Customer Reviews for Fluvanna Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fluvanna Self Storage

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Trent K. on

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The unit was as described, and clean. The facility and grounds were well-kept. It was easy to get my trailer to the unit and unload it.

Steven D. on

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Tracey D. on

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Heather C. on

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Gary was very helpful and accommodating.

Laura B. on

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Do not take coupons.

Laura H. on

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I did have a problem with being able to get the uhaul at the location I requested. I had to drive 30 minutes just to pick up the truck. The location office itself was fine it was just out of the way for me.

John B. on

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Great experience! Easy check in, the owner was very welcoming.

Catherine R. on

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Fulvanna self storage was responsive and great to work with.

Merediith H. on

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The unit was clean and easy to access.

Kenneth B. on

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Marissa K. on

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Ursula B. on

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Everything went smoothly with moving our items into Fluvanna Self Storage and we thank you for all your assistance!

Stefan L. on

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Mark L. on

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Howard e. on

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Howard e. on

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Mike S. on

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Jay D. on

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No problem with the location or their service. My problem is with U-haul. I had a reservation for a 10 ft. truck. Then we were told there was no 10 ft but we would get a 15’. Then another message came saying it would be a 25’. I called the location and the gentleman said the reservation was all wrong and he’d do a new one. But he said he wouldn’t have 10’ truck but would give me a 15’ for the same price. That was all fine until the day before the move, UHaul calls me to say you don’t have any trucks. So I ended up having to accept a cargo van which was not big enough and I would now have to take multiple trips. I eventually decided to make only one trip with the van and return and made 3 more trips with my mid-sized pickup so I wouldn’t have to pay the extra mileage. It did take me a lot longer since the round trip was about 40 miles. In summary, I had a reservation which seemed pointless since it didn’t really reserve anything, I had to take a few hours out of my work day to try to straighten out this mess. I had to make extra trips due to the inadequate vehicle. If I had known UHaul would be so inept, I would’ve rented from another company initially. But to call the day before and tell me my reservation was worthless is inexcusable. You’d think I would have at least been offered a discount of something. You can bet I will be sharing this debacle all over social media and advise all my clients (real estate) to steer clear of UHaul. Thanks for increasing the stress of my daughter’s move and increasing the time and costs.

Holly B. on

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Reserving the truck online was little confusing bc the program didn't allow me to finish. So I called the uhaul office..somewhere? They gave me the number to dispatch, they are the friendliest people EVER!!!! I was sent a text to reconfirm at the pick up location....VM....NEVER RECEIVED A CALL BACK and it was DURING OFFICE HOURS! I was running late, so I left a message and said I would be late. Good thing I did the agent said he was about to rent my truck out..SAY WHAT? However; the rental agent was courteous. I purchased 24 pads, we only used maybe 4. I can't remember the price for either, but there is NO REFUND FOR UNUSED UNOPENED BAGSI BUT I PAID FOR THE PADS/BLANKETS really think that's unfair. I WANT MY MONEY!!!! I'm sure its somewhere in the contract blah blah I also purchased 2 boxes (4 my TV and round mirror. but didn't feel comfortable because they were bigger than the mirror which wouldn't have protected them from shifting. I believe those were almost $20/each? GUESS WHAT??? NO REFUND AT THE RETURN LOCATION!!!! ****GO SOMEWHERE ELSE FOR THE BOXES OR USE THE BLANKETS***** The guy at the office said that I could return them to the corporate office? Where? DO I HAVE TO PAY FOR THAT TOO? TOTALLY DISAGREE The truck was clean, except for the windshield. I purchased a $7.00 LOCK for the back door, it's not really clear where to use it, at first it didn't work...GO TO THE DOLLAR STORE. Oh and the side mirrors do not move so you really can't use them. The AC works really well, my truck wasn't really loaded down and it did a great job on the mountains. And the truck ran really well. Would I use uhaul again?????....YES. SKIP THE BOXES AND BLANKETS!!!!

John F. on

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Excellent operations quick and easy move in to a clean storage unt.

Rebecca F. on

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Very pleased with customer service. Was very easy to change a unit paid for on line and the return of uhaul truck. Definitely would recommend this facility.

Jim R. on

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Worked great. Gentleman there was very thorough and attentive, as well as friendly. Thank you.

Linda H. on

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Abigail P. on

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Clean facility. Had to change unit size two times before moving in and they were very accommodating.

