Equipment smelled strongly of smokeGREGORY L.
Customer Reviews for Fluvanna Self Storage
(U-Haul Neighborhood Dealer)
Palmyra, VA 22963
(Located on Rt 618 between Rt 53 and main gate to Lake Monticello)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat-Sun: 9 am - 4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Courteous and ProfessionalEDUARDOC S.
Customer did not leave a comment.KEVINRYNE C.
Friendly and knowledgeable staff. Very accommodating and excellent customer serviceBRIANWILLIAM B.
My family has had some really bad experiences with UHaul places in the past - either with the facilities being absolute dumps, or with associates being rude. This last experience was so pleasant. The location was easy to find, and the man at the counter was very friendly and helpful. I highly recommend using this location when possible.Anna B.
Customer did not leave a comment.DONNA J.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Trey L. | Overall Experience
A clean and well maintained facility. Supportive and responsive staff.Brian B. | Overall Experience
Customer did not leave a comment.JOHNPIERRE O.
I think gas tanks should always be full when rentedNANCYPREUSS F.
Customer did not leave a comment.JEFFREYCARL S.
Great people.. place is clean and secure.. we kept our stuff in climate control for 6 mo till we found a house.. affordable price for garage sized locker.Jennifer M. | Overall Experience
Customer did not leave a comment.Mark L.
Not my requested location- had to drive 30 minutes out of my way to get my truck- otherwise everything went wellRonald K.
Customer did not leave a comment.MICHELLEVICTORIA B.
Customer did not leave a comment.MONIQUE J.
The truck was dirty when I arrived.CALEBJOHN M.
Customer did not leave a comment.Rebecca L. | Overall Experience
Customer did not leave a comment.MARKWAH L.
I would definitely recommend this facility to others and use it again if I needed storage!Brenda B. | Overall Experience
The people at this site were awesome. Uhaul, however, had things messed up. They did not notify the site until the evening before and as I drove up to pick up the truck, they call me to say there is no truck for me. Wanted me to drive another 60 miles to get one. The people at the site were able to give us a much larger truck so we could still move, but it was extremely stressful.CRAIGANDREW M.
The attendant was very unprofessional and not courteous. The 10 foot truck was not at the site I was directed for pick up. I was suppose to have a truck and return it that day but was limited to 6 hours. I wished I could have received my money back. I'm requesting a 50% fee refund.Maurice C.
Customer did not leave a comment.Franklin H.
Great experience! Thank you!Jana B. | Overall Experience
Customer did not leave a comment.KARLLOREN H.
Customer did not leave a comment.KIRSTENMARIE W.
Customer did not leave a comment.Caitlyn R.
Customer did not leave a comment.KRISTAMARY S.
Customer did not leave a comment.ALAN HISHAM S.
Customer did not leave a comment.Mark L.
We were told no after hours drop due to lot access but then learned we could have. So that was a bit frustrating.ELIZABETHANNE R.
Very friendly and professional will rent againWILLIAM G.
My drop off location was changed twice. When I called uhaul I was told that the location was not changed and my original location was still valid. When I tried to return the uhaul I couldn't because I was over 50 miles from my return location. This added 45 minutes to my drop off. Terrible experience.Jacqueline Magui O.
Customer did not leave a comment.John M.
Customer did not leave a comment.Chris C. | Overall Experience
We saw a closer u haul location on our way home from dropping vehicles off. Why weren't we sent there?TERIBUTLER B.
nnEdward A D.
A pleasure to deal with the folks at this location!GERALDSAWYER H.
Customer did not leave a comment.Sharon C. | Overall Experience
Not a thing. Gary does a great job.LEROYHILTON T.
The gas policy was no very clear or well explained. I rented a van with 3/8ths of a tank. I was expected to return the truck with 3/8ths of a tank. How am I to know the rate of consumption of this vehicle to predict how much gas to put in to reach my destination and return with exactly 3/8ths. If I returned it with less, I would be charged. If I returned with more... no credit. I filled the van right after the rental. Cost me $50. Returned it with 6/8ths. Twice as much as when I picked it up. No credit. This should have been explained more clearly.CHRISTOPHERMATTH F.
Customer did not leave a comment.Charles L. | Overall Experience
The agent under-calculated my trip mileage by 75 miles. It was adjusted when I turned in my UHaul to the North Militant Hwy location in Norfolk VA.KARMA S.
Customer did not leave a comment.DENISEANN J.
It was a last minute thing and they came thru w the rental. We went over 6 miles from estimate but we put extra gas in it but they charged us the extra mileage anyway. The truck had mud all over it inside and out but it worked in a pinch.VINCENTEDWARD H.
the folks at this uhaul facility were super friendly and easy to work with. id recommend them to anyone wishing to store or move things.Beth E. | Overall Experience
Thank you for providing clean, secure, and well-managed units. May be in need of your services sometime in the future and will gladly return. Good luck in the meantime.Alexa D. | Overall Experience
Customer did not leave a comment.Stacie F. | Overall Experience
Originally started my rental at this location and it became my drop off location. Very nice service.Anthony R.
