Customer Reviews for Four Poster

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Four Poster

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

ROBIN R.
Rating:

Great location easy to find and get in and out of. Very helpful.

Garland C.
Rating:

Customer did not leave a comment.

George B.
Rating:

Customer did not leave a comment.

CURTIS A.
Rating:

Bryant was very helpful with this and a follow-on rental I'm planning. I have used Four Posters for years for all of my U-Haul needs. Thank you.

ALEX C.
Rating:

Excellent service

Matthew Z.
Rating:

Customer did not leave a comment.

james J.
Rating:

Customer did not leave a comment.

Kyle P.
Rating:

Customer did not leave a comment.

TIMOTHY E.
Rating:

Hard to find, needs better signage

David G.
Rating:

Customer did not leave a comment.

DAVID W.
Rating:

Customer did not leave a comment.

Anthony C.
Rating:

it was the worst experience I have ever had. zero professionalism. I will never go there again and will tell my friends about it too. He was dismissive, was talking with a friend and when I went to hand him the keys he told me to set them in the box. outside, I said ok. Then I asked if he needed the contract he said, "Damnit, I don't care." no hello, no nothing. He then laughed at me, seemed disgusted that I was wearing a mask, and went back to talking to his friend. His friend seemed embarrassed too. It's like he didn't want any business and was doing his own thing. ZERO PROFSSIONALISM.

Richard B.
Rating:

Customer did not leave a comment.

Alicia T.
Rating:

The Arendell St. location in Mprehead City listened to my needs. The first online vendor did not. They put me way out of my way in Havelock, NC which tells me that working with a human being is sometimes much better than an online experience! Thank you to the gentleman at Arendell St. he did everything he was supposed to do and delivered right on time! Great job!

Ellen H.
Rating:

Customer did not leave a comment.

John S.
Rating:

Lower the cost per mile

Benjamin M.
Rating:

Customer did not leave a comment.

Cindy P.
Rating:

The trailer was beat-up, old dirty, it was a piece of trash. I wouldn't haven't have given you $20.00 to replace it let alone $6,000. But it did serve its purpose. That's all i can say. The man helping was slow what should have taken only about 15 minutes took 35-40 minutes.

Tina B.
Rating:

Customer did not leave a comment.

Evalynn B.
Rating:

Customer did not leave a comment.

JAMES B.
Rating:

Customer did not leave a comment.

Michael F.
Rating:

Great Service as always at this location!

Althesina K.
Rating:

Customer did not leave a comment.

Ernest T.
Rating:

The owner, Bryant called me to say the truck was late on the due date and I had to turn it in before 4 PM because that was when he closed. I explained that the rain and our Moving Helpers being late was the cause for being late. I returned the truck before 4 PM and asked if I owed any money and Bryant said no. He then asked if the blankets were inside and if the truck was clean. I answered yes to the blankets and the truck was in the same condition as I had received it. I gave him the key and left. 4 days later I received an email with a charge on my credit card for cleaning and a late return. I called him and asked why and he hung up on me. I have challenged the charge with my credit card company.

Joe S.
Rating:

Courteous and friendly. Extremely helpful.

jeffrey A.
Rating:

He told me that my truck wouldn't shift into park. I demanded a different truck. For $500 I want a truck that works. The truck had candy wrappers in the cab and cigarette butts in the cargo hold.

Steven P.
Rating:

Truck had 3000 miles less than indicated on the paperwork, key did not work in the doors, I could not lock the truck as that would lock me out. The truck front bumper was damaged by the truck parked in front of it. The truck was dirty and not cleaned to protect from the COVID. I pointed out the mileage issue and the guy said he would change it and did not. I will never go to that location again and I use U-Haul often.

Jason W.
Rating:

Double check your storage location to see if they participate in the free one month of storage if I would not have called the day before i would have driven 5 hours and not had a storage unit which i had to pay for but other than that everything else was fine

William S.
Rating:

Service provider named Bryant hung up on me not once but twice when I called to understand a late return charge. I called back from the same number several times and was ignored. He answered when I called from another number and immediately hung up again. Strangely unprofessional.

ALLEN H.
Rating:

Customer did not leave a comment.

Charles R.
Rating:

Customer did not leave a comment.

John M.
Rating:

Customer did not leave a comment.

Neal F.
Rating:

Free drinks!!!

Thomas R.
Rating:

Plug for the lights was shorting where the wires went into the connector. Wasn't discovered until after I hit the road. The drop off site didn't seem to care

Matthew C.
Rating:

Customer did not leave a comment.

Samuel T.
Rating:

Customer did not leave a comment.

Benjamin W.
Rating:

Great location. Place appeared Clean and organized

Heather D.
Rating:

Excellent customer service!

Tim M.
Rating:

Customer did not leave a comment.

daniel N.
Rating:

Made an order online with a $50 guarantee it was not ready and then o'clock like it was supposed to be it was not at the location it was supposed to be had to drive all the way across the other side of town to get my trailer and was not given the fibula guarantee that you have promised customer service was very rude how to move trailer for my vehicle to get to the trailer that I was supposed to get

Stanley W.
Rating:

Customer did not leave a comment.

REBECCA H.
Rating:

The gentleman running the location was impatient and unfriendly for a u-haul newbie who wasn't sure what they were doing. Also, the business seems horribly centered on making the customer jump through hoops to drop off the vehicle. (Admittedly, I dropped off the keys before visiting the website and realizing all the information they needed, so likely inaccurate)

Michael C.
Rating:

Customer did not leave a comment.

Erika T.
Rating:

Customer did not leave a comment.

ZANE H.
Rating:

Customer did not leave a comment.

KAILEI MAI JOICE B.
Rating:

Customer did not leave a comment.

Patricia L.
Rating:

Customer did not leave a comment.

