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Moussa S
Customer Reviews for Flip Mode Barber Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location had me in and on my way quickly. The customer service was great.
Bobby TIt was an easy process. I experienced great customer service and easy pickup and return.
harley pYall did great
Bill SDog hair in the cab and smell. Tail light was out as well and no repairs available there. Had to go to another dealership to fix that.
Bryan VPrompt and excellent service
Linda GThe tire was flat and there were baby cockroaches crawling on the floorboard.
KAYTLIN GThe owner of this location was very helpful, accommodating and had very reasonable rates.
Jean Sthe ladies were very nice to help me make the reservations and driver license picture because i had a very hard time to do this on line.
Micheline CAll good
Yonas MI would just make it clearer on the website that you need registration, insurance and a local drivers license to rent from this location. We chose it to move our son into his dorm and we’re lucky we are Floridians and had what we needed.
Sandra PDirty and there was a smoked blunt in the vehicle
Dujey RAfter attempting to return the worker was extremely helpful and assisted with this return
joshua rthis location is in a bad part of town, my equipment was not there. she sat in a barber chair while getting me checked in in her barber chair, this isnt appropriate for a uhaul destination
Timothy WI was overcharged and there was no check in check out process. How did I get changed for less than an hour trip plus the fee to waive the insurance. I picked up the truck at a barbershop.
Medea Deverything is great
Edna MVery pleased with service and the vehicle was clean and with no strange odors!! Will do business again.
Otis HAfter getting the vehicle and being broke down the time that I was supposed to have it I was told that I could keep it for 24 hours to do what I needed to do once I turned it in I was charged twice once for $58 and then once for $31 and change and no one is still yet to tell me why I was charged two times for a vehicle
Martha HThe place of business, Flip Mode barber shop was very friendly and very courteous and helping me acquire and use the U-Haul pickup truck. I definitely will be using them again in the near future
Richard CWalked into barber shop to find person literally licking their fingers while eating lunch. Person who could rent vehicle was not available… employee had to call person and it took over 30 minutes to get vehicle.. BTW. I did not make reservation at this location nor did I desire to pick up at this location…
Arthur PCompletely satisfied
GARY MVery hard to locate in complex. No signage. Nice guy but left not sure since nothing given to us on return of truck
Tommy LNeed more space for inside and out side.
winly vHonest is good service and fast no hassle
Mirnay LOne of the best and quickest experiences!
Regina BEnsure all the equipment that’s been ordered is in the truck. If not available at the site, please have the system advise the client. You’ll know before you arrive.
Renee Mclean the trucks! ours had a disturbing urine smell and a breakfast sandwich behind the seat.....
John HKeep doing what you do to serve customers.
Jerry GThe people at the pick up place are so nice, but the overall U-Haul company itself is crap! Will never use the company again nothing personal with the pickup location
CHRISTINE KNothing. The lady who works there I have only spoken with by phone but is always very nice!
SUSAN SOvercharging me is not fair when I put in gas and only went 8 miles
Samantha PTow mode was stuck 'on' Location was weird to find. Overall really good though
John SVery convenient.
MICHAEL SEasy drop-of after hours with no issues at all. Thank you!
EMILY VVery friendly and helpful
Keno WExcellent customer service
Louis CThe location was convenient
ESTAVIA SJust have the hand cart attached to wall of truck.
RYAN HCracked out man in parking lot screaming and coming up to cars banging on windows. Was very scared to get out of vehicle to take pictures and return key. My key didn’t fit in the lock box.. so the barber sitting on the bench outside smoking a cigarette on their cell phone said “I’ll take it” when they noticed me. Wasn’t even sure if this was acceptable. Very sketchy location.
Tianna IService was excellent. Would rent from here again.
Tina WNot a thing
george fThe way you double charged my card without talking to me was very unfair due to the gas $46.00 when I sent a picture that the gas was not where you said it was in the beginning.
FELTINA LService was great! Rep (Ms Lee) at Flip Mode was courteous, friendly and knowledgeable. Experience was easier than at any other U-Haul location that I have dealt with.
Christine COwner very professional and friendly. Fast easy process, and will be coming to the same place for all of my future moves.
Christine BThey didn’t check the truck for gas or clean or miles on the truck then charge me for something they didn’t check
april dThe truck I rented was full of dog hair. It's sad to say that I'm allergic to dogs. I had to stop to vacuum it out and take a Benadryl. I love U-HAUL but Please... Hold your associates responsible for the upkeep of your trucks. ( No one walked outside with me to inspect the van. The girl Lisa was cutting hair).
DELORIS CTruck was dirty and given to me at quarter tank. They charged me to fill the whole tank.
Jan-Carlos MWell my order was to be checked in online so I didn't need the place to be open is what uhaul order payment online said business not open use mobile app to the link for keys. Well when I got there mobile app said check inside well on a Sunday this business didn't open until 1pm my pickup was at 10. So if the business was not open I would have to wait until 1pm to get a key when my reservation was at 10am that was totally wrong and unfair of uhaul if I had to wait. Luckily a nice awesome lady had the store open for something and she helped me by calling uhaul and doing the rest of the steps uhaul never sent me. She had the keys inside her business and I asked why they schedule me for 10am if you don't open until 1pm if she wasn't happen to be there getting something I would have never gotten the key. Uhaul needs to be better at no contact online pick up. How would I get the key at 10 if nobody was there until 1pm. The business was awesome to help me so thankful everyone was in the right place at the right time or this was going to be a bad experience for uhaul. Fix it uhaul so others are not confused. Business where pickup was was great 👍.
Keith SHave someone on site to handle the rentals. I had to wait in a barber shop for 30 minutes to get my u haul when I had already done everything online and even did the pre-check in. We got there at 10 and didn’t get the u haul until 10:30. Also. I had elected to decline the insurance when I signed up online and the rep tried to charge me for it.
Eric SGreat service
Robert WMake sure all tires on trucks are manageable.
Kierra WThey were so very workable
Canary TI was scheduled to pick up the U-Haul at 8:30 a.m.. however the barbershop did not open at 1:00 it took me an hour and a half to find someone and finally get the U-Haul truck. I should not have been allowed to schedule a pickup time when the business was not open to give me the key. It was very frustrating and time consuming and I think a discount is in order.
Sherri JThey were very helpful.
Phoebe Cyou charged me $38 and something cents which was the price of it but you didn't tell me there was $11.65 if I'm not mistaken 4 you using my card
Taza BThis location needs hire more help. Our appointment time was at 12 pm and we did not receive the keys to the truck until 12:45 pm. We had movers waiting for us so this was very inconvenient.
Chelce HI was charged for gas however I took a pic of the gas and mileage before leaving. I replaced the gas on what it was when I got the truck, I worked like a refund of 20.00 please
SABRINA M