Customer Reviews for Four Star Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Four Star Rentals

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Ronald H. on

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Spent 30 minutes providing details on computer then had to repeat all that info on pickup.

douglas j. on

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I would only recommend this location because a friend is the owner. There were no pads available although i pre ordered them when making my reservation. (Yes, i appreciate the fact that the owner did find pads and called, but was only after the truck was loaded). The truck was not on site at 8am like i made in the reservation, rather i had to drive to an offsite location to get it. The female employee was unprofessional and seemed unknowledgeable. The guys who helped with the truck were great. The truck was dirty inside, inside window was hard to see out of at night, there was one headlight out and had to drive with high beams on, which still did not help much.

Timothy W. on

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Robert K. on

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DANIEL B. on

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The trailer worked great, I really like this location and the service they went out of their way to help me with getting my truck hooked up with the trailer.

ELAINE F. on

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Customer did not leave a comment.

Joe F. on

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Very hard to access as there was limited space to maneuver and park. However, the people I dealt with were very helpful and friendly.

Erik L. on

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Everything was great, the staff made things easy for me. I've needed to rent from U-haul a few times now and I always go back to this location due to the people. Keep up the good work!

Erik L. on

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Really nice new clean truck, even had that new truck smell lol Easy rental, in and out quickly with really friendly employees at the location. If I need a truck again, I'll be going back to Four Star Rentals.

MICHELINE W. on

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Staff was extremely accommodating, unexpected professionalism in this small town, could not be happier, they made this rental easy and affordable. Mickie W. Key West, Fl.

Rick H. on

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People are nice - other than the MAGA hat on display. I was charged for 1.9 gallons of gasoline, even though the gas gauge was almost exactly where it was when I got the van. I have pictures to prove it. However, since I dropped the van off during off-hours, they said that they could not correct it and I would have to call UHaul. Way too much trouble for $8.08 of gas. I recommend that your folks take a picture of the gas gauge to support their charges.

Jessica Y. on

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Excellent customer service however I was incorrectly charged for my rental after drop off. Location fixed it but not correctly still over charged for my rental.

Julie M. on

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The staff is great and makes coming to your business wonderful. It’s hard to get good help as I’m a business owner myself. Lachelle is a great asset to your business as she has gone up and beyond her call of duty!! If I could rate your business higher I would! Thank you Julie

Robert G. on

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Staff was very friendly, and provided a bit of twine so we could tie up a couple bikes in the back.

Quentin L. on

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Great customer service!!!

Rick H. on

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Customer did not leave a comment.

PATRICK K. on

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No need to improve anything here. The people who work at the Key West location are always right on top of things, knowledgeable, helpful and absolutely 100 percent efficient. More than that they are the friendliest bunch of people you could ever hope to do business with. Seeing as how they all live here, that speaks well of the locals.

DANIEL B. on

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Thanks for the great service!!

Edward W. on

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The van was clean and ready to go. No waiting Eric was great ??

Rob T. on

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Berry T. on

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Rightnow I have a double charge on my account that I am trying to resolve. Also, when I showed up to return the next day they had their driveway blocked with 2 trucks and were not very helpful with unhitching the trailer until I had to get upset.

Robert L. on

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Smooth operation, we were in and out pretty quick!

Michael J. on

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Adrianna M. on

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Todd S. on

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Best customer service!

David K. on

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PETER I. on

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JUSTIN B. on

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Great experience. Wonderful people.

Eric G. on

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Everything was great. Clean truck and great customer service.

Erik L. on

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Great truck nice, clean, and new! Really good people at the location too.

PETER W. on

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The steering assist warning was illuminated all the time.

. on

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The salesperson was particularly helpful and a pleasure to work with.

JUAN M. on

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Clean the truck

avigael s. on

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The wiper blades were literally in shreds and in stead of pushing them back in or replacing them the pickup location just put a sun shield on the dash to block the drivers view. Uhaul 800# suggested we buy new ones if it rained

ANGEL D. on

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DANIEL S. on

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i arrived to pick up my rental, only to be told i have no reservation ( by the man i made the reservation with) so then i don't get the vehicle i wanted. then i was sent out to look at a van (which still had things from the previous renter still inside) and get the milage and gas reading for him. when i was finally out in my rental i checked odometer from point a to point b, on the return trip (which was the exact same distance) odometer read 5 miles out and then 3.1 miles back. something's not right. upon returning the vehicle and explaining that, the employee was very confrontational and less than nice with me. i have a second reservation soon (made the same day as this one i am commenting on now) i'll see if this one works out, then make a choice to use penske which has never been a problem.

James L. on

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Nice freindly people easy going. Good old fashioned Floridians!!!

Derek E. on

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Lloyd N. on

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johnny p. on

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Eric W. on

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HARLAN B. on

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They helped me right away. Great rental store.

ROBERT D. on

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rental price daily rate $9 higher than the next closest dealer.

Earl K. on

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The proper level one inspections of the equipment was not performed. The inside of the cab was dirty with dried up mud ad the back had not been blown out. The chains on the auto transport did not have the proper grommet restraints on them and the rear vehicle chain was not properly installed. The people at this facility did not seem to care. Also, the vehivle had 80 miles more on than the contract showed. Finally, this vehicle should probably be in the rotational stock as this was the roughest riding and noisest vehicle I have ever rented.

Kevin R. on

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I asked why I was being charged a price and didn't accept and yet I was still charged