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Brian J
Customer Reviews for Foothills Grocery & Deli LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When dropped off was charged an additional $603.00 cause of where I dropped it off. When rented told them I was driving it to bluefield wv and they still put it as local and when dropped off got charged $483.00 for wrong drop off.
Donald VBest Uhaul experience, these guys know what they're doing!
Matthew MWhat is there to change? They are super friendly and they go out of their way in helping you !!!!!
darlene bGreat help and support. Very patient and friendly.
Brad MThe truck was nasty, I had ordered a appliance hand truck and a furniture dolly when I arrived and after spending 30 minutes trying to get access to the truck because all the pictures that had to be taken and then waiting over 30 minutes to get keys I was told they did not have the extra items I orderer. Then he spent another 20 minutes looking for the, and finally found some. I will be contacting U-Haul about this. I’ve never had to wait this long for a rental.
Scott GAll was very good
tim vHave places open to return equipment when online says open they were all closed
Marti WFoothills was very helpful, Eric provided clear, professional and accurate assistance. The UHaul website on the other hand needs serious upgrading, one of the least useful unfriendly booking websites I have used in a long time.
David RSketchy drop off location in a gravel lot. Also tried to charge me an extra charge for them changing my location to drop off without my permission
Holly JWas right on the way to Greenstreet Golf and Country Club for delivery of lawnmower and golf clubs. The store had tasty fried chicken and a nice selection of equipment to rent in the future.
Eric APeople very helpful. Thank you
Tina MWe will definitely rent U-HAUL equipment from this site in the future.
Veda NThis uhaul location should be designated a 4 star location in all catagories.
Janet FEric was very helpful. I appreciate him backing my rental into the parking place for me.
Mike RVery nice and friendly, Very easy the drop off process.
Jean-Marie LEasiest rental and return ever, friendly and very accommodating.
Robert WVery efficient and wonderful friendly service
Carollyn PThe young man was very busy but took time to assist with moving the trailer and completed the paperwork very efficiently.
Richard EThe location is nothing to look at, but the fellow that checked me in was indeed helpful and very friendly
Jules AVery helpful and friendly
Lester SMissing a chain
Jason WVery friendly and extremely helpful😊
Dana HUnfortunately the size trailer we wanted had flat tires, waiting for uhaul to service it. Larger size did ok.
Savany DDon’t rent from U-Haul. This entire experience was a nerve wrecking mess. We had issues picking up our truck due to locations being closed and had to scramble to find one open in our area so we could start our move. It took nearly 2 weeks for the truck we dropped off to close our reservation because the drop off location is rarely open. I will never rent from U-Haul again.
David Sexceptional friendly service. great location
William BAccommodating, Clean equipment
Stephen DWe had an excellent experience. Eric was fantastic! He was very helpful. He hooked up the trailer to out truck and made sure that the lights worked. We highly recommend this location!
Claudia SThe only thing is he told me I would get reimbursed for my gas if I had extra but I am having difficulties getting thid
Linda VVery friendly when I dropped off the truck. Then also helpful to check the truck when I called later to see if I left something in the cab.
Edward Hcalled 5 days in advance to make sure the tires on the trailer were ok for a 700 mile trip. arrived at the rental yard to find both passenger side tires flat. had to change the tires myself from another trailer
Garrett DThe first location said I would get credit for turning the truck in early. It was a two day rental. I checked out at 4:30pm and I turned it in at the drop off location before 4pm the next day. The guy didn’t know how to do the credit/discount for early return. Said he would check with supervisor who knew more about this. Haven’t heard anything so far.
Stephen aPeople at Foot Hills grocery & U Haul very pleasant and helpful
Anthony FThe staff here are very courteous & helpful. Highly recommended;
Betty BEverything went well, no issues.
Gloria RThe facility was good. The only issue was that the U-haul truck we reserved to be in Winston Salem was not available. U-haul found an available truck 50+/- miles away, very inconvenient! Fortunately, all the people we dealt with were very helpful. Unfortunately, we are very unhappy with U-haul for having to drive extra far for the pick up.
Christopher LOverhaul your computer system I was only using a car carrier for three hours yet the computer said I had it for two days and was being charged for two days finally the attendant did override and correct the error but your computer system is way too hard or you’re not giving training to your attendees
herbert lMuch easier to maneuver, very easy drop off, will hope to use this site for future business
richard aI left the vehicle with almost a 1/4th of a tank more than when I picked it up but was charged for 3 extra miles.
WILLIAM DExcellent service!
Sean P