Customer Reviews for Fidalgo Bay Body Shop
(U-Haul Neighborhood Dealer)

756 reviews

7546 St Rte 20   Anacortes, WA 98221
(On the highway 20 spur that goes to Oak Harbor)

(360) 293-4775

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 1/23/2022: Closed

Services at this Location:

Contact Us

(360) 293-4775

7546 St Rte 20
Anacortes, WA 98221
(On the highway 20 spur that goes to Oak Harbor)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 1/23/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
3.0

I didn't get confirmation of return. Trailer is still in spot I left it two days later.

John F. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

friendly folks that were on top of what i needed

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

vijay K. 
Rating:
5.0

Impeccable service ! Will return.

LAURENCE K. 
Rating:
5.0

Customer did not leave a comment.

Drannan T. 
Rating:
5.0

As always, stellar service at this location!

sam B. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
5.0

Truck was excellent. Service was great. Thank you!

JON S. 
Rating:
5.0

Customer did not leave a comment.

LADON J. 
Rating:
5.0

Very nice people here. Very smooth experience.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

TRACY K. 
Rating:
2.0

I drove 20 miles to pick up the truck and the keys were not in the lock box. I lost my deposit on a hired crew i needed, and had to return the next day to get a truck. Totally inconvenient, all because someone forgot to put a key in the box.

Serrrah J. 
Rating:
2.0

Their customer service skills they need to be trained. Customers are not important. When asking a question, its hard to get any information. They like to word NO and use it without explaining the reason. Even so the same attitude to part customers. A smile would help.

Jonathan P. 
Rating:
5.0

Trailer worse for wear, roof leaked all other mechanical aspects in good shape & no issues for 1400 miles.

Roger E. 
Rating:
5.0

Customer did not leave a comment.

Laurence K. 
Rating:
5.0

Customer did not leave a comment.

Laurence K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Friendly and efficient!

SAMUEL B. 
Rating:
5.0

I had a satisfying experience. The whole deal was excellent start to finish. The staff is knowledgeable and very friendly.

TROY S. 
Rating:
5.0

I have used this location a number of times and they are always very friendly and extremely helpful. I totally recommend them! I don't even live close to them anymore and I will continue to go back to them.

THOMAS H. 
Rating:
4.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

KLASE K. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Nothing exceptional experience thanks!!

SCOTT M. 
Rating:
3.0

Oldest enclosed trailer I've ever seen. Leaky. Stuff got wet. What a piece of junk.

COREY L. 
Rating:
5.0

It all went well and easy. Very happy with the service and vehicle.

GINA C. 
Rating:
5.0

Customer did not leave a comment.

JUNE P. 
Rating:
3.0

Customer did not leave a comment.

ORVILLE B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

The lady who runs this U-Haul cite is Amazing and so sweet. She helped me with a problem checking in my U-Haul and was patient while we figured out the problem. Will definitely Recommend : )

Nicoll F. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Could not have been easier. Truck and equipment all perfect. Thank you.

TROY S. 
Rating:
5.0

Customer did not leave a comment.

SUNNI DAI A. 
Rating:
4.0

When we picked up the Uhaul it had smelt like it was used for hauling farm animals. When we pulled out the ramp it was caked on animal poop. We had to hose it off before using it.

SKYE J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

they were so nice,

JOHN F. 
Rating:
5.0

Customer service is exceptional

Christi M. 
Rating:
5.0

Wonderful service, very pleasant associate.

DOUGLAS MONTAGUE P. 
Rating:
3.0

Not as well equipped as a full fledged U-Haul rental location, but the staff is super friendly and very helpful.

RONALD J. 
Rating:
5.0

Very kind people. Flexible to my needs. Recommended.

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Nothing….great staff!

ALFRED P C. 
Rating:
5.0

Staff was very knowledgeable and friendly!

Craig L. 
Rating:
5.0

Very friendly and helpful service- no complaints.

BRIAN S. 
Rating:
5.0

Best ever!!! Friendly Managers, good people!

JUDY G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS W. 
Rating:
5.0

Very friendly folks to work with. It is always a pleasure working with them.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Office staff were competent and friendly. Overall a very positive experience and I'll plan future business with UHaul at this location.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Duncan M. 
Rating:
5.0

Excellent service and a great value

SHON N. 
Rating:
5.0

Service was Excellent . Great experience Thank You

DONALD D. 
Rating:
5.0

Your customer service is XLNT!

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Very accommodating staff.

Alfred C. 
Rating:
5.0

The woman who helped me was incredibly nice and helpful! I can't think of anything to improve.

Pablo P. 
Rating:
5.0

Customer did not leave a comment.

