Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great, but the app experience was not so great.
Chelce Carter
Rating:
5.0
We were very well taken care of as we rented the trailer.
Jack Luzader
Rating:
5.0
Customer did not leave a comment.
Debby Droppleman
Rating:
3.0
Easy to maneuver on their site.
Cynthia Hunter
Rating:
5.0
Customer did not leave a comment.
Wayne Wicker
Rating:
5.0
Clean truck and comfortable to drive
Abdoulaye Diallo
Rating:
5.0
We scheduled the uhaul trailer on the website. Very user friendly and ready at the time scheduled.
Steven Foster
Rating:
4.0
Customer did not leave a comment.
Rebecca Wood
Rating:
3.0
Customer did not leave a comment.
David Vance
Rating:
4.0
Customer did not leave a comment.
adam palmer
Rating:
3.0
Customer did not leave a comment.
Joshua Myers
Rating:
5.0
Customer did not leave a comment.
James Conley
Rating:
3.0
When vehicle is returned early people should get money back as long as it is clean which mine was and I replaced gas
Mark Holloway
Rating:
1.0
Firstly I got to the lot then had to proceed to fill out and half hours worth of paperwork couldn’t even except a state issued ID because it was paper so the photo wouldn’t work and then after using my fiancé‘s ID because of that formality I get the vehicle it hasn’t had it oil changed in so long it will not even show the odometer only says maintenance needed and then mind you I only had this U-Haul cargo van for three hours. They said I drove 270 miles do the math I drove less than 55 miles and that’s overestimating it after adding them up via Maps because they charge me $250 when it should’ve cost me no more than 60-70 and that’s with the accident coverage then I try to chat with someone online and it disconnects me and they cannot reconnect me to him really? Not to mention the tail light front driver side and rear driver side turn signal was out… This car shouldn’t have been rented to anyone at least ethically speaking, but U-Haul proceeded to rent it to me then overcharged me for it I had the van three hours. If you do the math, I’d have to be almost doing 90 miles an hour, the entirety of the rental duration.. it’s truly ridiculous, and not a way to gain repeat customers
Jeff Watkins
Rating:
4.0
Customer did not leave a comment.
Emmitts L Wallace IV
Rating:
5.0
Nothing
James White
Rating:
5.0
Customer did not leave a comment.
Dale Profitt
Rating:
5.0
Customer did not leave a comment.
virgina salvadore
Rating:
3.0
The drop off location was ready to find and the process was ready to complete.
JON BUCHANAN
Rating:
5.0
Customer did not leave a comment.
Ashley Pokorny
Rating:
5.0
Helpful and courtious
Vicky Johnson
Rating:
4.0
Customer did not leave a comment.
Katherine Ayvar
Rating:
5.0
Customer did not leave a comment.
Steve Murdock
Rating:
5.0
Customer did not leave a comment.
MICHAEL GARY
Rating:
5.0
Car hauler very nice . Job welldone
Cliff Dupree
Rating:
5.0
Customer did not leave a comment.
Jacob Crowder
Rating:
5.0
Customer did not leave a comment.
Tom Oswald
Rating:
4.0
Customer did not leave a comment.
ASHLEY HOLLAND
Rating:
5.0
Customer did not leave a comment.
Perry Wood
Rating:
5.0
Customer did not leave a comment.
Jasmin Hopkins
Rating:
5.0
Very nice people and very professional
Kevin CARENDER
Rating:
4.0
Customer did not leave a comment.
Dezaree Blair
Rating:
4.0
The truck pulled to the right
CADELIA Queen
Rating:
5.0
Customer did not leave a comment.
SCOTT PINKERTON
Rating:
5.0
The lady at the front desk was awesome. She was really nice, super helpful, and very professional she deserves a raise!!!
don laroche
Rating:
5.0
Customer did not leave a comment.
Ernest Layne
Rating:
5.0
Customer did not leave a comment.
Rick Duke
Rating:
5.0
Customer did not leave a comment.
Megan Long
Rating:
3.0
Customer did not leave a comment.
ROBIN CARTWRIGHT
Rating:
5.0
Make sure what extras were ordered are actually in the truck. Ordered and paid for a dolly and yet no dolly. Had to move without one. My only complaint is about that.
Catherine Madden
Rating:
5.0
Customer did not leave a comment.
Zachariah Mickler
Rating:
3.0
Customer did not leave a comment.
anne evans
Rating:
5.0
Customer did not leave a comment.
