Customer did not leave a comment.PEDRO B.
Customer Reviews for Frank Coffey Annex LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were very friendly, helpful, and overall from reservation to the vehicle return the experience was great!James R.
Customer did not leave a comment.CATHERINE N.
Competent and friendly staff.JAMES S.
Customer did not leave a comment.Arturo M.
Guys were great. Provided me with a 3rd truck last minute, no questions askedASHLEIGH B.
Customer did not leave a comment.WILLIAM L.
Customer did not leave a comment.SHARON S.
Good locationScott L.
This is the only UHaul location we use. Friendly staff and they get you out the door quickly.DONALD T.
Was a trailer rental and the equipment was in very good shape (seemed reasonably new). I thought it was strange that the person that helped me did not do the hook up work, instead asked me to do it. Previous rentals I had done the UHaul rep did it. It's not rocket science for sure but figured from a liability perspective (since that is what I was previously told) the rep should do it.ERIK S.
Customer did not leave a comment.Kevin C.
Hugely overcharged with no refund.GINGER M.
Customer did not leave a comment.ERNEST F.
Customer did not leave a comment.YVES F.
Quick and excellent service. Pick up and drop off are usually long and tedious process with paperwork and waiting to be helped. Both were easy and efficient. Staff was quick and polite.Dana O.
Customer did not leave a comment.DONALD P.
Customer did not leave a comment.DEBORAH B.
Great experience!SCOTT L.
Best u haul rental experience I ever had.fast friendly and professional staff !KURT T.
The original location I was set for was changed the day before. When I picked it up, I was asked if I wouldn't mind driving it back to this location even though it was set up as a one way. I agreed not thinking much about it. After I dropped it off I realized I paid more than I should have as a round trip and gas. Then I got a call today from the previous second location thinking I was being the u haul there. Which means they were never notified of the change of plans either. I moved alright, but I definitely paid more, and drove more than was necessary.Shaun S.
Customer did not leave a comment.Kim C.
Customer did not leave a comment.FELICIA L.
Customer did not leave a comment.JOHN M.
When a person requests to pick up equipment a a certain location and then gets a call the day before the pickup that they need to go an hour out of the way one way it does not sit well.JOHN C.
Customer did not leave a comment.James S.
Customer did not leave a comment.Mark K.
Great guy, made the process very easy.RYAN B.
Customer did not leave a comment.SHANNON V.
Customer did not leave a comment.Sherry Z.
I contacted the dealer in person and he made the reservation of the truck at that time. The additional contacts by phone text were not necessary.WARREN G.
Customer did not leave a comment.David D G.
Don't send so many emails, allow for PC confirmation (not ONLY cell-phone).STEVEN K.
Customer did not leave a comment.WILLIAM K.
Cost of mileage seemed high to me !CRAIG H.
Friendly and helpful.Chris P.
Customer did not leave a comment.Rafael S.
Customer did not leave a comment.FRANCIS C.
I know it's not the fault of 455 elm location but I don't know where this is going to be seenâ€¦. I ordered a truck to do a Manchester to Manchester move and they called me the day before to tell me I had to drive to Milford to pick up the truck, I wasn't happy about that since that meant I had to leave work early to drive the extra 45 min to get the truck, otherwise excellent service.Cody R.
Customer did not leave a comment.Donald T.
I'm leaving the same comment for both locations. I DO NOT RECOMMEND UHAUL. We reserved our truck 1 month before our move and I called 1 week prior to ensure we were all set. The day before I received a call that the 26 ft truck we NEEDED was unavailable and we could travel an hour there and back (2 hrs total) to another location to get a 20 ft truck. We had no choice (only to find out the location the next town over had the multiple of the same 20 ft trucks availabile). All Uhaul offered was an additional 100 miles then after I complained they added 200 miles. We would of had to make 2 trips, across multiple states, not only would we have been over mileage but the gas would have been hundreds of dollars all because the truck they were supposed to provide - they didn't. We thankfully used a family members trailer to haul the rest of our belongings instead of making multiple trips and adding to the already ridiculously high rental cost. Don't use this company.JONATHAN W.
Sweep out the trailer from previous use.GEOFFREY J.
Customer did not leave a comment.MARC C.
Ready and helpfulWAYNE K.
You guys were awesome thank youShane M.
I WAS NOT REFUNDED THE EXCESS ESTIMATED MILEAGED. I WAS TOLD 24 HOURS RENTAL BUT THE ONLINE CONTRACT SAID 22 WHICH IF I HAD KNOWN THAT, I WOULD HAVE DECIDED TIMING DIFFERENTLY. I DROVE 31 MILES AND YET I PUT 8 GALLONS IN AT A TOTAL OF $25.OO AND THE TANK WAS STILL NOT FULL. I WOULDD ADVISE THAT PEOPLE INQUIRE THE AVERAGE MILEAGE OF A TRUCK AND PUT REFILL GAS IN ACCORDINGLY. THE WERE VERY NICE BUT AS WITH ANY BUSINESS, BUSY.NANETTE S.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Michael S.
