They were not there during store hours. Couldn't reach them from the phone...tried several times with no call back after leaving voice mails.
Reggy W
Customer Reviews for Fortune Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice well kept location, asked for a callback and they complied!!
ELAINE dThe contract needs to be 24 hrs.Also their computer doesnt show a uhaul location under 60 miles.
LILLIAN NNone, had excellent service
Linda CExcellent product and great service
Charles CI had to switch to this location because the one I scheduled with was closed and no one answering the phone. Great experience with this location.
Dee HVery very good.
Carolyn TI will not be using u-haul again because of the Lake Charles office on highway 14. that's all I got to say. Y'all don't want to know what I really want to say. The one in DeRidder was good and the Winfield office was great. but I will never ever go back to U-Haul again
BETH MAdam was very professional, courteous and helpful.
TERRI LThough I did get a reduction on the rental of the truck, the a/c was out.
KENNETH HMy order was moved to this location the day prior to pick up, however, the additional tow ball I purchased was not available at this location.
ROBERTO CGreat service.
HERMAN HRatchet straps for tires weren’t in good working order. Very hard to ratchet
Brian KThe cargo trailer didn't have a lift with it which we were told when we dropped it off at the second location that it should have had. Other than that everything was perfect for our move.
Amanda DInterior of location is very outdated and not inviting.
Kaylee FWe did everything online. Which was a very quick and easy process. The only issue was I rented an appliance dolly. When we got there, they didn’t have one. So they took that rental off and I rented 2 utility dollies instead.
Jody SDropped off vehicle and placed keys and contract in the drop box
JON Inothing was satisfied completely was running 15 minutes late due to traffic congestion employee waited 15 minutes for me to show up on his own time which i was much appreciated
Peggy RMake 1800GOUHAUL a bit more helpful. I contacted customer service because I could not get a cell signal due to the recent hurricane. The lady told me over and over that she just didn't know what to tell me. Offered no assistance whatsoever!! Very disappointing!!
Johnathan TAdam did a wonderful job, he was really helpful during these trying times. 10/10 would recommend to anyone!
Sidney CThis business was in an area that was hit by a hurricane! There was major damage to a lot of structures and unfortunately, this drop-off location was one of them! We had concerns about leaving the trailer at this location.
Keo SI did not receive the dolly that I requested, there was no dolly in the truck. I ordered floor pads, I didn't get them either. There was no one to talk to about this. The facility was closed. Very disappointed.
April SMaintain trucks better and lower the mileage price it’s outrageous
John BSo to start. The truck was horrible. It sounded like it was literally gonna crap out I could barely get it to go and the breaks were screwed up too. Then. The guy who was there has to be the most miserable person I've ever met. If he smiled he might pass out. He wasnt just plan rude but he made me feel like I was such a problem. So it stormed the day I needed this truck and we couldnt get it all out. In the rain and ruin my stuff. So we had to return it the next morning instead( which I completely understand we were in the wrong however, I cant control mother nature. And it wouldnt of taken us so long to get back if we could actually go over 50 miles an hour. And they charged me a few of 150! I already spent over 300.00 with yall. He was a jerk about it. Never using uhaul again this is bs! $150 fee for being late?
Mary FNothing, all was great. Thank you so much,??.
Tori RThe worker as, whose name I forgot, was very helpful and attentive.
Nikki PThe only thing was I rented for 5 days and only used for that day extra help came and give us a hand , I was thinking I may get some money back but nothing order than that great experience
Mauricio LI did not receive a call to confirm. My original location was somewhere else. I called them and they were the ones that told me y'all switched it to fortune storage. However when I got to fortune storage, the app wanted me to still go to the original location. So I had to make an entire new reservation the next day, and it didn't work at first either. Finally got my truck 10 hours later than my reservation was planned. Furthermore, the truck share 24/7 and customer support was TERRIBLE AT BEST, if I was able to get anyone on the phone. They weren't able to even help me. Just transferred to another line that never answered.
nathan lTrailer had rusted out rims and tires with cracks. It was the only one they had and I’d already driven an hour to pick it up.
Deanna WThis place is amazing. Friendly and helpful staff. Extremely personable. Will definitely go back for sure.
Samuel GGreat location, no complaints!
JASON SU need to start putting radial tires on the trailers. I had an old bias ply tire blow up going down the interstate. It was 4+ years old. I sat on side of rad for 2 hrs waitng
Tim BChange store hours. When you work and cannot get there whenever you decided to close for that day. The hours of operation should be set and customers should not be punished with extra days cost because you decided to be open or not to be open whenever you feel like it.
Sarah EVery nice and organized
MARY BThe agent wasn’t very friendly. When we got there the truck hadn’t been cleaned out, nor had it been checked out for damage. The pickup location was an hour away from our home. We opted for the additional insurance for the truck and tow dolly. We were half way to our home when a lady rear ended my husband and daughter, who was towing the dolly. She totaled the dolly, plus took out 3 other vehicles. It took me over 2 hours to get through to someone about the accident. I also contacted the location and he didn’t know what to do about replacing the dolly. He gave me the impression that he didn’t want to rent us the other tow dolly. He referred us to a location that was 1 1/2 hours away from us, from accident sight and a 2 hours drive back home. Once I got in touch with the insurance company, we were given a Auto hauler at no extra charge to use for our move.
Patricia WNone
Jason LQuote and explain the mileage fees. DON"T quote one price then on check in change the rate. I called dispatch and have been treated rudely by the manager Zachary Gradney. DIDNOT even try to help nor seem to understand my concerns. I have rented from UHAUL on several other occassions BUT will most likely look other place. I would love to discuss this with SR Management Please call Andrew Addison (337) 238 1392.
Andrew AWe dropped off after hours
SHARON HMade everything easy
Michael gWonderful customer service. Looking forward to working with you in the future
Hanisha FEverything went smoothly and the young man did an outstanding job getting my contract prepared and getting me on our way. My only comment is that your 24 hour drop off needs to be explained a little better when renting a trailer.
Italino PNo complaints with this business. Staff was friendly, courteous and professional. Worked with the customer as needs for services changed. Will utilize this business for future needs.
Ann L