Easy rental process. Great customer service.
Michelle H
Customer Reviews for Federal Way Heated Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, quick and friendly.
Kirsten NLady at the counter sucked, she couldn’t figure out how to get me checked in which cut into my service time. When I returned said vehicle after hours I followed the instruction's. The next morning I got a call from the same person who I had spoke to in person, she said she red listed me because I hadn’t returned the U-Haul. Called her back and she laughed and said it was a mistake. Super unprofessional the U-Haul was parked right where she instructed.
Shylee FThe office person during pickup and dropping were excellent.
Jonelle BExcellent
JAMES STruck had empty tank, suspension that fuel system is leaking.
Alfred KThe truck I rented today wasn’t swept out and there were roaches in the back of the truck.
Dewayne CI took the van with quarter tank and returned it with quarter tank. I realized later that I was charged over 50$ for 4 gallons because they marked the tank as 1/8!
Omar MClean the cabin for once
Tommy DStaff was friendly and helpful
linda lI had to clean the box,not cool.
Anibal GFriendly and helpful customer service agent. Nice change from other locations.
Louis PQuick and easy!
Donald BThe self check-in process is too convoluted. Then to add a "chat" at the end seems unnecessary. The check-in system is slow and very much an overkill.
Glenn MMalfunctioned Fuel dials and Refueling contracts should be revised. Its a loss fir any consumer who returns it over filled!
Raymond KI asked the employee for a printed receipt and I was told that the receipt could not be printed and that a email receipt would be sent instead. Seems weird that a storage unit facility does not have a printer??
Richard SEasy with making the reservation over the phone. The process of picking up and dropping off was seamless. Thank you for making it so easy.
WES LThe passenger side door was a little off, even though it would be slammed shut it would still read that it was open. Also even though the seatbelts were on the light would pop up saying they weren’t. Overall a great experience just those two things that were confusing.
Lindsey NIf 24 hour drop off is not available, then there needs to be a notice. A single piece of paper is not sufficient enough.
Betsy CStaff was in the store when we arrived to pick up our vehicle. However he had a sign on the door indicating he would be gone for an hour. We waited in the parking lot and then watched him change the sign and take another 10 minutes. Once we got in, he was in no hurry to assist, We will NEVER RENT here again and we let our 400 guests who were waiting on the arrival of the equipment how much they location sucked!
VALLERY FNothing. The guy at the counter when I picked up the truck was very friendly and professional 👍🏽
Anitra DAbsolutely terrible. Made rental over the phone and got confirmation. Showed up, they didn't have reservation sent us to another loc. They couldn't help us either sent to a 3rd loc. They had a truck there but wasn't the size we needed. Sent us to the 1st loc. We were at that told us we didn't have reservations there. And they gave us a smaller rental. Told us it would be fixed and credited. I'm still trying to figure out why my card got charged 85 dollars for a 3 hr rental and keep getting the run around still. Straight trash !
Brenda CNothing
Sherry MThe person at the front desk provided great customer service
Prashanna GPick up and drop off nobody was in store had to wait 15 minutes to get my uhaul and when I dropped off nobody came to be door I waited 10 minutes before I just buy keys in drop and the back of the truck leaked so my bed and couches were wet horrible
Jameika BThe gentleman that was there this morning to the fabulous job. He was courteous he smiled and he made us felt welcome. 100% definitely use them again.
James HThe gentleman who helped me out was very cordial, even while handling three things at once for other customers.
DOUGLAS HWe were charged for 2 days, but only had it one. We were charged for 99 miles, but only drove it for about 15 miles. I believe what happened is that they didn’t take the van out of our name, and gave it out to someone for a second day in our name. I have opened a dispute because we were charged almost $200. I will not be back to this location.
WILLIS BThe van was “clean”, but it was soaking wet inside. It took me the course of a full day of running the heat and wiping down the interior to remove all of the water. It appears as if it had been “hosed out”. Otherwise the people at the location were very nice to deal with.
NICHOLAS RThis place is much slower at processing Rental than I had in the past Maybe newer employee not familiar with process. A uhaul owned location is within a block of this site. They are faster there at processing rental.
DAVID EThe guy working both days that I went in was really nice and helpful
Tyson EThe guy that helped us was so nice and helpful. Moving is so stressful so we appreciated all his help.
Melissa Omy reservation was all over the place. they have swiss miss
Matthew HBe more specific about where uhaul returns go. The sign points to multiple lots.
Savannah JGreat customer service!
PAMELA MThe website moved my reservation to this pick up location. I put in the address for Enchanted Parkway but that is not where I had to go to pick up my van. The van was dirty in the cargo area, it could have been swept out. When I came to return the van I had to wait for someone to come back to the office. The guy was nice but this experience was not good. I was told that my company 7-Eleven could get a discount but the guy said that doesn't apply to him.
Lori KBoth employees were very nice and helpful.
Anne MWe dropped off after hours, so these questions are not applicable. We inly saw the parking lot, and didn’t see any personnel.
Ben YN/A
ANTOINE RKenda's attention to detail was the best customer service experiece.
LaMont WStaff is friendly and very helpful... Mahalo 🤙🏼 looking forward to renting soon from you again 😀
TANYA ATurn in was quick and easy! The process was painless and service was friendly:)
Sarah AMade things way more stressful than it needed to be. Not organized at corporate.
Paulette MCustomer service was Great
Jackie LI can't read my receipt. It is so tiny. I need to be able to read it.
Rebekah BConvenience, friendly service
Barry MTechnical support was great, helped me to get the truck with some difficulties on the website, such as location settings, compartment 4, instructions were not quick to respond to
Barry MThe online check out app was broken, and would not let me check out the truck. This was super irritating.
Michael MNICO WAS AMAZING!!! SUPER FRIENDLY!! Thank you Nico!!! You’re awesome!
Tatyanna WGreat u haul. Great people at the pickup
Connor MIf I order a furniture dolly online, I expect the location to have it. This store didn't and it completely screwed me and I had to rent a dolly at a different location
SIMON WBoth customer service reps, for both days, were so nice, and helpful. It showed they really liked what they do, and we're happy, a rarity these days. They greeted me kindly when I came in and we're very helpful. The first day we even exchanged doggy pictures. They were absolutely a pleasure to work with.
Rachell BThe person who helped us was very nice and professional. We did have an issue in that UHaul let us set up an 8:30 24/7 pick up online but then we had to pick up in person and the place didn't open till 9:30. Also, at the enchanted parkway location it said I received the call and text to schedule but I showed my phone to the guy there as neither was in my call or text history. He double checked and my phone number was correct. Would be a good error to fix.
Marisa KWhen I made reservations online the quote was $119. When I went to pick up my truck the system said it was $129. They did not seem a way to reconcile that difference.
Sterling SRyan Brand displayed very friendly and effienct customer service. Thank you
SYMPHORIEN AThe person behind the counter tried to blame me for some kind of property damage with no proof. They demanded my insurance information and argued with me. I will never use this location ever again.
Larry BPick up the truck at 2:45pm yesterday. And today dropped it off at 2:50-2:55pm . Basically late 10-15 minutes???? And I was charged extra $60??? Such a ripped off! Unacceptable. Money hungry
Ronald NKenda was fantastic!!! She waited to go on break because she knew we were coming. She was helpful, welcoming and I'm pretty sure a warm smile under her mask when we arrived. Thank you Kenda for making it easy.
CHARLOTTE MVery rude and talked down about uhaul.
Aaliyah CI had to pay more then i had to the location is i haul moving & storage of federal way 35205 enchanted parkway south. I paid more then i had to
MANUR HFollow very good the rules
efrain r