Customer Reviews for Fluvanna Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fluvanna Self Storage

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JAMESFLOYD R.
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Terrible Roadside Assistance service!!! When I used the uhaul Roadside Assistance phone number, it told me to go online to uhaul.com/help- no other assistance was available. What if I could not get on the internet out in the middle of nowhere? I called my rental office twice with no return call received. I finally went on the internet and received assistance. Very bad system design!

Kenneth O.
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Customer did not leave a comment.

Brian T.
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KARENANN P.
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Elizabeth T.
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Timothy S.
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Very friendly and helpful, easy check in, could not have a better experience than with Fluvanna Self-Storage U-Haul. Thanks.

COURTNEYNIGHTENG J.
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Customer did not leave a comment.

SIMONANTHONY PET P.
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Everything went okay.

William R.
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Kind people_excellent, cooperative quality service_friendly personnel_helpful_ A+ experience

MICHAELLEE B.
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Great service and value. Thanks!

Robert M.
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Customer did not leave a comment.

BRENDA B.
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Fluvanna Self Storage doesn't need improvement!

ALEXACAITLEN C.
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Customer did not leave a comment.

Susan A.
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DOROTHY K.
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Great customer service. We got a call that the rental we had reserved had not been returned yet. Gary made it work for us, though, and we got what we needed when we needed it.

KENNETHFRANCIS G.
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I reserved a truck in town of Charlottesville and was suppose to pick it on emmet street in Charlottesville. I get there at 8am like agreed upon to pick it up and then the manager says he doesn't have a truck for me and it'll hopefully be in by 3. I reserved this truck earlier that week. I get a call from a women named Autumn and she says that I need to go all the way to Palmyra to get it and I still need to pay for the mileage when I was suppose to pick up the truck in town. This made my day extremely difficult since I was paying movers. I would not recommend U-Haul unless this matter be refunded to me based on what I had to go through.

Matthew U.
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James W.
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Raymond B.
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Joseph M.
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Ernest B.
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Put lunch hours on website

Kent B.
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Great customer service! The young woman in the office was very friendly & helpful. Thanks

Kenneth D.
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Charles C.
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Leroy T.
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Have used this location numerous times. Each time, the Rental was clean, gassed up and ready for pickup on time. Gary always provides excellent customer service. I highly recommend this location to anyone needing moving equipment. Mr. Twisdale

Andrew B.
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Juliet M.
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Juliet M.
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thomas H.
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Superb customer service, I will continue to do business with you

Dean T.
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Erin L.
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Juliet M.
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The gentleman there is very nice and helpful.

Lee W.
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Steven C.
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William H.
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Nancy S.
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Jane C.
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Sharon J.
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Beverly B.
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Carey A.
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Monique H.
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Eric A.
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Jerome E.
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Great!!!!

Kent B.
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Lillian S.
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Kendra G.
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Eric D.
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Bruce S.
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Norhing

Le W.
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Kent B.
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Great customer service

WESLEY G.
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Returned a after hours but had final receipt first thing the next morning.

Michael M.
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Customer service was great However the uhaul app needs work it requires you to photograph the milage and gas gauge but the app would not open the camera to take the photo

Mary B.
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Keep up the great service & staff!!!

Timothy M.
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Top-notch - can't think of a thing to make it better.

George C.
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Have customers show a receipt for gasoline that topped off the tank.

Janice C.
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Nothing-totally satisfied

Steven C.
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Customer did not leave a comment.

Laurel R. | Reservation |
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Simple and swift experience

Elizabeth S.
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Steven W.
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Charles W.
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N/A Couldn't have been any easier or convenient!

Terry D.
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The truck had no air in the front tire. Gary was nice enough to fill it up with a compressor. The reason we picked up the truck at this location was because the location I had my reservation at (Xions Crossroads) did not have the truck I had reserved and confirmed. Nobody called to tell me the truck wasn't there and offered me two 10''s instead of the 26' I had reserved.

ROBERT HARRY B.
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Ursula B.
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Rachel S. | Reservation |
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I had to upgrade my storage to climate control and change the date of moving in - both done easily and without any issues! Gary was knowledgeable and friendly!