Arlie Parsons
Rating:
5.0
Customer did not leave a comment.
Steven Webb
Rating:
5.0
Customer did not leave a comment.
Jerry Ault
Rating:
3.0
Customer did not leave a comment.
Michael Woolf
Rating:
3.0
Customer did not leave a comment.
Michael Woolf
Rating:
1.0
Make sure gas reading is accurate.
Brian Wormer
Rating:
5.0
Customer did not leave a comment.
Sue Stevens
Rating:
5.0
Customer did not leave a comment.
David Porter
Rating:
5.0
Customer did not leave a comment.
James Conley
Rating:
5.0
Trailer is looking pretty rough. Time for a face lift.
James Conley
Rating:
5.0
Customer did not leave a comment.
Catherine Arbaugh
Rating:
3.0
I rented a trailer. and there was no employee available for my 2:00 in the afternoon return time. I'm 67 years old, and I had to disconnect the trailer and lift it off the hitch all by myself. Tried calling my son to help me, but he was not available. There was a note on the door saying the location was closing at noon that day. Why are they closing at noon when there is a Uhaul trailer due back at 2:00 p.m.? It was a hassle, and I could have hurt myself. I called them and left a message, but I never received a callback or any kind of explanation.
Joseph Chapman
Rating:
5.0
Customer did not leave a comment.
Cassie Stewart
Rating:
5.0
Customer did not leave a comment.
Sarah Pennington
Rating:
5.0
Customer did not leave a comment.
Nathan Jackson
Rating:
5.0
It would be great if U-Haul actually gave me the size of truck that I actually ordered. This location is great. U-Haul corporate policies are terrible.
John Alexander
Rating:
5.0
Customer did not leave a comment.
MIKE GARY
Rating:
5.0
Customer did not leave a comment.
josephina perry
Rating:
5.0
Customer did not leave a comment.
Daniel Smith
Rating:
5.0
The experience was amazing and super quick
Jason Tighe
Rating:
4.0
Customer did not leave a comment.
Jeff Dysert
Rating:
5.0
Great overall experience, thanks!
Ruben Gonzales
Rating:
5.0
Customer did not leave a comment.
STEVEN TAYLOR
Rating:
3.0
I know no one in the area.
Chelle Schrock
Rating:
4.0
Customer did not leave a comment.
Jay sisler
Rating:
2.0
If you're going to be closed on a Saturday (Father's Day), then amend the hours on your website (or at least change your voice mail to say so.) Also, the passenger wiper blade was missing from the truck.
Brian Hardy
Rating:
5.0
Customer did not leave a comment.
Earl Hurst
Rating:
4.0
Nothing needed.
Doug Wood
Rating:
5.0
Customer did not leave a comment.
Kathy Wilker
Rating:
5.0
Customer did not leave a comment.
Joe Schultz
Rating:
5.0
Customer did not leave a comment.
Malissa Conwell
Rating:
5.0
Customer did not leave a comment.
Matthew Finnigan
Rating:
1.0
The roof of the truck i rented leaked water all over my stuff. I was told that I was made aware that the truck leaked and I was using at my own risk. I WAS NEVER TOLD THAT. I'll never use uhaul again because of this.
Joshua Dale
Rating:
3.0
Customer did not leave a comment.
JEFFREY FISHER
Rating:
5.0
Customer did not leave a comment.
nick kirkpatrick
Rating:
5.0
This is for Uhaul not the site, fix the phone check in process. I was having issues checking in the units I used
Kreg Stewart
Rating:
5.0
The U haul android app has issues accepting photos for pickup/return of a vehicle. I had to use my browser to add photos to return. Otherwise it was a good experience.
Joel Fearin
Rating:
5.0
Customer did not leave a comment.
JEAN MOCEK
Rating:
5.0
Just continue the way you did with me. Well organized, pleasant, efficient...it doesn’t get any better.
Thanks
JAMES FLANAGAN
Rating:
3.0
More information when booking about the steps to find the keys and other important information when the location is closed
Cheria Artis
Rating:
3.0
Customer did not leave a comment.
Heather Lees
Rating:
3.0
Customer did not leave a comment.
Debra Orr
Rating:
5.0
This location is super friendly usually always has a truck available
JEFFERY MIRAL
Rating:
4.0
Guys inside were kind and considerate. Very helpful.