Customer Reviews for Fluvanna Self Storage
(U-Haul Neighborhood Dealer)

368 reviews

21 Burns Plaza   Palmyra, VA 22963
(Located on Rt 618 between Rt 53 and main gate to Lake Monticello)

(434) 207-4159

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(434) 207-4159

21 Burns Plaza
Palmyra, VA 22963
(Located on Rt 618 between Rt 53 and main gate to Lake Monticello)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience! Thank you!

Jana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARLLOREN H. 
Rating:
5.0

Customer did not leave a comment.

KIRSTENMARIE W. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn R. 
Rating:
5.0

Customer did not leave a comment.

KRISTAMARY S. 
Rating:
5.0

Customer did not leave a comment.

ALAN HISHAM S. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

We were told no after hours drop due to lot access but then learned we could have. So that was a bit frustrating.

ELIZABETHANNE R. 
Rating:
5.0

Very friendly and professional will rent again

WILLIAM G. 
Rating:
5.0

My drop off location was changed twice. When I called uhaul I was told that the location was not changed and my original location was still valid. When I tried to return the uhaul I couldn't because I was over 50 miles from my return location. This added 45 minutes to my drop off. Terrible experience.

Jacqueline Magui O. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Chris C.  |  Overall Experience 
Rating:
4.0

We saw a closer u haul location on our way home from dropping vehicles off. Why weren't we sent there?

TERIBUTLER B. 
Rating:
4.0

nn

Edward A D. 
Rating:
5.0

A pleasure to deal with the folks at this location!

GERALDSAWYER H. 
Rating:
5.0

Customer did not leave a comment.

Sharon C.  |  Overall Experience 
Rating:
5.0

Not a thing. Gary does a great job.

LEROYHILTON T. 
Rating:
4.0

The gas policy was no very clear or well explained. I rented a van with 3/8ths of a tank. I was expected to return the truck with 3/8ths of a tank. How am I to know the rate of consumption of this vehicle to predict how much gas to put in to reach my destination and return with exactly 3/8ths. If I returned it with less, I would be charged. If I returned with more... no credit. I filled the van right after the rental. Cost me $50. Returned it with 6/8ths. Twice as much as when I picked it up. No credit. This should have been explained more clearly.

CHRISTOPHERMATTH F. 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  Overall Experience 
Rating:
4.0

The agent under-calculated my trip mileage by 75 miles. It was adjusted when I turned in my UHaul to the North Militant Hwy location in Norfolk VA.

KARMA S. 
Rating:
5.0

Customer did not leave a comment.

DENISEANN J. 
Rating:
4.0

It was a last minute thing and they came thru w the rental. We went over 6 miles from estimate but we put extra gas in it but they charged us the extra mileage anyway. The truck had mud all over it inside and out but it worked in a pinch.

VINCENTEDWARD H. 
Rating:
5.0

the folks at this uhaul facility were super friendly and easy to work with. id recommend them to anyone wishing to store or move things.

Beth E.  |  Overall Experience 
Rating:
5.0

Thank you for providing clean, secure, and well-managed units. May be in need of your services sometime in the future and will gladly return. Good luck in the meantime.

Alexa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacie F.  |  Overall Experience 
Rating:
5.0

Originally started my rental at this location and it became my drop off location. Very nice service.

Anthony R. 
Rating:
1.0

1. Advise customers ahead of time that you close over lunch. 2. Actually clean the trucks 3. When you show pics of the vehicle - don't show stock photos, but show the actual photo! 4. Trying to set up an online account was frustrating and couldn't be done initially as it would not accept some items.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Jannel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret E. 
Rating:
5.0

No suggestions for improvement. Staff kind and helpful. Truck clean and worked well. Thank you for a positive experience.

ELIZABETHE F. 
Rating:
5.0

Customer did not leave a comment.

HERB J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

No improvements needed. Outstanding customer service at this location!!

PAULNORMAN B. 
Rating:
5.0

Customer did not leave a comment.

Gabriela D.  |  Overall Experience 
Rating:
4.0

There was a pair of boots and half a bottle of water in drivers area when I got the van. Obviously not sanitized for Covid. Windshield inside was dirty and there was food or sticky stuff on steering well I had to clean off. No way to tell office when I returned key.

REBECCASUE B. 
Rating:
5.0

Customer did not leave a comment.

Donnie P.  |  Overall Experience 
Rating:
5.0

The staff was friendly and very helpful. The facility was clean and well maintained. Overall, a good experience.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bethel S. 
Rating:
5.0

Vehicle was perfect - the equipment that I reserved was not available to me. Sadly I had to be without it for my transition.

RONALD S. 
Rating:
5.0

Thank you for being there when we needed you!

Laurel R.  |  Overall Experience 
Rating:
5.0

Greatly appreciated staff support and availability. Great facilities. Would use again and recommend every time. Kind thanks.

William R.  |  Overall Experience 
Rating:
1.0

We reserved a truck, had to postpone because of illness. Went to get truck, manager told us we lost our truck. We drove over a hundred miles to get the truck. The manager on the phone was rude. Once we got to U-Haul, I caught him in 2 lies. Not a nice experience.