Mary M. on

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Sierra C. on

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Gary W. on

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Quick and easy online reservation and unit rental after normal business hours. Facility is extremely clean and well maintained

Anna W. on

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The drive out to Fluvanna was beautiful, and the facilities were very organized and clean. Gary was kind and helpful, but none of Uhaul’s online stuff worked - I had to resign the contract in person

Robert H. on

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Nice storage facility. Our storage unit was clean and very accessible. Customer service is very good.

Roy H. on

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Gary was great in getting me set-up for a climate controlled storage unit. This is the second time using FSS. Kudos to the team!

Jeffrey L. on

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Gary was very friendly and remembered seeing my husband's name on a reservation so we didn't end up wrighting a whole new contract.

Jennifer D. on

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Nancy S. on

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Great facility and wonderful service...thank you

Lori P. on

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Douglas G. on

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Leroy T. on

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EXCELLENT SERVICE

Steven N. on

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Great service and support

Patricia L. on

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Very clean facility, EXCELLENT work by Gary, the manager -- he was very pleasant to deal with, explained in depth all the aspects of our storage unit rental, assured that we were able to get moved in

Stephen C. on

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Don't charge them $30.00 for gas, when they return the vehicle with the same amount of gas as when they left.

JEB K. on

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Manager Gary was very friendly and professional and made this experience pleasant. We will use this service again.

James A. on

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Bigger sign to locate office

Steven N. on

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Arturo M. on

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GEORGE G. on

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Everything was perfect. Also rented a truck and could not be happier. Thanks

Elaine F. on

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Very efficient, clean, friendly

Mark C. on

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Christopher L. on

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The driver door had a few issues closing. But otherwise it was super painless and easy

Harley W. on

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Lower the mileage rate

KRISTI D. on

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Very convenient location with 24hr access was appreciated. We were impressed with the security and lighting that the facility offered and would highly recommend.

Steve B. on

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By far the best U-haul & also best storage we seen in 5+ states…a God-send, personable & going above & beyond! I am limited here to 200 characters, so for full review please see https://goo.gl/bH8nDB

Christina M. on

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Excellent place and excellent staff.

scott r. on

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KIM B. on

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Great facility and customer service!

Victoria T. on

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Gary Wyatt is amazing! Me and my family definitely appreciate him!

Orlando T. on

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Steve B. on

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Not a thing can be done to improve.

Steve B. on

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They consistently go way above and beyond any other storage place ... I have traveled from California and Michigan, North Carolina, South Carolina, Florida, Tennessee... and they beat everybody! 'Very thankful for them!!

Diane S. on

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Clean, secure facility. Easy accessibility.

JESSICA N. on

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Good facility. 3rd time I’ve used it and never a negative experience. Staff friendly.

KANDY K. on

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Mold covered most of my things in storage unit 124 and there were mice leavings on boxes in 313, even though there were traps within. Assuming they went the way of mice.

MICHAEL R. on

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Smooth experience, clean, secure.

Mckenzie W. on

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Maureen C. on

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Edgar B. on

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Diana J. on

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After all the hassles, frustration, lost work and countless chats back and forth with 3 uhaul representatives over 3 days, I was charged $40 for less than 1/8 tank of gas and $78 for returning the truck 2 hours late. Rip off! Never again uhaul! Never again!

ADAM A. on

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You need to plan ahead for the office visit, it sometimes requires a call ahead. Otherwise the facility was safe, secure and convenient.

KATHLEEN K. on

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Lots of dead bugs in and our unit. The climate control may be ok but we had items with moisture damage. The receipt I received could not be viewed. I paid for 30 days only used 10 days. No refund???

Richard M. on

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Richard M. on

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Thomas S. on

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Bonnie M. on

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Jennifer T. on

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Michael T. on

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Excellent Service ! A+

Marcella S. on

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Valerie K. on

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Nothing! Absolutely outstanding service both at the counter location and to the rep on the phone. I had an outstanding issue, I was unaware of and all parties were very helpful and patient! I will rent again! Loved the van and the cold a/c!!

nicholas r. on

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My local UHaul great people

Cassidy M. on

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Customer service rarely answers the phone. Picking the truck up on our own was practically impossible. We had to call the owner of the storage facility to come out and help because the online app did not function properly. It took us over two hours at the U-Haul site to even get the keys to the truck and leave.

Tyler H. on

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When using truck share, you must have the primary driver present for verification. Any other listed drivers can not pick up. We called the regional office when we ran into this problem and when they picked up (after a 20 minute wait), the lady didn't know how to change the primary driver. She then put us on hold which bumped us back down to the bottom of the list where we waited another 30 minutes. Luckily, Gary Wyatt came to work early and asked us if he could help. Within 20 minutes of his arrival, he had changed the primary driver and we were on the road. Without Gary, we wouldn't have made our house closing appointment nor would we have been able to move all of our belongings in one day. Gary Wyatt completely saved our experience. I really hope he gets some recognition!

