I rented a UHaul Trailer from NC to AZ. Because I am a disabled Veteran and there was a tropical storm after I picked it up and I was by myself they gave me extra days. All included and reflected in my contract when I picked up the trailer. I paid in full. I returned it a day earlier than my contract required. Returned 18 July 21. Contract required return 19 July. When I returned it at a small location "Fishes" in AZ The woman there helped me unhook it and looked the trailer over. I asked her if everything was good and if there was anything else. She said "No, you're good to go." I said thank you and left. Then on the 21st I noticed the pending charges. I called the Wilmington Regional Office and she looked at the "extra" charges aside what I paid in full to rent. She said the woman wrote that I didn't turn the trailer in until the 20th so she was charging a cleaning fee as it was the only way to charge for extra days. I told Mary This trailer I had washed and swept out and was cleaner than when I picked it up. She said she was going to enter a grievance and a regional manager in AZ would contact me within 24 hours which didn't happen. I heard from no one. She also agreed that I should dispute the charges. I did return the trailer as was required by my contract days. "on the 18th a day early" The trailer was clean and I didn't take extra days past my contract. This is infuriating and wrong that this woman is trying to defraud me of extra funds in this way. She's trying to pull a fast one on me. I will never use this small location again. I still have a copy of this contract. Stay Away and Don't turn your UHaul in Here. Find a Different PU Drop Off Location. Very Respectfully, Gunny G USMCFRANK G.
Customer Reviews for Fishs Hitches And Rentals LLC
(U-Haul Neighborhood Dealer)
Gilbert, AZ 85296
(NE Corner of Gilbert Rd & Warner Rd)
Services at this Location:
- Mon: 8 am - 12 pm
- Tue-Fri: 8 am - 5 pm
- Sat: 8 am - 3 pm
- Sun: 8:30 am - 11:30 am
Special Operating Hours
- 7/27/2021: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man who handled my pick-up was very helpful and even went so far as to adjust the mirrors for me while I was sitting in the car. Excellent serviceBRIAN K.
The service was excellent, and the rep went above and beyond to be helpful and informative. Howeverâ€¦ although you can park next door (there isn't any parking at site) you aren't told that. My only complaint is that the truck was dirty; to the point that there was dried up baby vomit on the passenger seat and floor.CHRISTIE M.
Customer did not leave a comment.Rosana M.
They didn't give me the Dolly that I rented and they Andes charging me $60.00 for the Dolly!!ELIZABETH R.
Customer did not leave a comment.SARA N.
This location should seriously be visited. It is in VERY poor condition ... it smells horrible, It is truly hard to stand in there while you are trying to do business because of the smell. The chairs in the office are very gross and so is everything else. The first truck that I was given seemed clean but the battery was dead so we had to switch trucks. That truck was very muddy inside as well. The man was pleasant so I'm not trying to be harsh but there is clearly an overall hygiene issue here. Beyond unacceptable on a professional level.Patty Z.
Customer did not leave a comment.Darnell C.
Customer did not leave a comment.BERNARD R.
Guy who works there is a rockstar! Very nice guy!!DAVID F.
I could not have had a better experience! Staff was very friendly, efficient and quick. I will definitely recommend and use Fishs Hitches and Rentals LLC for all of my rentals needs! Thank-You!Todd G.
Great job, thanksBRUCE S.
Customer did not leave a comment.JERALD S.
Not a thing. Excellent service from very genuine people. I'll buy there again.JAMES R.
Customer did not leave a comment.Jonathan A.
Customer did not leave a comment.ADAM S.
Customer did not leave a comment.FRANCISCO G.
Customer did not leave a comment.KASEY G.
Customer did not leave a comment.LEE N.
Customer did not leave a comment.FRANCIS C.
Customer did not leave a comment.Matthew F.
The couple were very personable and efficient.RYAN D.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.PURNIMA S.
More clear instruction on return after hours. Everything came via email prior and I was searching for my check out on my email. After returning without completing and calling the uhaul corporate number, it was then that I realized the check out instructions were sent via text message. At that point I did not return to the location to check out. Other than that great experience.Monica J.
Customer did not leave a comment.ERIC V.
Customer did not leave a comment.COREY H.
Offer a bottle of water. It is very hot in Arizona.Jackson D.
Jason was freaking awesome!!HAWLEY KATHLEEN J.
Customer did not leave a comment.JOHN V.
Customer did not leave a comment.Steven P.
I showed up for my trailer at 9am for my tailer (which I reserved for) but was told it would not be available till 10;30 am. I had moving people coming to load at 9:30 am so I could not wait. I needed something bad so I rented a truck from them which ended up costing me $65 instead of $20 for a trailer. The rental place offered me nothing for the hastle they created?Linda G.
Customer did not leave a comment.BRANDY S.
Customer did not leave a comment.MARK H.
better signage for the location. also it is very dark inside. the personnel were friendly and easy to work with.Wayne G.
Customer did not leave a comment.LAWRENCE P.
Great people working at this facility. Easy turn-in process.Daniel G.
Customer did not leave a comment.Therese W.
Good to work withALAN S.
Thank You!Tom W.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.ANTONIO C.
Great service!ROBERT M.
They said I didnt return the furniture pads, not true just trying to make money and charge people excess fee's. Will not use again at this location.Joshua G.
Nothing. Everything went perfectly smooth.GARRY K.
