Customer Reviews for Forest Grove Arco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Forest Grove Arco

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Michael O. on

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Customer did not leave a comment.

Alicia R. on

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Picking up the truck was unreasonably long, it took over 30 minutes to pickup the truck, it was very frustrating

Holly F. on

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The lockbox for the key does not lock!!! The arch employees were no help and the U-Haul customer service rep told me to just leave the key un-secureon the box!!!!

Jennifer T. on

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Incredibly convenient ??

don R. on

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Customer did not leave a comment.

Judy B. on

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The lock box - it would be helpful to let customers know when they get the code to the lock box (to save that code number) because they will late need it to return the uhaul to lock the keys back into the lock box. That would help customers not being frustrated will the return of the uhaul. Thank you

Linda K. on

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Make arrangement options other than online. Have sites willing to help

Shane W. on

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We can’t get the lock box to work. No help

kirt B. on

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Your website sucks. Terrible service. If not from the lady at the gas station I would have not rented. Terrible web services!!!!;;;8

TESSA B. on

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I was a pain in the add to rent. Had to do everything online. Where has customer service gone.

sally S. on

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Outside of vehicle was dirty; especially windshield. Took a lot tries to get clean

Wally D. on

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Better communication about which locations are self-serve only or not. It was not clear when I booked the reservation online. Nor did anyone I spoke with on the phone readily know that this was a 'self-service only' location when I was trying to pick up the van. Dean Mabe had to come meet me in person. That guy is top-notch, by the way.

Annette W. on

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Larger slot for returning key. I had to give to an attendant. If not open hard to return.