Customer Reviews for Food Land Market
(U-Haul Neighborhood Dealer)

359 reviews

580 Eureka Springs Dr   Lexington, KY 40517

(859) 309-6525

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 10/25/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(859) 309-6525

580 Eureka Springs Dr
Lexington, KY 40517

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 10/25/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Make sure the cab is actually clean and be sure people get the equipment they rent out.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Kazi R. 
Rating:
5.0

Nothing, great service

Kerry B. 
Rating:
4.0

Great

DANNY B. 
Rating:
5.0

Not a thing Eli was very accommodating and helpful throughout the whole process

KEITH H. 
Rating:
4.0

The only issue I had was while we were loading. The back of the truck smelled like someone had a "Pot" party. I think it could have used a spraying out. Other than that, Eli was awesome and everything went well.

PATRICIA S. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Bryan J. 
Rating:
3.0

Customer did not leave a comment.

CHRYSTEM WALTER P. 
Rating:
1.0

The truck seemed to have never been cleaned and it reeked of old food, sweat, and cigarettes. We were sitting in old food crumbs, pet/human hair, dust and all sorts of grimes. It made my move a horrible experience.

YUKIKO F. 
Rating:
1.0

Buy back box program sucks!!!!! Instead of having a system at U-Haul where U-Haul can look up your name or phone number to refund you for unused boxes, they make it difficult by requiring you to use an email or receipt! I will never buy extra boxes again!!!! I searched and searched and couldn't find the email from them of the receipt. U-Haul is scamming people with this. Terrible customer service!!!

Abraham G. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

CHASITY S. 
Rating:
5.0

Great experience

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

Excellent customer service. This will be my go to location for future needs.

TAMMY W. 
Rating:
5.0

None

DOUGLAS I. 
Rating:
3.0

Customer did not leave a comment.

ERNEST B. 
Rating:
3.0

The truck had an exhaust issue which made the truck difficult to drive.

MARVIN K. 
Rating:
5.0

You need to improved the on line component of your services. The locations were very well.

Joseph V. 
Rating:
3.0

Had to pick up truck at the Leestown rd location - that place gets 5/5 stars. Near my house I was moving from & well stocked. Those folks were awesome. More on them later. Then had to goto Eureka springs to pickup my auto transport trailer. I was able to hookup the trailer myself but the guy there said his location didn't do loading there. I'd never done that & was moving across the country. If I get an auto transport then it's rational to assume I'm loading an automotive onto it, right? Why would this location have auto transports available if they wouldn't be able to help me? Luckily the fine folks at the Leestown road location were able to help get my vehicle sorted no problem. They were awesome.

John C. 
Rating:
4.0

The guy that rented us the Uhaul was very nice and helpful. He got us taken care of quickly. The truck smelled strongly of smoke and ashes were scattered throughout the cab of the truck.

David S. 
Rating:
5.0

when booking a uhaul online it needs to be more specific as to which location is the pick up location. for example, the initial pick up location was actually the “preferred location”. online booking is not user friendly.

Ronald O. 
Rating:
3.0

Customer did not leave a comment.

NORA ELIZABETH G. 
Rating:
5.0

Everyone was so nice!!! Lifesavers forreal. Went above and beyond to help me out:) everywhere else was out of trucks but they found one for me

SEAN M. 
Rating:
5.0

I had the uhaul an entire 12 hours past when it was due and he was so nice and understanding of my situation. Charged only an extra $20 was expecting to be charged more. I tried to get it as clean as possible for his next booking the next day.

HANNAH S. 
Rating:
5.0

Great customer service!

Steven P. 
Rating:
5.0

Fast, friendly assistance from Eli.

MATTHEW K. 
Rating:
5.0

The man who was working that day was very friendly, punctual and helpful.

Shelby S. 
Rating:
5.0

Customer did not leave a comment.

ALICIA A. 
Rating:
3.0

I'm pleased with the overall service. However, I wasn't happy that I reserved a 10ft truck for $19.95 and was given a 12 foot truck for $29.95 to drive without prior warning or my agreement to the change in charges. The difference is small and does not really matter to me, but the principle is important to me. Keep to the original agreement as far as possible and the customer should be informed of any necessary change. Thank you. Sutimah Shortridge

ROGER B. 
Rating:
5.0

Everything was great. Initially, I received a call the we we would be given a larger truck, at the same rate. Then someone turned in the size we wanted and I received another call asking if we would like that one. I appreciated them doing everything possible to meet our needs. They were also very friendly.

ANDREA W. 
Rating:
5.0

Customer did not leave a comment.

Jason Z. 
Rating:
5.0

Customer did not leave a comment.

Freja C. 
Rating:
5.0

Very friendly and helpful, safety was important, and exchanging my questionable assigned truck with one that was sounder was appreciated.

D ARRY F. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

Debra M. 
Rating:
2.0

When picking up the uhaul, I was completely unaware of the $100. It wasn't listed on the on line reservation. As a result I had to go get the money for the reservation which put me behind schedule. I did not get adequate time due my rental (6hrs), instead I got 4, hence I was late on the return. I had to take my belongings else due to timing which put me well over mileage. Not at all pleased with the overall rental.

