Customer Reviews for Fort Knox Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fort Knox Self Storage

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Jennifer J. on

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Alex G. on

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Jeff A. on

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Great customer service and he got us set up quickly!

Jason B. on

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Etta D. on

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Jimmy is the best!!! Customer service was outstanding!!

Raymond P. on

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Clean your pool behind Up. Had to take it to a car wash and wash it out a half a dozen times it was atrocious and then rinse it with Pine-Sol in a bucket of water when we got it back .

TAISSA C. on

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Maridel S. on

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Lorraine E. on

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In love with this place, especially Kevin who has been extremely helpful with my big move!

Lorraine E. on

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The uhaul truck was not all what I expected, but enjoyed the great customer service by Kevin. He was extraordinary.

Dagi A. on

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Great job

Jim M. on

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Robert M. on

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Scott P. on

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Excellent experience. Gentleman at front desk was amazing.

joseph b. on

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No hitches, the clerk was very helpful...

Sharronda S. on

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amanda p. on

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James B. on

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Customer service was excellent

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Explaining to u-haul personnel Kevin that I only need storage fora Month (March) which was prorated to the end of the month,he have me signed alotof papers and explaining, that meant I don't have to give notice. I moved after a week the manager called me wanted pay for April it's wrong .I was mislead.Therefore I shouldn't be liable to pay for April.

DEXTER B. on

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I was given this new pick up location at the last minute. It was several miles from my original reservation.

ORLIN S. on

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Keep up the good work!

James D. on

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It was a nice friendly deal. Very smooth with no problems.

Stephen K. on

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Luigino S. on

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No customer service, the only employee is lazy and doesn't like his job.

Douglas M. on

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Lakeshia C. on

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Judy F. on

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Alan G. on

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LYND B. on

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Responsive, useful service. It turned out that we did not need the additional storage. Did purchase much needed packing supplies. Will consider using again int the future.

GERALD O. on

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The van was clean, but it stunk like dead bodies or wet animals!!

NICHOLAS P. on

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Terrible location with a customer service team that is awful.

NICHOLAS P. on

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New employees. Absolutely insulting to work with. Corporate really needs to investigate this location and "Greg" Just go there and experience him yourself and you'll see

Ashmeed M. on

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Latosha R. on

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Excellent service.

Brian B. on

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Best deal in area. Friendly and helpful staff.

Kristina B. on

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Very sketchy area

Jefferson K. on

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Onsite manager was great!

katherine e. on

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Luis was great

kevin c. on

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The truck was a smaller than what I asked for had to make several trips that put me over the 4 hour mark. The guy at the desk was very nice and helping and did not give me a hard time for being late. Over all 3 out of stars

Coral Ridge C. on

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Diane W. on

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Orlin S. on

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The team at this location is on the ball. Great service!

Kevin C. on

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Eliana m. on

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Is very good

Orlin S. on

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Keep up the great work, Luis and team!

Moises V. on

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BRADLEY R. on

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JOHN F. on

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Very clean facility, very courteous and professional staff.

David D. on

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Daniel A. on

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JOHN F. on

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I misunderstood and thought that giving my credit card information would secure the unit even if we didn`t come in to take possession by the move-in date.

Alexander L. on

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Nothing to improve. Greg provided superb customer service

Valerii B. on

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ANTHONY B. on

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Carlina N. on

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Ruben V. on

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The manager was very friendly. I highly recommend this place!!

`Jackson H. on

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I used to storage here before very clean and nice staff and grewat storage location

Nickette M. on

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Louis and his counterpart cant remember his name were very professional and helpful. Thank you

Shawntaia R. on

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Did not like the style or size of the storage rooms

Brian R. on

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Storage unit not clearly represented. Called mezzanine on eMove. They call it Upper. No mention requiring a hydroponic lift. Was surprised. But thanks to Frank all worked out in the end.

Yoidel A. on

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Very good service.

John C. on

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I was unable to find the place. I thought it was a Uhaul location, and in my rush to move, I had to choose another facility. Sorry.

Norman G. on

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Nice facility. Not connected to the Uhaul reservation system. Although they received notice of my reservation they have no connection for monthly billing through Uhaul.

Sherisha S. on

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Good so far

Amanda R. on

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Friendly service, clean place.

benjamin j. on

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friendly and very informative with information on policies and requirements.

Brian W. on

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Very clean and friendly!

Jen f. on

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They did not have advertised size, they had smaller or larger units or if he could fix a door on one unit he would called me that evening. By next day I decided to rent at another.

Susan L. on

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Everything went smoothly. Associates were patient and helpful.

Guido C. on

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Bob at the office desk is a great guy!

Shanna D. on

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The staff was very pleasant and the building appeared clean and organized.

Meilyn S. on

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I have not moved in as of yet but still plan to the location is clean and Bob at the dest is a very nice guy!

Katryna V. on

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Locations is good. Storage is kind of weird. But the thing I have a problem with most is this 3rd party site who offer units the location doesn`t have.

David G. on

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The facility was not what is was represented. Told only second floor units available. When I got there the units were located directly above the ground floor unit, more like an attic.

Rachael K. on

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The manager was friendly and accommadating. He was able to get me a lower unit with no problems. However, more expensive than other storage places.

Liza C. on

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The unit was too small, and the upfront cost for a bigger unit was too high. I obtained storage from another facility and they gave me a 50% discount for the 1st month, so my upfront cost was low.

Salvatore A. on

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Web had unit avail I need I resv on web No call When I arrive had NO like units avail despite web Waste time using web U need to call if you want to make sure they have

heather d. on

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Our service was great.

Kevin B. on

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Great people and immaculate facility

Angel M. on

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Location does not take auto transports and 2nd floor is not a true floor. Its an attic which limits what can be stored.

indie r. on

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Service was excellent, and accomodating.

Russell G. on

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Dino was very professional and very helpful in making the move-in very easy.