They put the wrong info down on the rental form wrong vehicle that was towing it and I picked it up in the vehicle it was towed with. The trailer leaked my daughter’s stuff got wet. He had to change the wires on it and then get his mechanic to hook it up because he couldn’t thank god he did cause he hat the wires for the trailer lights tight so when it turned it would either unplug or snap the wires.
Catrina W
Customer Reviews for Fast and Friendly Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and affordable price.
STEVEN DThe truck I rented had roaches in it. And also the truck was not at pickup location like it was supposed to be on the set date/time I was supposed to pick it up.
darren nGood
wa vOver all my experience with U Haul was awesome very reasonable prices and trucks are very clean and the staff are very friendly courteous and professional and respectful I will recommend family and friends
olivia jQuick and easy I was in and out in 15 minutes
Kevin NStaff is very friendly and helpful.
Dana DVery polite and professional. Staff member found an item that was left in the cab and brought it to us as we were driving away.
Gary CDid not know they were closed on Sundays but they happened to be working and took the truck back anyway.
Sabrina TExcellent service and was able to meet my moving needs.
Kelly LThere was no one at the location for either pick up OR return. I had to call, be transferred, wait, and speak to several uhaul reps to get anything done. This is not the delays I needed. I purposely do not pick locations that are mobile check in/out. If he's not going to be at his location, it should be made a mobile location only
Rebecca SKeep up the good work
Christopher KGreat experience
Florine MRecomendado cien por ciento muy buen servicio y personal muy amable Gracias
GABRIEL AFind a different person to sign on clients. He told me to "Get with the Program" when I asked for assistance with the new U Haul method of having the customer inspect the truck. The Truck's passenger door would not close properly. From now on I will find some other company to rent from.
Carol HEverything was great!
MICHAEL DI actually had a reservation and it was moved to this location because the original promised equipment had electrical issues. Lisa at Discount Storage tried to catch me before I headed to her location but I was already only 10 minutes out. Understand this happens so I will get over it.
Patrick RSaying I was 156 miles over when I was only 6 miles over
eric sWhen entering the office, no lights were on. The yard is disorganized.
Rebecka WThx
Victor AFriendly service
Manuel GExcellent customer service
Kadir FVery friendly and helpful people!!
Frederick RHe is very nice and friendly guy and when I drop off the truck to the other place food market they was crazy charge me $195 , he helps me to get the money back he is good so I will back when I need truck.
ZHI JThe entrance to the location could have been moved noticable. The gate to the entrance was partially closed
Ron CEasy pick up and drop off. Definitely use again.
Charles HAllow 24 hour drop off and not force the customer to have a unit an extra day. Location issues with traffic should be considered. Very dangerous to enter & exit this location
Alton SEverything was Excellent
FREYA SThe customer service at the Transportation Center gave me incorrect instructions on how to exchange my 20’ truck. He sent me to the location where the 26’ truck was and it cost me 3 hours to swap out the trucks. The pickup time listed for the new truck was 2 pm (aprox) but really didn’t leave there until after 4pm. After this I had two storage units reserved (with confirmations) in Ocala, FL and when I called and spoke with the location the second time they then could not find my reservation at all - using the confirmation numbers from the U-Haul confirmation email. I then had to cancel my moving help, rearrange work schedules, babysitter wasn’t available and then try to rebook storage and movers last minute. Also the storage that I was able to find with U-Haul was through a subsidiary and didn’t qualify for the one free month so it cost me $230 more (aprox). Then when I returned the truck they didn’t have not of the additional days I requested at the time of the reservation (originally) or the one additional day that was given for all of the hassle by the “transportation center” so I was overcharged there as well. Worst experience ever!
Aleshia WClean office, clean vehicle, friendly and courteous personnel, good experience.
Robert HThank you very much
Maxon LAll is fine no changes
ishmael rOpen earlier in the morning. Doesn’t open until 9 am.
Tom KThe young lady that helped soo professional and patient. I want to give her recognition because soo many of the youth today are disrespectful and lazy but this young lady went above and beyond. We want her to know that we appreciate her and what she does. I normally use a closer location but we have changed our location to this establishment simply because she has an incredible work ethic and her spirit radiates peace!!! GOD BLESS YOU YOUNG LADY(we will get your name on our next visit)!!!
Dorian HPave the yard
Tom KBetter upkeep with current locations called the 1800uhaul for my reservation and when I arrived at the location was told they didn’t rent uhauls no more spent another 30 minutes waiting for a new location plus the extra driving time but the new location was excellent
David Cmake sure that equipment is serviced before i pick it up
David DNot a professional business environment. Also had to re-answer everything I did on line. Did the paperwork and said goodbye, didn’t go out to the truck with me.
Jerry HWas over charged for 121 miles I did not use on uhaul truck. Called to dispute charge and mileage and basically was told "you did drive that many miles." No offer to adjust amount charged or any solution. Sadly I use this uhaul office monthly and now will no longer will be doing business with them because of the unprofessional business when there is a issue. Note to self make sure you take a picture of odometer yourself upon pick up and return.
Jeffrey GRep didn’t hook up the trailer I did it myself. She didn’t say anything. She pointed to what trailer I was pickup up and walked back into the building. I waited for a little while then hooked up and left.
Joleana SThe girls at the u-haul go above and beyond to make sure you're happy when you leave with the rental I am well pleased and I would highly recommend them to anybody thank you
Melany MTo expensive
CHADWICK PThis location is great but the U-Haul system is totally jacked up because my bank account was wrongfully charged from the Jackson, Mississippi location twice!! My actual bill was less than $100 but these idiots charged my account for someone else's business!!
WILLIAM FThank you!
Cory HYou could make sure there's a truck available when you say it's going to be available had to drive to another town to pick up a truck had trouble with the storage unit
Brandy J