Dominique M.
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Ryan S.
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MICHAEL T.
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Piece of cake returning the vehicle. Parked it, took a couple photos for the online return and left keys in box.

Peter L.
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Customer did not leave a comment.

JAMES F.
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Very friendly and helpful. Hardly any time between arriving and leaving.

Marian H.
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Advertise more. This is a good business and has the best hours for van and truck rental in our area.

Aaron A.
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I was given a pickup location over 50 miles away from my requested location. I had to make several phone calls, taking a long time, to figure out the least bad option in terms of location and size of truck. I ended up 10 miles farther away than I wanted but with a truck that was way too big for me. You should not tell me my reservation is "confirmed" if there is no available truck of the right size anywhere near me.

Anthony M.
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The staff was very pleasant and helpful. This is what all U-Haul locations should strive for,

Patricia W.
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barry J.
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Ramsey P.
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Peter B.
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Smooth experience. No hassles or surprises.

Lee K. | Reservation |
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We were able to get a storage unit in c”Ville which is much more convenient for us.

Trent K. | Reservation |
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The unit was as described, and clean. The facility and grounds were well-kept. It was easy to get my trailer to the unit and unload it.

Steven D.
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Customer did not leave a comment.

Tracey D.
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Heather C. | Reservation |
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Gary was very helpful and accommodating.

Laura B. | Reservation |
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Do not take coupons.

Laura H.
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I did have a problem with being able to get the uhaul at the location I requested. I had to drive 30 minutes just to pick up the truck. The location office itself was fine it was just out of the way for me.

John B.
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Great experience! Easy check in, the owner was very welcoming.

Catherine R. | Reservation |
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Fulvanna self storage was responsive and great to work with.

Merediith H. | Reservation |
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The unit was clean and easy to access.

Kenneth B.
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Customer did not leave a comment.

Marissa K.
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Ursula B. | Reservation |
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Everything went smoothly with moving our items into Fluvanna Self Storage and we thank you for all your assistance!

Stefan L.
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Mark L.
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Howard E.
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Howard E.
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Mike S.
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Jay D.
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No problem with the location or their service. My problem is with U-haul. I had a reservation for a 10 ft. truck. Then we were told there was no 10 ft but we would get a 15'. Then another message came saying it would be a 25'. I called the location and the gentleman said the reservation was all wrong and he'd do a new one. But he said he wouldn't have 10' truck but would give me a 15' for the same price. That was all fine until the day before the move, UHaul calls me to say you don't have any trucks. So I ended up having to accept a cargo van which was not big enough and I would now have to take multiple trips. I eventually decided to make only one trip with the van and return and made 3 more trips with my mid-sized pickup so I wouldn't have to pay the extra mileage. It did take me a lot longer since the round trip was about 40 miles. In summary, I had a reservation which seemed pointless since it didn't really reserve anything, I had to take a few hours out of my work day to try to straighten out this mess. I had to make extra trips due to the inadequate vehicle. If I had known UHaul would be so inept, I would've rented from another company initially. But to call the day before and tell me my reservation was worthless is inexcusable. You'd think I would have at least been offered a discount of something. You can bet I will be sharing this debacle all over social media and advise all my clients (real estate) to steer clear of UHaul. Thanks for increasing the stress of my daughter's move and increasing the time and costs.

Holly B.
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Reserving the truck online was little confusing bc the program didn't allow me to finish. So I called the uhaul office..somewhere? They gave me the number to dispatch, they are the friendliest people EVER!!!! I was sent a text to reconfirm at the pick up location....VM....NEVER RECEIVED A CALL BACK and it was DURING OFFICE HOURS! I was running late, so I left a message and said I would be late. Good thing I did the agent said he was about to rent my truck out..SAY WHAT? However; the rental agent was courteous. I purchased 24 pads, we only used maybe 4. I can't remember the price for either, but there is NO REFUND FOR UNUSED UNOPENED BAGSI BUT I PAID FOR THE PADS/BLANKETS really think that's unfair. I WANT MY MONEY!!!! I'm sure its somewhere in the contract blah blah I also purchased 2 boxes (4 my TV and round mirror. but didn't feel comfortable because they were bigger than the mirror which wouldn't have protected them from shifting. I believe those were almost $20/each? GUESS WHAT??? NO REFUND AT THE RETURN LOCATION!!!! ****GO SOMEWHERE ELSE FOR THE BOXES OR USE THE BLANKETS***** The guy at the office said that I could return them to the corporate office? Where? DO I HAVE TO PAY FOR THAT TOO? TOTALLY DISAGREE The truck was clean, except for the windshield. I purchased a $7.00 LOCK for the back door, it's not really clear where to use it, at first it didn't work...GO TO THE DOLLAR STORE. Oh and the side mirrors do not move so you really can't use them. The AC works really well, my truck wasn't really loaded down and it did a great job on the mountains. And the truck ran really well. Would I use uhaul again?????....YES. SKIP THE BOXES AND BLANKETS!!!!

