Customer Reviews for Fleming Moving Store
(U-Haul Neighborhood Dealer)

126 reviews

4221 Pleasant Valley Rd Unit 106   Virginia Beach, VA 23464

(757) 319-4685

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(757) 319-4685

4221 Pleasant Valley Rd Unit 106
Virginia Beach, VA 23464

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

very pleasant experience. friendly customer service

Dominic D. 
Rating:
1.0

Fleming Moving and Storage issued a 6' x 12' trailer that was not safe. The tongue was bent 20-30 degrees to the side causing a substantial drift to the right at low speeds. Additionally, only one of the three chains has a hook. If a mishap had occured the trailers safety systems would not have functioned properly. I only noticed the bent trailer frame after fully loading the trailer as I had previously trusted U-Haul to issue safe equipment. Luckily I was able to swap the trailer after several hours waiting on hold and a couple dropped calls with customer service. In the future I will only rent from U-Haul service centers.

John D. 
Rating:
5.0

Very accommodating, covered everything to make me feel that my business was appreciated.

William S. 
Rating:
3.0

The truck had no ramp. The rep didn't leave the location to come out to vehicle. I order an appliance dolly and none there. And how are we setting up one way when I had to go va beach to get a truck and my stuff was suffolk going to norfolk.

Tina G. 
Rating:
5.0

Improve the app and self pick up process

Rodney S. 
Rating:
3.0

Customer did not leave a comment.

christopher T. 
Rating:
2.0

Location was terrible. No one showed up until 8:15, and the person who showed up wasn't the uhaul provider. The transaction was conducted via FaceTime with the third parties phone. The tow dolly safety chains were broken and not usable. This caused me to nearly lose my towed vehicle during my trip when the tire straps failed. The passenger side trailer light also did not work.

JOHN N. 
Rating:
4.0

Customer did not leave a comment.

HORST E. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
1.0

Neighborhood location didn't answer phone calls and didn't have a voicemail setup. They did finally call back my number after multiple calls over a three hour period. Rental showroom was a mess and had to be unlocked to access. Paperwork for the rental was not processed while I waited for a half hour, I left with only a verbal agreement to send the paperwork via email, then the contract was cancelled while I drove home, and re-contracted by phone through the tracking office. This extended equipment pick up process took valuable time from my short move timetable. Not to mention the drive time between picking up equipment at different locations. The truck was over 1.5 hours west of my home, I had to leave my car at that location, and drive the uhaul truck to pick up the auto trailer. The trailer was 1.75 hours southeast of the truck location. Neither the truck or trailer locations had an appliance dolly, so I had to call different stores myself to find, rent, and pick up that separately. I eventually got a neighbor to drive me back out to the location of the truck rental to get my car (another 3 hours of wasted time). I've rented many Uhaul trucks and trailers for moving over the years and this was the worst overall experience to pick up equipment... period.

Jeffrey A. 
Rating:
1.0

The employees can be on time, courteous and not be high on the job.

Glendaria S. 
Rating:
5.0

Very professional and friendly. Great experience.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

darren M. 
Rating:
4.0

Customer service at this location was great. I received a call confirming my appointment for drop. I was asked about the service I received and if the equipment was satisfactory.

DEREK G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

None at this time.

JONATHAN S. 
Rating:
5.0

They have great customer service in I was asked questions and they explained to what to do and what to expect. Great location also.!

JUDITHANNMARIE L. 
Rating:
5.0

Nothing. The staff is great.

RICHARDPATRICK M. 
Rating:
5.0

They did not have pads but that worked for the better anyway.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

ROGER N. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Na

RENATO S. 
Rating:
4.0

Just dropped off - never spoke to anyone here.

Selena C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMKEITH R. 
Rating:
5.0

Rep met me in parking lot to help park and disconnect. Friendly and convenient!!!

DEREKBRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
3.0

I had no issues with the truck rental, but the hired moving help was unsatisfactory.

TONYEMICHELLE R. 
Rating:
1.0

Customer did not leave a comment.

THOMASWAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Caleb R. 
Rating:
2.0

Engine light on and cargo area had dirt and dried mud inside

FELICIADELMORIA S. 
Rating:
5.0

This was quick and easy. They was super sweet and fast.

DUNHYELELIZABETH M. 
Rating:
5.0

Everything is fine.

MICHAELJOHN S. 
Rating:
3.0

Customer did not leave a comment.

Melinda M. 
Rating:
5.0

Very professional

STEVENANTHONY C. 
Rating:
1.0

It was horrible, I didn't know were to park and the guy that help me was very rude and said can you move the truck yelling at me and said people like you(Hispanic) , I just left I feel that United States is a free country with diversity and great talent but racist people do exist and I would not like this go happen to no one else.

SERGIO D. 
Rating:
4.0

Keep up the great work.

ROGER N. 
Rating:
5.0

Everything was great! Awesome job and great customer service felt like family.

TANYAPAGE H. 
Rating:
5.0

Customer did not leave a comment.

CLARKDUANE E. 
Rating:
4.0

Customer did not leave a comment.

Alexandra T. 
Rating:
3.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

The folks there were not only courteous, but professional and knowledgeable. I would certainly recommend this location to others. Also, should I find myself in the area and in need of a Uhaul, I will stop here first.

FRANKDOUGLAS T. 
Rating:
5.0

Very professional, kind and polite

KIM W. 
Rating:
4.0

Customer did not leave a comment.

