the best hands down place to rent uhaul. I won't rent from anywhere else if I can help it. Thank you forest city motorplex
TARA PORTER
Customer Reviews for Forest City Motorplex LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super fast pick up of the utility trailer and same with the return. He's the only one around with a open utility trailer. Will definitely be renting from here again
TARA PORTERAll good
Michael E WoodsAndre the owner was kind and helpful, I will do business here again!
Theresa SnyderWonderful!!
Laura BridgesFast and efficient checkout/checkin. Truck was in great condition.
Michael MillerI downloaded the app and it didn’t work. When I tried to select location it couldn’t find the location even though I was physically there. Other than that I had a very good experience.
WILLIAM ASHEEasy in and out! Left more time for packing and delivering!
timothy gordonThe owner is professional and pleasant, the location was very homey. Nice
jesse e morris jrLower the rental rates Uhaul. Your rental has more than doubled in the last two years. That’s ridiculous
Gary RichardsonOriginally scheduled pickup at my local U-Haul rental store and a U-Haul person called me and said that an auto transport trailer was not available there. I would have to go to the next town over to pick one up. That store was not open on Sunday so the U-Haul person said I could pick it up on Saturday and return it on Monday morning with no charge for Saturday to Sunday. Because that store would be closed. I went to pick it up and the discount was not on my order and the total was over twice what was quoted to me. I told the guy at the pick up location the issue and what I was told and he got smart and had a bad attitude. I told him that I had scheduled it and it was discounted by the company to make up for the pick up changing to Saturday instead of Sunday. He continued to have an attitude with me and was not willing to work with me until I told him I had the number to the person at U-Haul that had contacted me and I would call her and get her to explain. While literally dialing the phone number his attitude changed and he corrected it to one day rental and no charge for Saturday. I assume he didn’t want to have an issue with the company for not listing to a customer and giving me a hard time and a bad attitude. On the up side. The trailer was very nice and towed extremely well. It seemed to be in very good shape and well maintained.
James KnightenGreat great location. The manager is very nice and very helpful.
alena birgerThe owner is great! And super helpful!
alena birgerExcellent professional service. I am a come back customer.
Marien LeeExcellent service
tim bailThe guy working at this location was very generous! He only had 1 truck & it was already observed for 6pm. I got there some time before 12pm. I told him that I just needed it for 1 hr. He went ahead and let me rent it for 2 hrs. Got back ahead of time and was very greatful for him doing me the favor
daniel riollanoProfessional and helpful, got me out of there in a timely manner.
James MikellAndre was really great to deal with. We will have no hesitancy to use him again the next time we need to rent a trailer. He was fantastic.
Glenn PallackAt drop off the guy told me that I did not have enough gas in the vehicle I showed him the picture of the vehicles mileage and the gas that I used when I picked it up. Yet I get a charge from Forest City for a tank of gas which is not what I used. The truck was returned and the condition that it was purchased for rental. I've been on the phone several times with customer representatives and issue is still not resolved. I would go to a higher truck rental if I knew I was going to get this kind of treatment.
Hollymae MorganVery nice people
ROBERT WARDDid not have the size wanted Told me that the great big was easy to drive but it was to big to get near enough to load with out walking with what you were load. Could not load big stuff because they did not have any hand trucks to use. Was very disappointed with the experience.
REBECCA SWINK