John F. | Reservation |
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Excellent operations quick and easy move in to a clean storage unt.

Rebecca F. | Reservation |
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Very pleased with customer service. Was very easy to change a unit paid for on line and the return of uhaul truck. Definitely would recommend this facility.

Jim R.
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Worked great. Gentleman there was very thorough and attentive, as well as friendly. Thank you.

Linda H.
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Customer did not leave a comment.

Abigail P. | Reservation |
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Clean facility. Had to change unit size two times before moving in and they were very accommodating.

Mary M.
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Customer did not leave a comment.

Sierra C.
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Customer did not leave a comment.

Gary W. | Reservation |
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Quick and easy online reservation and unit rental after normal business hours. Facility is extremely clean and well maintained

Anna W. | Reservation |
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The drive out to Fluvanna was beautiful, and the facilities were very organized and clean. Gary was kind and helpful, but none of Uhaul’s online stuff worked - I had to resign the contract in person

Robert H. | Reservation |
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Nice storage facility. Our storage unit was clean and very accessible. Customer service is very good.

Roy H. | Reservation |
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Gary was great in getting me set-up for a climate controlled storage unit. This is the second time using FSS. Kudos to the team!

Jeffrey L. | Reservation |
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Gary was very friendly and remembered seeing my husband's name on a reservation so we didn't end up wrighting a whole new contract.

Jennifer D.
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Customer did not leave a comment.

Nancy S.
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Great facility and wonderful service...thank you

Lori P.
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Douglas G.
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Leroy T.
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EXCELLENT SERVICE

Steven N.
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Great service and support

Patricia L. | Reservation |
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Very clean facility, EXCELLENT work by Gary, the manager -- he was very pleasant to deal with, explained in depth all the aspects of our storage unit rental, assured that we were able to get moved in

Stephen C.
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Don't charge them $30.00 for gas, when they return the vehicle with the same amount of gas as when they left.

JEB K.
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Manager Gary was very friendly and professional and made this experience pleasant. We will use this service again.

GEORGE G. | Overall Experience |
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Everything was perfect. Also rented a truck and could not be happier. Thanks

KRISTI D. | Overall Experience |
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Very convenient location with 24hr access was appreciated. We were impressed with the security and lighting that the facility offered and would highly recommend.

Steve B. | Overall Experience |
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By far the best U-haul & also best storage we seen in 5+ states…a God-send, personable & going above & beyond! I am limited here to 200 characters, so for full review please see https://goo.gl/bH8nDB

KIM B. | Overall Experience |
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Great facility and customer service!

Victoria T. | Overall Experience |
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Gary Wyatt is amazing! Me and my family definitely appreciate him!

Diane S. | Overall Experience |
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Clean, secure facility. Easy accessibility.

JESSICA N. | Overall Experience |
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Good facility. 3rd time I’ve used it and never a negative experience. Staff friendly.

KANDY K. | Overall Experience |
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Mold covered most of my things in storage unit 124 and there were mice leavings on boxes in 313, even though there were traps within. Assuming they went the way of mice.

MICHAEL R. | Overall Experience |
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Smooth experience, clean, secure.

ADAM A. | Overall Experience |
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You need to plan ahead for the office visit, it sometimes requires a call ahead. Otherwise the facility was safe, secure and convenient.

KATHLEEN K. | Overall Experience |
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Lots of dead bugs in and our unit. The climate control may be ok but we had items with moisture damage. The receipt I received could not be viewed. I paid for 30 days only used 10 days. No refund???

No reviews have been submitted for this location.

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