Ladonna H. 
Rating:
5.0

Customer did not leave a comment.

LANDRY B. 
Rating:
4.0

Customer did not leave a comment.

Lisa W. 
Rating:
2.0

Not charge 99 cent a mile. Make sure y'all information is correct so you don't charge me extra. Also probably have the facility opening the same time I need the U-Haul instead of having to wait an hour hour and a half. I am very displeased with this experience I am still livid from the morning turning it in

Melissa P. 
Rating:
2.0

Customer did not leave a comment.

JULIE T. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
4.0

The gas was over charged. Nearly $30 for less than a quarter of a tank but other than that fine.

Gerald T. 
Rating:
5.0

Customer did not leave a comment.

MARIA O. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

The owner was on top of the rental. We were out of there in the morning within 10 minutes and the return was even quicker! Would highly recommend this location.

JANYL H. 
Rating:
4.0

Customer did not leave a comment.

CORALEE T. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Nice guy and a good experience

OSCAR D. 
Rating:
3.0

The manager at the drop off was incredibly helpful. Uhaul messed up my drop off location twice but this manager and my original drop off location was super accommodating. He was the only positive experience I had with uhaul.

Greg S. 
Rating:
4.0

Customer did not leave a comment.

Tate M. 
Rating:
5.0

Convenient Location, Clean Equipment, Very Helpful Staff, The Easiest U-Hual Rental I've Ever Had...I Hoghly Recommend Them.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

The uhaul check in guy was GREAT! I was a little unsure about the area when I arrived, it is a smaller market with little parking. They were absolutely the best!! I hope to not need them again for a very long time (moving) but when I do I will use them...

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

TAFT K. 
Rating:
4.0

Customer did not leave a comment.

CAREYP M. 
Rating:
4.0

Customer did not leave a comment.

Haylee B. 
Rating:
5.0

Guy was super helpful and fast

Darrell B. 
Rating:
5.0

Everything went great. The gentleman who helped us was friendly and courteous.

THOMAS B. 
Rating:
3.0

The vehicle was filthy in the cab

sonia W. 
Rating:
5.0

Customer did not leave a comment.

Iritha H. 
Rating:
2.0

At 75 years of age, I'm accustomed to the Uhaul employee hooking up the trailer to my vehicle and then testing the brake/warning lights prior to my leaving. That did not happen at this location. I had to move the trailer to the hitch, attach the trailer to the hitch, connect the safety chains, and check the lights myself.

bob S. 
Rating:
5.0

Customer did not leave a comment.

IRITHA H. 
Rating:
4.0

Customer did not leave a comment.

Sharri R. 
Rating:
3.0

Customer did not leave a comment.

Lilianna A. 
Rating:
5.0

They were amazing after the joke of Southland Drive location not having what I needed.

Donald T. 
Rating:
2.0

Did not know how to secure car on transport. Had wait one and one half hour for them find someone to do it which we had to pay the guy . When we got to destination we learned they never attached chains to secure car..food marts is not a safe or good place to rent car transport. Lucky we didn't loose a car.

Elmer W. 
Rating:
3.0

The truck was filthy you are obviously not doing anything for covid. The location was ridiculous to try to get a 26'truck with trailer out of. They had to get people out of the store to move their cars so the truck could be driven off the lot. It is way too small to rent a truck of that size from

CHYANNE K. 
Rating:
5.0

Customer did not leave a comment.

LOGAN R. 
Rating:
5.0

Customer did not leave a comment.

Ivan S. 
Rating:
5.0

Great experience.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Ivan S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
4.0

Nothing

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

ELDRIDGE W. 
Rating:
5.0

This place was great to deal with. Owner is extremely kind and ready to help. This was the second time I have rented from this place and it has been an easy experience both time. Definitely my U-Haul place now!

Jonathan H. 
Rating:
5.0

I've worked with this same gentleman twice and he has been extremely helpful each time.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Address is convenient. I dropped the truck after business hours

Eleida T. 
Rating:
5.0

I recommend to do all the “paperwork” online it saves you time. I was very pleased with the service.

Dana M. 
Rating:
5.0

The truck did have a smell, maybe something that freshens it up after each use would help.

Stefanie H. 
Rating:
5.0

smooth transaction pick up and return

TAMMY D. 
Rating:
5.0

Keep doing what you are doing

CHARLES M. 
Rating:
5.0

Lower the mileage prices to 30 cents per mile.

Gerald C. 
Rating:
3.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

KAYLA C. 
Rating:
1.0

I had to wait Aprox 30 minutes to be able to pick up. There was only one person in the store( minute Mart). He made sure to wait on his customers first. The truck had a bad smell and it did not run right. I have alway rented from U-Haul. However , this will affect where I rent again . The trucks should run well and be cleaned !

angie C. 
Rating:
3.0

Customer did not leave a comment.

Ryan P. 
Rating:
4.0

Friendly and helpful staff

William W. 
Rating:
4.0

The employee who gave me the truck never wore a mask.

ROBERTO R. 
Rating:
5.0

Fast,Friendly. I would definitely recommend

George T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
2.0

The vehicle is very old to be used for rental. It vibrates a lot and doesn't sound good.

Robert F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top