Customer Reviews for Firehouse Towing and Recovery
(U-Haul Neighborhood Dealer)

163 reviews

1108 Davidson River Rd   Pisgah Forest, NC 28768

(828) 877-2006

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 877-2006

1108 Davidson River Rd
Pisgah Forest, NC 28768

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
5.0

Nice folks.

CLIFF T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
3.0

Only one person working on a busy Saturday is a problem.

Pamala W. 
Rating:
5.0

Ally was absolutely amazimg and helped so much!!!

Lyn L. 
Rating:
3.0

your web check in is very difficult. i had difficulty accessing it and went home and after playing w it discovered i needed to be at the rental location to check in. had to drive miles back. and the picture thing. never did work. bad frustrating experience. 99cents a nile and 20fot not using the web check in is exorbitant

JAMES R. 
Rating:
4.0

She was helpful One suggestion. Tell customers that there is a train trestle on the road after you turn left. It is too low for a 20-foot truck and it is not easy to turn around.

James S. 
Rating:
1.0

Everything that had been on the floor of the uhaul was wet and my moving boxes broke. I was moving a lot of fragile items. I also got charged for extra mileage when uhaul is the reason I went over the limit. I will not be using uhaul again.

Mary A. 
Rating:
5.0

Keep the great work up.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

JEFFRY H. 
Rating:
5.0

Very helpful had the supplies I needed waiting on me

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

JODIE B. 
Rating:
3.0

It was hard to find the office when I entered the site, but the representative came and found me pretty quickly. She was helpful and nice.

Anson I. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

This store was very helpful! When we we went to return there was a Uhaul store close to where we staying. I storage in bradennton,fl. Their ad stated they had trailers. Went to see if we could return the one we rented to that location. I have not complained about anyone in years. But this guy was the biggest jerk I have encountered maybe ever. It was Friday afternoon.. Would ever recommend that location to anyone!!!!!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

The chains were too low on roadway and caused sparking.

Lynne M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Friendly, competent, attentive staff.

MICHAEL H. 
Rating:
2.0

Wouldn't recommend Uhaul period

Heather G. 
Rating:
3.0

Customer did not leave a comment.

NICOLETTE R. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

FANTASTIC customer service!!! Super easy drop off and rhey made the whole thing must leas stressful!! Thank you soooo much!!

LYNETTE L. 
Rating:
5.0

Customer did not leave a comment.

Laura Y. 
Rating:
1.0

My experience didn't start well when I tried to reserve a truck for eight hours. For some reason the website wouldn't let me pick up the truck after 6 a.m. So I reserved for four hours thinking I would tell the rental agent when I picked it up and extend to eight. But when I arrived to pick it up the agent said he didn't have a truck available for eight hours. So I called u-haul customer service who were very helpful and directed me to another location. At the second location, Firehouse Towing, they had a truck and in the conversation I mentioned my misstep with the first reservation. The man checking me out, who said he was a regional manager, seemed to sympathize and said there were constant problems with the reservation website. He then said that since by then I wouldn't have the truck for eight hours without going past their closing time, he would wave the after hours charges as long as the truck was back by 8 a.m. the next day. I returned the truck that evening but after they were closed. When I received the invoice I had been charged the $20. I called Firehouse and the woman I spoke with said she would look into it and get back to me; she didn't. I called the following day and was told by someone who could use some customer service training that the man that rented me the truck doesn't remember waiving the after hours return fee. Okay, it's only $20, but combined with the website experience, atrociously dirty truck, and the duplicity and nastiness at Firehouse, I think I'll be looking for my rental trucks elsewhere in the future.

JAMESHOLDEN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
1.0

Didn't give a discount because the gas mileage was wrong and had to pay even more

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

This was a seamless experience and staff was accommodating my needs with the best customer service. There is nothing that could be Chamorro improve their service.

STEPHEN H. 
Rating:
4.0

Customer did not leave a comment.

DONNA L. 
Rating:
5.0

Customer did not leave a comment.

Michele I. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Dropped off after hours. Was fine.

Jeffrey P. 
Rating:
5.0

This location provided A++ service! We were in dire need of a truck fast and the employees were extremely fast, efficient, and friendly. They offered us water, gave us a stress ball that looked like a battery (pretty cool), and hosted a very interesting and friendly conversation. I would highly recommend this location to all my friends and family. It is no surprised that they have an aware for top 100 uhual service providers on their wall.

Thomas R. 
Rating:
5.0

Every thing went quick and easy. Only thing that could be negative is dog hair all over the seats but I have dogs too so I understand!

DARLENE S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK Y. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

ALLY WAS AWESOME! Answered all questions and concerns. She just makes you feel comfortable. We will be back again!

Gerald F. 
Rating:
4.0

Easy check in and check out.

RONALD R. 
Rating:
5.0

Thankls

Ayman K. 
Rating:
5.0

It was great!! Everyone was very nice and explained it all.

Dee V. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

VICTOR F. 
Rating:
5.0

Very friendly and helpful.

John B. 
Rating:
5.0

Very friendly.

Dianne B. 
Rating:
5.0

Customer did not leave a comment.

Ron L. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
2.0

Customer did not leave a comment.

ALLISON F. 
Rating:
4.0

My pick-up location was moved to this place, more than 20 miles away from my requested and confirmed location. Was really peeved to have to drive out this way (40 minutes each way, 80 minutes total) just to get a truck.

ZACHARY T. 
Rating:
5.0

The lady and gentleman running the location were extremely kind and helpful!!!

PATRICIA G. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Incredibly kind and helpful agent. Efficient and organized.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
5.0

Thanks to Ally and crew!

Allan S. 
Rating:
3.0

Everyone that helped us was both professional and personable. They took extra steps to make sure the 26 foot truck was ready to go. The only issue is that the truck only had 3/16 of a tank of fuel. This makes it difficult to gauge your final fill-up. That said, they did offer a small credit for the low fuel.

GORDON R. 
Rating:
3.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

JATIN P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Everything was quick and easy

Tony T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
3.0

Customer did not leave a comment.

MARION D. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great people. Deserve a big shout out for helping us

JUDY S. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

The place was not well maintained. There was trash everywhere. I couldn't get out of there quick enough.

William R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
2.0

Have the gas tank full. Have it returned full. Rented 2 - 26' trucks. One had 1/4 tank of gas. One had 1/8 tank of gas. With gas pipeline issues, had to go ( find) a place that had gas.... almost on fumes before we found one .

Samuel C. 
Rating:
4.0

Quick and easy folks to deal with.

Kristen N. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Very friendly

Joshua R. 
Rating:
5.0

Uhaul trucks are not well Maintained by the company. The office personnel never know what shape the trucks are in. The transmission slipped on the truck I used locally. The office workers were very pleasant to talk with and got me in and out quickly. She fixed the issue that I had when I did my online reservation. Highly recommended!

Sharon T. 
Rating:
4.0

Will rent from this location for any future needs

DON M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

Ramon R. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

They were very helpful.

KELLY R. 
Rating:
5.0

Great location. Good folks

JASON L. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
4.0

When asked to take a pic if the truck location, the instructions stated that the location could be given permission in settings. 20 minutes later and we could not find it. Then the system decided we no longer needed it to move forward. Check that your instructions work the same for Apple and android!

SARAH D. 
Rating:
5.0

Customer did not leave a comment.

ANITA G. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Very nice people that work there. Very helpful.

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
No reviews have been submitted for this location.

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