Customer Reviews for Fortress Secure Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fortress Secure Mini Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kirk A. on

Rating:

This location sad they are dropping U-haul.

Alfred S. on

Rating:

Customer did not leave a comment.

Steven S. on

Rating:

Customer did not leave a comment.

Monique C. on

Rating:

Customer did not leave a comment.

Mark V. on

Rating:

I'm sure this error occured because I ordered through the app and this feature is probably fairly new. But anyway I ordered an appliance dolly to move a fridge and there wasn't a dolly in the truck. It was a huge inconvenience because I had a small window to help my dad move, so since the office was already closed we had to make due without a dolly.

Philip B. on

Rating:

Customer did not leave a comment.

Shannon N. on

Rating:

The young man who helped us was knowledgeable, polite, made the process very smooth and easy! I would definitely recommend anyone I know to go to this specific uhaul location because the equipment was great, the price was right, and the customer service was as good as can be. Again, I was to say the guy that helped us was an awesome help!

Richard P. on

Rating:

Customer did not leave a comment.

Juliana W. on

Rating:

Customer did not leave a comment.

Chawn J. on

Rating:

The location was fine, but my experience with rental was horrible... it smelled of beer, the cab was filthy... The truck was at empty ( no gas at all) almost ran out of fuel). The employee was great and apologized over and over.. he was embarrassed

Maria G. on

Rating:

Customer did not leave a comment.

James M. on

Rating:

I will now make this facility for all my u-haul needs and for storage .

Hector S. on

Rating:

We love uhual!!

Rochelle A. on

Rating:

Customer did not leave a comment.

Brandon R. on

Rating:

Office manager was awesome and helpful

Dennis W. on

Rating:

Customer did not leave a comment.

willie B. on

Rating:

Customer did not leave a comment.

Vanessa R. on

Rating:

Customer did not leave a comment.

Dylan S. on

Rating:

Customer did not leave a comment.

Kelee H. on

Rating:

We had to wait for over an hour for our truck. The previous customer who is late should be penalized.

Teri M. on

Rating:

The gentleman that helped me was so kind and helpful! He is an asset to your company!!!

Samantha V. on

Rating:

Customer did not leave a comment.

Justin G. on

Rating:

Customer did not leave a comment.

Jerry P. on

Rating:

Customer did not leave a comment.

DAVID S. on

Rating:

The mobile pick up is terrible. Went through the whole process only to have to go check in in person anyway. While it’s a nice idea it does not work in real life.

Denise S. on

Rating:

Easy in and out, very quick, great staff , clean vehicles, clean office. Great experience.

Brent L. on

Rating:

Nothing. Excellent service and it was quick to check in/out.

Marci G. on

Rating:

Customer did not leave a comment.

mary jo Z. on

Rating:

Customer did not leave a comment.

Bryce H. on

Rating:

The location and help was fine, but the U-Haul system is setup to rip you off. I booked this online, and when I dropped the vehicle off they charged me additional fees for being over the included mileage. I knew I wasn't, and tried to get them to look at the original contract I reserved online. They told me the original contract was canceled and changed when I picked up the truck and they could not pull up the original contract that I reserved. It seems too convenient that the paperwork just disappears, and they have no accountability. U-haul is setup to rip you off at every chance, BE CAREFUL AND REVIEW AND COPY ALL DOCUMENTATION.

Tommy J. on

Rating:

Awesome service