The whole process was quick ,easy and painless. This will be my go to facility when in need of a trailer.KIP L.
Customer did not leave a comment.AARON L.
Trailer wasn't connected correctly - the hitch wasn't attached properly- and was only attached by the safety chain. It only took a minute to realize there was a serious problem, but I had just pulled into the street and so I had to cross traffic to reach the opposite side of the street. The proprieter came over and hooked it correctly. Still it was pretty tense for a few minutes with traffic trying to get around me. You should know the rental location was filthy, disheveled and trashed out. I have taken a few photos if you'd like. Finally, to top it all off, when the propriator came around the desk, he was wearing pajama bottoms. I'm not kidding. Again, I can send you pictures. A company like Uhaul has a good reputation, but you should take a look at this operation. It's an embarrassment.MANFRED D.
Customer did not leave a comment.Shelsi G.
Customer did not leave a comment.THEONA V.
Customer did not leave a comment.Pierino D.
Customer did not leave a comment.RICHARD F.
Great Service!!!!!!KHALIFAH R.
Customer did not leave a comment.Edmund L.
Customer did not leave a comment.GERALD L.
Customer did not leave a comment.GARY P.
No improvements. Kudos to owner. Online checkin and out didn't work for me so I was able to walk in and get checked out easily.JAMES P.
Everything was wonderful.RHONDA G.
Easy drop off and I actually got help unhooking the trailer. Thanks!KIMBERLY B.
It served its purposeGREG N.
Quick service!!CYNTHIA F.
Very nice people to work withJOSEPH S.
To begin with, have staff there and available to assist during the hours that are posted of 7:00 am to 3:00 pm on Saturday. I returned the truck at 2:30 pm. There was no one available at that location. I managed to call someone based on a text message I received. The location itself was dirty, rundown and had overflowing trash cans on a dirt lot that did not look cared for in the least that had two other U-Haul trucks on it or I would not have known this is where the truck should be left. There was no one available to inspect or lock the back of the truck where I left the dollies and blankets as requested. I dropped the keys and the rental contract in the box mounted near the door.Robin E.
I had my rental for 24 hours. My drop off time was 5:30pm! We got there just before that and you charged me for a full day again!!! Absolutely not ok!!!! When we got there I got right on customer chat to let them know that it took us a few minutes to park because the parking lot is way too small. It was only a few minutes after that we put the key in the dropbox and I cannot believe that you would charge for a full day knowing that. You can look in the chat box and see that I was trying to get a hold of an agent and no one ever responded. I expect a full refund for that day within 24 hours or I will escalate this hire. I tried to call your customer service and sat on hold for 25 minutes with no answering. How do you run a business and not have anyone available to talk to? It's a Wednesday afternoon it's not a weekend. I will never rent from U-Haul if this is not fixed. I also told the agent and chat we never use the dolly which you could see because it was never unlocked and ask for the refund for the dolly and did not get that. We left it was much more gas than what it had and then you dare charge for an extra day when we were there on time and we told the agent in chat that we were having to be a few minutes late because of parking? This is awful customer service and I expect a response within 24 hours it is April 1 and I expect a response by April 2 and a refund.Melissa R.
Customer did not leave a comment.Arthur T.
Customer did not leave a comment.DANIEL P.
Fast and friendly. Awesome place.SHELDON K.
Great ServiceHEBER P.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.guadalupe C.
Customer did not leave a comment.DONNIE B.
Customer did not leave a comment.RENEE B.
No comment, thanksJOHN N.
Customer did not leave a comment.Kiersten M.
Customer did not leave a comment.TERRENCE D.
The service was great and check out was fast, these guys know how to get it done. The cab of truck was not clean but no big deal. I would recommend these guys to everyone. And great price for the rental.LEX P.
Customer did not leave a comment.ANTONIO G.
Easy and quick pick upBrett Z.
Customer did not leave a comment.JANIS G.
Confirmed confirmation via phone the day before. Also had emailed confirmation. Showed up at correct address at correct time and they did not have my truck. I had to go to a different site.KATELYN R.
Customer did not leave a comment.SAMUEL O.
Customer did not leave a comment.BRIAN P.
Super nice guy was there when I dropped off the truck. The app was very hard to work with: slow and confusing. The app also forced me to buy insurance when I am already fully covered by my Auto policy.Dion C.
Customer did not leave a comment.JERRY H.
Customer did not leave a comment.Leah B.
Customer did not leave a comment.Maria S.
Customer did not leave a comment.KEITH F.
They are awesome and very accommodating. We were going through a number of different things this week alone but they were very understanding when we needed an extension of the U-Haul.Tatyanna M.
Customer did not leave a comment.JOHN W.
Had to down load an app to scan my drivers license we never did get the app to work I tried on my phone and the attendant tried on his phone he finally had to take the information manuallyGlen D.
Customer did not leave a comment.TASBIRUN U.
Customer did not leave a comment.ANDERS N.
Customer did not leave a comment.JEFFREY P.
Customer did not leave a comment.Heather A.
Customer did not leave a comment.RAMONA L.
Customer did not leave a comment.REFUGIO C.
Customer did not leave a comment.GRISEL N.
Owner helped with mounting of uhaul and had pin we needed available to purchase .Scott J.
Customer did not leave a comment.LUCIA S.
Customer did not leave a comment.GEORGIAN F.