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Donald G
Customer Reviews for Frank Coffey Annex LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to access, friendly employees that worked quickly.
Andrew CFriendly exceptional service.
HEATHER MFrank is great to deal with. This is our 4th uhall rental there is the last 2 years, and they were all pleasant and efficient. Thank you!
Ann CVery helpful. I had reserved for the incorrect day by accident and they were very good in changing my reservation date. This was my second rental here and I will be back when needed.
James VThey were great when I called last minute. I try to shop local so picked this one. I thought I had returned the tank with the same amount of gas as I received it but it was like communicating with a robot. I won’t go back.
Christopher MI had the best experience picking up the U-Haul from this location! The truck was clean and in great running condition. The service representative was friendly and courteous when I went to go pick up the truck and on the phone when I had some questions. I would definitely recommend this U-Haul location! 5 stars for sure!
Rosemarie KGreat service. Thank you.
kevin aAlways friendly service! We have rented equipment at this location several times and always friendly service, equipment ready to go, and a great convenient location for us.
Linda RKnowledgeable staff highly recommended
Michael FThe interaction was pleasant and all was very easy and fair. Very glad to do business here.
Marlene PAlready Great 👍
donna dEverything was ready and staff was personable and efficient
Ronald BYou can’t get better service!
John MWhile the property looks a little rough the customer service and equipment I’ve gotten here has been super clean and in good condition.
DARRELL LStayed open until 4:00 on Saturday to meet my needs. Very appreciative.
William SI have repeatedly recommended this location. Best u-haul and owner/staff ever!!
Sharon SSuper nice people !!!! Great service!!! A+++++++ Rick Cardinal President Century 21 Cardinal 👍👍👍👍👍
RICHARD CGreat experience!!
Edward DNo service to be able to use the app. Took me about an hour to get the truck.
Ali TThe process was fast and very simple the agent was great hook me up in minutes and I was on my way
jim sAbsolutely seamless drop off.
alfred bShawn/Sean was great to work with.
Mark MFrank was there to assist in pointing out where to leave the trailer and disconnecting - no easy way to lift the tongue.
Raymond SAlways the BEST!!!
Sharon SIt was very easy. We went through the website and reserved the truck and so everything was very quick at Frank Coffey Annex. They had supplies that we had forgotten and could purchase so we had everything we needed. Would definitely rent from here again.
Kevin WUsually the trucks we get from here are in decent condition. This truck was not. Didn’t shift into gear properly and was tougher to steer. Window needed cleaned too.
DONALD TExtended Saturday pick-up hours would be nice EX. 4:00pm instead on 2:00pm.
Sheila AEasy to book online as well as at pick-up. Van was in great shape and drove well. Will come next time we need to rent a van.
Peter CNothing
kathlene dBoth representatives who assisted me were professional and courteous. I will definitely use Frank Coffey again when the need arises.
Christopher MOutstanding customer service!
Joseph GFrank is absolutely wonderful. Made the whole process easy and stress free. Would recommend this location again and again.
Brittani BAs far as A drop off ? It was a blessing
Mary BNothing
Reed CI have recommended Frank Coffey several times and will again!
Sharon SThis is not the truck I was given. I was in a totally different truck and already got billed for it
Charlene PHad to change the reservation at the store because vans are not able to be used in one way reservations. The person at the store that changed the reservation did not listen to where I wanted to return and listed a return location 55 miles away from my home when there is a location 2 miles from me. Doesn’t make any logical sense. I was charged an $81 fee for returning the truck close to my home. No way I am driving two hours out of my way and paying for 55 additional miles and more gas. I am fighting to get my money back!!
Amanda COutstanding. Fast, easy awesome experience
Dom DTell them about EVERY fee involved in the rentals.
rita cGreat service, great rental
peter cFrank was very friendly and easy to talk to. The truck was very clean.
Lori AFrank Coffey was great very helpful. The truck needs work, both door gaskets leak air, truck pulls to the right, can’t adjust mirrors,and steering wheel shakes.
Mike WNice new truck, fast and friendly service
Timothy WReady to go when I arrived, all we needed was at arms length away.
Robert DFast and easy pickup and drop off.
Louis PThe windshield was filthy, but not on the outside… it was as though someone had sneezed. The location was okay, however, the online process that was supposed to only take 10 minutes took almost an hour. Customer service from U-Haul was horrible. The verification could have been done prior to picking up the vehicle making things run quicker and smoother. Their process is slow and time consuming. I don’t recommend using.
Eric CCargo door was stuck open before we even left. Someone came out to shut it and stated not to let the door go all the way up and it should be fine. Door got stuck many more times throughout the day. Had to drop the truck off with the door left open because it was stuck open and could not close it. Seatbelt on drivers side was stuck and did not work properly. Transmission was slipping while driving truck. Horrible experience.
Kimberly TThe truck was immaculately clean. Not a single water spot on the mirrors, etc. When I arrived at my destination 500+ miles away, my friends asked if I went through a car wash!
Michelle PGood experience throughout
William CSean was great, definitely would come here again.
toni bNothing that I can think of I’ll continue to use Frank’s u hauls whenever I need a truck he has the best service
James T