who helped me was very friendly and very helpful. Great uhaul! It's a little hard to find if you are new to the area. Thanks!

Dale B.
Rating:

Customer did not leave a comment.

maynard S.
Rating:

Provide wider mirrors on every u haul and a back up camera that shows what's behind the vehicle kind of like the Toyota Prius has in its cars. Cargo hold should have plenty of lighting and should have a more modular criss cross way of securing cargo rather than letting things shift around damaging cargo

Paul S.
Rating:

Perhaps a little more clarity on the completion of the rental agreement for times (like mine) when I had to use the drop box for returning the contract upon the completion of my use of the rental. I went away thinking a bit: "So, they'll know I turned this in on time? I won't get charged more?...etc. Thank you.

Michael M.
Rating:

Customer did not leave a comment.

Sara H.
Rating:

The man who helped me went above and beyond, he was great and the best experience I've ever had with Uhaul!

No reviews have been submitted for this location.

Back
To Top