Awesome place to rent a U-Haul from. Super clean and newer truck, very nice staff. I highly recommend this place.
DAWN NISSEN
Customer Reviews for Fidalgo Bay Body Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy! I just had to drop it iff and they took it from there!
Michael ReadeyThe people at this end were very accommodating and waived any additional fees for drop off. Good people, looking out for their customers.
David SlinkardThe owners of this UHaul location provided perfect service and just made the whole move very easy. Thanks, I appreciate!
David Phillip SmithThis was a great experience renting the Uhaul from Cindy at Fidalgo Bay Body Shop. I have rented many times, and always am impressed with the service from their team. When renting in Skagit County, I will always rent from them!
Sunni AuslandThe rental went as planned without any hassle.
Kelly LaFaveNice folks. Seamless trailer rental!!!!!!!!!!!!!!!
Robert TivelEVERYTHING WAS GREAT!
Howard AlvinoIncredibly friendly and helpful staff. Very happy with this location - highly recommended!
Alexander OstermanNone
Diana kristianiNothing staff and equipment is excellent
KENNETH JENNINGSDear U-haul corporate management: Please keep pickups in your fleet.
MARK CARLSONThe folks at the Anacortes U Haul are the best
Danny FernandezThe lights on my trailer didn't work other then turn signals and brake lights! So i got stuck with kids in the as well as my wife and other kid in the car following me since i was riding a car. And luckily she was since again there was no tail lights on the trailer. So here we are sitting for four 3+ hours one trying to get in touch with uhaul to keep them know truck and trailer would be late and why. 2 trying to reach road side assistance. Well got in touch with someone and the closest place they could track was 1.5-2 hours away from where i was. And the other one was 3 hours away. Dude shows up to fix the truck. I stopped to get something to eat with my kids because well this took several hours as I mentioned finally get it back drop it off at the lot leave next thing I know I get charged for the truck twice and the trailer twice because I had it for more than 4 hours! Which is BS because most of the time I was waiting on the U-Haul company to do there part of things and get me going again!
Shaun BakerVery nice people at this location, vehicles in good condition, had a good experience!
Jean BehnkeI have no complaints, the truck I desired was available, clean and very dependable. Staff at the pickup site were very friendly and helpful, especially Cindy. I will rent again from them.
John K StimpsonI managed to return the truck just as the attendant was closing for lunch. She stayed until I was all checked in. It was really appreciated.
Annette PankeyThe equipment was great and the people at the pickup location were super helpful.
Jocelyn RabieCindy was excellent. She went above and beyond to help me, as my issue was a bit complicated because I was coming from the islands. And I had to take ferries with my trailer. And then the ice storm hit, where I was going and I was stalled and my plans changed. And she helped me every step of the way. I am very grateful.
Derek WashingtonOutstanding service. Very helpful, friendly, informative and easy to work with.
Kimberlee Metzsecure the overnight parking area better
John PachutaGreat person running store
Mark Del BeccaroNothing - great service as always!
Mia Troyreally great customer service.
CHRISTOPHER SHERMANGreat service
James OliverAmazing customer service!!! I'll be back anytime I need to rent.
Nicholas RadonskiNothing, excellent service!
Mia TroySometime during our rental someone changed our drop off point. The original place said it was gonna charge us $40. If we left it there. Then sent us 45 mins away from our home to drop it off? Can you uhaul give us $40. For the extra time and mileage we spent to drop it off? It only seems far if you are charging us to drop it that you pay us for our time and gas and miles.
Jonell MedinaVery nice. Helpful
john campellVery friendly staff. I wonder why you don’t have delivery and return of full gas tank. That seems easier to gauge.
francesa wrightDrop off was after hours and there was no clear signage about where to leave the trailers. The yard and parking area was junky like a junk yard. The entrance driveways were rough and narrow and not well marked for night time.
Stuart DenmanNice people. Easy in and out.
Curt LarkinSuper nice people, I would definitely recommend them!
Shonda ThomasKim was very helpful and knowledgeable with my check in and made sure I was able to add my extra days for travel and unloading. I recommend them for your rental needs.
Brenna WoodsSuper friendly so warm and welcoming and very helpful
Richard CaveWonderful service
Lynn ObryantVery friendly
Allison BlankenshipI can’t think of anything
Darrell RobertsThe registration clerk was very helpful and provided a friendly reception.
Gerald ReillyPersonnel were very friendly and helpful.
Roger CurtissThe person who eventually checked me in was Chris. I think he might have been new because the woman that seemed to be in charge was showing him how to do some things on the computer. Chris was very friendly and helpful. He seems to be proficient (even if a new person) and I can imagine him being one of the better employees soon.
Todd AndersonFunky and friendly.
Paul SchwafelThe entire experience was unprofessional and so disappointing. 1. The van wasn’t available at the fake 24 hr site U-Haul has listed as the ferry terminal per the U-Haul rep that called me…because it doesn’t exists he said when I called back regarding the message left . So without my consent or even speaking to me my reservation was changed to Burlington, 25 minutes away from me. At my request it was agreed to get a truck instead at Fidalgo Body closer to my location. 2. I arrived at Fidalgo body at 4pm on the dot, the office was open with a sign that stated “call of no one in office 360-***”. No answer. I called U-Haul and was disconnected due to zero cell phone service at this location, called again and after 30 minutes a lady came out of one of the houses and said “she forgot about me and she was sorry”. I was 30 minutes late because of this and was still charged from 4pm-8pm, not allowing me extra time for the 30 minutes of panic trying to find a U-Haul representative on site or on the phone. 3. The U-Haul app did not work and still doesn’t work after repeated reboots and downloads. Worthless app at the most inopportune time. All around terrible customer service.
Amanda Troysuper staff. i have rented here before and will again.
karl lehnhardtThe customer service at this location exceeded my expectation when it came to customer service, and product and support attaching the trailer to my truck. The convenience or pick up and return also exceeded my expectations. I would highly recommend them & the location.
loree slackLove the owners ! They were so helpful and caring while I brought my stressed moving self into their location Highly recommend!!
Rebecca DurrerEverything was excellent. Kim and Pat helped us out as we had a family emergency and ended up having to return our van late. I would highly recommend if you need to rent a U-Haul.
louis SchneiderPeople were very nice, truck was there and ready to go. It was clean and maintained well. Overall a good experience.
Michael NicholsonFriendly. Efficient. Very pleasant experience.
David YoderExcellent, friendly, knowledgeable customer service! Location isn't attractive but service is excellent! I was pleasantly surprised to find that in addition to boxes, this very small location nonetheless stocked dish and glassware paks, two choices of mattress covers, packing tape with dispensers, and more. I will happily recommend this location!
THEODORE LEHMANNThe trailer was broken and we had to go through the risk of it detaching from the hitch until we got to Bellingham
Lance RollagGood people.
Paul SchwafelUhaul app did not work during checkout out or check in on 8/26. But U-Haul employee at location was very helpful.
Richard VillinesEase and convenience in and out without any hassle. General conversation with the staff and assistance with questions.
Derrick ReinsmtihThe manager was really caring and nice. Thisis my second rental with them.
CHRISTOPHER SHERMAN