Customer Reviews for First Class Auto Sales & Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of First Class Auto Sales & Service

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Sibyl C. on

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Only thing I think is you need Jack stand for u haul trailer.It was hard for my husband to unhook.

Shaun F. on

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Robert A. on

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Lucy G. on

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The truck was great....the location left something to be desired. The web site and even the door in the shop showed they opened at 9am. I had movers waiting at a nearby storage unit at 9:3o, as the truck was to be picked up then. After driving from Florida to Tennessee, I was unfamiliar with the U-Haul pickup location. Arriving at 9:20 for a scheduled 9:30 pick up, it was frustrating to find the shop closed, despite signs showing it opened at 9. I waited 45 minutes and ultimately called General uhaul number to please advise. They were helpful and got me good info fast. The shop opened by ten, but I really would’ve appreciated a phone call letters know they would be late opening. I could’ve worked with the facts. Moving is stressful enough without all the extra unknowns. I appreciate U-Haul being responsive though.... Guess it was just one of those “stuff happens” moments!

sam T. on

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Took forever to even get hooked to the trailer and I then did a light check and one wasnt working. Instead of quickly fixing the bulb he recommended to get another trailer and I was not gonna stick around for that

David L. on

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DAVID K. on

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When your good your good

Betty lou L. on

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Jaime R. on

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Gary R. on

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William R. on

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Great folks and very helpful.

HENRY Y. on

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Vanh S. on

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Vickie L. on

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Dakota H. on

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The guys in the office didn’t know anything and wasn’t helpful. The main guy wasn’t in the office.

Robin T. on

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They had to change the light pigtail as it was frayed out and there wasn’t another motorcycle trailer there. Had to wait while they changed it but the manager/owner was great in taking care of it.

ROBBERT B. on

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We were at our apointed time to pick up our truck, but no one there to meet us but they arrived about 45 min. late.

Daniel S. on

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Melody R. on

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Joey T. on

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Robert B. on

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No issues here. They said where to park it, they used their phone and said, “you are good to go”.

charlton V. on

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Charged us for 5 miles extra mileage and we had bought quart of oil and added, even though we returned it with more gas than on pickup. Drop off was fine. Penske forever after this.

Nicholas C. on

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Dana T. on

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ROBERT M. on

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Michael M. on

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Casey S. on

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William A. on

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ronda S. on

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ronda S. on

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