Customer Reviews for Fogarty's Garage
(U-Haul Neighborhood Dealer)

350 reviews

1100 N Division   Pontiac, IL 61764

(815) 842-3757

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(815) 842-3757

1100 N Division
Pontiac, IL 61764

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

I appreciated the call to confirm our late pickup at the end of your day. Keep up the great work!

Tim K. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

It was great overall but our turn signal and brake lights didn't work on our trailer so it was a long 1000 mile drive.

RENICK S. 
Rating:
5.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Easy and simple process from start to finish. .

AMANDA G. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL A. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Michelle is always pleasant and goes out of her way to assist me with making long-term reservation or any other issues. I could rent a truck from a variety of location but I wouldn't get the service that I do from Michelle and Fogarty's Garage !

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

Cheri M. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

CARRIE K. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Staff friendly & professional. On-site reservation process quick & easy; online reservation process... not so much. Must sign up for minimum insurance coverage or unable to continue to next reservation process. What if my personal vehicle insurance covers rentals?? However, overall, very satisfied with service and vehicle. Will definitely use U-Haul and this location again.

NORMANDIE L. 
Rating:
3.0

I utilized the Mover Helpers App. They did not show up and said it was your issue.

James V. 
Rating:
4.0

Was shorted 4 furniture blankets. Ordered 3 dozen only had 20. 20 were returned.

Joseph K. 
Rating:
5.0

Online reservation process was a bit wonky to navigate. Waiving the insurance isn't an option online. The upside was the ladies who helped me out at Fogarty's Garage. They knew their stuff, were pleasant, and thorough. Thanks!

NORMANDIE L. 
Rating:
5.0

Very knowledgeable and neighborly.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

H R. 
Rating:
5.0

Customer did not leave a comment.

Ricky Z. 
Rating:
2.0

For folks like me that don't rent U-Haul's very much it should never be assumed that leaving the rental counter I already know what is in store for the return of the gear or in this case truck. I came back went to return the key to discover I was going to get charged if I didn't fold the blankets that I RENTED for $10.00. Then I deposited the key only discovering that I needed to sign in to the online app to return the vehicle at the location which I DISCOVERED IN MY KITCHEN!!! AND IT REQUIRED PICTURES!!! ARE YOU FUCKING KIDDING ME! So I GOT BACK IN MY CAR and TOOK PICTURES that couldn't be admitted because I never submitted the complete survey because I DIDN'T DISCOVER THE MILEAGE UNTIL I SAW MY EMAIL ON MY COMPUTER AT HOME. MIND YOU ALL THIS ANGST IS BECAUSE I'M TRYING TO SAVE A $20 (TWENTY) DOLLAR CONVIENCE,CONVIENENCE, (U FIGURE OUT HOW TO SPELL THAT) FEE. THE return was hardly that, it was a pain in the ASS! I DROVE THE TRUCK 33 MILES AND PUT 2.6 GALLONS OF GAS IN IT. I SENT THE PHOTOS TO THE REP THAT HAD ME CHANGE THE PICKUP LOCATION AT 7:30 IN THE MORNING AS I ASSUMED I WAS DOING SOMEONE A FAVOR AT THE LOCATION WHERE I HAD ORIGINALLY SET UP TO RENT FROM BUT WHEN I DROVE BY WITH THE TRUCK THEIR INVENTORY SEEMED TO BE UNMOVED. MAYBE IT'S A LOCATION AND PERSONNEL ISSUE I DON'T KNOW. WHEN IT'S ALL SAID AND DONE THE FOLKS AT THE COUNTER NEED TO EXPRESS THE NEED, NEED, NEED, TO TAKE PICS OF THINGS AND FILL OUT THE ONLINE APP BEFORE DROPPING THE KEYS IN THE BUCKET. FAIR ENOUGH! THAT'S ALL I GOT, SEEMS TO BE PLENTY! THE GUY THAT CALLED ME RECEIVED MY COMPLAINTS AND SOLVED IT ALL AND I WAS BILLED CORRECTLY SO NO FAULT ON HIM.. I WAS JUST SPENT AFTER MOVING KITCHEN CABINETS FOR 5 HOURS TO HAVE TO DEAL WITH THIS, REGARDLESS YOU ALL SHOULD KNOW THAT COMMUNICATION IS EVERYTHING. EVEN PEOPLE AT AIRPORTS DON'T HAVE TO INPUT THE VEHICLES MILEAGE,...DOESN'T ANYBODY DO ANY WORK ANYMORE? CAN'T YOU GO TO THE RETURNED VEHICLE AND CHECK THE MILEAG AND GAS TANK? YOU ASKED FOR MY COMMENTS, YOU GOT THEM.....STEP IT UP AND COMMUNICATE!

