Customer Reviews for Fort Knox Indoor Outdoor LCC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fort Knox Indoor Outdoor LCC

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Ryan W. on

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The front desk was extremely friendly and helpful never known about this location befor be will definitely be returning do the the excellent coustermer service

Darryl F. on

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Responded yes, BUT the first words spoken to me in turning in the trailer was "Can you unhitch the trailer, or do you need someone to come help you?" That should not be an option. U-Haul hitched it; U-Haul should unhitch it.

Antoinette V. on

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raynodia M. on

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Michael M. on

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Donald P. on

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JAMES W. on

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Aaron J. on

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Dustin H. on

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Jarred S. on

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The person who does Uhaul rentals was not there, we waited an hour for her to arrive. Supposedly there are financial issues between uhaul & the storage company the rents the uhaul out. While they were not rude to us once she arrived, her frustration was with uhaul and it had nothing to do with us the customers. So we should have been serviced as normal and the issues should have been handled with uhaul. We made the reservation ahead of time to know that we had a reservation for a certain pick up Time and should not have had to wait than deal with disgust of uhaul issues with the company.

Dennis M. on

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TIMOTHY T. on

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Sheila P. on

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William M. on

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Friendly helpful staff

Lisa A. on

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Burtis C. on

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Rondale B. on

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Palaire B. on

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Staff was awesome, but I will never recommended the company U-Haul to anyone. The company had a major system glitch and I had to sit a total of 4 hours to get the trailer.

Robert S. on

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Harold R. on

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Nothing

Melissa F. on

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Carlos M. on

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Get better truck

jerome F. on

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Your company's performance was very unprofessional especially ms.Darlene i will never rent again from your company again!!!

Farrell L. on

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the truck was not cleaned and it would not do over 45 miles per hour

Rainie L. on

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Very fast and friendly customer service. Equipment well maintained.

Bonnie B. on

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Edward L. on

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Staff is very nice and helpful. Everything went as planned, and I will certainly recommend this location.

Jarrod A. on

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Peggy J. on

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Christina C. on

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Cindy H. on

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brenda S. on

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Shirley W. on

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Thanks for all your help

Gregory J. on

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sean R. on

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The Employee on duty, Keith, was very help and well knowledgeable of Uhaul's equipment and policies. Very smooth transaction. Highly recommend Fort Knox.

Cynthia M. on

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SANDY I. on

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We called several times that day and were told there were no 5x8 trailers available for 1 way trips. However when I spoke to the 1-800 # to reserve a trailer they said yes they do have one and they had to communicate with the location to get the reservation done for me. This caused us a 6 hour delay leaving to NC. Once we arrived they were great with everything but if not for the reservation line we would not have come over.

Jules M. on

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Wendy B. on

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The man that helped me was very pleasant and helpful

Steven B. on

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Tequita M. on

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Melissa F. on

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Super nice guy that took care of us and unhooked the trailer for us.

Constance H. on

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Scott W. on

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LORD JOSEPH P. on

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Kevin told me that I can return my U Haul Rent for no additional fee at 2:30 PM then he called back that I will be charged for another day if I will not be able to return it. Somebody called that I can return it in other place that has no fee. It was not consistent but I understand the situation they are just human. I hope if they are in hurry to get it they should always be fast in helping the customer disconnecting the U haul.

dwayne L. on

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John D. on

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anthony D. on

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Channing H. on

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gerardo R. on

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Rondale B. on

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Lance L. on

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sammie D. on

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Chanda W. on

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James H. on

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Larry W. on

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Joe B. on

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Curtis B. on

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Ashley E. on

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MARY P. on

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Robert L. on

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Antonio L. on

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David B. on

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priscilla S. on

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JARROD P. on

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Devon S. on

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Bonnie J. on

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The people were awesome. The truck was a piece of crap. It stalled 3 times on the road and we had to call roadside to fix the ramp that got stuck. When the truck stalled, it decelerated. It had to get turned off and restarted each time. It was scary and dangerous, as there was not always a shoulder to pull over. It was a cross country move from New Orleans to Colorado.

ryan S. on

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Gloria B. on

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Explain why I had to drive over 30 miles to pick up truck when many locations were available close to be home!!!

Herbert R. on

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Brenda S. on

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Improve your computer system. Despite having paid in advance and checked in in advance, due to issues with your computer system IT TOOK OVER AN HOUR TO GET THE TRUCK.

Daniel A. on

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CARL G. on

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Carl G. on

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Nothing. Everything was perfect.

william O. on

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Charles G. on

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Location is terrible. First thing the tell you. ' we are not U-Haul

blaze R. on

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ALDEN M. on

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Shawna R. on

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NA

Joseph R. on

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John G. on

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ronald H. on

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Have more personnel available. Only one person was available.

Enrique N. on

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Rebecca M. on

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Kedrick H. on

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Larry H. on

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patrica H. on

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Jonathan F. on

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BERNADETTE W. on

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Elliene R. on

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Very helpful and pleasant atmosphere. ..iam thankful for his attitude, because I've had a long day. .

ROBERT T. on

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Very nice folks!

donna P. on

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tommy C. on

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My reservation was set for 12pm. The employee arrived 30 minutes late, which set me back and hour after signing the contract. As a result, I lost an hour of daylight to unload the truck that day.

Nicholas D. on

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The location agent was very helpful

GRANT L. on

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Nothing!

NATASHA C. on

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The ladies in the office was very friendly and professional. They helped to make moving a smooth process for me. Thank you guys,keep up the good work. Natasha Casby

Donald C. on

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aaron H. on

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MICHAEL M. on

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MERRILL F. on

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Online reservation was lost, took nearly 45 minutes to pick up the truck.