ELIZABETHPAIGE M B. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
4.0

Not much

CARLA H. 
Rating:
5.0

Extremely upset with the original location I was supposed to pick up from. I ended up having to spend more money and make additional trips because I wasn't able to fit everything in the smaller truck I had to settle for. Also, I was late getting back to the house to meet my movers due to the change in location and started the day very stressed and rushed.

JOSEPHCLOYD C. 
Rating:
5.0

Customer did not leave a comment.

LUDWIGJUDE A. 
Rating:
4.0

Can I please receive a cost breakdown of this truck? I was told it was only going to cost $450 and it was almost double?

Matae B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca N. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

Make sure the equipment is clean when you issue it. Ours looked like a mud monster was in it.

MICHAELJAY G. 
Rating:
5.0

Customer did not leave a comment.

Keith O. 
Rating:
5.0

Customer did not leave a comment.

GABRIELANOEMI YA D. 
Rating:
5.0

Gary Watt is very helpful, and the equipment is very nice and taken care of

Sandra L. 
Rating:
1.0

Make good on your reservation guarantee!!

Christopher J. 
Rating:
5.0

I haven't rented a uhaul for many years and I was pleasantly surprised at how smooth the process is now. Customer service was excellent as well.

Annette G. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Tolibjon B. 
Rating:
4.0

Service was great. The truck was nice - though it REALLY needed cruise control to avoid driver fatigue.

LLOYDHARVEY B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERIAN N. 
Rating:
5.0

Nothing. Best Uhaul experience ever!

DAVIDJOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

JEREMYMARLOWE F. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERM A. 
Rating:
5.0

Superb! The staff at Fluvanna Self Storage is efficient, courteous, extremely helpful and accommodating. We have used them extensively over the years. We highly recommend them. We thank them for going above and beyond to make all our rentals work out perfectly!

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

Caleb P. 
Rating:
5.0

Customer did not leave a comment.

CHARLESCLIFTON T. 
Rating:
5.0

Very helpful staff, able to answer questions clearly and explain options. Easy check in and check out. Very nicely maintained office and vehicle. Excellent overall and really appreciate the convenience and service offered. Will use again!!

Sharlene N. 
Rating:
5.0

Customer did not leave a comment.

Sheena W. 
Rating:
5.0

Excellent personnel at Fluvanna Self-Storage, Roxanna and Gary took care of the rental of the truck and box needs! Will definitely use them again when it's time to move from storage to new house when it is finished in a few months--hopefully!

JOHNANDREW H. 
Rating:
4.0

Terrible Roadside Assistance service!!! When I used the uhaul Roadside Assistance phone number, it told me to go online to uhaul.com/help- no other assistance was available. What if I could not get on the internet out in the middle of nowhere? I called my rental office twice with no return call received. I finally went on the internet and received assistance. Very bad system design!

JAMESFLOYD R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

KARENANN P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Very friendly and helpful, easy check in, could not have a better experience than with Fluvanna Self-Storage U-Haul. Thanks.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

COURTNEYNIGHTENG J. 
Rating:
5.0

Everything went okay.

SIMONANTHONY PET P. 
Rating:
5.0

Kind people_excellent, cooperative quality service_friendly personnel_helpful_ A+ experience

William R. 
Rating:
5.0

Great service and value. Thanks!

MICHAELLEE B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Fluvanna Self Storage doesn't need improvement!

BRENDA B. 
Rating:
3.0

Customer did not leave a comment.

ALEXACAITLEN C. 
Rating:
5.0

Customer did not leave a comment.

Susan A. 
Rating:
5.0

Great customer service. We got a call that the rental we had reserved had not been returned yet. Gary made it work for us, though, and we got what we needed when we needed it.

DOROTHY K. 
Rating:
3.0

I reserved a truck in town of Charlottesville and was suppose to pick it on emmet street in Charlottesville. I get there at 8am like agreed upon to pick it up and then the manager says he doesn't have a truck for me and it'll hopefully be in by 3. I reserved this truck earlier that week. I get a call from a women named Autumn and she says that I need to go all the way to Palmyra to get it and I still need to pay for the mileage when I was suppose to pick up the truck in town. This made my day extremely difficult since I was paying movers. I would not recommend U-Haul unless this matter be refunded to me based on what I had to go through.

KENNETHFRANCIS G. 
Rating:
3.0

Customer did not leave a comment.

Matthew U. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

Put lunch hours on website

Ernest B. 
Rating:
5.0

Great customer service! The young woman in the office was very friendly & helpful. Thanks

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Have used this location numerous times. Each time, the Rental was clean, gassed up and ready for pickup on time. Gary always provides excellent customer service. I highly recommend this location to anyone needing moving equipment. Mr. Twisdale

Leroy T. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Juliet M. 
Rating:
5.0

Customer did not leave a comment.

Juliet M. 
Rating:
5.0

Superb customer service, I will continue to do business with you

thomas H. 
Rating:
5.0

Customer did not leave a comment.