TOM B. on

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At both pick up and drop off points, Dawn and Gary Wyatt were both helpful and friendly. Great service! Thank you

david m. on

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Bertha A. on

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The gentlemen that signed me up for the use of the U-Haul was very polite and respectful. He was of great help to make sure all went well.

Linda H. on

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Sara D. on

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Very easy drop-off and the location was very close to our house!

Ricky S. on

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UHall didn’t honor my reservation and sent me to another location. We I had to pick up a larger truck UHall charged me additional upcharge. Customer service leaves a lot to be desired. Not impressed at all. And NOT one apology either?! Geez?!

Christie E. on

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The experience at fluvanna was fine, but the uhaul experience in general was awful. The initial reserved location was unavailable and that was not made clear until 1.5 hours into customer service calls. The first location which was 20 miles closer to our location did not have working phone numbers. The charge for the truck was supposed to be the same as original quote and it was not. The fluvanna location could not get a rep to talk to him and no area manager available. I needed the truck at that point. Then I was charged for the 2 miles extra I drove the truck but i would not have had those 2 extra miles if I didn't have to go 20 miles extra to pick up a truck. Frustrating extra 2.5 hours of my day for sure.

Michael V. on

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The manager, Gary, was very professional. He was patient, had a sense of humor, and very polite walking me through all the necessary steps for renting. If I ever find myself needing to move or help some one else, I'm definitely coming back to him. I've never been directed to Fluvanna self storage before, but now I'm glad I have.

Harold M. on

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nothing - it was early on a Saturday morning and we called to say we were dropping off the truck and the manager said we could leave the keys in the drop box or he could be there in 5 minutes - what great servcie!

LEROY T. on

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Gary, was very helpful with this move. Highly recommend Fluvanna Self storage to anyone needing equipment for a Move.

Benjamin R. on

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Great Experience. No problems at all.

JOHN P. on

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Timothy M. on

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Jean B. on

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JEB K. on

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The manager, Gary, was most helpful, considerate, and professional.

JEB K. on

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Gary, the manager, was very helpful and professional. Glad I used their facility for my rental. Will definately use them again!

Jennifer H. on

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Jennifer T. on

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Codie A. on

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Steve F. on

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Kandy K. on

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I wish that a partial day rental could be put into play for local persons with storage units. I truly only needed 2-3 hours and had to pay for 24.

Jennifer H. on

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CHARLOTTE T. on

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Great customer service!!! Will be back!

Chris K. on

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They originally helped set up my reservation in person and was extremely helpful....and even made suggestions to save me money!

LYNNE M. on

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Very unhappy with the way the truck was left from previous renter. I wouldnt have taken it, but it was a last minute thing for me. I will continue to use this uhaul site.

REBECCA B. on

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This rental place always does a good job, very helpful. They make renting a breeze!

Edward B. on

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The check in process went smoothly and the representative was very thorough in explaining controls, etc. on the vehicle I was renting.

Leon A. on

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Robert B. on

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The

Jane F. on

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Awesome and SO EASY!! Don't remember renting being so easy!!! Will be doing again soon! And more affordable than hiring "someone with a truck ". Thanks!!

Terry P. on

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Dale V. on

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The service was excellent. Gary was thorough and fast. The truck was in excellent condition and performed very well. Check out was fast and Gary answered all our questions.

Veneda R. on

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Gary was very helpful and accommodating.

Shaun E. on

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Yet again another associate who went above and beyond.. extremely pleased to work with this individual

Leslie B. on

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I am a repeat customer with Mr. Wyatt and my experience with him has always been absolutely excellent. I would highly recommend anyone who is moving to check out Fluvanna Self Storage and U-Haul for their moving and transportation needs.

Rosalie B. on

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The person who helped with the reservation had no clue what he was doing. It almost seemed like he as trying to take get more money. He ended up setting it up incorrectly S we had over 40 miles of overage. He was very slow with the computer and took forever to complete the calculations. The whole process took over an hour when it should have been less than 30 minutes.

Mike M. on

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Barbara C. on

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Michelle W. on

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Gary Wyatt made this rental experience easy and stress free! I would highly recommend the Fluvanna location.

Justin D. on

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Tim M. on

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The staff at Fluvanna Self Storage were great. Made the whole transaction a breeze. Thank you!