Customer Reviews for Five Star Store It Airey Court LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Five Star Store It Airey Court LLC

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Cheryl D. on

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Customer did not leave a comment.

Chris K. on

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When I arrived, I followed the 'get your truck' instructions. We got the code for the gate and went inside near the truck. Then the instructions said we needed to get the key, which was outside the gate. If the key is outside the gate, maybe have the instructions to get the key BEFORE entering the gate. Also, there was zero instructions on how to exit through the gate. We found the panel and tried the same code as the other panel and it worked, but this was just a guess. Upon returning the truck, the code was not displayed. I remembered the code from earlier, but you really should display it again for those that might not remember.

Jill D. on

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It was very convenient and Loretta in the office went out of her way to make the rental process quick and smooth. Thank you

Mindy M. on

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Kathleen B. on

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Jacqueline L. on

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I had a terrible time with online pick-up. I was booted off the online platform because my emergency contact did not recognize the phone number from Uhaul and then was not told that uHAUL would appear as a "foreign number" from Arizona, not Michigan. Then, they called during work hours, which most of my emergency numbers would not be able to pick up at that time! I had to go back to my apartment, wait with the movers, and return when A STAFF MEMBER was available at the local site. When I attempted to call to ask what happened to the online check in, I was transferred three times, and then was stuck in a dead end. I won't be doing online pick up again!

Anthony U. on

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Christine R. on

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The attendant was fantastic and friendly. I was given a vehicle with less than a quarter of a tank. The paperwork said quarter of a tank. No vehicle should be given out without at least a half a tank.