Dean T. 
Rating:
5.0

Customer did not leave a comment.

Erin L. 
Rating:
5.0

The gentleman there is very nice and helpful.

Juliet M. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
4.0

Customer did not leave a comment.

Sharon J. 
Rating:
5.0

Customer did not leave a comment.

Beverly B. 
Rating:
5.0

Customer did not leave a comment.

Carey A. 
Rating:
5.0

Customer did not leave a comment.

Monique H. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Great!!!!

Jerome E. 
Rating:
5.0

Customer did not leave a comment.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Lillian S. 
Rating:
5.0

Simple and swift experience

Laurel R.  |  Reservation 
Rating:
5.0

I had to upgrade my storage to climate control and change the date of moving in - both done easily and without any issues! Gary was knowledgeable and friendly!

Rachel S.  |  Reservation 
Rating:
5.0

We were able to get a storage unit in c”Ville which is much more convenient for us.

Lee K.  |  Reservation 
Rating:
4.0

The unit was as described, and clean. The facility and grounds were well-kept. It was easy to get my trailer to the unit and unload it.

Trent K.  |  Reservation 
Rating:
5.0

Gary was very helpful and accommodating.

Heather C.  |  Reservation 
Rating:
3.0

Do not take coupons.

Laura B.  |  Reservation 
Rating:
5.0

Fulvanna self storage was responsive and great to work with.

Catherine R.  |  Reservation 
Rating:
5.0

The unit was clean and easy to access.

Merediith H.  |  Reservation 
Rating:
5.0

Everything went smoothly with moving our items into Fluvanna Self Storage and we thank you for all your assistance!

Ursula B.  |  Reservation 
Rating:
5.0

Excellent operations quick and easy move in to a clean storage unt.

John F.  |  Reservation 
Rating:
5.0

Very pleased with customer service. Was very easy to change a unit paid for on line and the return of uhaul truck. Definitely would recommend this facility.

Rebecca F.  |  Reservation 
Rating:
5.0

Clean facility. Had to change unit size two times before moving in and they were very accommodating.

Abigail P.  |  Reservation 
Rating:
5.0

Quick and easy online reservation and unit rental after normal business hours. Facility is extremely clean and well maintained

Gary W.  |  Reservation 
Rating:
4.0

The drive out to Fluvanna was beautiful, and the facilities were very organized and clean. Gary was kind and helpful, but none of Uhaul’s online stuff worked - I had to resign the contract in person

Anna W.  |  Reservation 
Rating:
5.0

Nice storage facility. Our storage unit was clean and very accessible. Customer service is very good.

Robert H.  |  Reservation 
Rating:
5.0

Gary was great in getting me set-up for a climate controlled storage unit. This is the second time using FSS. Kudos to the team!

Roy H.  |  Reservation 
Rating:
5.0

Gary was very friendly and remembered seeing my husband's name on a reservation so we didn't end up wrighting a whole new contract.

Jeffrey L.  |  Reservation 
Rating:
5.0

Very clean facility, EXCELLENT work by Gary, the manager -- he was very pleasant to deal with, explained in depth all the aspects of our storage unit rental, assured that we were able to get moved in

Patricia L.  |  Reservation 
Rating:
5.0

Everything was perfect. Also rented a truck and could not be happier. Thanks

GEORGE G.  |  Overall Experience 
Rating:
5.0

Very convenient location with 24hr access was appreciated. We were impressed with the security and lighting that the facility offered and would highly recommend.

KRISTI D.  |  Overall Experience 
Rating:
5.0

By far the best U-haul & also best storage we seen in 5+ states…a God-send, personable & going above & beyond! I am limited here to 200 characters, so for full review please see https://goo.gl/bH8nDB

Steve B.  |  Overall Experience 
Rating:
5.0

Great facility and customer service!

KIM B.  |  Overall Experience 
Rating:
5.0

Gary Wyatt is amazing! Me and my family definitely appreciate him!

Victoria T.  |  Overall Experience 
Rating:
5.0

Clean, secure facility. Easy accessibility.

Diane S.  |  Overall Experience 
Rating:
5.0

Good facility. 3rd time I’ve used it and never a negative experience. Staff friendly.

JESSICA N.  |  Overall Experience 
Rating:
4.0

Mold covered most of my things in storage unit 124 and there were mice leavings on boxes in 313, even though there were traps within. Assuming they went the way of mice.

KANDY K.  |  Overall Experience 
Rating:
5.0

Smooth experience, clean, secure.

MICHAEL R.  |  Overall Experience 
Rating:
5.0

You need to plan ahead for the office visit, it sometimes requires a call ahead. Otherwise the facility was safe, secure and convenient.

ADAM A.  |  Overall Experience 
Rating:
3.0

Lots of dead bugs in and our unit. The climate control may be ok but we had items with moisture damage. The receipt I received could not be viewed. I paid for 30 days only used 10 days. No refund???

KATHLEEN K.  |  Overall Experience 
No reviews have been submitted for this location.

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