Customer Reviews for Flowers Plantation Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Flowers Plantation Storage

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Stephanie D. on

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Keith M. on

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Nancy L S. on

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We had a great experience finalizing the rental and then moving in to the climate controlled unit. The man at the desk, Dave, walked us to where the unit was and showed us the two entries for our use.

Sandy C. on

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Sonia D. on

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Earlean E. on

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Cathie H. on

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Robert M. on

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Wallace J. on

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One of the best truck rental experienceservice ever.

Michael G. on

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HORACE S. on

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I good

melinda P. on

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I was greeted, acknowledged Right away and he did have a smile on his face and he went to the length when the print out for the text to come to my phone would not work he found another way of getting it done for me I do really appreciate that so for me good job professionally thanks for your service

Earlean E. on

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Just make sure trucks are facing forward to exit out facility. Overall great service.

Ricky B. on

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Excellent customer service by Bob.

Benjamin Y. on

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We had a really good experience with the location but U-Haul 24-7 any time truck pick up was the worst experience we h e ever had with U-Haul nothing worked at all when I tried to use the app to pick up my rented truck and when I tried to use the website my profile would not show my reservation for the truck I rented. This issue caused me to waste 2 hrs on my moving day due to the issues I was having with picking up my truck. I definitely think some time needs to be put in to making sure the app is working properly so no one else runs in to this issue. This problem has definitely made me not want to use U-Haul in the future.

Brian J. on

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Maria E. on

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Everything was great!

Richard P. on

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Penny H. on

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Negative was the reservation was made online and they didn’t have it when I arrived. Nor did they carry vans which was what my reservation was for. However they did have a truck for my use. If they were booked I would have been out of luck and it would have cost extra.

Jeremy P. on

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Quick and easy. Extremely efficient and friendly.

Jeffrey C. on

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Your U-Haul 24/7 system is extremely slow. Won’t use that again. The man at the counter was very helpful. I’m glad he was there when I needed the truck.

Micheal R. on

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christopher A. on

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Excellent service, very professional and clean - Provided everything I needed, gave me good instructions, and prompt service. Got to my final destination safely and timely without a scratch. Thank you!

John P. on

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On was very helpful after I stopped two days before drop off to check on a storage reservation at his location. I Happened to ask why I couldn’t drop a 6x12 with him, and he said that I could. Much more helpful than the website or either of the reservation agents and Capital Blvd agents I spoke with.

Sarah W. on

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I have a climate controlled unit. Very clean, but still somewhat hot/humid inside. It would be better if it were 24 hour access.

JOHN P. on

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Bob was very pleasant and efficient during checkin.

Anthony B. on

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Walter ensures that I was taken care of. He personally made sure the connections were correctly placed and tight. Ensured I knew everything to know about the trailer. Would go back to him again.

Terry C. on

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HEIDI U. on

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Very clean. Very friendly

MARC B. on

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I WAS OVERCHARGED BANK ACCOUNT WENT NEGATIVE OVERDRAFT FEES

John S. on

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Crystal O. on

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Bob was the best. Gave me “reminder” call to fold blanks I was never told this wen I rented to truckWorked

Jilleen W. on

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Keith B. on

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Vernon M. on

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Mr Bob was very informative

Richard H. on

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jason s. on

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Dave your the best !! Great facilities, thx

David D. on

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Sondra J. on

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Sharon C. on

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Don B. on

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Probably not for rental. Invoice says I dropped it off 9 AM the next morning and the video will show I dropped the truck the night before ~6:30 about 45 minutes past the 24 hour rental. I was told that would not be an issue. I would not have rushed to get the truck back during an already stressful time if I was just going to be charged for a full second day.

Stuart M. on

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Charlotte A. on

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Chris R. on

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I cannot even begin to describe the difficulty this placed caused me. Being a few minutes late, my truck had already been reserved to someone else. That’s fine I get it. However when I got told to go to a different location because my reservation was changed, they didn’t have any knowledge of the reservation (this was 30 mins away). Told me to call the dispatch center in N.C. to get another truck. When I called, someone in Richmond VA answered, they put me on hold for 20 mins and then someone in TAMPA answered! Guess Richmond didn’t think it was their problem. I got bounced around people and locations for over an hour. Meanwhile dealing with a family emergency and having only hours to be out of my hours! I got ZERO help from U-Haul and only problems. When someone in COLUMBIA SC finally decided to be helpful, she acknowledged that this sometimes happened because no one felt like problem solving which is a HUGE issue. When I finally got a truck.... guess what.. it was 45 mins the opposite direction of my move. Nothing has been done to compensate me for this. No one wanted to help. I was furious and will not use them again.

Meredith A. on

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Elizabeth G. on

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Benjamin Y. on

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The online pick needs to be fixed and made a little more stream line I had to wait almost 25min to get the approval for the lock coed so I could get the keys to the truck.

Tim M. on

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Very nice front desk personnel and easy to pull right up and unload!

