Love the great customer service that was provided from both guys who have worked on 01/06 & 01/07 both were very helpful thank you both !
Valerie S
Customer Reviews for Florida Secure Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app crashed twice in critical moments for two different reservations. I couldn’t figure out how to pick up one car and how to drop off the other one. Every call I made for customer support was over 20 minutes. This was by far the worst experience with uhual in years, no fault of the locations.
Raúl HI absolutely love it!!! They treat you like family here very welcoming great people great team God bless!😊
Michelle SClean interior of truck. A/C did not cool. Needs Freon. Check engine / battery. Took extra time to turn on. Thought it might not start each time I tried.
Christine SThe van was very stable not 100% clean but the overall easy experience from beginning to end is very well appreciated.
Jose SGreat service . Easy pick up
Ugo PFast and easy pick up and drop off
Natalegie PThey offer a Dolli and blanket service they charge for it and they do not deliver to you and they work slow to rate a very bad bad service
Jose SFuel tank at 3/4 tank and charge me for a full tank at my return time...my mistake at time of pick up I shul bring that to at they atention before living.....
MIGUEL TGreat customer service
Barbara SThe team on-site for pick-up was friendly and efficient. I would highly recommend and will use this site again. I dropped off after hours and received a receipt telling me everything I needed to know in a timely manner, this was much appreciated. Thanks very much to the team.
Michael BThe brusque tone and unfriendly manner of the woman who was sitting at the desk behind the counter was not what we expected. We had rented a 15' truck the prior week in Port Orange, and the gentleman was very nice, jovial and pleasant. What a contrast in customer service!
Helen DGreat service always will continue to use.
Barbara SThe truck need some engine oil and wen you do 60 miles e shack
noe fEasy pick up and return, staff very helpful and pleasant. Excellent customer service by the team at Florida Secure Self Storage. Would definitely rent from them again if need.
John GVery helpful and professional.
Scott JGreat service
Ziad CVery efficient
manuel jGreat Service
Barbara SKeep the good work up
pam wGino and team were terrific! They advised me very well, and guided me through this rental. Thank you very much!
Anthony LFlorida Secure Self-Storage staff are great people to deal with and treat their customers like family.
Keith LGreat customer service
Herve ANothing everything went smooth.
sHAWN MI can't think of anything at this time.
Michel GGreat service
David CNothing...The BEST location ever.
Germain MVery professional and process driven. Gino made the rental process quick and professional. I will use the rental services of the location again. Thank you all you did to make it a prefect truck rental experience.
Jose LNeeded a truck for two days and it was the end of the month and I needed to move and they made it happen,Thank God!!!!
NICOLAS D