Sundee L. 
Rating:
5.0

Scheduling of equipment and truck was terrible. 26 ft truck reservation customer service calls day before to say all they had was 20 ft. We reschedule following week same result. Finally got a truck but was told tow trailer was 70 miles away that's 140 round trip and would need to be picked up on prior day to truck rental. What a mess. Finally after all got moved F-650 was great. U-haul website and app terrible crashed and never worked for completing either check-in or return.

Kurt E. 
Rating:
5.0

I have no issue with the business at Fidalgo Bay. They were great. However we reserved a van in Seattle... This was over an hour drive away, which was a huge waste of time and gas to drive one car out pick it up and drive both back. Awful logistics and very inconvenient

Daniel L. 
Rating:
5.0

Fidalgo Bay Body Shop was the nicest customer service I think I've ever had. They were so helpful, friendly and knowledgeable! I actually wanted to stop by after the rental was over and thank them again. I think I may still do that. Cannot recommend enough!!!

Lori B. 
Rating:
5.0

Lady at the counter was super friendly and helpful! I have been to this location multiple times and its always a good and easy experience/transaction.

William N. 
Rating:
5.0

Make the pick up my ride alittle simpler

Anton B. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Nice family run location. Very accommodating when you have last minute changes, pick up time, etc.

John W. 
Rating:
5.0

The U-Haul representive checking me in was sorry to hear about the condition of the truck when I picked it up and stated that she would never rent a truck out in such condition.

Terry A. 
Rating:
5.0

The owners are naturally pleasant and helpful.

Stephen H. 
Rating:
5.0

Great knowledgeable and friendly and courteous people running this location!

Kari H. 
Rating:
1.0

I did not use uhaul recently. I keep geting emails as my email address. Is apparently on somebody else record in the uhaul system..have called Fidalgo body shop and thus far theyhave not been able to tfix the problem. THIS MUST STOP

April C. 
Rating:
5.0

They are friendly helpful and with good customer service.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

REBECCA C. 
Rating:
5.0

All good. Excellent service

William T. 
Rating:
4.0

I believe her name was Lisa, she was very friendly and knowledgeable.

Heather F. 
Rating:
5.0

Awesome customer service !

Gerald L. 
Rating:
4.0

My movers apparently did not refuel 1/4 tank and they charged me $100.00. That is crazy!!!!

Laraine T. 
Rating:
5.0

Keep on 😀

Dixon E. 
Rating:
2.0

Returning the equipment via the mobile app took about 45minutes. The mobile app return was not fast or efficient at all.

Josh C. 
Rating:
5.0

Customer did not leave a comment.

Arthur T. 
Rating:
4.0

Cindy was great and she'll get my buisness in the future. However there was a cigarette butt in the drink holder. It was hard to see and I didn't notice it until I entered the vehicle from the passenger side.

leslie S. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

LLisa M. 
Rating:
5.0

Very good costumer service

jose N. 
Rating:
5.0

Customer did not leave a comment.

Bryon Y. 
Rating:
5.0

Great People!

David H. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Excellent service. Friendly and fast.

Bailey H. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Excellent service.

John W. 
Rating:
4.0

Calling Uhaul stinks. I tried to reach out twice. Each time it took 15+ minutes to get someone to pick up the phone. That just isn't acceptable. If you expect your customers to wait that long on hold, you are gong to have a lot of unhappy customers.

jack H. 
Rating:
5.0

The woman at the pick-up location was friendly and professional and made the pick-up and delivery easy. The van was clean and in good shape and was easy to drive. I'll use this location again without hesitation.

tim R. 
Rating:
5.0

Thank goodness for business folks like Cindy at Anacortes Uhaul in Washington. Far more efficient, accommodating, and professional than the incompetent corporate clerks in Everett, Wa.!

Jacqueline L. 
Rating:
5.0

Customer did not leave a comment.

LAURO M. 
Rating:
1.0

our original reservation was yanked out from under us without consultation and redirected to Anacortes from Friday Harbor causing loss of time and money - oblivious of fact that this requires ferry scheduling to/from Anacortes- and increased stress about moving using UHAUL - inspect vehicles more carefully - check oil - it was low to start - check engine light came on - no satisfactory response or solution - we were left in dangerous situation with no help or concern about our welfare - tires were wrong size on right rear creating dangerous situation and huge blow out on dangerous highway - tread ripped off and hit muffler which pushed out muffler against wall of chassis skirt and causing enormous blast puncturing chassis all due to wrong size tire - this was confirmed by superior tire service person who replaced tire there were numerous errors in contract - wrong names - no copy provided - claim that computer was down and they could not provide contract which turned out later to have errors

ERIC C. 
Rating:
2.0

Very helpful and friendly staff.

Mark S. 
Rating:
5.0

Thy did a great job of providing service and guidance. This location is easy to work with and simplified the rental process.

MICHAEL J. 
No reviews have been submitted for this location.

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