1. Advise customers ahead of time that you close over lunch. 2. Actually clean the trucks 3. When you show pics of the vehicle - don't show stock photos, but show the actual photo! 4. Trying to set up an online account was frustrating and couldn't be done initially as it would not accept some items.Cynthia S.
Customer did not leave a comment.Jannel M. | Overall Experience
Customer did not leave a comment.Brenda F. | Overall Experience
Customer did not leave a comment.Margaret E.
No suggestions for improvement. Staff kind and helpful. Truck clean and worked well. Thank you for a positive experience.ELIZABETHE F.
Customer did not leave a comment.HERB J. | Overall Experience
Customer did not leave a comment.Michael G.
No improvements needed. Outstanding customer service at this location!!PAULNORMAN B.
Customer did not leave a comment.Gabriela D. | Overall Experience
There was a pair of boots and half a bottle of water in drivers area when I got the van. Obviously not sanitized for Covid. Windshield inside was dirty and there was food or sticky stuff on steering well I had to clean off. No way to tell office when I returned key.REBECCASUE B.
Customer did not leave a comment.Donnie P. | Overall Experience
The staff was friendly and very helpful. The facility was clean and well maintained. Overall, a good experience.Michael S. | Overall Experience
Customer did not leave a comment.Bethel S.
Vehicle was perfect - the equipment that I reserved was not available to me. Sadly I had to be without it for my transition.RONALD S.
Thank you for being there when we needed you!Laurel R. | Overall Experience
Greatly appreciated staff support and availability. Great facilities. Would use again and recommend every time. Kind thanks.William R. | Overall Experience
We reserved a truck, had to postpone because of illness. Went to get truck, manager told us we lost our truck. We drove over a hundred miles to get the truck. The manager on the phone was rude. Once we got to U-Haul, I caught him in 2 lies. Not a nice experience.ELIZABETHPAIGE M B.
Customer did not leave a comment.Douglas L.
Not muchCARLA H.
Extremely upset with the original location I was supposed to pick up from. I ended up having to spend more money and make additional trips because I wasn't able to fit everything in the smaller truck I had to settle for. Also, I was late getting back to the house to meet my movers due to the change in location and started the day very stressed and rushed.JOSEPHCLOYD C.
Customer did not leave a comment.LUDWIGJUDE A.
Can I please receive a cost breakdown of this truck? I was told it was only going to cost $450 and it was almost double?Matae B.
Customer did not leave a comment.Rebecca N.
Customer did not leave a comment.Brian M.
Make sure the equipment is clean when you issue it. Ours looked like a mud monster was in it.MICHAELJAY G.
Customer did not leave a comment.Keith O.
Customer did not leave a comment.GABRIELANOEMI YA D.
Gary Watt is very helpful, and the equipment is very nice and taken care ofSandra L.
Make good on your reservation guarantee!!Christopher J.
I haven't rented a uhaul for many years and I was pleasantly surprised at how smooth the process is now. Customer service was excellent as well.Annette G.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.Tolibjon B.
Service was great. The truck was nice - though it REALLY needed cruise control to avoid driver fatigue.LLOYDHARVEY B.
Customer did not leave a comment.Kenneth W.
Customer did not leave a comment.CHRISTOPHERIAN N.
Nothing. Best Uhaul experience ever!DAVIDJOSEPH H.
Customer did not leave a comment.JEREMYMARLOWE F.
Customer did not leave a comment.CHRISTOPHERM A.
Superb! The staff at Fluvanna Self Storage is efficient, courteous, extremely helpful and accommodating. We have used them extensively over the years. We highly recommend them. We thank them for going above and beyond to make all our rentals work out perfectly!MARIA L.
Customer did not leave a comment.Caleb P.
Customer did not leave a comment.CHARLESCLIFTON T.
Very helpful staff, able to answer questions clearly and explain options. Easy check in and check out. Very nicely maintained office and vehicle. Excellent overall and really appreciate the convenience and service offered. Will use again!!Sharlene N.
Customer did not leave a comment.Sheena W.
Excellent personnel at Fluvanna Self-Storage, Roxanna and Gary took care of the rental of the truck and box needs! Will definitely use them again when it's time to move from storage to new house when it is finished in a few months--hopefully!JOHNANDREW H.
Terrible Roadside Assistance service!!! When I used the uhaul Roadside Assistance phone number, it told me to go online to uhaul.com/help- no other assistance was available. What if I could not get on the internet out in the middle of nowhere? I called my rental office twice with no return call received. I finally went on the internet and received assistance. Very bad system design!JAMESFLOYD R.
Customer did not leave a comment.Kenneth O.
Customer did not leave a comment.Brian T.
Customer did not leave a comment.KARENANN P.
Customer did not leave a comment.Elizabeth T.
Very friendly and helpful, easy check in, could not have a better experience than with Fluvanna Self-Storage U-Haul. Thanks.Timothy S.