Juan D. on

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My preferred drop off destination was not recognized by your system and your company is charging me and extra $160. For your mistake, I need my money back in my credit card asap. Juan D.

dawna H. on

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Michael B. on

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Efficient sign-up procedure. Pleasant staff. Professional looking office. Minor glitch very quickly fixed.

Alicia J. on

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N/A

Thomas k C. on

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Very good

Kristie H. on

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5 star! Quick & easy process! Great location!

Beverly W. on

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Everything was handled professional and exactly as we wanted. Thank you very much! Beverly Withrow

Mark T. on

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Nothing, this was a last minute rental and I felt the whole process was as smooth as if it had been reserved weeks in advance. Great job!

Rebecca R. on

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Reserved a unit and asked to see it upon arrival. Very clean and well maintained facility. Bob was helpful and accommodating.

Andrew S. on

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Jim S. on

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Quick and easy

Clarence W. on

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david O. on

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Signage where to drop off unit.

Craig L. on

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Location was very clean -- so was the truck... guy who worked there was friendly.

JOHN L. on

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Rob W. on

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Truck was turned in on Thursday night when it was supposed to be turned in Sunday. There was no credit for turning in the equipment early and thus allowing it to be rerented. Policy or not it's a bad business practice. I was also apparently one blanket short which it looks like I was charged for.

Mick T. on

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Melissa A. on

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We were given incorrect information regarding the drop off location. We wasted time and money due to this. Worst experience I have ever had with UHaul.

Lance H. on

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all good!

jorge C. on

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Customer did not leave a comment.

Justin W. on

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Clean facility with helpful manager, probably owner Bob.

Angelique L. on

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They wanted 2 months up front. When I called no one responded. When I left a message no one returned my call. I had to cancel via email. I was not prepared to pay $250 to store my things

Mindy T. on

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Sylvester C. on

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The Manager Bob was very Helpful and your storage area is very clean ! Thank's Sylvester

Jerry S. on

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Steve B. on

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CLARENCE W. on

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LAQUANDA W. on

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KEVIN T. on

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The truck was VERY noisy. I thought the window was open, but it was as the air flow happening in my 15’ van.

Alvin S. on

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everything was perfect! Bob was the agent in charge of my reservation and was very kind. The truck was clean.I left my keys in the truck and he called me moments after I departed. Thanks Bob.... I would highly recommend this location.

NATAVIA R. on

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The access entrance and hours were convenient. The staff were very friendly and helpful.

David D. on

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Robbie P. on

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Everything went well.

vickie A. on

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Again everything was perfect.

ROBERT H. on

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Bob was super friendly and super helpful. Pro rated in and very reasonable prices. We also rented a U-Haul truck from them and we were in and out in five minutes.

TIFFANY H. on

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Awesome Customer Service

Chris C. on

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The box of the truck leaked in the rain. We had to put a tarp over the box as the truck was sitting in the rain overnight. But overall the truck worked great.

John H. on

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Jay W. on

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Very friendly service and the unit is spotless.

Daniel C. on

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ARTHUR K. on

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Octavia J. on

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Very nice staff and also very helpful!!!

Vanessa S. on

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mike P. on

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Sarah N. on

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The online check-in is a great idea, but website was not seamless at all. Lots of redirecting the was not necessary.

Ryan K. on

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Timothy E. on

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Juan N. on

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Robert W. on

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Excellent service and so convienent - thanks

RIHAM M. on

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I have an unauthorized charge on my credit card of $5.26 which i questioned on 8/18 when I returned the truck & i was told that it was an error and it was refunded.To date, it hasn't been resolved, I've called, emailed and complained to no avail..I'll be filing a dispute with my credit card company.

Elizabeth J. on

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JOANN S. on

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Nothing. Everything was excellent. Staff very friendly and helpful.

JOANN S. on

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Nothing. Great Service. Helpful and friendly staff.

Matthew K. on

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Was extremely understanding of circumstances and adjusted items to not charge extra from the issues during pickup.

Richard S. on

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Joseph I. on

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RICHARD C. on

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Matthew P. on

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Martin K. on

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From the time I set up the rental to the day I dropped off.. U-Hall was spot on. Anytime I called into the main phone line I was always satisfied with the responsiveness. Great job by everyone,. Moving is already a hassle. It was nice not to have any problems with the rental.

Charles C. on

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ANTHONY B. on

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Very friendly and professional.

Craig B. on

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Nothing just keep up the great work. I booked my rental online and put in the wrong date. This location change the reservation and helped my with the rental. GREAT CUSTOMER SERVICE!!! I will always use this location and recommend my friends to do the same.

JOANN S. on

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Absolutely nothing! The service from Bob was above and beyond. The U-haul company has an outstanding image with such a friendly, and customer oriented employee at this location. Thank You U-haul for hiring Bob.

james C. on

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Great experience

Evelyn Q. on

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James F. on

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Robert G. on

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Clyde N. on

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Ken M. on

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upsold 2 units higher than what was requested. nothing explained other than here are your keys and the truck is outside. none of the paperwork was explained how to properly refuel

Rubin H. on

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Lucienne S. on

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GAREY W. on

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Very easy to use.