Customer Reviews for Four Star Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Four Star Rentals

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PHILLIP C. on

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Return was close to closing time 4:50 pm , but I was not late.I was charged an after hours service fee. They tried to turn me away because they said they had no parking for my vehicle. I insisted & they finally let me park. I came in to the facility to return the key & paper work & was ignored until I started pushing the employees for a check out. I did not have time for refueling. The vehicle was slightly over half when I took it. It was returned slightly less than half. I used approximately 10 gals. The gal at my pick up spot will confirm that. I feel I was overcharged for refueling by about 20 dollars. The entire charge for the rental was about 40 dollars more than it should be. I am a repeat customer with a good record. I don’t feel I was treated fairly.

Thomas B. on

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Customer did not leave a comment.

Mark P. on

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Not our first time using U-Haul. This truck and cab were filthy and the gas tank was only 1/4 full. When we dropped it off in another state, that U-Haul site was naturally expecting a full tank but we showed them the receipt from FSR indicating a 1/4 tank and they accepted it. The day before our rental pick-up, we were notified by FSR that the truck could be picked up the next morning but we let them know via email that we would be picking it up later in the afternoon so we know they had time to clean it and fill up the gas tank. Obviously, they chose "not" for both. We had to do some cleaning (not much bc of our moving crew arrived shortly after) before putting our furniture and belongs in it as well as cleaning the cab and head /tail lights before driving for 2 days. Hopefully you will take action with this company as we know this is not the way U-Haul does business.

Jean G. on

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They charge my credit card two times

Edward S. on

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As I loaded my sons car onto the Car Carrier the trailer slipped off the ball of my truck and the toubg of the trailer hit and damaged my tailgate. Upon inspection it was found that the guy who installed the trailer onto my truck at the pickup site in Key West had not tightened the ball latching mechanism at all (it was found to be totally backed off). After 1 week of opening a CPAF I am still waiting for someone from Uhaul or an Insurance Company to see how I go about getting my truck fixed. Very dissapointed at this time

Gary G. on

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Customer did not leave a comment.

David W. on

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All went the way it was supposed to nice and easy

david M. on

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Very pleasant and professional

VLAD S. on

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Customer did not leave a comment.

Jose J. on

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Did a great job

Solene H. on

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Kim S. on

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Customer did not leave a comment.

KEVIN R. on

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Cracked windshield, no gas. Why can't someone grab some paper towels and windex to clean the dash and windshield.

JOSHUA P. on

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Price is ridiculous!!! 615.00 for a 15ft. u haul lol. Improve your rates thats what u can do.

DANIEL B. on

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Rented a few trucks and trailers from this location and I keep coming back. People are helpful and always professional.

Jackson T. on

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Nothing. Great customer service. Nice personnel.

Jackson T. on

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Customer did not leave a comment.

Jackson T. on

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Pierre p A. on

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Customer service not good

thomas B. on

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Barbara J. on

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Very good customer service. Would definitely rent from them again.

RICHARD E. on

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DANIEL B. on

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I always rent trailers from this location. They area helpful, hook up the trailer for me and make sure the lights work before I leave. I usually return the trailer overnight and they also let me do that.

Robert B. on

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Customer did not leave a comment.

Eddie C. on

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The person was friendly enough but failed the walk around inspection in that it wasn’t performed. I was charged for damages that were not of my making. The owner or manager was unapologetic, rude and unprofessional. I will make sure that anyone I talk to will know my experience. Would not recommend Midgard Storage in Key West for anything!!

VLAD S. on

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Wonderful people, great experience!

DAN R. on

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Customer did not leave a comment.

DANIEL B. on

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I always enjoy renting from this location, everyone is helpful and the trailer worked great for what I was doing. This has been my 3rd rental here and everything is always spot on.

Larry B. on

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Nothing, everything was GREAT!!

amy B. on

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Gas tank said on paperwork it was 7/8 tank and they parked it around back for us to pick it up after hours. When we picked it up there was 3/4 tank. Even after telling the representatives we were charged $23.20 in refuel even though we returned it with 3/4 of tank like when we received it.

James G. on

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Customer did not leave a comment.

Ronald H. on

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Spent 30 minutes providing details on computer then had to repeat all that info on pickup.

douglas J. on

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Customer did not leave a comment.