When I went to pick up equipment i was told that the pickup location had been changed and a vmail message left. Fortunately the original site (Milford) was able to supply equipment as requested at site requested. Suggest both email and voice contact be tried repeatedly (daily) until contact is made.jules S.
Customer did not leave a comment.NESTORE P.
We love renting from this location. They always have what we need and are very friendly and professional.donald T.
I was pleasantly surprised at the thorough cleanliness of the vehicle both inside the cab and in the box. Personnel were very efficient and informative. Their professionalism was much appreciated. Thanks and be safe.John M.
The man who assisted me, Sean, had amazing customer service and was of great help to me.MELISSA B.
thank you!betsy S.
Customer did not leave a comment.Jonathan R.
I cannot think of anything you can do to improve. The online check-in is easy and fast and the equipment is always clean. U-Haul is the only rental company I use because I know they are customer-friendly.Joel S.
Customer did not leave a comment.Eric L.
Helpful and thoroughRYAN M.
Customer did not leave a comment.Gayle B.
Customer did not leave a comment.BENJAMIN W.
Frank coffee on Elm st in Milford was so helpful in finding us a box truck when all the other locations said there was none. It was Saturday of the Memorial Day weekend and he took the time to find one. The location we picked up the truck was even closed. He spoke to a manager and got us the rental. We will always go to this location. Thank you Frank.COLLEEN M.
The application to scan the drivers license did not work properly despite several tries.Gary K.
Customer did not leave a comment.Alan C.
Awesome service and very professional!! Thank you for everything.DANIEL T.
Customer did not leave a comment.DONALD T.
Had to have a bald tire changed after I inspected the trailer, the trailer tilted to one side, even empty ( weak leaf spring) and the trailer did not track down the road square with the tow vehicle.Gary T.
Customer did not leave a comment.Cheryl A.
Great to do business with I will use this location again Thanks ArtArthur H.
Very helpful!Alan W.
This moving experience was stressful for me, so I really appreciate how professional, courteous and efficient my rental was handled by Frank Coffey Annex LLC. Thank you.Thomas R.
Customer did not leave a comment.James W.
Customer did not leave a comment.Danta D.
Customer did not leave a comment.PAUL B.
Customer did not leave a comment.RONALD R.
Customer did not leave a comment.AMY P.
Customer did not leave a comment.James F.
Customer did not leave a comment.Benjamin E.
Customer did not leave a comment.PAUL B.
Very good customer service - hard to find areas to improveWILLIAM K.
Poor check-in at facility.Mark A.
This was an excellent experience! Thanks!NATHANIEL C.
Excellent providerCALVIN M.
Customer did not leave a comment.maurice K.
Make the tie down straps longer.Gary W.
Everything about the rental was made simple, quick, and easy. I highly recommend Frank Coffey's for a U-haul rental. â€” I rented the fifteen foot truck, and the ramp made the loading and move much easier.sherry N.
I can't think of any area for improvement. The location was convenient, the staff at Frank Coffey LLC friendly and helpful, and the equipment was in excellent working order.Kevin L.
Easy to work with. I was going to pick up the truck after hours and they called me before I arrived and wanted to make sure I was going to be all set. They walked me through what I was going to need to do. I used mobile check in and it was easy! Thanks!Nathan Y.
Customer did not leave a comment.Peter S.
The driver's side wiper was in need of replacement.Also tete was a break issue as the breaks would shudder and make a noise when the break pedal was depressed.David A.
Customer did not leave a comment.Charles K.
Frank was awesome as always. I will not use anyone else for my UHaul needs.Stergios L.
I am not really sure why but you have charged me twice for one rental. I will be calling in the morning if both charges go through.Ronnie A.
Ordered furniture pads, and they were not in the truck. Called customer service and it took me 20 mins to get a hold of someone. Still have not received a copy of initial contract from this location with breakdown of price. And still have not received anything in writing that furniture pad charge has been removed from my account.ROBERT Q.
Customer did not leave a comment.Larry B.
We brought the truck back early but was still charged $150??!!! Next time I'll try going to home depot and rent a pick up truck. Love the false advertising they put on ALL their trucks of $19.95 a day....YAH RIGHTRobert L.
Customer did not leave a comment.Sharon H.
Customer did not leave a comment.Josh S.
Frank was terrific!Michelle B.
Customer did not leave a comment.Michelle R.