Put a damn Uhaul sign up on the building. If I had not turned on the street to turn around I would have never seen the truck and only this on truck parked behind the building. It was not staffed. I had to call into a number that no one answered and then called another one that no one answered. Then luckily as I was about to leave the guy called me and then walked me through the process for getting the keys and getting out of there.ROBERT R.
Customer Reviews for Ferndale Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at this location was fantastic! He made himself available after hours to rent the 15' truck to me, which is why I have the location review a five star review. I had to indicate "no" on the the question regarding the equipment condition because of the condition of the 15' truck. From this move, I learned that not all trucks are created equal. The top of the truck was damaged in one area near the mom's attic and it was poorly patched. Since it was raining throughout my entire drive from Minneapolis, MN to Brooklyn, NY, water seeped into the truck from the poorly patched roof and damaged multiple boxes. I am still giving an overall positive review because when I reached out to Uhaul customer service about the damaged boxes, they reimbursed me for the cost of the new boxes and the cost to clean the contents. Thank you Uhaul!ALEXA L.
There were no signs of any kind to indicate this was a drop-off location and no visible drop-box for the key. There was a mail slot in the door- which is where we ended up putting the key, but it felt strange that were was nothing indicating it was a U-Haul location.Rebecca B.