ROBERT L. 
Rating:
5.0

No doing good. Thanks alot

TODD C. 
Rating:
2.0

Hard time getting into lock box. And we dropped it off on the same day. They called(nasty person) said wheres the truck. I asked them to go look and she said no I'm busy. They said they would call back. Several minutes later, I got a receipt email for the truck. Before you call yelling at someone where's the truck. How about checking the lockbox and lot. UGH

William H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

ANGEL R. 
Rating:
4.0

Air freshener in trucks they always smell like sweaty old men

Christina C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN L. 
Rating:
5.0

Customer did not leave a comment.

Hank H. 
Rating:
5.0

Customer did not leave a comment.

Kaylyn M. 
Rating:
5.0

very friendly service--highly recommend

BRENDA U. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
1.0

They charged me for two days of service even though I returned the truck the same day, about 12 hours later. Overcharged for everything based on the websites single day usage.

JAYNA V. 
Rating:
5.0

Customer did not leave a comment.

JOYCE C. 
Rating:
5.0

Customer did not leave a comment.

Corey A. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca O. 
Rating:
3.0

Customer did not leave a comment.

DANA M. 
Rating:
5.0

Customer did not leave a comment.

HEATHER B. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
4.0

Customer did not leave a comment.

Clayton M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Grant W. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
3.0

The Lady in the office was nive and helpful. There is an older man there who has a nasty attitude. When he took the rental trailer of my vehicle he didn't say a aord. I ws left sitting the about ten minutes waiting for him to return. to finish undoing the trailer. He should have said thank or get the hell out of here so I would leave.. He also did not give me the light hook up attachment that I had to purchase because he told me mine was no good. the 1 I bought was no better. The tail lights on the trailer did not work. I needed the trailer so I took it without the tail lights working. I will never go back there and I will tell everyone I know to not go there.

Carolyn C. 
Rating:
5.0

Fogarty's Garage (the local Uhaul facility) does an outstanding job.

Jeff L. 
Rating:
4.0

Customer did not leave a comment.

Mario Z. 
Rating:
5.0

Everything was great no changes needed

DARREL C. 
Rating:
5.0

nothing

JORDAN S. 
Rating:
2.0

They had all kinds of issues with the U-Haul website and took an hour to pick up a 5x8 trailer. Person helping me was very courteous and apologetic.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Walter E. 
Rating:
5.0

Very pleased with this location! Have used it before. Find they are always helpful!

Melody W. 
Rating:
3.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Pads were very wet in the truck.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Customer did not leave a comment.

JORDAN S. 
Rating:
5.0

Customer did not leave a comment.

Andy D. 
Rating:
5.0

Customer did not leave a comment.

Jolene G. 
Rating:
5.0

The U Haul roof has a small leak in it.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Excellent customer service!

william S. 
Rating:
3.0

Customer did not leave a comment.

Jason M. 
Rating:
3.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

JIM C. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Ronda M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

They only had one trailer Get some equipment to them now !!!!!!

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Elisa B. 
Rating:
3.0

Customer did not leave a comment.

TANGELA B. 
Rating:
4.0

Customer did not leave a comment.

james E. 
Rating:
5.0

Keep up the good work

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Tammy V. 
Rating:
4.0

I thought they were good. Charged appropriately, but cannot compare to Camping in the Clouds

Amy T. 
Rating:
5.0

Very organized and helpful staff at Fogarty's Garage.

Heath K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

I reserved a 20 ft truck weeks in advance. Days before my move I was told only a 10 ft was available but I could have it for 3 days and at a discount. This worked out for us but barely.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

The left hand does not know what the right hand is doing. Not sure it was so much this location as it was U-Haul as a company. Never had a worse experience than this time moving with U-Haul.

Jakob K. 
Rating:
3.0

Customer did not leave a comment.

Gary J. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

Better distance and time for pick up. Both of us in the household work during the day and we had to have this picked up by 4:30....and it was 45 minutes from where we live! We had to take time off work to go get the rental. FRUSTRATING. I called and they were no help. I asked for options and they indicated my option would be to cancel my reservation.

sabrina S. 
Rating:
3.0

Don't know why I was charged an extra $40 am very unhappy that no one has contacted me about this

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
1.0

Very rude staff. The truck was NOT CLEAN inside. The air conditioning in the truck would not work consistently.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Ted C. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
3.0

Customer did not leave a comment.

Shane B. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Great delivery, easy rental and the turn in process was as easy as the initial delivery. I definitely would rent again and highly recommend them.

FRED J. 
Rating:
5.0

Customer did not leave a comment.

Jimmie S. 
Rating:
5.0

Very helpful

Panno T. 
Rating:
5.0

Customer did not leave a comment.

JEFF V. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top