KAREN C.
Rating:

Great experience with U-haul! Thanks!

ANDREW G.
Rating:

Vehicle drove a little funny and cab had what looked like dog hair and smelled like cigarettes

KIRBY S.
Rating:

Chain was not shortened or looped sufficiently. At the drop off, it was discovered to have been worn down badly, almost through at one spot. However, the clerk was also friendly, cooperative, and helpful.

PATRICK D.
Rating:

Clear communication, fast and friendly.

William R.
Rating:

Customer did not leave a comment.

ANITA K.
Rating:

Customer did not leave a comment.

Frederick V.
Rating:

Customer did not leave a comment.

ALLEN H.
Rating:

Customer did not leave a comment.

Jill K.
Rating:

Customer did not leave a comment.

chuck S.
Rating:

Customer did not leave a comment.

Garland C.
Rating:

Customer did not leave a comment.

Calvin G.
Rating:

Customer did not leave a comment.

Allie A.
Rating:

Owner is not friendly, and wanted me to hook up equipment. Then when I returned the equipment he said that his computer was messed up the day before and he needed to run all of my information again, as well as running my credit card again. Will not recommend or revisit this location.

Michael S.
Rating:

Customer did not leave a comment.

bill H.
Rating:

Easy and accommodating

STEPHEN B.
Rating:

Customer did not leave a comment.

Terrence G.
Rating:

Nothing all went well thanks

mark F.
Rating:

Customer did not leave a comment.

greg H.
Rating:

I won't rent from any other dealer this guy takes care of his customers 4050 Arendell St Ste N Morehead City, NC 28557

Brian V.
Rating:

Have rented from Uhaul many many times. This time took over an hour to take possession of the rental. I checked in online prior, called to see about a truck upgrade (was told could be easily done), and arrived early. The gentleman woke by there did apologize but only after having me stay for an hour while he tried to figure out his computer and argued repeatedly over the phone with his corporate office. He also messed up the drop off location. Would recommend a different location.

charles D.
Rating:

Customer did not leave a comment.

Jeff E.
Rating:

Customer did not leave a comment.

Bob R.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Terrible location and person no contract or anything worst customer service experience I have ever had. All I got was a bill and I do not even know what the charges were for

Charlesetta M.
Rating:

Customer did not leave a comment.

Lewis S.
Rating:

Customer did not leave a comment.

Beth K.
Rating:

Customer did not leave a comment.

Tammy G.
Rating:

Customer did not leave a comment.

Theodore L.
Rating:

This location was so kind to come in on Easter Sunday to rent us the truck. I applaud their kindness and flexibility during a difficult time.

David R G.
Rating:

Customer did not leave a comment.

Edwin L.
Rating:

Customer did not leave a comment.

David T.
Rating:

Operator was pleasant and helpful!

Sally W.
Rating:

Customer did not leave a comment.

Ashlyn H.
Rating:

Customer did not leave a comment.

kenneth J.
Rating:

Best uhaul service in morehead city. Professional, friendly, fast.

James P.
Rating:

Use cruise control. Gas mileage increases substantially!

ALLEN H.
Rating:

Customer did not leave a comment.

Jeff E.
Rating:

Very good man made it so easy

Robbie E.
Rating:

Customer did not leave a comment.

Mike J.
Rating:

Nothing to improve. I was lead through the steps for my rental. He explained every question I had and was so nice and helpful..I will definatly be going back to see him for my next rental.

delores I.
Rating:

Personal was very helpful

HILDA P.
Rating:

I think they are doing exactly what they are supposed to be doing.

William W.
Rating:

Customer did not leave a comment.

Suzanne K.
Rating:

This is a well run service.

William P.
Rating:

I was 100% pleased with my experience. No changes required.

Kent C.
Rating:

Office coverage was non-existent. Person handling rentals had no customer service training and was bothered that we wanted to rent a unit. Would not recommend this location to anyone.

Lou F.
Rating:

I really can't see what else this location could do to make our experience better than what it was. Great friendly people , up to date vehicles, clean. I would definitely recommend this place to everyone

Tony G.
Rating:

The facility was closed at my appointment time. They also did not have the van that I was to rent. I called the reservation line and was told that they could find a truck at another location. ( 9 miles away) I said ok and then tried to call the other location. Someone who spoke English poorly answered the phone and said that he could not rent the truck, even though I had a new reservation. He said that the lady who handled the rentals would be in later that afternoon. The original location then called and proceeded to rent me a truck. ( he never could find my reservation) The truck used a huge amount of fuel which added to my overall expenses. When I returned it that afternoon, there was a new van sitting there for rent.

dawn S.
Rating:

Customer did not leave a comment.

Denise W.
Rating:

Customer did not leave a comment.

Courtney G.
Rating:

the door was faulty. It would raise up to far and get jammed in the roof of trailer. Four Poster renter attempted to blame me

Thomas J H.
Rating:

Attendant was knowledgeable professional and friendly, I had two rentals to return. He looked them up and then stated he could accept both. We began check in and I received a call from another u haul agent where I had been told to drop trailer. This agent began telling me I was late and delinquent on my turn in. I stated I was turning it in presently at this location. He then stated I could not. I told him I was. What I found troubling is the Web site does not allow you any flexibility. You rent it you turn it in in 2 days. I am in my 70's. I do not load a trailer all day and then drive to new location to empty it on a side walk to comply with 2 day turn around. I told this to the rental agent in Havelock. I requested additional time as I would be done late Tuesday 12/ 31/2019. He added extra days. I did not notice turn in was at 11AM. Truck rental was a great Transaction and all was excellent service was exceptional.

MIKE M.
Rating:

Great company to deal with. Very helpful and courteous. Highly recommend!

No reviews have been submitted for this location.

Back
To Top