Customer did not leave a comment.COURTNEYNIGHTENG J.
Everything went okay.SIMONANTHONY PET P.
Kind people_excellent, cooperative quality service_friendly personnel_helpful_ A+ experienceWilliam R.
Great service and value. Thanks!MICHAELLEE B.
Customer did not leave a comment.Robert M.
Fluvanna Self Storage doesn't need improvement!BRENDA B.
Customer did not leave a comment.ALEXACAITLEN C.
Customer did not leave a comment.Susan A.
Great customer service. We got a call that the rental we had reserved had not been returned yet. Gary made it work for us, though, and we got what we needed when we needed it.DOROTHY K.
I reserved a truck in town of Charlottesville and was suppose to pick it on emmet street in Charlottesville. I get there at 8am like agreed upon to pick it up and then the manager says he doesn't have a truck for me and it'll hopefully be in by 3. I reserved this truck earlier that week. I get a call from a women named Autumn and she says that I need to go all the way to Palmyra to get it and I still need to pay for the mileage when I was suppose to pick up the truck in town. This made my day extremely difficult since I was paying movers. I would not recommend U-Haul unless this matter be refunded to me based on what I had to go through.KENNETHFRANCIS G.
Customer did not leave a comment.Matthew U.
Customer did not leave a comment.James W.
Customer did not leave a comment.Raymond B.
Customer did not leave a comment.Joseph M.
Put lunch hours on websiteErnest B.
Great customer service! The young woman in the office was very friendly & helpful. ThanksKent B.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.Charles C.
Simple and swift experienceLaurel R. | Reservation
I had to upgrade my storage to climate control and change the date of moving in - both done easily and without any issues! Gary was knowledgeable and friendly!Rachel S. | Reservation
We were able to get a storage unit in c”Ville which is much more convenient for us.Lee K. | Reservation
The unit was as described, and clean. The facility and grounds were well-kept. It was easy to get my trailer to the unit and unload it.Trent K. | Reservation
Gary was very helpful and accommodating.Heather C. | Reservation
Do not take coupons.Laura B. | Reservation
Fulvanna self storage was responsive and great to work with.Catherine R. | Reservation
The unit was clean and easy to access.Merediith H. | Reservation
Everything went smoothly with moving our items into Fluvanna Self Storage and we thank you for all your assistance!Ursula B. | Reservation
Excellent operations quick and easy move in to a clean storage unt.John F. | Reservation
Very pleased with customer service. Was very easy to change a unit paid for on line and the return of uhaul truck. Definitely would recommend this facility.Rebecca F. | Reservation
Clean facility. Had to change unit size two times before moving in and they were very accommodating.Abigail P. | Reservation
Quick and easy online reservation and unit rental after normal business hours. Facility is extremely clean and well maintainedGary W. | Reservation
The drive out to Fluvanna was beautiful, and the facilities were very organized and clean. Gary was kind and helpful, but none of Uhaul’s online stuff worked - I had to resign the contract in personAnna W. | Reservation
Nice storage facility. Our storage unit was clean and very accessible. Customer service is very good.Robert H. | Reservation
Gary was great in getting me set-up for a climate controlled storage unit. This is the second time using FSS. Kudos to the team!Roy H. | Reservation
Gary was very friendly and remembered seeing my husband's name on a reservation so we didn't end up wrighting a whole new contract.Jeffrey L. | Reservation
Very clean facility, EXCELLENT work by Gary, the manager -- he was very pleasant to deal with, explained in depth all the aspects of our storage unit rental, assured that we were able to get moved inPatricia L. | Reservation
Everything was perfect. Also rented a truck and could not be happier. ThanksGEORGE G. | Overall Experience
Very convenient location with 24hr access was appreciated. We were impressed with the security and lighting that the facility offered and would highly recommend.KRISTI D. | Overall Experience
By far the best U-haul & also best storage we seen in 5+ states…a God-send, personable & going above & beyond! I am limited here to 200 characters, so for full review please see https://goo.gl/bH8nDBSteve B. | Overall Experience
Great facility and customer service!KIM B. | Overall Experience
Gary Wyatt is amazing! Me and my family definitely appreciate him!Victoria T. | Overall Experience
Clean, secure facility. Easy accessibility.Diane S. | Overall Experience
Good facility. 3rd time I’ve used it and never a negative experience. Staff friendly.JESSICA N. | Overall Experience
Mold covered most of my things in storage unit 124 and there were mice leavings on boxes in 313, even though there were traps within. Assuming they went the way of mice.KANDY K. | Overall Experience
Smooth experience, clean, secure.MICHAEL R. | Overall Experience
You need to plan ahead for the office visit, it sometimes requires a call ahead. Otherwise the facility was safe, secure and convenient.ADAM A. | Overall Experience
Lots of dead bugs in and our unit. The climate control may be ok but we had items with moisture damage. The receipt I received could not be viewed. I paid for 30 days only used 10 days. No refund???KATHLEEN K. | Overall Experience