CHAD B. 
Rating:
4.0

Customer did not leave a comment.

MARVINEARL C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

TERRANCEJERMAINE J. 
Rating:
5.0

One dealer did not have what I needed. She looked to find it and reserved it for me. Nothing to change , very helpful

AUSTINLAWRENCE W. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
3.0

Truck it was Clean drive s okay had no problems with it. Just hope I could have gotten a smaller truck

SARAHDELVON W. 
Rating:
5.0

Nothing. Service was perfect!!!

JEFFREY M. 
Rating:
3.0

Customer did not leave a comment.

RHODORABORROMEO B. 
Rating:
5.0

Customer did not leave a comment.

JASONTROY B. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
3.0

This store was great, but our original reservation was much closer to our home, but a few hours before pickup we received a call saying that there was no trailer available today so we had to go all the way out to Virginia Beach to pick one up at this new location. Added a lot of stress to our moving day.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
4.0

Customer did not leave a comment.

Terrance J. 
Rating:
5.0

Customer did not leave a comment.

Santo F. 
Rating:
5.0

Customer did not leave a comment.

Romonta T. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

This location was phenomenal. The employees were extremely helpful and considerate. Would drive further to use them again

BRIANDEREK R. 
Rating:
5.0

Customer did not leave a comment.

JESSICALYNNE P. 
Rating:
5.0

They had excellent customer service and were fast and efficient with our drop off experience. This is somewhere I would give my money too and would highly recommend going there for any moving needs!

MARYCATHERINE H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Again nothing at all. The salesperson greeted me and was very helpful assisting me while parking. She answered all my questions and was very professional.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

GERRYDAMON R. 
Rating:
5.0

This was a really good experience for renting a moving truck. That rarely happens for me. Thank you for the quick and easy process. Also, thanks for the last minute rental when my other reservation fell through. Very awesome service. I would say the truck I rented may need a little attention to the steering.

BRANDIM G. 
Rating:
1.0

I returned a truck and they didn't notice it was back until 3 days later. They charged me for those days.

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

JAMESEDWARD J. 
Rating:
5.0

Customer did not leave a comment.

BRIANALGIERE H. 
Rating:
3.0

The ac didn't work. When you drove on the interstate with the window down the seatbelt beat against the cab. It was very loud. Very poor maintenance on the ac issue and it was 87 degrees.

CHARLESRICHARD B. 
Rating:
3.0

Customer did not leave a comment.

DENNISRAY J. 
Rating:
5.0

Customer did not leave a comment.

KELLYLYNN B. 
Rating:
5.0

Customer did not leave a comment.

Justin U. 
Rating:
3.0

Had minimal contact as it was but a drop-off

BARRY N. 
Rating:
5.0

Customer did not leave a comment.

WIL W. 
Rating:
5.0

Customer did not leave a comment.

BIANCA M. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

The ladies at this location were LIFESAVERS. The made the process incredibly quick and easy. And I am very much grateful for their patience. Two thumbs waaaaaayyyyy up.

MEGHANVICTORIA R. 
Rating:
5.0

Customer did not leave a comment.

Shelby W. 
Rating:
5.0

Customer did not leave a comment.

LOVELL W. 
Rating:
5.0

Customer did not leave a comment.

Chase B. 
Rating:
4.0

Customer did not leave a comment.

DOROTHY H. 
Rating:
5.0

Very friendly and knowledgable staff. Will refer to friends and family.

Julian R. 
Rating:
5.0

Customer did not leave a comment.

FRANK K. 
Rating:
5.0

The vehicle was clean and well maintained, however, with over 100,000 miles on the truck it may be time to perform a complete overhaul of the vehicle.

JAMESWILLIAM P. 
Rating:
3.0

Staff was friendly and helpful, but the exterior of the truck was filthy.

MARK B. 
Rating:
2.0

Was overcharged. Then told to call the main Customer service number nothing they could do. Called with avg wait time 20 minutes, but hung up after 51 minutes before anyone picked up. Eventually got my refund but I still don't know why I was overcharged and my refund was too much.

Brian M. 
Rating:
5.0

Very friendly and helpful service! I couldn't have been happier with the staff at this location!

CONOR L. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Nicole J. 
Rating:
2.0

The two stars are for the associate being so nice. However, she was not trained at all on the job, so she had to call someone who walked her through the process step by step. This took 25 minutes into my reservation, that I did not get added onto the end of my time. She did not know that I was coming to pick up the truck- even though, I made the reservation online the day prior and filled out all required documents. I should have just been able to walk up and get the keys. Additionally, the truck was poorly maintained. It was shaking and made extremely loud noises. The steering was awful and the gasket on the driver side door completely fell off after one door close. The location was convenient, but everything else was awful.

Chelsey C. 
Rating:
3.0

Uhall charged me 10 miles over what I drove. They said computer system automatically did that but I need to call customer service. Not very professional

VALENTINEMICHAEL L. 
Rating:
5.0

Best customer service

JENNYLYNN T. 
Rating:
2.0

Will not recommend UHaul to anyone!!!

ZANDRAKIMBERLY L. 
Rating:
3.0

I just didn't like having to go 10 miles further than my originally requested pickup point. Cost me time, gas and money.

THOMASWILLIAM V. 
Rating:
5.0

Absolutely. Easy access to the parking area. well lite area. Friendly Family business.

JOSEPHEDWARD M. 
No reviews have been submitted for this location.

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